Okay, where do I begin? I lived at Avalon for a year and realized I was spending so much money on rent - I could buy a home. But that one year I lived there was pretty enjoyable. I'm going to divide my review into sections: APARTMENT, LANDSCAPING, MAINTENANCE/OFFICE, PARKING, DELIVERY, POOL & GYM, PET-FRIENDLY APARTMENT I lived in building 7 which was the perfect location. It was close to the office and trash/recycling. My neighbors in buildings 7-9 were full of wonderful people with the cutest dogs. It's important to know when they give you a tour, they show you a prop apartment. I def recommend looking at the map to see where your actual apartment is located. There are apartments that face the parking lot and others that face the trees which is more private. My apartment faced the parking which I preferred because it made it easy to see my visitors (and deliverymen) - arriving and leaving. I rented a 2 bedroom, 2 bath (1,025 sq ft style). I loved this style because the layout is open and perfect for entertaining. The master bedroom is huge with lots of storage in the closet. The other bedroom is a decent size. Both bathrooms are spacious. I lived on the second floor but it would have been better to be on the first floor because I owned a dog. My neighbors had an easier time taking their dogs out through the sliding doors. My neighbors above me had really loud feet but other than that, the second floor isn't too bad. Also, having a washer and dryer right in the complex is heaven. LANSCAPING It's called Arboretum Way for a reason - the landscaping and trees are gorgeous. It's a big reason why I chose this over other complexes in the area. The grounds of the complex were very well kept. They often fertilize the grass to make sure it's healthy. It was always wonderful to wake up to window filled with trees - I felt like I was living in a treehouse. MAINTENANCE/OFFICE The maintenance/office team at Avalon is incredible. When we first moved in, the central air wasn't working properly and each time I called someone came to my apartment within minutes. They were always quick to bring a window AC unit when the central air broke. There were a few other instances where my closet door fell of it's hinge, the stopper in the sink broke or when my toilet clogged - they fixed these issues within a day. I also locked myself out of the apartment a few times and they were always nice about letting me back in. During the winter, they did a superb job keeping the parking lots and walkways snow-free and safe. PARKING There's a ton of parking at Avalon, when I first moved in - guests can park anywhere. A few months later, they decided to implement parking permits and guest passes. It was an inconvenience but I don't think that rule was very strict. My pass-less guests never got their cars towed ;) DELIVERY This is a HUGE convenience. If you're not home, the deliveryman would leave your package at the office. The office keeps it safe for you and kindly sends an alert email. Also, if your package is too big or heavy, they bring the package to your front door. Major bonus! POOL & GYM The pool feels like one in an upscale hotel. I didn't visit the pool often but when I did, it was always enjoyable. I wish they would allow tenants to use the pool at night because every time I would get home from work in the summer, it would already be closed. The gym is decent with just enough equipment. It was always clean because it wasn't used often. I used it from time to time when the weather was bad and I didn't wanna drive to my gym. It overlooked the pool area which is pretty calming. PET-FRIENDLY So the last part of my review is about pets! They allowed cats and dogs which is amazing. Although the pet fee is annoying - $75 a month for a dog. It was worth it because I got my first dog while living here and it was a great to raise her in this community. She had a lot of dog friends around the complex and it always nice to chat with other dog owners. The amount I paid for rent is cheaper than my current mortgage. But I def recommend Avalon if you are looking to rent. I truly enjoyed my time here. read more

We paid $2500 when leaving. Avalon Burlington is entirely different from any other Avalon apartment in Massachusetts. I lived in Avalon Natick for two years and I really enjoyed the experience during that time and that's why we chose another Avalon apartment in Burlington. But things became worse and I had a very bad living experience during last year. 1. 60 Days Vacate Notice When you leave, you have to give them a 60 days notice ahead. Otherwise, they will charge you based on the dates you notify them. We sent them the leaving notice 32 days ahead of the leasing end date. But we were charged (60-32)*rate/day around $1500. As a resident, sometimes we are in tough time to make the decision to renew the lease or not especially in 60 days ahead. The staff told us this rule is based on Massachusetts rental agreement and there is no way to change. 2. Additional charges after your leaving We were charged for $1000 for the carpet "damage". They had an inspection before you leave which is good but still doesn't mean anything. We were just notified about this "issue" after they did the inspection twice. We attached the Internet cable on the carpet and leave a trace on it which is the same when you put a table or a bed on the carpet for a long time. The staff told us it's not fixable under the "professional inspection". Thus we were charged without any other option. We were also told the "damage" evaluation was done by a third party which by no means we can negotiate about the charges price. 3. Dispose of large items by yourself For large items such as mattresses and pieces of furniture are not allowed to be left around the trash area. You have to find another way to dispose of them. Very inconvenient if you're moving in/out. To monitor this, they install a camera to monitor around the trash area. 4. Safety issue Sometimes we are notified that cars get damaged and someone tries to intrude your apartment through the balcony. Probably we need to install the cameras in the right place. Updated: They would throw you to the customer care mentioned below definitely to separate Avalon Burlington from you. I was patient enough to talk with the customer care center twice, after all, it's $2500. Nothing changed. They just repeated their move-out policy to me again and again and described how we broke the rules. I found they're really good at kicking the can. read more

overall i wouldn't recommend the apartments here. the buildings don't seem that new. the trash can be taken out whenever bc they have a compactor thing and some big recycling bins. the gym is very small and smelt bad imo. the pool is very ok. people walk their dogs a lot around outside. in the winter the roads in the apartment complex could be salted more. the price is way too high for the value especially after it got raised even more recently. some apartments only come with one marked spot so the unmarked spot can end up being pretty far away from wherever the apartment is. the guy at the front Brennan was helpful, prompt and nice. they have an amazon box thing for amazon pickup orders which is pretty convenient. the ambiance isn't crazy -- there was only some did-up flowers by the front entrance sometimes. read more

Lived here a year. Not a fan. Giant corporation that runs the complex, kinda like a futuristic movie where everything is determined by a computer algorithm. Everything is very....robotic. I had a tiny apartment and the rent was over $1800 a month. Would receive a ton of spam emails from the staff. Various topics, very aggressive tone. Alot of issues with parking. Not enough spaces for all the residents. Registered my cars and still got emails saying I would be towed. Trash is a total mess. Not enough dumpsters for all the people that live there. In a span of 1 month I had 5 packages lost. All claimed were delivered to the office or my door. Never showed. Had some packages that I was not notified had arrived that were actually in the sales office somewhere. I had to go in there and physically have someone find them. Very loud neighbors, kids running around all day, literally shaking the floors. I provided evidence of this activity and staff did not have an appropriate response. I know this is a common and difficult situation, but it has to be handled. Eventually they wanted to come into my apartment and set up some type of "sting" operation to listen to the kids run and jump on the floors during working hours. Working hours I am at work. Very odd solution. The common area is a mess. Tiny pool for over 800 people. No supervision. Kids running around screaming all day. People drinking beer out of glass bottles. They opened the pool too late in the season and closed it too soon. During the winter, the roads in the community got so icy I witnessed multiple cars slipping and sliding down the long hills. Very dangerous. Crime seems to be increasing there too. Elevated BPD presence. Woke up one day and saw a car sitting on cinder blocks, kinda like Compton in the 90s. I think the staff actually tries to do their job, but combination of lack of customer service skills and "corporate protocols" make them very difficult to deal with. You can visualize them going down a list of prompts when you ask them a question, kind of like a telemarketer. Also, when you leave the apartment they have a crazy process for inspecting the premises. They also have zero interest in keeping you as a tenant, even if you have been a good tenant. Then someone from corporate or where ever starts to spam you over the phone and email you trying to get your final payment. They called me two times a day until I blocked them and then started emailing me. And this was WEEKS before my final payment was due. The place makes you feel cheap. It makes you feel "less than". It makes you feel like you living in detention, not a home. Save your money, buy a house or condo. I moved up north and it has made me much happier. You will be spending around $20K a year for a place here. That is a downpayment for a house. Think about that. Or take a look at Taylor Pond. I lived there before and it is much better. Hopefully, like the Terminator movies, we can change the future of apartment living. Because if all apartment complexes become like this, the human race is going down. read more

Good apartments, Safety issues, Incompetent/Complacent staff Apartments: great apartments for sure. We loved the place we stayed in. Didn't have any of the issues other reviewers mentioned - noise, etc. Complex: The pool is tiny for such a large complex, and is a zoo. Trash is a mess too, especially recycling - typically overflowing by the end of a weekend. In our case, the trash was ways away, so we had to drive to drop off our trash - a big pain. Safety: There were 'incidents' that happened on a regular basis (typically every couple of weeks) with cars, apartments - we would get an email asking us to look out for any odd activity. This was one of the primary reasons we decided to move out. Last but not least - unsafe dog breeds. I love dogs, but much to my surprise we had neighbors with great danes, pitbull mixes - people who got away by lying about the breed of their dog. Staff: This is probably the most incompetent, complacent, unfriendly staff at an apartment I have stayed at in the last 20 years (12+ across 4 states). As someone else mentioned, they are out to get you to sign up for a lease, and then gouge you when your lease ends. A tiny spot you missed to clean in the refrigerator would land you a $200 bill. Other than an endless string of emails the office staff don't bother to connect with residents. If you see one in the property they will just walk past you as though you didn't exist. When we were leaving we needed some help from maintenance, and they went out of their way NOT to help us so that they could tag us with another charge. Avoid this place! the bad experience with this Avalon has put us away from all other Avalons. read more

Moved here about a couple months ago with my sister. Its a really nice apartment complex. The apartment we have have been recently renovated, so everything is new and updated. Very spacious two bedroom that includes a master bedroom with bath. Staff is very friendly, Ali is super nice. read more

Apartments: Apartments themselves are pretty decent. They were renovated within the past 10 years or so. I have a two bedroom and the layout is quite nice with an open living room and the two bedrooms separated by laundry and the hallway to keep them somewhat private. The shower is clearly some shower fitter placed over an unleveled surface below it. My shower dips in and you can feel it moving when you step up and down. Because of this, water pools in the middle of the shower and every time I'm done, I need use my feet to move all the excess water to the drain. Sometimes I will come home from work and there will still be leftover water there. The toilets are old and use a lot of water. Their flushing mechanism isn't great either. Although there is a fan in my bathroom, the humidity from the shower appears to be causing the ceiling to chip. The dishwasher is very loud and often times gives off an unpleasant odor. I've put in a maintenance request for this and when I got home, all they did was run a dishwasher cycle with some cleaner and called it a day. The dishwasher still sounds like the motor is dying and it still smells funny and often times dishes still have spots on them after the cycle ends. The noise levels in the apartment are good. I can sometimes hear the people below us. Trash/Recycling: The trash and recycling area is constantly a mess. The recycling bins are constantly overflowing. The trash compactor you would think was always full but it really is never full. People are just lazy and put their trash bags next to the dumpster instead of inside of it. On top of that, people seem to dump their large items behind the dumpster, which prompts endless spam emails from the office to stop doing so. They recently installed cameras around the dumpster area so we will see if they use that footage to crack down on the offenders. Pool/Clubhouse: The pool is rather small for this oversized community. On hot summer days, it's a catastrophe. It's loaded with people and their kids running around. It's very loud and there's often times no place to sit. It appears people bring their entire families here because the office constantly has to spam the residents with emails reminding residents they are only allowed one guest. The clubhouse is small, but nice. The gym is rather small but okay for a quick cardio session. It would be nice if they had a pool table or some activities in the clubhouse like other modern apartment complexes do nowadays. Parking: This is my biggest gripe about this complex is the parking. In the buildings toward the front, there is no parking restrictions but in the buildings towards the back, there are not enough spaces so they restrict parking to assigned spaces. There is barely enough parking for residents, never mind guests. The office constantly sends out emails about how they are going to tow cars that are illegally parked without a resident sticker or a guest parking pass but in reality, I see them actually doing that about once a month. People aren't going to start actually paying attention to that rule unless they actively see cars getting towed. On top of there not being enough parking spaces, the parking lines are essentially non-existent. If you squint hard enough, you can see the remnants of where the line used to be. Because of this, people make their own spots and take up as much room as they please, park at an angle, etc... This further limits the already limited parking. I raise this concern to the community management and they respond with some generic BS about how they are not aware of any plans to paint lines but will follow up with the maintenance team and get back to me. They never got back to me and there are still no lines. Their solution was to send yet another community email out reminding people to park in the lines. How can you have the audacity to send an email out telling people to be aware of parking within the lines, when there are no lines! Community: The community looks nice most of the time but there has been an increase in crime as of late and the only solution's we get are email reminders to lock our doors and windows and be alert. They installed like 4 cameras near the entrance of the complex, rather than investing in security cameras for the entire complex. There have been car break-ins, wheels stolen off cars (car was on cinder blocks the next morning), and most recently an attempted apartment break-in. After it happened, the office sends out a casual email telling people about the 'incident' and reminding residents of the already obvious safety tips. Is it the worst apartment complex? No. Is it the best? No. It's average if you're okay with living with the nuances I've noted in this review. The best part of living here is really the convenience to the highway and having all the shops and services that Burlington has to offer right down the street. I've lived here for a year and a half and will not be renewing my lease when it's up in 2019. read more