My father was recently a patient here and spent his final days in peace and comfort, thanks to the…read morehard-working and compassionate staff at Holy Family. The nursing staff was responsive to his every need and checked on him frequently. The pastoral care he received was equally wonderful. Sister Margaret Mary, in particular, was so warm and loving toward him, and I was touched by her kindness. I'm sure she brought him much comfort! In addition, I was pleasantly surprised by how the staff took such good care of my family and I while we kept vigil in my dad's room. Between my brother, my mom and myself, we never left his side on the weekend he passed. The staff saw to it that I had a pillow and blanket to keep me comfortable while I slept there overnight, and they also brought me a phone charger when I needed it. One day, a staff member cooked my mom a grilled cheese sandwich just for her, because she knew she needed to eat. They promised us they would do anything they could for us, and they certainly did! When my dad passed away, we were all given a hug by our wonderful nurse, and given reassurance that he was no longer in pain. I could tell that one of the other nurses present was fighting back tears, which touched me, as well, knowing that I was not alone in my grief. I really just can't say enough good things about the wonderful people working there who make it their mission to provide comfort and care to their patients and their families. And the facility, itself, is beautiful, clean, and well-maintained. Nobody wants to have to bring their loved one to a hospice, but if you should find yourself looking for a facility to provide palliative care for your family member, you really couldn't ask for a place better than Holy Family.

Amazing place to work! Patient centered care and wonderful employers! They truly care about their…read morepatience and continue to provide the best care to them!

All around it's terrible from the type of care to office management to the food to personalities of…read morethis staff and to getting any answers. The staff is overworked so the good staff is mostly left and the staff that is left they'd only do half ass job there are lots of times you have to wait from 15 to 2 hours before you can get changed sometimes they get you up sometimes they don't even if you make a request. The therapy well that's up to the insurance and sometimes it's up to the head therapist so you may get therapy for a while you may get it for a long time or you may not get it at all so I suggest you find a place that has male therapist that really want to work with you.. My cousin was in there for a year and when she first arrived it was good but during the year staff left nurses left there were times when there wasn't any nurse there were times when staff walked out and they went through at least three or four cook changes food quality went down. And management change several times. There was even one week that state was in all week including the county. If you just want a place for your loved ones to die this is the place. Also the pictures they have posted up the place doesn't look anything like that some parts are true the boardwalk but the rooms doesn't look like that and the staircase doesn't look like that so they are lying to you on that part. But if you can keep your loved ones at home and take care of them keep them at home. I finally got my cousin out of there and she's in a better facility now and so far she's happy.

My grandpa was in there for only 1 week and already had THREE bed sores. He wasn't getting washed…read moreand when he was dying, yes covid was going on. We followed their rules, had a mask on, took our temperature two people in a room at a time. Grandchildren couldn't see him, brothers and sisters, cousins ONLY SPOUSE AND DAUGHTER/SON. However, they did make an exception and let me and my brother in one time for 30 minutes. Didn't tell us how many times we were allowed in for 30 minutes. Told us WE were breaking the rules because there was only supposed to be 2 people in a room for 2 hours at a time. They never told us time restrictions. They lied and said that 2 people were already in the room when my brother left before I got there. Even called the director and they are heartless there and don't care about anyone's needs. DON'T PUT YOUR LOVED ONE HERE.

My husband has been at Avon Oaks for months. He suffers from delusions complicated with…read morehallucinations as one of his many medical issues. All of the staff have been absolutely amazing. Every person there I have been in contact with has been forthcoming with any questions I may have & react quickly with any requests I have as well as keeping me updated on his actions & state of mind. He's physically looked the best he has been in months--even his doctors have commented on that. He's getting the best care & is in the right place at the right time. Though it pains me to see him in this state, he is where he should be at this time. I would highly recommend Avon Oaks to any family member seeking long or short term care for a loved one.

Terrible outcome from here!! My mother got a bedsore and they did not take care of her. It got…read moreinfected and went into her bones. She ended up in the hospital and then home with hospice.

This facility is way above the rest. From the time you enter your greeted by Jasmine with the…read moresweetest tone of voice as well as a large smile .From the nurses like Deborah ,Chad ,Shelby and Hana as well as the LPN Tania and Aides Crystal , Maggie and Megan treated everyone with care, kindness and very professional . I have gone there at different time of the day, different shifts, different days of the week the experience has always been the same, fantastic . Mom needed skilled care and both the PT department as well as OT were extremely helpful. The professional team Stephen, Sophia and Brinden are second to none . Nothing can be done without the relentless efforts of the social worker Melissa Conrad . I can not thank her enough . JOHN the MDS was very helpful with insurance and the appeal process. The admission Director Rachel Holliday made the admissions process so easy . The place is always clean with no odor . Thanks to Dee and others for doing a great job. This says a lot about Housekeeping Supervisor Delia Diaz. The care from the LPN like Tania and other was greatly appreciated . This is due to the leadership of Director of Nursing Jennifer Mounts . The NP Rachel from Cleveland Clinic with Dr Vacca team we're open minded and willing to listen . The Nutrition Dept under the leadership of Traci with her team of cooks like Lynn and aids like Meagan offer great, tasty meals . Better than 5 stars restaurants . They even brought a live singer Chris for activity time .Thank you Angela for doing a great job in activity . This 75 bed skilled nursing and rehabilitation center in in the heart of Avon, Ohio. You can schedule a tour. If your looking for services like Chronic Disease Management, PT OR OT, Audiology Services, complex wound care, skilled nursing , short term rehabilitation , long term care, respite stay , hospice care, and much much more, I recommend The Woods hands down . It takes great leadership to run a team and the Administrator Mr. Alec Walker is Probably the best I have ever experienced because my visits every single time had the same outcome; GREAT

They are way under staffed to be able to properly care for the amount of patients they take in! My…read moremother called me while I was at work crying because she said no one was helping her. She rang the buzzer 20 minutes before she called me. She recently had a hip replacement surgery and could not get up without assistance. She had to use the restroom and ended up soiling herself because it was at least ONE HOUR before an aide came to assist her. I got there 45 minutes after her calling me and the aide was finally there helping her! I got a little loud and said how would you like it if you had to wait that long and don't you think it would make your job easier if you didn't make her wait!? Now you have to clean up sh*t! I also was told that 6 aides will be on the schedule to work a shift and they are lucky if 3 of them show up to work! I would never recommend this place because of this. I will say that the nurses are compassionate.

extremely short staffed on nurses. The nurses they have they are requiring to work an unsafe number…read moreof hours.

Absolutely beautiful facility offset by sheer incompetence in patient care. A boarding facility…read morefor a dog provides better care. You should be ashamed.

Would like to take a moment to share our positive experience with O'Neill Healthcare North…read moreRidgeville. Last Saturday our 85 year old loved one had a fall and broke his left hip. Sunday, Metro Healthcare, Trauma hospital, did a partial hip replacement. Several days later our loved one was medically cleared for discharge. Only problem, he could not walk and was in terrible pain. Case worker recommended O'Neill Healthcare. Hospital transport and admission was set up. We arrived Tuesday at 9pm. He was warmly received! Next morning admissions, case workers, physical therapy and Cleveland Clinic doctor arrived to assess his condition. The nurses, assistants and aides were kind and accommodating. All departments worked so well as a team! All of our needs were quickly met. We are grateful that in one weeks time, our loved one has been moved into acute rehab to further his healing. Thank you for the outstanding care!!!! What a great health care facility. Our thanks to everyone. Regards. MG