My daughter was there for 30 days, that was great!! The poeple and counclers and doctors there where great BUT only while she was there. Once she was graduated and released they STOPPED. They did NOT send her home with her correct meds. After numerous phone calls to get help finally they sent in her scripts only to be the WRONG ones. They did NOT set her up for success leaving the facility. She is going to meetings but we have not gotten meds straight. All we need is for here to have what she needed to succeed. On a side note I did have to call her councelor about another issue and she came througth for that. I would love to recommend them whole heartedly but they need help in the back end of recovery. read more

My stay at Avenues was the best experience on a whole scale from the medical staff to the counselors to the techs and beyond. I really feel that I gained the confidence and tools needed to aid in my sobriety. Having just reached my first year free of alcohol, I can truly attribute a great part of my success to the treatment I received in this facility!! Thanks, Avenues!! read more

As a family member thinking about bringing someone here that you love and care about, i would definitely not recommend this facility. From the very beginning, there were BIG RED FLAGS. The first 8 days we called and left messages for my mom to call us to check in. Each time, we were told that she received all of the messages, but were told she didn't feel like talking to her family. When i finally spoke to her, she explained she never got any of the messages, and would never have opted not to call. They did a horrible job of giving updates, staff couldn't give us anything concrete. All in all, we reached out to management 5 times along the way to express how frustrated we were. Each time they gave a canned response about how they would do better, and continued to cash the checks with no signs of improvement. When we were getting ready for discharge, they had NOTHING ready in terms of paperwork, medication, follow up appointments. They had a week, and were woefully unprepared End of the day, this facility from top to bottom was unorganized and unprofessional. It felt like we were robbed of 40k. The director called and apologized again after we finally left, and vowed to try and make it right. Consider bringing your loved ones to a more communicative, proactive facility. read more

Look elsewhere if you are completely detoxed and looking for a vibrant recovery community. This is a hospital setting with a large percentage of "clients" who are detoxing, looking for meds, food, and a bed. This place can be extremely uncomfortable for you. read more

This place is so ghetto. They have the bottom of the barrel, as far as patients. They medical staff is horrible. One individual told he was in AFib, but did not get to the hospital for a week. The techs who work there are excellent. The food is on the same level as any penitentiary. They ask patients to serve food who are not certified in proper food safety protocols. They also get patients to clean their facility, which is often very messy. Clothes, food, and other personal items are often stolen by other patients. Before you waste a month or more explore your options. read more

Helped to save my sons life. He was addicted to drugs n alcohol and need help badly. The staff is excellent and truly care for the client.

I was a bit nervous about going to Avenues at Covington but the staff made me feel comfortable from the first day. They are caring and understanding yet firm when needed, which is rare these days. I highly recommend this facility for anyone serious about getting the help they need. read more