Move in was amazing. Maintenance was a little slow but finally got it all done! Safe location.

If you're gonna be paying more than 850 a month here, DO NOT COME. You can find way better places for the same rates Avalon charges. Just for starters, while I'm writing this review my building has not had running water for 13+ hours - zero email, zero notice, zero update from management Front office staff are generally nice (except for one person and you'll KNOW who that is) but can't help you with more than getting your mail because management doesn't tell them anything. Also, one of them is incredibly rude and racist. When I moved into my unit, there were crumbs everywhere, stains all over the carpet and couches, literal wood chips all over the floors from maintenance trying to trim a door to fit into a doorway, AKA it was not cleaned with more than a Kleenex wipe prior to move in. There was mold all over the floor of the shower and in the shower vent. You could see ants crawling out of the carpet on move-in. Our heater was not fixed from our August move-in until the last week of February. This place is a mess, tour any other competitor and Avalon will always be last place. DONT MOVE IN HERE!!!! read more

This place is not safe. The authority does care about the safety of the tenants. The rent is a bit high compared to the service that you will receive. read more

This place sucks do not live here it's so ugly, pests, dirty, MOLD, unsafe (i genuinely do not feel safe living here, im constantly checking if my door is locked), smells sooo bad, bugs, front building looses water ALL THE TIME, dated, there's a literal hole in our ceiling, our utility increased each month suspiciously (we asked why and they didn't help or give an answer), front desk staff is rude and under staffed. Please do not live here it's awful. Hope they don't delete this read more

BEWARE!!!!! MOLD!!! My daughter lived there for a year and their apartment had a huge mold problem, found to be from a leak above. They basically put a bandaid over the problem and moved the girls back in, which again had mold growing soon after. My daughter developed chronic respiratory problems and ended up having to have sinus surgery, due to the bad mold exposure. When we tried to get the office to compensate for the medical costs, they completely ignored all of our attempts to contact. When the issue originally started , I literally had to go in person and insist on talking to the manager Summer, because she would never return or accept my calls. The DISGUSTING living conditions, the absolute lack of communication, and disregard for students and parents concern is disgraceful. DO NOT MOVE HERE! read more

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My roommates and I have lived here for 3 years now. The first two years were great. We recommended this apartment to anyone who asked, and because of that, we now have many other friends who signed leases with Avalon, thanks to our praise. Since the start of the new leasing term, 2024, everything with the property has changed. To start- The elevator broke sometime around August 5th. As we near the end of October, which is 2.5 months with no elevator, they still have not fixed it. And because the elevator is broken, they are able to use the excuse that trash service (that we pay for as it is factored in our rent) can not resume (despite siblings and friends experiences who have lived in multi-story apartments that did not even have an elevator, whose trash service still went door to door). We were not notified of this stipulation, that when the elevator is broken, residents must take out their own trash (though we are still paying for valet service through our rent) until an email sent on September 4th. As a result, our apartment has now (in order of appearance) been infested with houseflies, hundreds of maggots, more houseflies, and currently, fruit flies by the dozens. They are all swarming in the hallways on our neighbors rotted trash, who do not take their trash down, and as such, are ending up in our apartment. On each occasion, me and my roommates have submitted emails and requests for pest control, since the first housefly incident which was submitted on August 22. NOT ONCE, in the 2 months of this, has anybody shown up to conduct pest control. They like to say they'll do it, and never get to it (and suggest that we "just put in another maintenance request if it didn't look like it was done"), which is certainly beginning to look like a breach on our rights as renters. With that, I would have easily given Avalon 5 stars for our first two years. Whatever happened with management for this new term I don't know, but this is nottt cute. The fact that we had to watch our rent go from $724 to $884 (and a $172 total/$43 each overage for the month of September, despite no valet service and no working elevator), all to be ignored when we request pest control, and to receive far worse service than we have ever seen, is truly disgusting. So hope they're enjoying the almost $4,000 a month they're making on our unit while we conduct its maintenance ourselves. Trust me, and don't live here :))) read more

Overall this place is affordable and the CA's are amazing that work in the office. On the other hand, the new management team has been beyond disappointing. Very chaotic and are never reachable. The management here stays separate from the tenants and fail to respond or act upon anything. All help has been done by the community assistants. As shown in the photo this is the trash that was left behind from the previous tenants and what me and my roommates walked into on day one. The complex failed to clean the apartment and common areas upon move in and expected us to do it instead. Additionally, the community has seriously declined since moving in. The areas are often trashed from parties and not cleaned by the staff. The maintenance team is extremely quick and helpful though. If you have the extra money I would recommend the Flats next door as it is a much quieter, clean, and responsive community. If you have any issues do not expect to see results within a timely manner during your stay here. read more

Avalon Heights - Trash left behind from previous tenants. - Apartments Near Me - Tampa, Florida

After speaking with Rachel from customer service, nothing was resolved. Unfortunately, there is no resolution and nothing has changed in the community. There are still no signs or added information regarding towing and did not refund me for my vehicle being towed. read more

do not live here. we lost AC during the first month and they didn't do anything about it for 2 days. their emergency call line does not work and when they gave us a window unit, it only cooled the living room. we had a window unit for 2 weeks without proper circulation. the management is also terrible. we had to threaten to take legal action before management responded to our emails. read more

Genuinely the worst apartment I've ever lived in. The apartment layout is nice but that's about it, the management of the building is where everything goes down hill. There will ALWAYS be construction and they love to pressure wash the roof causing leaks and black mold all throughout the apartment. A monthly fee for someone to pick up ur trash daily is also a part of the rent but expect the trash to sit outside your front door for at least a week. Moreover, management will try and screw over tenants knowing they are college students. They add fees for things like "climate change" and will charge roommates living in the same apartment different electric bills without properly informing residents. Moreover, if ur a women thinking of living here maintenance will barge in. We've had issues where they walk in without knocking and unlocking room doors without warning. They also had issues of people jerking off in common areas and girls being recorded at the pool where management will be notified of these things and actively do nothing about it. If you're a parent looking for an apartment for your kid or a college student finding somewhere to rent PLEASE choose any other location. read more

Just moved in today. Roaches everywhere, flies everywhere, my room had a single coat of white paint over all the dirt. They also have paint spots on flooring and carpet. Shoddy workmanship. Couldn't even wipe the dust before they painted on it. Water hasn't gotten hot yet. The "GM" (maybe) came in and saw the roaches and said pest control will be in sometime next week. At least they responded fast and sent housekeeping. I'm really glad they had the room empty for 18 days so they had plenty of time to not clean anything. I will update my rating in the future depending on how everything is handled but it's not looking very good. Very disappointed all around. read more

This is the worst apt building to live in at USF. I want to preface that I set all of this aside originally, no one's perfect, I know it's difficult to run an apt complex but it has gotten out of hand. I want to start with the maintenance workers who come in unannounced. They knock yes, but they don't wait. they knock as they open the door to let themselves walk in. Being a girl living with 3 other girls. It's uncomfortable and somewhat scary, we've asked them to let us know when they will be coming so we can be aware. We're never told when they're coming. We either find out they were in our rooms by seeing that it's fixed or by them walking through the door. I have a requests I need to make but I don't because I'm scared they'll come into my apartment when I'm not expecting it. Secondly, I don't want to say anything negative about the staff because all the kind ladies and one gentleman have always been helpful. But the leasing manager, Seth (who is not the kind gentleman referred to above) is incompetent. I had been waiting on a lease form for over 2 months and it was sent at 6pm. SIX hours before the rate change, meanwhile I had been waiting on this form since November 16th. Then they didn't notify me that they sent the form for me to sign. Therefore 7 hours after sending the lease, they cancelled my lease because I failed to sign. After spending hours trying to get an answer for them I finally had to take it to American Campus (corporate) to get some answers. American Campus was a big help when it came to figuring it all out. But Avalon Heights then tried scamming me into making me pay for a rate even higher that the original rate increase. To summarize I resigned for $819. The rate went up to $869. Avalon then tried to tell me that the rate "actually" went up to $899. Third, The apartment was so disgusting when I moved in, it took hours to clean and I still can't get it fully cleaned because they painted dirt and hair onto the walls to cover up past damage done to the apartment. There's water damage in the ceiling, they came in and tore up our floor boards after the hurricane (that took place 4 months ago), and it is now January and the floor boards have yet to be replaced and the carpet is still ripped up. Half the electrical outlets don't work in the kitchen. And there was wet paint in our cabinets when we moved in. They close their office early all the time and it's really inconvenient when you've been working all day and you need to pick up your package and they decided to take an early day. This is literally the 5th time I've come and they closed early. Long story short, don't move in here. read more

Apartment kitchen was filthy on move in day. Stove grimy and worn, also not level. Dishwasher improperly installed. When you open the door both drawers shoot forward risking all dishes to get destroyed. Very old and loud washer and dryer. There is a definite bug problem too. Considering that they are collecting over $3000 for a fully occupied 4-bedroom apartment, it's just despicable they can't make these units a stellar living experience. You could pay the mortgage for a 3000 sqft house in a gated community for this amount. Can't they do better? Look elsewhere read more

Bedrooms are smaller than 42nd st aprtments. The furniture update is stupid. They removed kitchenettes with sinks and microwaves and storage space to replace them with desks that have NO storage at all. Basically just a table with no drawers. Living in the back "old" building is overpriced. Our courtyard has a basketball court- which is loud ALL DAY. The front, main, "new" building's courtyard is a nice pool and hottub with nice greenery. The front building also contains the only gym. It's a slap in the face to be put in the back building with garbage, old amenities and loud courtyard space. The elevators beep all day and all night for no reason. My oven only heats from the bottom despite the maintenance request I put in- all they did was flip the circuit breaker and check the stovetop which wasn't the issue reported. The staff are friendly, but overall, this is a place you LIVE, and the intrusive, random balcony checks are annoying. The washer and dryer are old and repainted. The rooms are small and weirdly shaped. Living in the back building is a miserable experience especially when you consider that you're paying the same amount as people in the front who are: closer to campus, have a pool and hot tub, have a gym, and access to the only vending machines on the property. read more

Horrible. Not only are the apartments expensive and disgusting and not clean upon move in, they are giving no special accommodations or dispensations for the Coronavirus. Shame on them. I also wish there was a zero star rating. They have earned it. read more

I have had a good experience, never had an issue in 3 years, staff and great, no roaches, large rooms are the reason for my 5 stars because I personally appreciate the extra space and private balcony! read more

I am back from my 1 star posting of Move-in-day August 19, 2018. Water Heater: Our son has gone to the business office on 8 eight occasions only to be told that the Mgr "isn't available" and no information about the water heater. The water heater is still leaking, bulging and ready to burst. Horrible maintenance ! Building signs(A,B,C..etc): That has still not been fixed, even though the experience of being sent into an occupied apartment was a common occurrence for many on our move-in-day. It was not new. I was told by Avalon Apartment employees that this has occurred in the past. That means the danger of walking into an occupied apartment still exists, even after what I suspect, are multiple complaints. Chinese proverb.."if a fish stinks, the smell starts at the head". read more

I really wish there was a no star option, but there's not so I will give them one. Living here may have been the worst decision I will have ever made in my life. To start... Cockroach infestation, disgusting smells EVERYWHERE, terrible maintenance and office staff, loud residents, high prices for awful quality, random charges, broken appliances, chipped floors, dangerous falling mirrors, mold. Unless you like all the conditions listed above and the equivalent of living in a dumpster that has been sitting in the sun for 200 years accumulating nasty organisms and unnatural smells, do not live here. read more

Absolutely terrible. Avoid living here at all costs. Our apartment was not cleaned prior to move in and we were billed extra to have to cleaning crew come in. We were charged ridiculous utility fees each month despite our extreme measures to save on electricity and water usage. We hand washed all of our dishes because the dishwasher was broken and never fixed. Maintenance takes forever to come and fix any issues and will charge even if the maintenance was caused on their end. Water started pouring from the ceiling in my bathroom and I called the emergency maintenance number and no one answered- I was up all night with towels and buckets trying not to get dirty water everywhere while I waited for maintenance. The apartment complex has a no pets rule, however the resident before me obviously had a cat and triggered my allergic reaction the very first night. read more

I have lived here for almost 2 years and i haven't had any problems. The staff in the front desk are really helpful and kind. Maintance tries to fix things as soon as possible. Its the best/cheapest you will find near USF. The new remodels make the apartments look a lot better. only down side is that the internet isn't the fastest. No pest problem except occasional wasp on the balcony. read more

I've seen many other reviews so I'm assuming this is a problem here! The visitor parking is so misleading. As others have stated there are NO clear signs stating residents only. No tow away signs either. It was very dark so this made it even more difficult with no signs. I had to go to a coworkers apartment. I was parked up front not inside the gate. I'm educated and know all about permits and parking because i live in a complex as well. Within 20 minutes of arriving my car was towed. I'm sure someone was watching me get out of my car. The sad part there were at least ten other cars and only a few had a permit. I was the chosen one for the hour I guess. To say I'm upset is an understatement! Towing predatory at it's finest. I don't want this to happen to anyone else so please read the reviews about parking. I actually was looking into a lease here but no way now. read more

this is the ABSOLUTE WORST apartment complex you could rent from. I literally broke my lease early because of all of the terrible issues with this management, maintenance team, and apartment, but even after all that they still found a way to make it even worse. I left the beginning of January so they had to refund my rent. Not only did the check take FOREVER to reach me, but come to find out the check BOUNCED and now I'm overdrawn in my checkings account. Don't rent here, make these people go out of business they are terrible terrible people. They do not care about the students they rent to at all. I thought I was smart getting out early trying to avoid disputing fees once the semester is over, but they will find a way to NEVER give you your money back or make you owe an obnoxious amount of money for a college student. If you care about your well-being and money DONT SIGN A LEASE HERE the whole entire office is incompetent including the manager. They need to go back to service worker jobs because they don't have the capacity to work in office spaces that deal with finances and people's livelihood. I've heard they did not give people refunds on their rent during the pandemic read more

To be honest, I would give this complex 0 stars if I could. There was never a time where I felt safe here. The environment was loud with a lot of sketchy people coming in and out all the time. It was dirty. The hallways and the elevators either reeked of weed or rotting trash. I was told that there would be trash pick up daily. Speaking of the elevators... Most of the time they did not even work. And when they did, their certification and inspection was expired for most of my time living there. We were lucky if we got it 4 days a week. Being that I lived on the top floor, we had a lot of issues with a leak in the ceiling. It took me the whole first year of my two years there for them to get someone to come out and fix it. This caused our apartment to smell like mildew for a while. It took a lot of air fresheners and products to mask that. The room itself is not terrible. It's not great either. The pressure in the shower is next to none. It took forever to get the soap out of my hair. Parking is a nightmare. Being that I worked closing shifts at my job, I would have to park on the other side of the complex when I got home. With not feeling safe, I was always worried about the walk up to my apartment. The kitchen was falling apart. When moving in (Aug 2018), we had placed some work orders because the cabinets were falling apart and the vents in the kitchen. The washer and dryer screamed every time they were used. No matter how well I cleaned the lint trap, my clothes would look atrocious. It got to the point where I'd rather go home to wash. The complex says that all utilities are included. This is true to a point. We were nickel and dimed. Every time maintenance would come in, our thermostat was lowered and all the lights were left on. This was frustrating to me because we were so careful about those things. They never completed those. To be honest, this apartment is not worth how expensive it is. You're better off looking elsewhere. read more

I would give them 1/4 of a star if it was possible. This business is only interested in exploiting the needs of college students. The apartments are not as nice as the model. My son's apartment had bedbugs which if that's not disgusting enough, Avalon charged the student's with the cost of an exterminator. They have a small clause in the contract that puts the tenants at fault for any infestations! Even after moving out we received multiple bogus fees for supposed items that were left behind or damaged. All lies. You are better living out of a box than renting from this dishonest, shameful business! read more

This place does not even deserve one star. All they care about is getting as much money out of you as possible for the least amount of service. I got scabies from sleeping on their bed the first week I moved in. They take forever to fix anything and it almost feels like it's their job to inconvenience you. If you're thinking about moving here, do not. There are places on 42 that are cheaper, allow you to have pets, have nicer apartments, and real staff who actually know how to deal with a human being. Being stuck here for an entire leasing term was one of the most awful decisions I've made in college. read more

The absolute WORSE place to live. Leasing staff is petty and do not care about the residents. The apartments are bug infested. Everything in the apartment is broken down. It's like they haven't renovated since 1898. Avoid this place if possible!! You will thank me later read more

incompetent office staff, maintenance crew takes minimum 2 weeks to even look at your requests, I am uncomfortable and feel unsafe living in this community and unit due to the roommates that were placed (in august of 2021) in the unit I've resided in since january of 2021; this includes verbal threats made to me by one of these roommates on multiple occasions, 2 roommates of which on multiple occasions have smoked up the entire apartment with marijuana and basically made it inhabitable, and have have invited over countless people to party in the living room until the early morning, one roommate of which had invited a friend of hers to stay with her in her room for over an entire month, OF WHICH this friend brought a cat with her and kept it in the apartment the entire month she resided here with my roommate. i have contacted front office staff multiple times after confronting my roommates over hundreds of times with no luck. i am also chronically ill and considered high-risk for covid and, while knowing this, a roommate of mine who tested positive for covid during christmas and is STILL covid positive has come back into my unit putting me at risk. this community is quite probably one of the overall worst places you could stay if you are a student i do not recommend it whatsoever. read more

Don't live here, just don't. The location is good, the people in the front office are nice and helpful but that's it. Internet goes out frequently and isn't good when it's working, management is impossible to reach unless you email them multiple times, the apartments themselves are not that nice or clean when you move in and when you put In a maintenance request, they only complete it half the time. read more