What a Joke this credit union is... there technology is horrible. I have been trying to link an external bank account for over 2 weeks to make a car payment and now i have to do it over the phone. Here I come Capital One! read more

NEVER NEVER NEVER use them for ANY KIND OF LOAN! They have the most backwards policies. We had to buy the vehicle we were trying to get FIRST, then take them the title before granting us the loan. Which if we had the money in the first place, we would not be financing so that was borrowed from family. Then, when we received the first statement for the loan, it DID NOT have the information needed to pay the loan. When I called, I was basically told they could not give me any information, it should be on the statement. NEVER AGAIN! I have NEVER had this much issue before and have purchased several vehicles before. read more

I switched to Avadian about a month or so ago. I accepted a position with another company and could no longer bank with my company's credit union. I thought it would be a good idea to use Avadian because of all the perks and the location sharing system that they had in place. Setting up my account was easy enough. I liked that I was able to complete everything via email and only had to go into the branch to make my initial deposit. My first deposit was my semi annual college tuition refund check which was put on a nine day hold. It was aggravating because I didn't understand why they couldn't confirm the funds through the school or paystub. A week or so later I went into one of their partner branches to make a cash deposit. For some reason my account was marked as no deposit. Three calls later and 45 minutes later, a customer service associate finally explained to me that because my account was new that I wouldn't be able to participate in the program. I also would not be able to order checks through the online system until my account was considered mature which wouldn't be until July. I REALLY don't understand why they didn't explain that to my initially. Yesterday was the kicker. I went into this branch to deposit two checks: one for my return deposit and my final check for EBSCO. The associate explained to me that unless I brought in my paystub, that they would have to put my payroll check on a 4 day hold. It was my last paycheck from EBSCO Industries, one of the biggest (if not the biggest) company in Birmingham. Come on, really? I told her I would just bring back the check with the paystub. She proceeded to deposit the other check which for some reason took about 15 minutes. I woke up this morning to discover not only did she deposit it into the wrong account, but it was on a two day hold! She didn't even tell me that! I'm SO frustrated with Avadian right now! Everything has just been one bad experience after another and I'm honestly considering switching over to another bank because this whole process has been the most frustrating thing! read more

Dear Avadian Credit Union, yesterday at the Pelham branch of Avadian Credit Union, Heather Hartfield was so nice to help me and my brother Tim with the affidavits we needed notarized. We know Heather from the Homewood branch from years ago. Please let Heather's superiors know that we are complimenting her and thanks and God bless! Mark N Tim Elders read more

The staff is pleasant and get you in and out pretty quickly. I've used this branch because it serves as a credit union service center to my own credit union, which does not yet have a Birmingham location. It's across the street from the Greyhound station and around the corner from Linn Park and the Harbert Center. There can be an iffy crowd outside at times, and both street-facing walls are essentially big windows, so make cash transactions with care. read more

Terrible customer service from a white male on 9/14/18 at 12:36 pm. Waited in line for several minutes to only be told to go back to the back of the line fill out a deposit slip which would have only took me 30 seconds to complete at the desk. Just terrible!!!!! read more

I have to go to the Gardendale branch which I dread every month. Once I found out I could go to a co-op branch, I was ecstatic. These people have no sense or interest in being customer friendly. I will never forget the first time I went to the branch to make my first payment. I was not greeted at all and the teller told me to hold on while I stamp these, I have been working on this all day. Which seemed to be forever, she finally said you can come forward. I was also told to fill out the form for payment at the desk. First impressions make a difference. It is to be expected I avoid this branch at all cost. I have seriously thought about transfering this loan to Americas First. Please, go by one of their branches, you will learn a great lesson on customer service. read more

This credit union has been an ABSOLUTE NIGHTMARE. Every time i try to do anything with this company including trying to make my monthly payments to them i have issues. I had been resorting to going into the branch location and paying it in person because it cuts down on the company transferring me around on the phone to the wrong people over and over again. They have had issues with the wrong balance on my credit card several times now and i have not even had the card activated in 2 years. This company is a CIRCUS. I will finish paying off this credit card i have with them and never do business or recommend them to ANYONE. read more