Dr. Schirmer performed PU surgery on our 9 month old kitten Winston in May. It was performed as an…read moreemergency and we were seen right away and surgery performed same day. Everyone was so kind and concerned about Winston. Erin was wonderful and the follow up appointments were awesome. If you're looking for a clinic that truly cares about animals, this is the place to go.

The place has improved a lot since changing hands. We have been using them for many years before…read morequickly changing hands without explanation or introduction. That said, the new group has proven themselves. The staff and waiting area are upbeat (they definitely like pink! Girl power!) I wish the chairs were more comfortable, but the waits are always short. Where we had one vet before, we now have 3. The hours have been expanded and communication is great. In addition, they seem to love the fur babies! The complete pet has made many changes, all for the better. I have found nothing not to like and am very pleased with their services!

Dr. Blystone and the staff could not have been any more compassionate and patient with us as we…read moresaid goodbye to our best friend on Sunday. The care we all received was top notch. They made our experience the best that it could possibly be with the situation we were in. Our dog left this world with the most beautiful care and with dignity. Many thanks to Dr. Blystone and the Peoria facility.

Really freaked out by current trajectory of care. Misdiagnosis led to unnecessary surgery…read more Treatment for pancreatitis after that. Went in tonight to visit and was brought my dog in severe pain and quickly respiratory distress. Had to ask 6 people before anyone came and addressed. Not much accountability. Lots of excuses. Astronomical fees. Claims to be on par with top 6 in nation. After having to really get adamant just to get basic attention to health crisis seems insane. I truly hope assurances that he wasn't just suffering and ignored until I showed up true. Quick to suggest just transferring somewhere else when he's now unstable due in no small part to unnecessary surgery. Very Arizona way of making something worse taking your money and dumping the problem. Really hope they turn things around. I am terrified at this point.

The staff were very kind and welcoming. I arrived around 10pm and it didn't take very long to be…read moreseen. They were honest and gave me options. It was a long process given how busy it was but staff made sure to keep me updated on each step. Discharge can be lengthy but the staff make it much more tolerable. Clean facility as well. I was able to come back and get a consult which I was not charged for.

I brought my dog here during an emergency, and the way I was treated was absolutely unacceptable…read more After checking his vitals, a staff member told me they were fine but that he seemed off. She said he would get better care elsewhere and recommended another emergency vet. I called that vet, confirmed they could take him, and then waited roughly 30 minutes for my dog to be returned to me. When I politely asked how much longer it would be, the woman on the right side of the counter--the fat stud with black hair--snapped that there were three people ahead of me and acted like I was bothering her. I explained that I was trying to get my dog to the other ER they had recommended, and she chuckled and scoffed at me. I saw her treat another woman the same way when she asked about the wait for her smaller dog. She raised her voice and snapped, "There are three people!" Apparently, being rude to worried pet owners was how she handled a simple question. Then the staff member who had told me about my dog's vitals raised her voice, insisted she had never said they couldn't help him, and said the doctor still needed to see him. So why had she recommended that I call another ER? I was trying to follow the advice I'd been given and get my dog care as quickly as possible. Instead of explaining the plan, they became defensive and confrontational. I had to walk away so I wouldn't argue with the staff. I was already in distress and just wanted to help my dog. I came in frightened for my dog's safety, not looking for an argument. I should not have had to deal with conflicting information and disrespect just to get my dog back and take him elsewhere. The only person who showed either of us any kindness was the sweet black woman who finally brought him out. She was sweet to both of us and even said goodbye to him. She deserves recognition. The rest of this experience was completely unacceptable.I would give zero stars if I could!

My cat Lucy was losing a lot of weight and throwing up all the time…read moreEven though it was 6:30 at night we were able to get seen Everyone was so nice and friendly to my little girl Got after a antibiotic shot And advised me to get her different food Bottom line she is much better than before Highly recommend

I'm extremely disappointed with my recent experience at Bell Parkway Veterinary Hospital…read more My appointment was scheduled for 5:30 PM, and by 7:00 PM, I ultimately left without ever being seen. For approximately 35 minutes, there was no update other than being told that the doctor was finishing up with a critical patient. I absolutely understand that emergencies happen, and if my pet were in a critical situation, I would want the veterinary team to provide that pet with the best care possible. However, respecting clients' time and communicating with them is important as well. My appointment was for a simple consultation, not an urgent or time-sensitive matter, and could have easily been rescheduled if the hospital was unable to accommodate me that evening. I would have completely understood and appreciated being given that option rather than sitting there for over an hour with very little communication. What makes this especially disappointing is that I have recommended this office to numerous people over the years, with several of those referrals resulting in appointments. Up until this experience, my family had been loyal to Bell Parkway Veterinary Hospital and relied on them for all of our veterinary needs. Unfortunately, this experience has changed my perspective, and I will now be looking for another highly recommended veterinarian in the area. I hope the hospital can take this feedback seriously, because good communication and respect for clients' time go a long way in maintaining the trust and loyalty of long-term clients.

Our experience at Thrive was exceptional. My dog had to have ear canal surgery and I am so thankful…read morefor Dr. Radlinkski and her team for how they cared for her. Stacey on her team was amazing and so helpful through the entire process, they were able to make us feel at ease during a very unknown/scary time for us. Communication was fabulous and they really went above and beyond to make us feel cared for and not just another patient. I would highly recommend them to anyone I know. Thank you!!!

Absolutely horrible customer service and communication…read more I brought my dog in and was told the wait would be approximately 1-2 hours. I understand completely that this is an emergency facility and that critically ill animals have to be seen first. That is NOT what I am upset about. I sat there for 2 1/2 hours without anyone coming in to give me an update. Finally, I left the room myself and asked how much longer it was going to be. Only then did someone come back and tell me that several critical cases had come in and it would now be ANOTHER FIVE HOURS. So basically, had I not gotten up and asked, I could have continued sitting there for who knows how long with absolutely no communication. I had already rearranged my entire day based on the original 1-2 hour estimate, and I am traveling tomorrow. If someone had simply come in when the situation changed and said, "We've had several emergencies come in and unfortunately your wait is now going to be several more hours," I could have made other arrangements much earlier. Instead, no one bothered to tell me. To make matters worse, they suggested another veterinary clinic where I could take my dog. I called that clinic, only to find out they didn't even have a veterinarian there yet. So after wasting 2 1/2 hours at Thrive, I then had to find a THIRD facility myself where my dog could actually be seen. I completely understand prioritizing critically ill animals. What I do not understand is leaving a client sitting in a room for hours without communicating that the wait has changed dramatically, and then directing them somewhere that isn't even in a position to see their pet. A five-minute conversation could have prevented this entire situation. Emergencies are unavoidable. Terrible communication and customer service are not. I will not return.

I was impressed overall with this facility. They took my dog right in on a gurney and took her to a…read moretreatment area. I was asked to authorize or decline CPR and an intensive care evaluation. We authorized the evaluation but not CPR. A little while later the vet came to let us know what the evaluation showed and she was so thorough and kind, explained the possible causes of seizures and potential treatment plans. They kept our pup overnight to monitor for more seizures, give her IV fluids, etc. We brought her home today. I have a medical background and I found the care was excellent, appropriate and the communication was great. I received 3 calls from the various vets on duty and each time they were informative and kind. My regular vet had already been notified within about 12 hours of admission and they called to check on us. The only hesitation of have is the cost of services. It seems very expensive. Medication that they provided when we took the pup home cost $62.38 for 30 pills. The price for 120 tabs from Chewy is $25.08. I understand the cost of intensive/ER services is exorbitant in general but $2000 for a 24 hour visit is something that many people can not afford.

Tonight we had to say goodbye to our dog Quinn while visiting out of state -- far from home, which…read moremade an already devastating situation even harder. Making the decision to let her go was the most difficult thing we've ever had to do. Dr. Emma Houlton and her entire staff were absolutely incredible. She was so knowledgeable, explaining everything to us with such kindness, sweetness, and compassion throughout the entire process. She made an unbearable day so much more bearable. I wouldn't have wanted any other vet there caring for her -- I knew she was safe and in the best hands despite the heartbreak of the situation. Dr. Houlton is the stellar, most perfect example of everything you want in a vet. She's an amazing person and an incredible doctor. If you need a vet, bring your pet to her. She is truly wonderful.

What an A+ urgent vet care experience…read more I found the spot through reading reviews here on Yelp. Unfortunately, my late, sweet angel of a Bichon Frise has recently passed, however it was extremely helpful to have brought her here to this facility to understand more in depth the severity of her medical issue. Not only is the staff here so friendly and empathetic, they are also punctual, efficient and very honest. My dog sitter ended up taking my dog here one night while we were out of town to deal with her chronic vomiting. The vet caring for her that evening spoke with me directly over the phone to go over treatment options. I thoroughly appreciated her honesty. I ended up having to take my dog back here one night a few weeks later due to the vomiting starting up again and her primary vet also suggested what she's going through needs to be handled at an actual animal hospital. This second visit was just as efficient and also they were kind enough to waive certain fees due to us returning back to them in such a short amount of time. I also like the fact that we're able to use payment plan options via Affirm. That was extremely helpful for me during this previous emotionally tumultuous season. Overall, great urgent animal care location. I highly recommend them.

What an amazing group of professionals. A very hard day for us but they could not have taken any…read morebetter care of our beloved dog nor us. Thank you for your expert care and compassion.

We found ourselves needing emergency veterinary care at about 2:00 am in the morning while staying…read moreat our cabin in Strawberry when one of our dogs injured her leg and we suspected she had torn her CCL. As worried pet parents, it's incredibly stressful when something happens in the middle of the night, especially when you're away from home. The team at Yavapai Emergency Animal Hospital was wonderful. They were caring, compassionate, and took the time to evaluate our girl and make sure she was comfortable. Since we were only in the area temporarily, they provided pain medication to help keep her comfortable until we could get her back down to the Valley for follow-up care with our regular veterinarian. What really stood out to me was their follow-up and communication. They called the next day to check on her, and they promptly forwarded all of her records to both our regular veterinarian and the surgeon who will be performing her CCL surgery. Having that coordination already handled took a lot of stress off our shoulders during an already difficult time. I hope we never need emergency veterinary care again, but if we do while we're in the Prescott Valley area, I wouldn't hesitate to bring my pets here. Thank you for taking such good care of our pup during a stressful situation.

Princess got excellent care from the doctors and staff. She had an anaphylactic reaction to a…read morepossible bee sting. I have zero issues with the care she got however, I was told she needed to be followed up by her primary care veterinarian. Princess was there Saturday through Sunday. I asked for records before I left. They assured me the records would be sent immediately. Today is Monday. My veterinarian has not received the records. Apparently Dr. Jackson did not complete charting which honestly, should have been done before she clocked out of her shift. I really like Dr. Jackson but it makes it extremely difficult for my veterinarian to do an accurate assessment without a complete record. I try to take excellent care of my pets and now I suppose my primary veterinarian will get a partial record because Dr. Jackson isn't due back until ?? This is truly unacceptable.

Amazing people that truly care about animals. Have been helping my girl for a few days now and i…read morewouldn't trust another vet to do what they're doing!!

The male vet king and and the female vet tech Shelby will kill given the opportunity and blatantly…read morefalsifying their report to hide behind. They are careless and endanger pets or worse kill them like they did Sirena 3-3-26. Also Stephany the manager helps to cover it up and will belittle you. Read the reviews I'm not the only one who has had this experience. A man had to bury his best friend in one. A woman almost lost her kitty in another, took them to court and a judge ruled the vet was not fit for practice suspended license for a year. Read the reviews. Almost a quarter of them are the same thing. Sirena's life was taken because they failed to run appropriate tests including xray to determine and diagnose. They lead to her getting worse not better and then administered incorrect dosage for sedation and pain management leading to death. They failed to properly supervise her under anesthesia. They failed to inform me of any risks, alternatives, or the prognosis of the treatment. They lied on the report several times falsifying what happened so they could be unaccountable. This place did not care about the consequences of taking a life nor what it does to a family after the fact. Sirena was a victim and this will happen again unless you don't give them the chance. My Sirena was with me everyday for 4 years and trusted me to take care of her and I let her down going to this place. She deserved better! It breaks my heart reliving being at Gilbert Queen Creek emergency veterinarian and specialist center. I know Sirena would be alive today if I had gone elsewhere. Crystal the hospital director called 5/1/26 offering 300$ "on the books" saying they could have done better. I will never go back to Gilbert queen creek emergency veterinarian. I was shocked she would even insinuate that I would. The grief of losing Sirena and having conversations with these people mentally and physically takes a toll on me. If Sirena was given critical care, the right care from the right specialist, she would be alive today.

I wasn't expecting to write a review today... much less about an emergency vet clinic... but here…read morewe are. A week ago my little Yorkie got attacked by a cat. Took him to another emergency clinic close by and everything seemed fine. A few days later, he was acting off and took him back to that clinic and he was out on some pain meds for some spinal tenderness. Neither the emergency clinic or I noticed (even after examining him pretty thoroughly) that he had a puncture wound on the side of his jaw. Long story short, went back to that clinic today because I found him soaked in a weird bloody liquid oozing from his face and it was going to be a 4 hour wait. Figured I'd call VEG and see what their wait was and they told me to come right in and they would take care of him. Before I even got to the door, there was a VEG employee standing there to take us immediately back. I didn't even have time to look at the lobby... just straight back and immediately being looked at. Not going to lie, I didn't research VEG much since I was in immediate action mode... walking into the open concept emergency room was a little shocking. However, the care that the staff and doctors took was... beyond what I could have imagined. For what would be an agonizing amount of time where any other clinic would have taken him to the back, I was able to stay with him the entire time... even when they were working on him and cleaning up the wound I was holding him. While I don't want to say I loved the experience... I will say I loved the care and attention that every VEG employee showed. It was honestly worth every penny to bring him to VEG to be treated today. I felt like they really had his best interest at heart. I would highly recommend VEG to anyone who is in need of emergency care. The open concept can take a moment to get used to, but I think you'll find it to be far more comforting than if you were just left waiting somewhere while your pet was taken away from you. Thank you VEG. -Jonathan and Tannin

The receptionist was a nice nasty twit. Who got agitated when I asked for resources for my hurt…read moreservice animal. Seeing we just got out of a serious car accident and I told her my financial struggles . She then tells me I can take out a line of credit to pay for my service animal to be seen even tho he has a broken. Leg and I have a broken. Almost everything. Ribs broken etc. No car no source of income temporarily. She then proceeds to say "well you won't be seen without payment" like they just don't give a fuck . First off I didn't ask to take out a line of credit .(My credit is shit personally) I asked for RESOURCES THAT WOULD HELP fix my service animal leg I would never recommend this place of any emergency unless you're rich. Maybe then they will treat you like a human and treat your dog with respect. Even with pet Insurance you STILL have to pay UPFRONT and you'll just get reimbursed. Pet insurance is a scamm and these people don't gaf unless you're flashing money in their face. Fkkk your emergency. Literally ask the nice nasty receptionist If I can give them negative stars I would. Worst experience of my life goes to VEG