My loved one started in skilled nursing and moved to long-term care. Although most of the staff…read morewas nice, there were several issues that I had to address. In the skilled side the evening staff was not answering the call buzzer and my family member did not get changed or needs not meet. The staff member would say it wasnt there job, I have to call and raise heck for someone to make it their job. Then on long-term side, wound treatment was lacking after a hospital stay, I was informed how wounds should be properly bandaged and Ridgmar was not doing that. Again addressed issue. they always put it off on someone else. My family member catheter bag was fifthly on two occasions went to hospital and they were even disgusted by it. Watch your family member closely, make complaints in writing so you have proof.

I and my family have been very impressed with the level of receptivity and professionalism at…read moreRidgmar Medical Lodge , from the administrative staff to the caregivers, the dietary team to the maintenance team. Everyone is approachable and easy to work with , Whether it's ensuring the cleanliness of the building, meeting with families or just saying 'hi' to residents. best interest of each resident is a top priority here!!

On 2/14/25, my mother, arrived at Hilltop Park Rehabilitation from Baylor Scott & White in…read moreGrapevine, TX. She was transported by the Hilltop bus and arrived nauseous, weak, and freezing. Staff admitted they couldn't properly heat the rehab hall and told me to bring a heavy blanket. Despite my efforts, my mom remained miserably cold until she was finally moved to the nursing care hall, which had working thermostats. During my daily visits, I observed dark, urine-smelling rooms, patients slumped over food trays, and others calling out for help with no response. Some were wheeled from showers half-naked, wet, and shivering. I left repeated messages for the doctor and staff requesting updates on my mother's care but never received a single return call. Although Hilltop is supposed to be smoke-free, many staff members reeked of cigarette smoke. My mother, who relies on oxygen, often became ill from the odor and struggled to breathe when around staff. The food was cold, bland, and difficult to chew. She was never seen by a dietitian, despite being diabetic and having neuropathy in her hands. Staff routinely dropped off her tray and left, knowing she couldn't open packets or cut food. I began bringing homemade meals, Ensure, juice, and fruit. Even so, she became visibly thin and weak due to lack of proper nutrition. Her therapy was minimal, and she grew increasingly depressed. Housekeeping was abysmal--sheets unchanged, floors dirty, and overflowing trash cans. I provided towels and cleaned her room myself. One aide entered smelling strongly of feces and contaminated my mom's walker and drinking cup. I had to disinfect everything, and the next day Mom became nauseous--clear evidence of cross-contamination and an OSHA violation. She consented to only one shower because the facility was cold and lacked privacy. To preserve her dignity, I began bathing her at my home, despite recovering from major back surgery myself. On 2/28/25, Mom called me late at night, crying that the smoke smell made her sick and that staff ignored her repeated calls for help. After waiting over an hour for Tylenol, she went to the bathroom alone while struggling to breathe. I called Hilltop, but no one ever answered--their main phone didn't work the entire three weeks of her stay. Staff warned me that removing her would be considered an "AMA" (Against Medical Advice) discharge. I left several messages for Hilltop's doctor, Dr. Wusterhausen, asking him to sign release forms so my mother could transfer to her assisted living facility. Calls went unanswered for nearly a week. When I asked for help in person, a staff member took the form "for Dr. Kris." On 3/3/25, she barged into my mother's room, angrily thrust the paper at me, and accused me of "complaining" about her. She was Ms. Jackson, Hilltop's social worker. Her behavior was loud, hostile, and physically intimidating--I had to step back to protect myself, still wearing a back brace from surgery. I reported her to Administrator Ward, who said he'd "speak to her," but I never heard back. That same day, Dr. Wusterhausen finally signed the proper release--not an AMA--and we moved my mother out. She immediately improved under our care at home and later transferred safely to Clear Fork Assisted Living in Willow Park on 3/10/25. On 3/17/25, a representative from Adult Protective Services (APS), named Lacey, arrived unannounced to investigate an anonymous complaint that my mother was being neglected and that our home lacked electricity or running water. After separate interviews, she determined the report was false and closed the case as invalid. It was obvious the malicious report came from Ms Jackson in retaliation for my complaints. This misuse of APS is an abuse of power, wasting taxpayer resources and further traumatizing patients and families. Such retaliation is unethical and should be investigated; Ms. Jackson should not be allowed to continue in her role. On 3/26/25, I called Hilltop requesting the corporate CEO's contact to file a formal complaint. I was transferred again to Mr. Ward, who questioned my reasons and seemed unaware of APS's involvement. I recounted the facility's poor conditions, the staff neglect, and the retaliation. My mother's three-week stay at Hilltop Park Rehabilitation was a nightmare of cold, filth, neglect, and administrative failure. The staff ignored patient needs, the doctor was inaccessible, and the social worker's vindictive actions crossed professional and ethical boundaries. My mother entered Hilltop weak but hopeful for recovery; she left frail, traumatized, and terrified. If you love your family member -- avoid Hilltop Park Rehabilitation and Care.

What a Joke!!! My…read moremother has been here about six months. My wife and I visit several times per week. I will say that many of the nurses, in-house aids and the therapists are great. But this place overall is not where you want your loved ones to be. Management is the problem https://prioritymgt.com The food they are given is a disgrace. I wouldn't feed this food to a dog (see photos). The amount of money paid for full time care is outrageous and these residents deserve better. They should be embarrassed to serve this food to our elders day in and day out. Complaints fall on deaf ears. They have many staffing issues using help from "agency" to fill in. Much of the "agency" help has a bad habit of not really caring about their job because they will be off to some other facility tomorrow. I could go on. I think you get the point. Don't wast your time. DO BETTER !!! Corporate office Priority Management Group's https://prioritymgt.com Update.... Just found out today (9/16/24) no bath for 16 days!!! Are you kidding me

Very professional and everyone that came to the house was caring and knowledgeable. My husband had…read morePT and OT for a while before the decision to go to hospice was made. The therapists as well as the nurses were top notch! I highly recommend

Recently just worked with this facility to facilitate placement for one of my patients. Everyone is…read morewelcoming and have friendly smiles from the moment you walk in the door. Staff was very helpful and took the time to work with my patient under complicated circumstances. My patient recently completed her rehab and is back home and is stronger than before her accident. HIGHLY recommend this facility!!!

Please do not ever bring your loved one here. The pictures are outdated just like the facility…read more It's downright awful and the administrative staff there have absolutely no business running this establishment. The smell is atrocious. Stifling even if you visit after 5 pm. Administration stays in their office so they don't have to inhale it. If you bring attention to it, they will turn around and say that you're raging or are being aggressive with them because you're wanting and needing and begging for care for your loved one or begging them to make sure your loved one has a safe space that is not littered by wheelchair parts in their room and random people's underwear thrown in her closet Or even worse when they put someone else's underwear on my mother. Anything in this facility that is not bolted down has the ability to grow legs and disappear and I do mean anything. They have known thieves that are residence in the facility yet nothing is done about it. The other residents suffer for this. Please note there are few nurses that are gold to the core!! I've given them reviews and accolades to other admin there and kudos but it stops there. Morale here is down for the entire facility bottom to top, admin to clinical, including the residents. This reflects clearly that there is a DIRECTOR problem, and it is evident that this place is not being directed in a very good direction. I have seen nothing but decline since my mother has been there at this facility under current management. It's just nasty. Residents have lost all morale and just rock back-and-forth in their doorways. There's no activities director so the biggest thing they do is play bingo for a soda. If you do not do anything else ever, please understand that this facility has violent offenders in this facility and there have been physical altercations while my mother has been there. Please , If you were having to make this hard decision for your loved one, I can tell you with a calm, caring voice to please do your research do your visits, do not listen to the sales pitches their marketing throws out, do not trust ANY pictures posted!! You have to dig deep in that place just to find a chair that is safe to sit in. The entire facility is just dilapidated and that is the truest word I can think of to describe this place. My mother went in there, clean and mobile. Now we do not bring family to the facility because we're embarrassed of the stench that meets us at the door, my mother is always in dirty clothes that does not belong to her and smell smells like a sewage plant. We have to pick her up from the facility, take her to our home, bathe her ourselves, clean up the chronic fungus that she has from the facility that will not treat her Medically for it consistently, Bandage everything up, make sure we have new clothes for her before we can even sit down and enjoy a dinner and relax,. This is not a dramatization or an exaggeration. This is what our life is with a loved one at this facility. I have posted what 30 months ago looks like vs 18 months in this facility. We were told that my mother would get all kinds of cognitive therapy and physical therapy, but again, the residents are just there to breathe and the evening shift are all too happy to hurry up and get their medicine and food and make them get in their rooms because they don't want to deal with them. This Facility has more issues than Cosmo magazine. Do not put your loved one here I beg you!! We'll see how long this post stays up over on Google since the executive director likes to block reviews so the fake ones that are posted from the facility's family members and friends with fake accounts make the facility look better . Great directing here ! They want absolutely no transparency here!!!

This facility is wonderful. We had to put my Dad and Step-mother in Assisted Living. We…read moreoriginally put them in a home in Weatherford, Tx and they were so unhappy. We looked into Azle Manor and was very impressed, so we had them moved. They have been there for 3 months now. We are so happy we made the change. They are an excellent residence for our folks. Shout out to the Administrator, Kip, Bridgette (who is awesome with regard to helping with Medicaid and financial stuff), The Nurses (especially Mandy), and staff are very caring and helpful. Also, the grounds are beautiful and deer often show up. We love the social activities. The concerts are awesome. Thank you all!

What a rewarding place to work. It is an amazing experience helping families care for those that…read morematter most in their lives. The stories coming from clients and caregivers alike are very inspirational.

The owner and staff are caring compassionate people. My mom was always their priority. They…read moreprovided a kind ear and helped her in every way that we asked. The owner is on call 24 h, 7 d a week, and I know that for a fact. I also know that he personally will drop everything and go at a moments notice to help a client. I really appreciate the help that I received during a very difficult time.

My 87 year old mother has been receiving services now for 2 weeks with 4 weeks left to go and WE…read moreLOVE THEM! Their office staff is prompt, professional and knowledgeable and their staff that visits mom at her assisted living are equally awesome! I am so glad we went with them to provide mom the help and care she needs.

They really came through for my family when we needed it the most!! The staff is amazing and…read morecompassionate. I would recommend New Century Hospice!!

My wife was on hospice with New Century from Oct. 2013 until May 2014. They had an aide that came…read more5 days a week to bath and dress her while she was living at home, and a nurse to check her vitals twice a week. They we wonderful. They provided a wheel chair, a stand alone commode and a very good air mattress when we moved her to a facility. The social worker help set up the move and the nurse arrived to help with the transition. The same services continued at the care facility and they set up the medicine with the facility staff and provided the medicine. At the end they provided a oxygen generator for her comfort. They provided grief alleviation and overall were as good as it gets. Have no experience with any other Hospice group, but don't think any would be any better, and probably inferior. H