I go to Sandye for my annual tax preparation. She keeps my file of past years taxes and is able to…read moreshare a three year comparison after each return. I have a commission salary and each year's take home is different from the last , so this comparison is quite helpful for me. Also, because of my job(s), I have multiple deductibles which can get confusing for me. Sandye walks me through step by step, explaining along the way if I have questions, which are usually the same as the previous year. But it is much more familiar now and we've become very efficient. A wonderful benefit to working with Money Matters is that they don't just do taxes, they are working year round and available for questions or services any time. Just don't forget to schedule your tax preparation. Walk-in's are not accepted.

Who does not want the filing of their taxes to be quick and painless? When tax season comes around…read moreevery year I want it to go smooth and easy. I don't want to have to stress or worry about anything. I mean, I'm not an accountant or CPA. This year I gathered up all my tax paperwork (I took my previous year tax filing for reference, I suggest that for you too). I drove to Pickerington for my first appointment at ABS (Analytical Business Solutions) with Brian Landenberger, CPA. The first person I encountered was Michelle. I believe she doubles not only as the receptionist, but also it seems everyone's right hand man. I filled out some preliminary paperwork while she let Brian know I had arrived. He greeted me with a handshake and a smile, punctually at our appointment time. I was lead back to a conference room where we basically discussed, like old friends, my previous year tax info and the life changes that had taken place in 2019. Brian made everything seem easy. He made me feel comfortable that he was going to do what was in my best interest. I completely trust him. When all decisions were made I headed home. The next day I received an e-mail from Michelle. She was quick to communicate and get me signed up on their client portal. Everything else for my 2019 tax filing is able to be done through that client portal. ABS, Michelle, and Brian made everything so easy. They gave me complete confidence in their work and they now have a new customer for life. If you don't mind driving out to Pickerington, or if you happen to live there, and you need someone to help you navigate the filing of your taxes, call ABS and make an appointment with Brian. Tell he and Michelle that I say hi.

One of my worst tax experiences. Did taxes here two years. Explained our family info. Tax person…read moredid not address. After one of the years, we called back and tax person said he actually had handed return off to another individual but then remembered he had forgotten some things but would try and fix. Also said some tax perks not worth pursuing. Interesting. We owed both years, I reminded him asked about tax regs that I thought we would be eligible for. No real response accept, not worth it.Took our taxes to another firm, presented same info, didnt mention previous firm. Two years with new firm, two refunds. He said,, you are and were eligible for all you mentioned. Contacted previous firm's owners, received vague uninterested response.

We have been going to Beth for over 16 years! She is amazing!! Finds any way possible to save/get…read moreyou money! She is very knowledgeable and VERY reasonably priced. Always goes above and beyond!! I have referred many family and friends to her and they all thank me!!

Please if anyone reads this do not use Howell tax Accounting. We have been using her for the past…read morenine years when we first started it was great. The past two years she messed our taxes up causing us to pay 300.00 which was her mistake. We forgave her and went back when we arrived at our appointment she doubled booked the appointment so she asked us if we could reschedule (not for sure why the other couple was more important but we rescheduled). This year I called and the lady that answered the phone (Joyce) said oh we sent you out a letter stating that your appointment is at 11:00. We never sat up an appointment they just generated one for us. When I asked her if we could rescheduled she said yes I will have to check on that and call you back. I didn't receive a call so I called and asked if she had a time she said we don't have anything in that time frame I told her ok we can do anytime after 3:00 she said ok I will have to call you back. I asked her why they generated a time without checking with the client she said they do that so it guarantees that everyone gets a time. That would be great but if it doesn't work for the clients and they always say they are going to call you back and don't how is that good customer service. If they can generate a letter with a time why can't they go into their system to reschedule. I would think with all of the technology that it would not be a problem. I said this is disappointing I don't understand it seem like you don't care and they don't all her response was I am sorry this is a busy time of the year. This year happens the same time every year I guess if we were a big company I'm sure it would matter more. We have gave this company several years of our business and money and their customer service has went down hill year after year. I would not recommend them at all. It really is a shame that people do not care about anyone anymore it all comes down to the mighty dollar and I guess my 250.00 a year isn't worth it to them to find a time

Karen has done our taxes for over 15 years and is amazing. Always done right and professionally…read morethe first time

Recommended by a realtor because their business uses CPA Solutions. Sent multiple emails with no…read morereply. Finally called and spoke to the owner of the business. Owner described himself as the "retired guy" who does not take on new clients. We explained that we were happy to speak to someone else, but had been unable to get a reply. Owner advised that the main office likely wasn't taking new clients either. I imagine that email reply saying the same would have taken less than one minute. Hopefully the clients they have accepted receive better customer service.

Very friendly staff explained everything to me about my taxes and what info they needed from me…read more Was using turbo tax, but with them, I was able to save more from Federal and State. Plus, they electronically filed them for me. I will be using them for now on.

Very helpful! We have had some fairly complicated tax returns for the past few years because of…read moreMilitary service. Between over seas tax deductions and multiple state taxes with non-resident deductions they were able to help us out and get us the max returns year after year! If you have tax questions, this is the place to go.

Scheduled an appointment to have my taxes done this year. The service was outstanding! Very…read morefriendly & professional. My tax preparer was very informative & concerned about getting my taxes done CORRECTLY, not just quickly. As a new customer, I'm very happy that I've found an affordable, trustworthy tax preparation company & wanted to others about it too.

Noticed this by chance while I was nearby, and stopped in for a quick question. They were able to…read morehelp some, and I will call next week for more or to make an appointment. Very friendly, knowledgeable but not pretending to have a definitive answer without more detail. And a professional-looking office and demeanor. I'll keep them in mind for next tax season, and any other questions I have.