NO alquilen un coche con esta empresa. Si no tienen otra…read moreopción, lean absolutamente cada punto del contrato, tomen fotos de todo y graben cualquier comunicación verbal en la oficina o en el kiosco. Esta empresa no actúa con honestidad. En todas las ocasiones que he tenido que usar sus servicios, he recibido cargos excesivos e injustificados, lo cual refleja un comportamiento poco ético y profundamente deshonesto. NO RECOMIENDO ESTA EMPRESA BAJO NINGÚN CONCEPTO NI EN NINGÚN PAÍS.

Don't. Just don't. The rental agent, Sofia, lied to us about the supplemental insurance we…read morepurchased, saying it covered more than it actually does, the pick up was chaotic and rushed, and caused us to miss seeing slight damage before we left the garage (I suspect Sofia may have actually caused it). The company came after us relentlessly for €123, and would not review or share garage camera footage. I have been a loyal SIXT customer across Europe for 15 years - no more.

I was on holiday in Barcelona and the night before, we thought about doing a road trip the next…read moreday. So I booked and prepaid a car through Booking.com with ENTERPRISE for the next morning. When I got there, they told me I needed a physical credit card -- even though I had mine in digital form in my phone's wallet, like pretty much everyone does these days. They refused to give me the car in the end (their right, fine). The woman at the counter told me I'd see the refund in my account in 1-2 days (obviously she just wanted to get rid of me). Guess what -- the refund never came. No car, no money. "You should have read the booking terms," they said. So that's it. I'm out the cash and got nothing for it. Posting this so it doesn't happen to you in the middle of your own carefree holiday and you get robbed the same way. BE CAREFULL!

I am writing to express my deep disappointment and frustration regarding a recent experience with…read moreEnterprise's service. My family and I had a reservation through Priceline for a car rental that was booked nearly 2 months ago. Due to an unforeseen delay of over 2.5 hours on our flight from Rome to Barcelona, we arrived at Barcelona El Prat airport a couple of hours past our reservation time of 4pm on 7/22/24. Upon our arrival, we were met with extremely rude behavior from the representative at Enterprise's airport location. She informed us that our reservation had been automatically canceled because we were more than an hour late and claimed that she did not have our flight information. She brusquely told us to get out of the line so she could attend to the next customer. Despite showing proof of our delayed flight, no efforts were made to assist us in remaking a new reservation or finding any solution. With no assistance from Enterprise, we had no choice but to start looking for a last-minute solution that fit our budget. We needed to drive 1.5 hours from the airport to our reserved hotel in Girona, a fact we explained to both the representative and the manager, Juan. We spent nearly 4 hours frantically going from one rental car agency to another, facing exaggerated bids compared to our original reservation. Eventually, at around 11:30pm, we gave up and paid for a car that cost more than double our original price, which was also smaller than the one we had booked. Traveling with two young children who had not eaten almost the entire day due to the delay, we found this experience particularly distressing. When we asked to speak to a manager, we were directed to the bottom level office to speak with Juan. He was equally rude and unhelpful, even threatening to call the police if we did not leave the premises. Adding insult to injury, we witnessed another family being told that no automatic cars were available, only for them to miraculously receive an automatic car after they strongly refused a manual one. It's highly likely this car was intended for us. I later discovered that Enterprise's own policy states, "Reservations are valid for 24 hours from the scheduled time of pick-up for delayed flights and charges will not begin until the time of pick-up." This blatant discrepancy in information and the complete lack of empathy and assistance from your staff have left me deeply upset. We ended up renting from Europcar, where an angel named Jose Pedro Bravo assisted us. Unlike Enterprise, Europcar informed us that their policy ensures they wait for their reservations to arrive and stay open to accommodate delayed flights, ensuring their customers receive their reserved vehicles. This stark contrast in customer service only highlights how poorly we were treated by Enterprise.

Stay far away from this place if you're traveling from abroad. These people are crooks. Our flight…read moregot in at midnight and the attendant at the counter was clearly over worked and tired. He ended up charging us or an extra day, an extra driver, insurance and other stuff we declined and never asked for. We had paid using our credit card miles and clearly stated on the website it says, includes taxes and fees. So why is it then when we arrive home 1 month later we get an extra bill for $500 + dollars for taxes fees an extra driver an extra day? Crooks. plain and simple. They know that we're from abroad and can't walk back there so they fleece you from a far. Clearly someone didn't check the car until a day later, that's why they charged us an extra day. But how could we use it an extra day, if we were on the plane the day before? Nonesense. Corporate didn't help one bit. They said there was damage to the car, but it took an extra month to find out what damage they were talking about, and with no pictures. We have pictures. The car was immaculate when we dropped it off. Still fighting this. I'm utterly disgusted and hope you find a better place to rent a car. I will not be using Hertz in any country ever again.

we rented a car from hertz in barcelona to end in rome italy. we paid for a 2 week rental, and…read morewould be charged an additional $1320 to return the car to spain. the car was italian. it was not returned. hertz still wants the $1320 for a service not done. in what universe does one charge for a service not performed.? we refuse, and our usaa credit company wants us to reimburse them. not happening. we feel we did hertz a big favor. perhaps they owe us $1320!!!!!

Very good rates and exceptionally good service. I got the car quickly and the person who gave the…read morekeys even sweeper the back of the truck as there was some trash in it. Was also not charged for the 50 km we drove over the included kilometers. Highly remommendable

From the owner: Telefurgo Barcelona, alquiler de furgonetas baratas en Barcelona. Empresa española especializada en…read moreel alquiler de furgonetas y camiones. Disponemos de una amplia gama de vehículos de diferentes dimensiones para su alquiler. Puedes alquilar nuestras furgonetas por tamaño (pequeñas, medianas, grandes y extragrandes), por tipo de uso (pasajeros, mudanza, industrial, viajes o mixtas) o por tipo de equipamiento (para grandes pesos). Contamos con un servicio de alquiler de furgonetas rápido y cómodo, una red de oficinas presente en toda España y un gran equipo de profesionales para proporcionarte siempre el servicio más adecuado. Alquila tu furgoneta o camión online hoy mismo o contacta con nosotros, estamos encantados de ayudarte.

Incase you're looking for directions in the reviews, Tip: Head straight to the Saba underground…read moreparking near El Nacional and follow the signs inside--don't waste time searching on the street. Go early, as the line can get long. Honestly, one of the most frustrating car return experiences I've ever had. The directions lead you right next to El Nacional, but there's no clear sign of Avis anywhere. After some confusion, you realize it's actually in the underground parking, but there's no obvious entrance. We only managed to get in because someone happened to open the door, and once inside, we found a long line of equally confused people waiting in the heat. The whole process was disorganized and exhausting. Ratings: Location & Accessibility: 1/5 Service & Process: 2/5 Value for Money: 2/5 Overall: 1.5/5 - Poorly marked, chaotic, and easily one of the worst rental return experiences I've had.

Convenient location in the city center, but really slow service when there is a line. When we went…read moreto pick up the car there were 3 people in front of us and we waited for over 30 minutes. Price is much better than the airport / train station because you save a lot on fees / taxes. Car was in great condition and drop off was a breeze (no line). One note on renting a car in Barcelona: If you are planning on taking a drive through Spain, make sure you factor in the cost of tolls. We drove down to Alicante and paid close to 40 Euros in tolls each way! When we added this to the cost of gas and parking, we would have been MUCH better off taking the train.

Stay far away from this place if you're traveling from abroad. These people are crooks. Our flight…read moregot in at midnight and the attendant at the counter was clearly over worked and tired. He ended up charging us or an extra day, an extra driver, insurance and other stuff we declined and never asked for. We had paid using our credit card miles and clearly stated on the website it says, includes taxes and fees. So why is it then when we arrive home 1 month later we get an extra bill for $500 + dollars for taxes fees an extra driver an extra day? Crooks. plain and simple. They know that we're from abroad and can't walk back there so they fleece you from a far. Clearly someone didn't check the car until a day later, that's why they charged us an extra day. But how could we use it an extra day, if we were on the plane the day before? Nonesense. Corporate didn't help one bit. They said there was damage to the car, but it took an extra month to find out what damage they were talking about, and with no pictures. We have pictures. The car was immaculate when we dropped it off. Still fighting this. I'm utterly disgusted and hope you find a better place to rent a car. I will not be using Hertz in any country ever again.

Hertz rental cars in convenient location if you are northeast of the center. Easy access to the…read morefreeway if you are driving north to Figueres, Girona, or France. Pleasant reception with no hassles, and convenient hours because it is in a shopping center. You can reserve ahead with several discounts including AARP. You avoid the train station/airport surcharge. You can also prepurchase cheaper CD insurance from AAA in the U.S. or if you use a premium credit card you may have sufficient coverage. Personal liability coverage is available at the time of rental.

The car rental process was done well; however, from then on, it wasn't good. There was absolutely…read moreno explanation of how the car operated. We sat in the garage for quite a while figuring out all the buttons , levers, etc. However, my biggest complaint is that there are all sorts of "fees" tacked on . Leaving a credit card on file is apparently not an option, so they were able to cheat me with several fees. I'd recommend going with a different rental company.

In October 2021 I requested a VW rental, and when I arrived in Girona I had the surprising…read morerecomondation made to me, That I should return the car as empty of gas possiable since I prepaid. Then, I learned that I was being provided an Audi A5 instead of the VW I requested. I was off my game and acepted the Audi, and didn't second guesss the suggestion regarding the fuel. I returned the car three days later, asked the return attendent to look it over with me, he did a curserary review and gestured we were good. A week later I'm told there were paint scratches , nothing else, a month later I received notice I owed 500 Euros. The underside of the under bumber structure was scratched. Not surprising as that is about 6 inches of the ground, and you must place your head almost on the ground to see this. This is along the lines of normal tire wear. Did I do that? I certainly didn't look under the car before I accepted it. But, I have been renting cars for the last 40 years all throughtout the EU, Central America and North America and these guys are the shiftiest. Lets leave it at that and I will share that today I recieved a very short and polite email saying that they have forgiven all danage claims. I have been contesting thier claims through emails and by my simply standing up to them they have backed down. Damage that is obvious to have occured during a specific rental must be accounted fro, but there guys are in my opinion pretty slippery. Be aware and stand your ground.

Horrible company who makes up charges after car is returned. Be carful and check your credit card…read moreas I and a few others who rented recently have found made up charges on our accounts. They are slow to respond to query and had to get Amex involved in order to get a refund. Awful people.

From the owner: Take the opportunity to drive a luxury supercar around the spectacular city of Barcelona. Choose…read morefrom various routes including Barcelonta and the beach, La Sagrada Familia, and Montjuic. There is no greater experience than seeing Barcelona behind the steering wheel of a Ferrari with just yourself and your guide.

Sorry to say, but these are the most un-reliable people I've met in this business…read more Truly at the border of being criminal! Let me explain: The rented car broke down --in France-- due to their wrong clutch repair. Many, many promises over the phone to help me with everything,. But at the end, I had to do it all myself. It cost me three days! Then, when the paying of the repair had to be done at the French garage, they told me 'the boss was not in the office' and therefore they couldn't do an international bank transfer. I was requested to pay on behalf of them, and they would return the money immediately after return in Spain, so was solemly promised.. When returning the car --again, after losing three days and a few thousand (!) euro-- they didn't pay, but gave me a guarantee letter, promising to pay within ten days on my bank account. After four weeks, letters from lawyers and other communications, I've still not seen a penny. Today I receive my credit card account and see that Vila-rent has not only deducted the rent --how dare you after such an experience-- but also an additional 400 euro which was the guarantee! In summary, most unreliable, not worth to be in the business. A shameful company.