This community is beautiful, clean, friendly, and loving. I highly recommend. I would definitely…read moremove my loved one in if they ever ever needed it

Very good facility! We were considering for my grandmother but decided to keep her in Fort Worth…read more We would have picked this one!

Put my wife in this facility in late July of 2022. At the time this facility was very good. Six…read moreto eight weeks ago the wheels have started to fall off. Have communicated with Executive Director several times and have communicated with the Coporate Office with my concerns. Improvements are too slow, or do not happen at all. Have given notice to leave! Gary H.

Finding a home for my Dad was a worrisome endeavor. I'm so thankful that West Fork is here in…read moreWeatherford. The facility was everything I was looking to find. The staff and managers were patient and caring. My Dad loved living here. The facility is modern and beautiful with excellent food quality and very clean. I was very impressed that whenever I asked about my father, not only the caregivers but every manager was well versed in his needs and situation. I'd name names but would probably leave someone out. They were all so wonderful and kind!

Although my precious mother didn't enjoy a long stay at Clear Fork assisted living we were…read moreextremely pleased with the care she received will residing at this facility. The staff was loving and attentive, the food was delicious and the facility is beautifully decorated and smells clean and fresh. Highly recommend.

In this instance, you don't get what you pay for. I do not recommend this facility. It is a pretty…read morefacility and they promise you a lot. Unfortunately, they don't deliver the promised services.

Beautiful facade but dysfunctional on the inside, causing residents to be at risk. Not one resident…read morehad good things to say about the staff

Never enough qualified staff in the Memory Care cottage. A few of the Aides were good caregivers…read moreto my mom here however, when Civitas Corporate owners do not value their employees enough to give them the pay, help and support they need the workers will not stay. Big turnover here. What a shame that the residents are spending their hard earned life savings to live here but do not receive the full extent of care and service they are paying for. What a shame. But hey, its a beautiful building. They got that right.

My sister and brother in law live at Harvest of Aledo in Texas. So far, they have complaints about…read morenot enough staff, food service is poor and food is served warmed up or cold and portions are very small and if they ask for more they are told we don't have any more. Housekeeping must be requested and is not up to par. For a brand new facility this does not look good. Perhaps the ownership company needs to invest more into fully staffing the facility and less on advertising a poorly run facility. I may be looking into a senior housing facility but will not look at a Civitas community.

On 2/14/25, my mother, arrived at Hilltop Park Rehabilitation from Baylor Scott & White in…read moreGrapevine, TX. She was transported by the Hilltop bus and arrived nauseous, weak, and freezing. Staff admitted they couldn't properly heat the rehab hall and told me to bring a heavy blanket. Despite my efforts, my mom remained miserably cold until she was finally moved to the nursing care hall, which had working thermostats. During my daily visits, I observed dark, urine-smelling rooms, patients slumped over food trays, and others calling out for help with no response. Some were wheeled from showers half-naked, wet, and shivering. I left repeated messages for the doctor and staff requesting updates on my mother's care but never received a single return call. Although Hilltop is supposed to be smoke-free, many staff members reeked of cigarette smoke. My mother, who relies on oxygen, often became ill from the odor and struggled to breathe when around staff. The food was cold, bland, and difficult to chew. She was never seen by a dietitian, despite being diabetic and having neuropathy in her hands. Staff routinely dropped off her tray and left, knowing she couldn't open packets or cut food. I began bringing homemade meals, Ensure, juice, and fruit. Even so, she became visibly thin and weak due to lack of proper nutrition. Her therapy was minimal, and she grew increasingly depressed. Housekeeping was abysmal--sheets unchanged, floors dirty, and overflowing trash cans. I provided towels and cleaned her room myself. One aide entered smelling strongly of feces and contaminated my mom's walker and drinking cup. I had to disinfect everything, and the next day Mom became nauseous--clear evidence of cross-contamination and an OSHA violation. She consented to only one shower because the facility was cold and lacked privacy. To preserve her dignity, I began bathing her at my home, despite recovering from major back surgery myself. On 2/28/25, Mom called me late at night, crying that the smoke smell made her sick and that staff ignored her repeated calls for help. After waiting over an hour for Tylenol, she went to the bathroom alone while struggling to breathe. I called Hilltop, but no one ever answered--their main phone didn't work the entire three weeks of her stay. Staff warned me that removing her would be considered an "AMA" (Against Medical Advice) discharge. I left several messages for Hilltop's doctor, Dr. Wusterhausen, asking him to sign release forms so my mother could transfer to her assisted living facility. Calls went unanswered for nearly a week. When I asked for help in person, a staff member took the form "for Dr. Kris." On 3/3/25, she barged into my mother's room, angrily thrust the paper at me, and accused me of "complaining" about her. She was Ms. Jackson, Hilltop's social worker. Her behavior was loud, hostile, and physically intimidating--I had to step back to protect myself, still wearing a back brace from surgery. I reported her to Administrator Ward, who said he'd "speak to her," but I never heard back. That same day, Dr. Wusterhausen finally signed the proper release--not an AMA--and we moved my mother out. She immediately improved under our care at home and later transferred safely to Clear Fork Assisted Living in Willow Park on 3/10/25. On 3/17/25, a representative from Adult Protective Services (APS), named Lacey, arrived unannounced to investigate an anonymous complaint that my mother was being neglected and that our home lacked electricity or running water. After separate interviews, she determined the report was false and closed the case as invalid. It was obvious the malicious report came from Ms Jackson in retaliation for my complaints. This misuse of APS is an abuse of power, wasting taxpayer resources and further traumatizing patients and families. Such retaliation is unethical and should be investigated; Ms. Jackson should not be allowed to continue in her role. On 3/26/25, I called Hilltop requesting the corporate CEO's contact to file a formal complaint. I was transferred again to Mr. Ward, who questioned my reasons and seemed unaware of APS's involvement. I recounted the facility's poor conditions, the staff neglect, and the retaliation. My mother's three-week stay at Hilltop Park Rehabilitation was a nightmare of cold, filth, neglect, and administrative failure. The staff ignored patient needs, the doctor was inaccessible, and the social worker's vindictive actions crossed professional and ethical boundaries. My mother entered Hilltop weak but hopeful for recovery; she left frail, traumatized, and terrified. If you love your family member -- avoid Hilltop Park Rehabilitation and Care.

What a Joke!!! My…read moremother has been here about six months. My wife and I visit several times per week. I will say that many of the nurses, in-house aids and the therapists are great. But this place overall is not where you want your loved ones to be. Management is the problem https://prioritymgt.com The food they are given is a disgrace. I wouldn't feed this food to a dog (see photos). The amount of money paid for full time care is outrageous and these residents deserve better. They should be embarrassed to serve this food to our elders day in and day out. Complaints fall on deaf ears. They have many staffing issues using help from "agency" to fill in. Much of the "agency" help has a bad habit of not really caring about their job because they will be off to some other facility tomorrow. I could go on. I think you get the point. Don't wast your time. DO BETTER !!! Corporate office Priority Management Group's https://prioritymgt.com Update.... Just found out today (9/16/24) no bath for 16 days!!! Are you kidding me

In December, I had an unexpected hospital stay and when I came home, I needed 24/7 care. AmeriCare…read morewas good to me. The ladies who tended to me were kind, courteous, and caring. They fixed meals, cleaned, did laundry, helped with shower, kept me company with chatter and game playing. They also tended to my little dog. I am grateful for these fine folks and will call again if need be. Yes, I recommend this company

From the owner: ameriCARE’s compassionate home care is delivered by skilled caregivers who assist with personal…read moreneeds such as bathing, dressing, grooming, ambulation, toileting, transfers, and support for individuals who are bedbound. We also provide help with daily living tasks including transportation, light housekeeping, meal preparation, laundry, and making beds. Our team supports anyone living with Alzheimer’s, dementia, Parkinson’s, COPD, AFib, diabetes, arthritis, heart disease, cancer, stroke recovery, spinal injuries, and other chronic or age-related conditions—helping clients maintain dignity, independence, and comfort in the place they call home.

My mother lived at this facility for about two years, and during that time, there was a change in…read moreownership. There were definitely some growing pains throughout the transition, but one thing that never changed was the care and compassion shown by the regular staff. As my mother's health declined, she spent time at a local hospital. While there, I was told that patients coming from Willow Park were typically in better condition and better cared for than patients from other neighboring facilities. That comment stayed with me. I won't say this facility is perfect. Honestly, the thought of needing to live in any type of care facility someday terrifies me. But unfortunately, there came a point when my mother needed a level of care that I simply could not provide on my own. My mother ultimately passed away, but the care and compassion I witnessed from the staff during her time there is something I will never forget. They knew her. They cared about her. They helped her through an incredibly difficult phase of her life and they helped me through one of the most difficult phases of mine. While I was not always impressed with the agency staff who occasionally worked at the facility, I am incredibly grateful for the management, nurses, aides, laundry staff, kitchen staff, and the many regular employees who cared for my mother. In her final days, I witnessed firsthand just how deeply some of them cared for her. Their compassion was genuine, and it meant more to me than I can adequately put into words. My mother was able to receive care that I was not able to provide myself, and I will always be grateful to the people who cared for her, comforted her, and treated her as someone they truly knew--not simply as a resident.

Zero stars! Total lack of care. Not enough help. Cold food. Mary the nurse not caring at all…read more Hours go by and no one comes in the room. Ring bell for help no one comes. 0 star rating. Place looks nice but staff is not good. What could improve would be to shut it down!