As an industry professional, I've done business with this company multiple times. The last two…read moretimes the part I purchased were defective and I've had to return them. Things happen, I understand that these are used and untested parts. The way this company handled the entire transaction upon my discovery of engine fault, is completely unacceptable. This last purchase was an engine I purchased in February and paid for 1 year coverage with labor. Labor rate they use is national average from 1990 I'm assuming. Since February I've been telling them this engine I purchased was defective. They would send a mechanic to come inspect it, back and forth delaying my progress by 3 weeks at time while they try to schedule their mechanic to come and inspect it. The person they did send knew nearly nothing beyond mechanical issues that he barely even tested for. Fast forward to September when they finally agree to come take their engine back, refund my money and pay labor. Delays pick up by a week again with some lame story about the driver and check not being with the driver etc. says he will call back but literally never does. I had to continuously chase the dude down. I recall the motor being stripped at arrival and instructed my staff to remove everything in preparation. Their guy arrives, takes engine, no check in hand as promised. After a call, I'm told they have to inspect and check before delivering my money. My customer is delayed their vehicle and my time again wasted. Then, no phone call, no single ounce of communication a refund check arrives with $350 deducted for missing parts. I call again and say all parts are at my shop and I can happily bring them over for the $350 back to me. I can't remember what an engine looked like 7 months prior! Guy goes he's gonna talk to the boss and will let me know in 1 day since he's already left. 5 days goes by and again nothing. I finally call them and he gives me a BS story of once a check is written and money deducted for parts removed, there's nothing they can do. These guys are crooks. I am never doing business with this company again. Two stars for their consistent answering of the phone and somewhat friendly demeanor when speaking.

Outstanding Service, Expertise, and Integrity at Bells Trucks & Vans…read more Bells Trucks & Vans sets the gold standard for excellence in the commercial truck and van industry. From the moment you arrive, it's clear this is a well-run operation built on knowledge, integrity, and exceptional customer service. Mike, the owner, is extraordinarily knowledgeable and fair--someone who leads with honesty and professionalism. He takes the time to educate, not sell, ensuring every customer fully understands their options and feels confident in their decision. His depth of experience with commercial trucks, cargo vans, and fleet vehicles is immediately evident, and his transparency is truly refreshing. The yard staff and sales team are equally impressive. Every interaction reflects a team that is well-trained, attentive, and genuinely invested in helping customers find exactly what they need. They go above and beyond at every step--answering questions thoroughly, offering guidance, and making the entire process smooth and efficient. Customer service at Bells Trucks & Vans is simply impeccable. This is a business where leadership, staff, and service align seamlessly. If you're looking for high-quality trucks or vans, honest pricing, and a team that consistently goes the extra mile, Bells Trucks & Vans is unmatched. I recommend them without hesitation.