This is the gold standard for pawn shops. All pawn shops should strive to be like Heartland. They…read morehave terrific customer service and a nice selection of products. The store is clean too. If you're looking for a great value, stop by and take a look.

They let me pawn some headphones when no one else would! They even took the time to give me prices…read morewithout seeing the physical items! Cool store with friendly staff and a lot of good priced computers and monitors. Keeping my fingers crossed that I'll never need to pawn again but if I do, I'll definitely come back here!

Wonderful place to shop they're friendly,kind and very helpful love shopping here price's are…read moreexcellent can't go wrong shopping here

I called this location because they advertise it on Facebook did not get a respond so I decided to…read morego down there waited 45 minutes. Talk to the manager who is I guess the owner before they even open customer service is horrible. I do not recommend anyone shopping at this pawnshop let alone wasting your time and money come in here, it is better to go to Cash America. At least they will let you know what front of sitting and waiting on every BS excuse, considering the fact that they probably gave a little of nothing to the person who pawn it!!!

These people care. Willing to make a deal and have cool stuff. Paul was extremely helpful.read more

Needed to pawn some guitars and they took care of me. Clean store and everyone was friendly…read more Keeping my fingers crossed I'll never need to pawn again but if I do, I'll definitely come back here!

I came specifically to shop for DVDs and found several at a really good deal! They were 50¢ a piece…read morewith an additional 20% off for a deal they're running right now. Please note that series are not 50¢, they're $2 each. Blu-Ray discs are $3 each. I didn't talk to any employees except for the man who rang me up. He was polite and efficient, if a bit quiet. Nothing to complain about! The only reason I'm taking off a star is because some of the cases I looked through were FILTHY. One looked like it had some kind of vomit or excrement on it. That's not an exaggeration. I believe that if you're going to be selling a product, you need to make sure the product isn't absolutely disgusting before putting it on the shelf. 4 stars, though. I'll probably be back (maybe with gloves this time) to look for more movies!

So I thought about it for a couple days hoping I would calm down a bit, So I could think hard about…read morewhat happened bc even hours later family members later told me they were literally about to run and find a doc due to just how freaking red my face was. **^*^ I wasn't about to run to X just to put the blame on someone else who is clueless as to this Could I give negative stars?? Well to be honest I really had to wrestle with this. A couple weeks back I went in to get an item I had on short term loan. I only had it in for a month or 2 at the most. It was a new unused Trijicon MRO Red dot optic for my rifle. Retail prices have gone up even over what I paid for it in the last 6 months. I believe I paid just under $500. I'd have to check the receipt. My loan on the thing was only $100 or so, again I'd have to double check but that was the approximate amount. I went to buy it back out and I started to worry bc they couldn't find the item in the system, or in back. Turns out they come back and try to tell me that I sold the item to them and I didn't get it on loan!! (Which I had the receipt for the pawn) Immediately my stomach sunk and I started to get so upset I was literally shaking. I explained no, I absolutely did not sell anything and never have, and they Needed to find it and get it back! If not that the only right thing to do would be to buy me a brand new one or even a used one which would still have sucked and not been the right thing to do, but I might have considered that. They keep acting as if this was my fault. I asked them to tell me in the system how many items have I sold them anything? How many have I pawned? None. I sold NONe! Only loans for decades!! I was a great customer and I have spent so much money in that place over the years buying from them. After leaving me out front for what seemed like way too long they came out and said they were sorry and they sold it!!! Wtf!!!!??? I was so upset. Considering it was a gift from my father. The last one. He ended up giving me like $170 which they claim was what they sold the item for and told me that was the best they could do. I had no choice but to take the unfair joke of an amount. You can't find that optic and model new for under $450. Every MRO HD I've seen is $500 and up. I've seen them at $600 plus. Ever since this happened it's just been nagging me, and I've been so sick about it. I feel like I was wronged, lied to, and cheated out of my $500 plus after taxes Trijicon optic! Since this instance I've asked other local pawn shops what they thought and what they would do if they had made that mistake. Every single one told me they would have had overnighted a brand new optic straight from Trijicon if need be to make the situation right. If they couldn't do that they'd also offer $500 whatever the cost was new in store credit. They said they'd give me that option at least. They asked if they had done that would I ever consider doing business there or referring them again to my buddies and family? Which I do and I would. I am big on honesty and loyalty. If a company does right by me I do right by them. But in this case Olathe Tradihg Post and Pawn fucked me. They wronged me and did NOT fix it. They just insulted me more. Anyways, sorry for the long rant but I had to just get this out there bc I would hate to have the same thing happen to anyone else. God forbid they did that with someone's wedding or engagement or class rings, something that couldn't ever be replaced. To me bc of who gave it to me and the circumstances around it, that was like a class ring to me. Hell I hadn't even had the chance to use it given my financial circumstances at the time from losing my job. The whole reason I went there for help. I didn't get any help. I feel like they literally stole from me. Anyways, now I gotta find a new shop to buy from and recommend to family and friends. Also, we were able to speak with quite a few new homeowners living here lifelong.

Not a good experience with a very rude (In my opinion) employee named Anita. Will not go back after…read moreI redeem my pawn. ‍ Go to the Olathe Trading Post they pay more anyway.

Super helpful with FFL transfer. Great variety of items. Can't beat the price! John's the man!read more

Great selection of Jewelry, tools, electronics and self defense needs. Competitive prices.read more

Bad place rude secretive dishonest no selection of tools jewelry or anything except empty spaceread more

I have never pawned anything but I don't mind buying someone that someone else sold for 1/2 of what…read moreit is worth. I have been buying DVD's and Blu-ray movies from pawn shops for years and that is still one of the things I like to pickup here. DVD movies are $2 no matter what they are so it's nice to catch a Disney movie or some rare DVD in stock from time to time. Laptops and electronics are reasonable and they will deal with you on price if you want to buy something that has sat on the shelf more than 30 days. I picked up a nice 20" LCD monitor for $39 that retails for $119 after I asked for a better price than the $49 they had it marked. I have bought small window AC units for my rental homes for a good price, the store is clean and organized but usually busy. The latest thing is taking a 'ticket' when you come in to buy or sell anything which is a little annoying. Last time I was there it took 10 minutes to get checked out after I found my movies. There are some decent deals on anything from tools to electronics or even kids sporting equipment. This location does not sell guns or firearms.

Good place. Open 9-7 M-F and 9-5 Sat.read more

I received great service from the manager. The brother was very welcoming and efficient…read more Unfortunately, his young sister assistant wrote up the contract for $10 less than i was supposed to receive. I didn't feel like arguing over $10 and left without complaining. I went back the next day. The young tattooed assistant was very efficient and offered me the appropriate amount and she sealed the deal with no problems. I visited two other pawn shops in the area and found Smart pawn to be the right one for my needs. The other two shops gave me misinformation and showed a lack of interest.

Their customer service is poor and the workers are liars. I lost something that was sentimental to…read moreme due to an error on their end. I received no apology! Then they told me that I had a store credit in the amount of $53 after paying on a layaway for over 6 months. I highly suggest not to do business here.

If you want to be low-balled on selling or pay retail for used items it's the place to go.read more

I walked into the store to a silent pawn shop and no one greeted me so I continued my phone call…read moreand wrapped it up within minutes while browsing. The selection is decent and pretty pieces but when I asked for help seeing the case the older shorter lady with long blondish brown hair and glasses says "yeah now that you're off the phone I can help you. Normally I don't help someone on the phone because they just don't listen to what I have to say". I was SHOCKED. I kind of chuckled and ignored that and asked to see the case in which I was so shocked and caught up I decided no im definitely not being from you. I have no idea why she was like that because if I was greeted or even someone said hello i probably would've instantly turned my phone off but at the same time I didn't even approach anyone while OTP I was simply minding my own business. There was also no "no cellphones" poster or anything?? Do NOT RECOMMEND SERVICE HERE! EXTREMELY RUDE!

I love busting your arse to load my car and drive to a place arriving on time--in this case with…read morelike 10 minutes to spare--only to find that they've decided to close early and have absolutely no interest in what you've gone through to get there. What a bunch of a-holes! If you're going to close at 4:50PM, post that you close at 4:50PM, not 5PM. Don't give fraudulent information.

This is the best place to buy sell or pawn..the owner is the coolest who is always willing to work…read morewith you...DONT GO ANYWHERE ELSE..RIGHT HERE IS THE BEST