Okay, where do I begin? I lived at Avalon for a year and realized I was spending so much money on rent - I could buy a home. But that one year I lived there was pretty enjoyable. I'm going to divide my review into sections: APARTMENT, LANDSCAPING, MAINTENANCE/OFFICE, PARKING, DELIVERY, POOL & GYM, PET-FRIENDLY APARTMENT I lived in building 7 which was the perfect location. It was close to the office and trash/recycling. My neighbors in buildings 7-9 were full of wonderful people with the cutest dogs. It's important to know when they give you a tour, they show you a prop apartment. I def recommend looking at the map to see where your actual apartment is located. There are apartments that face the parking lot and others that face the trees which is more private. My apartment faced the parking which I preferred because it made it easy to see my visitors (and deliverymen) - arriving and leaving. I rented a 2 bedroom, 2 bath (1,025 sq ft style). I loved this style because the layout is open and perfect for entertaining. The master bedroom is huge with lots of storage in the closet. The other bedroom is a decent size. Both bathrooms are spacious. I lived on the second floor but it would have been better to be on the first floor because I owned a dog. My neighbors had an easier time taking their dogs out through the sliding doors. My neighbors above me had really loud feet but other than that, the second floor isn't too bad. Also, having a washer and dryer right in the complex is heaven. LANSCAPING It's called Arboretum Way for a reason - the landscaping and trees are gorgeous. It's a big reason why I chose this over other complexes in the area. The grounds of the complex were very well kept. They often fertilize the grass to make sure it's healthy. It was always wonderful to wake up to window filled with trees - I felt like I was living in a treehouse. MAINTENANCE/OFFICE The maintenance/office team at Avalon is incredible. When we first moved in, the central air wasn't working properly and each time I called someone came to my apartment within minutes. They were always quick to bring a window AC unit when the central air broke. There were a few other instances where my closet door fell of it's hinge, the stopper in the sink broke or when my toilet clogged - they fixed these issues within a day. I also locked myself out of the apartment a few times and they were always nice about letting me back in. During the winter, they did a superb job keeping the parking lots and walkways snow-free and safe. PARKING There's a ton of parking at Avalon, when I first moved in - guests can park anywhere. A few months later, they decided to implement parking permits and guest passes. It was an inconvenience but I don't think that rule was very strict. My pass-less guests never got their cars towed ;) DELIVERY This is a HUGE convenience. If you're not home, the deliveryman would leave your package at the office. The office keeps it safe for you and kindly sends an alert email. Also, if your package is too big or heavy, they bring the package to your front door. Major bonus! POOL & GYM The pool feels like one in an upscale hotel. I didn't visit the pool often but when I did, it was always enjoyable. I wish they would allow tenants to use the pool at night because every time I would get home from work in the summer, it would already be closed. The gym is decent with just enough equipment. It was always clean because it wasn't used often. I used it from time to time when the weather was bad and I didn't wanna drive to my gym. It overlooked the pool area which is pretty calming. PET-FRIENDLY So the last part of my review is about pets! They allowed cats and dogs which is amazing. Although the pet fee is annoying - $75 a month for a dog. It was worth it because I got my first dog while living here and it was a great to raise her in this community. She had a lot of dog friends around the complex and it always nice to chat with other dog owners. The amount I paid for rent is cheaper than my current mortgage. But I def recommend Avalon if you are looking to rent. I truly enjoyed my time here. read more

We paid $2500 when leaving. Avalon Burlington is entirely different from any other Avalon apartment in Massachusetts. I lived in Avalon Natick for two years and I really enjoyed the experience during that time and that's why we chose another Avalon apartment in Burlington. But things became worse and I had a very bad living experience during last year. 1. 60 Days Vacate Notice When you leave, you have to give them a 60 days notice ahead. Otherwise, they will charge you based on the dates you notify them. We sent them the leaving notice 32 days ahead of the leasing end date. But we were charged (60-32)*rate/day around $1500. As a resident, sometimes we are in tough time to make the decision to renew the lease or not especially in 60 days ahead. The staff told us this rule is based on Massachusetts rental agreement and there is no way to change. 2. Additional charges after your leaving We were charged for $1000 for the carpet "damage". They had an inspection before you leave which is good but still doesn't mean anything. We were just notified about this "issue" after they did the inspection twice. We attached the Internet cable on the carpet and leave a trace on it which is the same when you put a table or a bed on the carpet for a long time. The staff told us it's not fixable under the "professional inspection". Thus we were charged without any other option. We were also told the "damage" evaluation was done by a third party which by no means we can negotiate about the charges price. 3. Dispose of large items by yourself For large items such as mattresses and pieces of furniture are not allowed to be left around the trash area. You have to find another way to dispose of them. Very inconvenient if you're moving in/out. To monitor this, they install a camera to monitor around the trash area. 4. Safety issue Sometimes we are notified that cars get damaged and someone tries to intrude your apartment through the balcony. Probably we need to install the cameras in the right place. Updated: They would throw you to the customer care mentioned below definitely to separate Avalon Burlington from you. I was patient enough to talk with the customer care center twice, after all, it's $2500. Nothing changed. They just repeated their move-out policy to me again and again and described how we broke the rules. I found they're really good at kicking the can. read more

overall i wouldn't recommend the apartments here. the buildings don't seem that new. the trash can be taken out whenever bc they have a compactor thing and some big recycling bins. the gym is very small and smelt bad imo. the pool is very ok. people walk their dogs a lot around outside. in the winter the roads in the apartment complex could be salted more. the price is way too high for the value especially after it got raised even more recently. some apartments only come with one marked spot so the unmarked spot can end up being pretty far away from wherever the apartment is. the guy at the front Brennan was helpful, prompt and nice. they have an amazon box thing for amazon pickup orders which is pretty convenient. the ambiance isn't crazy -- there was only some did-up flowers by the front entrance sometimes. read more

Lived here a year. Not a fan. Giant corporation that runs the complex, kinda like a futuristic movie where everything is determined by a computer algorithm. Everything is very....robotic. I had a tiny apartment and the rent was over $1800 a month. Would receive a ton of spam emails from the staff. Various topics, very aggressive tone. Alot of issues with parking. Not enough spaces for all the residents. Registered my cars and still got emails saying I would be towed. Trash is a total mess. Not enough dumpsters for all the people that live there. In a span of 1 month I had 5 packages lost. All claimed were delivered to the office or my door. Never showed. Had some packages that I was not notified had arrived that were actually in the sales office somewhere. I had to go in there and physically have someone find them. Very loud neighbors, kids running around all day, literally shaking the floors. I provided evidence of this activity and staff did not have an appropriate response. I know this is a common and difficult situation, but it has to be handled. Eventually they wanted to come into my apartment and set up some type of "sting" operation to listen to the kids run and jump on the floors during working hours. Working hours I am at work. Very odd solution. The common area is a mess. Tiny pool for over 800 people. No supervision. Kids running around screaming all day. People drinking beer out of glass bottles. They opened the pool too late in the season and closed it too soon. During the winter, the roads in the community got so icy I witnessed multiple cars slipping and sliding down the long hills. Very dangerous. Crime seems to be increasing there too. Elevated BPD presence. Woke up one day and saw a car sitting on cinder blocks, kinda like Compton in the 90s. I think the staff actually tries to do their job, but combination of lack of customer service skills and "corporate protocols" make them very difficult to deal with. You can visualize them going down a list of prompts when you ask them a question, kind of like a telemarketer. Also, when you leave the apartment they have a crazy process for inspecting the premises. They also have zero interest in keeping you as a tenant, even if you have been a good tenant. Then someone from corporate or where ever starts to spam you over the phone and email you trying to get your final payment. They called me two times a day until I blocked them and then started emailing me. And this was WEEKS before my final payment was due. The place makes you feel cheap. It makes you feel "less than". It makes you feel like you living in detention, not a home. Save your money, buy a house or condo. I moved up north and it has made me much happier. You will be spending around $20K a year for a place here. That is a downpayment for a house. Think about that. Or take a look at Taylor Pond. I lived there before and it is much better. Hopefully, like the Terminator movies, we can change the future of apartment living. Because if all apartment complexes become like this, the human race is going down. read more

Good apartments, Safety issues, Incompetent/Complacent staff Apartments: great apartments for sure. We loved the place we stayed in. Didn't have any of the issues other reviewers mentioned - noise, etc. Complex: The pool is tiny for such a large complex, and is a zoo. Trash is a mess too, especially recycling - typically overflowing by the end of a weekend. In our case, the trash was ways away, so we had to drive to drop off our trash - a big pain. Safety: There were 'incidents' that happened on a regular basis (typically every couple of weeks) with cars, apartments - we would get an email asking us to look out for any odd activity. This was one of the primary reasons we decided to move out. Last but not least - unsafe dog breeds. I love dogs, but much to my surprise we had neighbors with great danes, pitbull mixes - people who got away by lying about the breed of their dog. Staff: This is probably the most incompetent, complacent, unfriendly staff at an apartment I have stayed at in the last 20 years (12+ across 4 states). As someone else mentioned, they are out to get you to sign up for a lease, and then gouge you when your lease ends. A tiny spot you missed to clean in the refrigerator would land you a $200 bill. Other than an endless string of emails the office staff don't bother to connect with residents. If you see one in the property they will just walk past you as though you didn't exist. When we were leaving we needed some help from maintenance, and they went out of their way NOT to help us so that they could tag us with another charge. Avoid this place! the bad experience with this Avalon has put us away from all other Avalons. read more

Moved here about a couple months ago with my sister. Its a really nice apartment complex. The apartment we have have been recently renovated, so everything is new and updated. Very spacious two bedroom that includes a master bedroom with bath. Staff is very friendly, Ali is super nice. read more

Apartments: Apartments themselves are pretty decent. They were renovated within the past 10 years or so. I have a two bedroom and the layout is quite nice with an open living room and the two bedrooms separated by laundry and the hallway to keep them somewhat private. The shower is clearly some shower fitter placed over an unleveled surface below it. My shower dips in and you can feel it moving when you step up and down. Because of this, water pools in the middle of the shower and every time I'm done, I need use my feet to move all the excess water to the drain. Sometimes I will come home from work and there will still be leftover water there. The toilets are old and use a lot of water. Their flushing mechanism isn't great either. Although there is a fan in my bathroom, the humidity from the shower appears to be causing the ceiling to chip. The dishwasher is very loud and often times gives off an unpleasant odor. I've put in a maintenance request for this and when I got home, all they did was run a dishwasher cycle with some cleaner and called it a day. The dishwasher still sounds like the motor is dying and it still smells funny and often times dishes still have spots on them after the cycle ends. The noise levels in the apartment are good. I can sometimes hear the people below us. Trash/Recycling: The trash and recycling area is constantly a mess. The recycling bins are constantly overflowing. The trash compactor you would think was always full but it really is never full. People are just lazy and put their trash bags next to the dumpster instead of inside of it. On top of that, people seem to dump their large items behind the dumpster, which prompts endless spam emails from the office to stop doing so. They recently installed cameras around the dumpster area so we will see if they use that footage to crack down on the offenders. Pool/Clubhouse: The pool is rather small for this oversized community. On hot summer days, it's a catastrophe. It's loaded with people and their kids running around. It's very loud and there's often times no place to sit. It appears people bring their entire families here because the office constantly has to spam the residents with emails reminding residents they are only allowed one guest. The clubhouse is small, but nice. The gym is rather small but okay for a quick cardio session. It would be nice if they had a pool table or some activities in the clubhouse like other modern apartment complexes do nowadays. Parking: This is my biggest gripe about this complex is the parking. In the buildings toward the front, there is no parking restrictions but in the buildings towards the back, there are not enough spaces so they restrict parking to assigned spaces. There is barely enough parking for residents, never mind guests. The office constantly sends out emails about how they are going to tow cars that are illegally parked without a resident sticker or a guest parking pass but in reality, I see them actually doing that about once a month. People aren't going to start actually paying attention to that rule unless they actively see cars getting towed. On top of there not being enough parking spaces, the parking lines are essentially non-existent. If you squint hard enough, you can see the remnants of where the line used to be. Because of this, people make their own spots and take up as much room as they please, park at an angle, etc... This further limits the already limited parking. I raise this concern to the community management and they respond with some generic BS about how they are not aware of any plans to paint lines but will follow up with the maintenance team and get back to me. They never got back to me and there are still no lines. Their solution was to send yet another community email out reminding people to park in the lines. How can you have the audacity to send an email out telling people to be aware of parking within the lines, when there are no lines! Community: The community looks nice most of the time but there has been an increase in crime as of late and the only solution's we get are email reminders to lock our doors and windows and be alert. They installed like 4 cameras near the entrance of the complex, rather than investing in security cameras for the entire complex. There have been car break-ins, wheels stolen off cars (car was on cinder blocks the next morning), and most recently an attempted apartment break-in. After it happened, the office sends out a casual email telling people about the 'incident' and reminding residents of the already obvious safety tips. Is it the worst apartment complex? No. Is it the best? No. It's average if you're okay with living with the nuances I've noted in this review. The best part of living here is really the convenience to the highway and having all the shops and services that Burlington has to offer right down the street. I've lived here for a year and a half and will not be renewing my lease when it's up in 2019. read more

My wife and I moved here in the middle of the summer and frankly it has been one headache after the next. There have been many intrusions that have soured our view of Avalon Communities in general. Some of the most egregious include: 1. Shortly after moving in we found a note at our door stating that smoke detectors are not connected to the fire department so it is the resident's responsibility to call them when there is a fire. (That's fine until you realize many units are unoccupied and other residents are often not home. We're on the top floor so we won't know there's a fire below us in an empty apartment until the floor gives out.) 2. On-going, extensive repaving project. This project has been going on for 3 weeks and is a major inconvenience every day. We pay for a reserved parking spot and have not had access to it since this began. Furthermore, once spaces were finally re-painted they were significantly smaller than the previous ones. Doors are banging into neighboring cars because it is impossible to get out of the car otherwise. (This is not me whining or exaggerating. Swing by and try it out yourself.) Rubble, rocks, and machinery have been scattered throughout the community causing further damage to cars and blocking valuable parking spaces. The timeline and extent were never communicated to the community, rather we were told 2 days in advance that cars would need to be towed and they are not responsible. Too bad for the guy that's been on vacation and didn't get the note at his door. 3. Multiple intrusions into our apartment when we are not home. Again, given a 2 day notice that work will be performed on something that requires access to the apartment, even though it has nothing to do with our apartment. Apparently this work can only be done during the day. My wife and I both work during the day and don't particularly want strangers in our apartment. We are not given any flexibility on this, as a resident you are beholden to their schedule. 4. The promise of more work to come. Understandably they will not specify the work until it is finalized, so we are waiting for another 2 day notice. All these frustrations have been thoroughly communicated to Avalon. They are quick to apologize but insist their hands are tied. When we moved in we realized we were paying a premium for their amenities and Avalon name. We also expected privacy and to avoid a pain in the ass landlord that stops by whenever they feel like it. We were wrong. We could've probably paid far less and avoided all these problems someplace else. I would not recommend this place to anyone. read more

I lived in a few apartment complexes in the Boston area over the years, and honestly this blows them all right off the water! I'd give it seven stars if I could , here's why : - the best customer service from the leasing office , from the start everyone is so friendly and helpful beyond what is normally expected. Moving in : I was traveling at the time , talked to the office and they advised me on apartment choice . Managed to make everything a breeze and had a friend pick up keys so I apartment would be ready on my arrival. Maintenance: I'll just relate one incident . On the first few days I had Comcast come in to setup the internet , they couldn't find the cable in the apartment so I called the office. The manager (Caitlin ) sent the maintenance and ten minutes Dan the supervisor was there. The Comcast guy suggested the cable might've fallen in and he can have someone come over in a few days and install a new one. At this point most maintenance people would've shrugged but those guys suggested they can break the wall from the outside and look , even though they couldn't be sure to find the cable they didn't want me to have to wait a few days for internet. Trust me you won't find service like that anywhere. Apartments: you can see for yourself but they're really the highest standard , even the appliances (washer/drier) are larger than I find usually which is a plus. Location: to me this is perfect , can access the area west of Boston through i95 or downtown through i93 easily. Burlington Mall with shops and cafes 10 minutes away. Only caution is it's more accessible by car . You get ample parking though and very quick to plow after snowstorms. The grounds are amazing , very green and peaceful and nice for walks, feels very safe with friendly neighbors. But again really, with all the complaints against leasing practices in the area , I feel that I can trust those guys to offer the best service and help with my needs anytime. That's the one reason I recommend this property more than any in the area. And while the rent is a tad expensive, for the size and quality it's great for the Boston area. read more

Apartments are nice, and maintenance/office staff are friendly and helpful however very little notice is given prior to needing to perform work on your apartment or common areas. They shut down the fitness center for a week with no prior notice. Also, they frequently need access to your apartment, but are unable to accommodate your schedule. Therefore they are frequently in your apartment when you are not home, this is not something I like especially with a dog. Also, after a year be prepared for them to jack up the rental rate. Ours went up over 200 dollars a month. read more

I was only able to live here a year because I was being transferred at work, but let me tell you... if I could have stayed I would have!! This place is incredible, and the people who work in the office (mike especially!!!!) are wonderful. Anything I ever needed help with/asked for they were there in an instant to help. I would recommend to all!!! read more

I moved into Avalon Burlington a few months ago and I couldn't be happier! They are quick to respond to service requests and the leasing office staff is super friendly! read more

this place is fancy for overpriced rent is higher than normal dude it's a very nice and beautiful hi and appliances nice pool nice gym nice and spacious clubhouse some of the stuff looks old for the money I should get more amenities read more

I have been living here almost a year now and although the grounds are very nice and the staff are amazing. Some of the policies have me questioning if I will stay after my lease is up. The Big one is the pet policy. It's $75 per pet rent this is in addition to the $500 dollar pet deposit. The pet rent does not cover you for anything. And they charge the same amount for cats as they do dogs. even though cats are to be kept in side so they are not making a mess on the grounds etc.. I have been researching this and found that many places charge $50 for cats and $75 for dogs. After confirming with a rental agent on the difference between Pet fees, pet rent and pet deposit. I was giving this description of Pet rent. "Pet rent: Many property managers and landlords charge a recurring monthly "pet rent" in the amount of $50-$100. It is simply an additional amount of money added to the regular rent, and this practice is becoming more popular. The amount of pet rent could vary based on the number and type of pets allowed. By only charging "pet rent" (IN LIEU OF PET DEPOSIT OR FEE) " Avalon does not charge pet rent in Lieu o pet deposit its in addition, and as said before Dogs and Cats are charged the same amount of rent. Lastly the new parking pass policy is understandable however if you forget to return that piece of paper, you will go no reminders what you will get is a $5 dollar charge per day. I feel this additional fees are well not completely fair read more

I wish I had posted this earlier. I have been trying to be patient with all the repairs that have going around the community and in the apartments for the past year. I have an infant, and all the noise has been troubling her sleep forever. For the rent we give, we expect much better conditions. If the buildings are in such a bad shape they shouldn't charge such a high rent. It is just not worth it. Also, I have to agree with Matt B. on the parking. It is extremely frustrating to get our car parked just right so we can get our infant in, and also get into the driver's seat. We tried conveying this to the management many times, but they were never concerned. I've lived in Avalon communities before, and the quality has been much better. The only thing good about Avalon Burlington is the maintenance team. They are always on time, and do a good job. I would never recommend this as a place to live in. read more

Although my fiancé and I were unable to move into the complex due to our existing lease, we wanted to note how absolutely wonderful Nikki in the front office was. Nikki did whatever she could to try to accommodate us and make something work and was a pleasure to work with. With Nikki's assistance, it is clear that living at Avalon you would be treated wonderfully. read more

It's an exceptional community. There are pros and cons (just like anyplace), but I personally would recommend Avalon to someone seeking residence in this area. read more

All was well until we moved out .they wanted 1100 for a spot on the rug which the Maintance man told us not to bother cleaning because they are replacing the rug ( part of what they do every so often) then one maintenance guy said they try to get what they can from whomever they can. read more

This place has mice. If you dont mind mice live here. I was wondering why I couldnt breath thats why. If i could give a minus star i would.

Bruce from the maintenance team is absolutely outstanding! At about 10:00 pm on a holiday weekend, my husband and I conveniently managed to lock ourselves out of our apartment. After placing a call to the emergency maintenance number, Bruce showed up promptly with a set of keys to let us in. He was polite, understanding and extremely professional. read more

I just recently toured and signed a lease here. I haven't moved in yet so I can not speak to the living situation yet. However, the front office (Michael Abbatello specifically) was incredibly kind, helpful, and accommodating. He answered every question we had, showed us everything we asked to see, and continues to assist us in everything we need to transition. read more

Avalon is doing a better job than the previous owners. I have lived here for 4 years and I love the unit and the building as it is quiet with only 2 neighbors beside me. Beautiful location and grounds! Maintenance is efficient and office is engaging and pleasant. Aside from no doggie park and improvement construction activity, great place to live. read more

As of right now I have no complaints! Best choice I made was to live here. The grounds are kept clean and neat. The Office/Maintenance staff are amazing! read more

I truly enjoy living at Avalon Burlington, I would give the staff here at A++ Rating. The grounds are well kept and the people are friendly. I very much enjoyed the swimming pool and gym this summer. I think my 4 year old grandson said it best when visiting me here for the first time this summer "It's beautiful how long will you stay at the vacation place?" I told him its not a vacation I live here and you can visit when ever you like. Of course he has visited many times. :) Great Job Avalon Burlington read more

I have lived at this complex for almost two years now. At first it was nice, but lately they are doing a lot of work both inside apartments and outside the buildings. This is good they are trying to update but they only give 2 days notice which is not enough. They recently replaced and re striped the parking lot. I have assigned parking spot and now it is only 8 feet wide. So I have to be extremely careful not to open my door into the next car while trying to get in and out of my car. I brought this up to the management and they told me that since it is private property they can do what ever they like. They don't care if my vehicle to others get damaged . There are always people parking in the fire lane and they don't do anything about it. It seems that all they care about is getting their extremely high rent and they don't care about anything else. Also some of the office staf is extremely rude. read more