Actually had a pretty good experience renting here last month. I do have status from frequent renting/credit cards and prepaid for my rental, so en route from the airport shuttle I was preassigned a car and was able to go directly to my rental and drive off the lot, bypassing the desk. The return process was just as easy- driving into the Avis return lot and following the employees telling me where to park and within seconds I was checked out. So far, have not received any notification of errant charges, so satisfied with the entire process. read more

Avoid--unless you are willing to take whatever ride they have left. I needed a full length Suburban-type SUV for a large party with many bags. We WAITED ALMOST 1.5 HOURS to get something we could use. And we sat outside in the sun for an hour before we realized other promised cars would not work. Completely inexcusable. Perhaps they do ok for Avis Preferred people, but if you booked through Costco Travel, AVOID THIS LOCATION. They cannot be trusted to honor your reservation. read more

Horrible. The car was filthy. There were scratches and dents and dings all over. Stain on the front seat. And the worst part, it reeked like cigarette smoke. It gave me a terrible headache and ruined part of our vacation. Oh another thing, the tags were expired on the license plate, which I didn't notice until the next day. SIX MONTHS expired too. The only plus to this experience was that there was no wait to check in to pick up the vehicle and the guy helping us was friendly. read more

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If I could give these thieves a zero, I would. I filled up 11 miles from the airport and yet they charged my wife's credit card $13 stating we didn't fill up. My wife has been screwed over in the past by Avis for this exact same thing so she had me take a picture of the gas gauge. I think they assume people won't look at their charges, but we definitely do. The process to "prove" we filled up close by was ridiculous. I had to have a time stamp and the location of where I filled up even though the gas gauge is past the full mark. Avis is absolutely a bunch of thieves and I HATE them. A month before they tried stealing $13 for gas, my wife was charged for a toll in a state she never visited AFTER she turned in the car that even shows a time stamp of when it was returned. They are absolutely the worst rental car company out there. Definitely go elsewhere. Total scam artist. Be aware of fake charges. read more

Avis Car Rental - A FULL gas tank! - Car Rental Near Me - Philadelphia, Pennsylvania

0/10. I would not recommend Avis. I rented a vehicle for a work trip from June 15 (1:46 AM), picking up at PHL and returning at EWR on June 16 (2:44 PM). The vehicle contained a half-eaten burrito in the passenger door, a Gatorade bottle behind the passenger seat, and another bottle containing black liquid in the rear cup holder. I was then charged for 21,854 miles despite driving only 268 miles, resulting in a bill of $8,270.31. When I called on June 17, customer service representative Akilya told me a refund request had been submitted, estimated my corrected total at $179, and stated I would receive a corrected receipt by June 18. When I called again on June 19, customer service representative Pablo informed me that no refund request had actually been submitted, restarted the process, and provided a different estimated total of $199. As of June 21, I still have not received a refund or a definitive resolution. A dirty vehicle, an $8,270.31 billing error, conflicting information from customer service, and an unresolved case nearly a week after the rental ended make this one of the worst rental experiences I have had. read more

I am very disappointed with the rental car office at the Philadelphia airport because the vehicle was not cleaned, empty water bottle found under the seat and the window and windshield were not cleaned. Dusty interior and smell very bad. The rear lift gate did not open completely that created a safety issue. Also, the rental car agreement was not provided. Less than one star! read more

Avis Car Rental - Car Rental Near Me - Philadelphia, Pennsylvania

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First of all they bad mouth customers in front of other customers as I walked up. No worries, right? Well I beg to differ. I got my vehicle at the counter and I just sat and waited. Then they said, "ohh it's ready outside". Then my vehicle was being blocked by another car they no could find the keys too. So I waited and waited and nothing happened!! They couldn't find the keys for like 20 minutes. So I asked they put me in another vehicle. On the return the guy said I needed to park the car at the very end of the row. Which is very far from the counter. He was so confused. Never again will use this AVIS read more

Avis Car Rental - Inside - Car Rental Near Me - Philadelphia, Pennsylvania

the worst exprience ever at rental car. Long wait at the airport to get a shuttle .Almost 45mins wait and when we got there it was a total mess and chaos. only 1 person in the counter and 100 people in line. We lost a couple of hours at the Avis rental on our short weekend getaway to New York. Such a shame! read more

Avis Car Rental - The worst wait and long lines ... few counters open - Car Rental Near Me - Philadelphia, Pennsylvania

Avis PHL rented me a car with tires so bald that one got an unrepairable flat tire after 3.5 hours of highway driving to rural PA, and the other tire had the metal cords visible. (I had picked up the car in the dark after my redeye - but renters be warned, check for bald tires in addition to obvious damage.) No replacement tires were available in the rural area where I was, and I needed to drive 5+ hours to an airport in Connecticut the morning after the wedding, so after much time on the phone with customer service, Avis offered to tow me a replacement car and tow away the undriveable car. Two weeks later, I received a notice in the mail that Avis intended to charge me $1400+ for the towing. At no time during the tire debacle had they told me they would charge for replacing the car. I spent over an hour on the phone with customer service reps trying to forestall the charge on my card, but a week later, the charge appeared. I spent time with my own bank disputing the charge, and another hour documenting the debacle in writing in an email to Avis and reiterating that the bogus charge should be refunded. I finally received notice that the charge would be refunded, but not before this whole ordeal sucked many hours from my life and from my short trip across the country to my friend's wedding. These tires were dangerously bald and I'm lucky I didn't have a blowout on the highway. The fact that it took ages to get Avis to even get me a replacement car and then that they turned around and charged me for it is unconscionable. Unsafe cars and horrible customer service. I will never rent from Avis again. read more

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Avis Rental Car has really gone down hill. We've rented from them for years and are preferred members. We arrived today & our name wasn't on the board. We waited on a long line & finally got our rental. We arrived at the car it's full of trash and there are no keys in it. Horrendous service - we will try another company next time. read more

Diane the bus driver is the BEST! She alone has instilled hope back in this location!

Convenient to airport. Quick shuttle Cars are usually dirty and smell of weed except for this most recent rental. Staff at gate are not friendly but Andre at drop off this am was 10/10. Thanks Andre ! read more

Absolutely the worst! Waited over 40 minutes for the car and 15 minutes for the bus to pick me up to take me to the airport. Employees wandering around with no purpose! Bad bad bad read more

Avis Car Rental - No buses running all parked! - Car Rental Near Me - Philadelphia, Pennsylvania

Cannot give lower than 1 star. Too bad. Picked up a car at the Philadelphia airport. 1) car smelled of weed 2) built up film on inside windows 3) right front turn signal inoperative 4) left front steer tire was an off-road all terrain tire causing car to pull to the left in a right hand turn. Returned car only to be charged extra fees for bringing back their unsafe vehicle. Are you freaking kidding me? Been on hold with "customer service " for 3 days now and waiting on emails as well. What a shit show of a company. DO NOT GiVE THESE PARASITES YOUR MONEY. read more

Avis Car Rental - Car Rental Near Me - Philadelphia, Pennsylvania

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I think this is a good experience for everyone! esp people with kids, lots of luggage or if you just want to hop off the plane and right into your rental car! In Philadelphia they have a wonderful team from Samantha who notified me in the beginning of the day to confirm our reservation our flight and any other info they may need! once arrived Aaliyah and Samantha were already in baggage claim to help me and give me my car! super friendly, super professional and made sure to give me all the information I may need upfront ! I was astonished as to how they answered every question I had before I even asked ! when I dropped the vehicle off Donte and marcus met me at my departing terminal they put all my luggage on the curb for me and blew me away with there kind welcoming demeanor!! I will use avis first everytime I come to Philadelphia for sure!! thanks for all you do read more

Not a great experience. Waited at the rental car shuttle pickup for about half an hour until the shuttle came. During which time, at least 5 of each of shuttles of other rental companies have come and went. Not sure what was going on. There was no way to reach them too since calling the number just immediately gets disconnected. Once we got onto the lot, everything was as usual for Preferred members. Car was ready and was able to hop in and go. read more

Rented a car (3pm-8am the following day). Was asked if I wanted to return full with gas or have them do it. Gas in the economy was $2.80 and the desk said they charge the same price. Drove 90 miles - they marked gas 8/9 full. Got my bill and they charged $50 for gas! I called and the lady didn't see that as a problem. Was willing to change the gas fee to $9.99 rather than $50 which is still outrageous but conceded. Said they couldnt provide an updated receipt at the time. It's been over a week and they JUST refunded me $9.99 - leaving my overall expense for gas at $40 for an 8/9 tank on gas. I think they just want you to give up. 0 stars, will never use Avis again read more

First impressions are everything, and unfortunately, my interaction with Sidney at the Avis counter at Philadelphia International Airport left a very negative one. From the moment she called out "Next in line" in an aggressive tone, I sensed the experience was not going to be pleasant. Sidney was noticeably rude and condescending throughout our interaction, making assumptions about my understanding of the rental process--unaware that I have three years of experience working in the rental car industry myself. When the shuttle driver dropped me off at the Avis counter, I didn't realize I should have been directed to the Preferred Members counter. Rather than offering helpful guidance, Sidney abruptly told me I was in the wrong line and warned me about longer wait times. I told her I was fine taking the shuttle back, but she insisted--again, quite aggressively--that she would handle my reservation. Unfortunately, the situation only escalated. When she found two reservations under my name, she began lecturing me on what I should have done to avoid the mix-up. I explained I was in a hurry to get my car and make it to a wedding, hoping to move the process along, but she continued to go back and forth over payment options--even after I clearly stated I wanted to use my credit card instead of the Visa Debit I had originally reserved with. At one point she asked, "Do you want me to explain how it works?"--a comment that came off as more patronizing than helpful. Taken aback, I let her speak just to avoid further conflict. When I requested LDW coverage and added prepaid fuel--items I always include--her expression remained cold and dismissive, as if surprised I was willing to add anything at all. I also asked for the standard vehicle I had reserved, but was instead given a midsize SUV. Despite my clarification, Sidney continued to talk over me and ignored my request. Because of the incorrect vehicle and her lack of responsiveness to my needs or sense of urgency, I ended up walking over to the Preferred counter myself to resolve the issue. Thankfully, the manager, Julet, stepped in to assist. While she didn't directly acknowledge Sidney's behavior, she listened to my concerns and was able to quickly get me into the correct vehicle. I also appreciated the professionalism of the agent working alongside her. As of now, I am still waiting for my final bill and have concerns that I was overcharged for insurance and other add-ons I did not explicitly authorize. I sincerely hope Sidney receives proper training in customer service and soft skills. Her tone and attitude were unnecessarily hostile, and I hope she reflects on the importance of treating customers with respect and professionalism. read more

I don't live in Pennsylvania but I fly in/outta PHL airport about 10x's a year and I always get a car from Avis & it's almost always a terrible situation ! 1st I would like to say that I'm a Presidents Club member so I'm supposed to be a top tier customer but hardly ever feel this way when I come there. The workers at the Preferred station always have a slight attitude, on their phones not really paying the customers(well atleast me) much attention or wanting to do their jobs. Then the car selection is almost always bad because it's always limited, the vehicle that you might select is almost always assigned to someone else(according to these workers), atleast 7 times that I've gotten a car from here I needed to return it to a different airport because of either(oil change light, low air in tires, engine light, squeaky brakes, etc etc). But the last time I flew into there(Aug 2025) on a late flight(landed around 12:30am), my name wasn't on the Preferred board(plus it was closed) so I had to go to the main rental counter. The vehicle that I specifically reserved(pre-paid, etc) wasn't available and all they had was less desirable cars there(this ordeal took about a hour 1 1/2 to finally get rectified)!! But I left there feeling a little happy, vindicated and somewhat appreciated. Only because the night manager there name Eric went over and beyond finding me a suitable replacement(he drove us around the entire lot a few times until finally solving this issue), while simultaneously helping out other customers during this process! And with that being said I just wished this location had a few Eric's working/managing there (all shifts and counters) because this place would go from a 2 Star to a 5 Star hub‼ read more

The PHL location is not my favorite location. When I picked up my car I was told to go in the wrong direction and their own signs indicated I should be going this incorrect direction, but the row didn't exist. I walked back and watched Avis employees scurry away from me as my suitcase wheels announced my presence. I get to the Preferred Booth and no one made eye contact with me. It was a bit unsettling. I eventually am told to in a different direction - alphabetically this made no sense - find my car and discover it wasn't completely cleaned as old rental agreements and receipts were left and the driver side cup holder had an old stain in it. Regardless I went and it was fine. I returned the car in a sea of cars later on in the week, but was grateful I could find a space! read more

Terrible customer service all around. Paid significantly more than my quote. Did not check in my car that was returned off main hours.

The worst service I ever have experienced. The girl behind the counter definitely hates her job. The screen that you're supposed to read and sign on is probably from the 1980s. First car remote controlled didn't work second car had a flat tire, but the guy was nice enough to change this out of every car. I will give The lot Guy credit. read more

The worst service. Suppose to be preferred, car not ready, wrong class of car. When we finally got the car it was filthy, never cleaned inside or outside. The rudest people when we dropped the car off. No customer service read more

60 people in line many behind me... one person at the counter. Unacceptable. Terrible. Long wait. Sorry to keep saying things, but I need to get the review long enough to actually post it. Just awful. Edit: Because I was in line when I wrote this, I actually counted on the way out. 13. A lot less than 60, but still a line out the door. Someone did come to work the counter, and there is another person in this photo that I didn't see. Three folks did work the counter effectively, but still took a very long time. This seems like something that happens so often with Avis, that I'm not changing my one-star, but, it was better than it looked from the onset. read more

Avis Car Rental - Car Rental Near Me - Philadelphia, Pennsylvania

Bus Driver and colleague were amazing and went above and beyond to assist us with our luggage and guidance for where to go.

Rented a car through my employer. Decent rental experience from pickup to drop off. Only issue I had was that the buses to and from the rental counter didn't operate as often as the other rental agencies read more

5 stars Crystal at Avis PHL is amazing! She wore multiple hats and still made time to help everyone with a positive attitude. Even with frustrated passengers around, she stayed calm, patient, and professional. She went out of her way to personally get my vehicle -- talk about going above and beyond! Avis is lucky to have her. Great experience thanks to Crystal! read more

Worst place ever do not rent from here! Rent at your own risk! Lines long, bad costume service they do not care about the customers at all!! This is the manager 1am with 20 customers in line and 1 employee working, he tells the employee he have to go outside to check the cars! Everyone in line hears em and says omg are you serious and he acts like he don't hear anything. This is crazy! After a long flight this is the last thing you want to deal with. They need to re structure their business model. read more

Avis Car Rental - Manager that runs avis - Car Rental Near Me - Philadelphia, Pennsylvania

Arrived with 5 people. Pre reserved an SUV 7 passenger for room for baggage. Waited 10 minutes outside in cold for the Avis bus. Our vehicle was not in the designated spot. No vehicle was in the spot. 1 person working in booth had no idea how to handle situation. Could only give us a SUV 5 passenger so we sat on luggage. Returned 5 days later early morning in freezing cold. Workers said it would be quicker to walk over to terminal than wait for the bus which we did in the cold dragging our luggage to make our flight. And then was charged for the 7 passenger SUV. Would give this place a zero if I could. Worst experience with car rental. Never again Avis. Clean it up! read more

If I could give 0 I would. Don't waste your time or do they sure will make sure a 10 person line takes 2 hours to get through.

I have never been to an airport rental with poorer customer service. From counter service to shuttle service, staff do not move very fast or in time. The other shuttle services comes by at least 4 times for every Avis shuttle. read more

Absolutely would not recommend. Long line. No concern from staff. One staff member working. Unfriendly. Tried calling to ask a question but listed number went to a call center that said they couldn't transfer my call to the rental location to ask a question about toll services that the call center couldn't answer. Avoid. read more

I rented a car in September 2025. The car was somewhat smelly and not in the best condition but it was fine for a few days. I returned the csr in the exact same condition as I got it and now they sent me a letter claiming I owe $500 in damages! I will never rent from them again! Beware of not so nice cars and then a clam scam afterward! read more

Dropped a rental off this morning at 3:00am and they are still saying I haven't returned the car yet at 9pm. Can't get anyone on the phone to help me with this. read more

I am a business owner that attempted to rent a car without a credit card which should be doable if you have a return flight. They do a credit check even if you are paying by debit. I was rejected for the pick up because of this and was told to get a regular sized vehicle. After checking my credit they said I was denied and that there was no reasoning. I have the money to pay for it. I am a car owner with insurance and added additional insurance (the website guided me to pay for insurance when I reserved the car, only to be told after that it s a separate company that has nothing to do with Avis and I'd need to let Avis know that k don't want their insurance). I have good credit as well. Avis has a confusing booking process and an Awful policy. Dinged my credit report for NOTHING. read more

It's very rare to give any car rental place a five star review. Today was a tough day. It was hot, lines out the door. One individual named Wallace saved the day not just for me but for so many customers. In between helping customers he rushed out to help others bring in the water bottles. He was efficient. He was fast. He moved the process along smoothly. Avis had better keep a good hold on him as he would be a valuable asset for any company. read more

I rented a 7 passenger SUV for a week. My first rental had a flat tire and the only replacement they said they had reeked of cigarettes and I had my infant with me. They offered $50 off total for my over $1000 bill. Horrible customer service read more

Honestly, it is the worst Avis location in the country. Being Avis preferred, I love the quick and easy access of picking up my cars for Business trips. This is the 2nd time I recieved a car here that was laden with a stale cigarette scent. The first time I noticed it right away and requested a new car, which they took care of. The 2nd time I was rushed to get somewhere and didn't notice the smell until I was off the lot. I can't get the smell out of my suitcase and all my work clothes have to be dry cleaned. I called customer service about the experience and all they could offer was $100 credit. Not sure that covers the hassle and additional cost to get the smell out. Let alone the embarrassment of showing up to a business dinner with my clothes and hair smelling like cigarettes. Awesome.... Save yourself, go with a different rental car service at PHL. read more

Avis Car Rental - Air freshener they placed in the vents to disguise the lovely smoke scent. - Car Rental Near Me - Philadelphia, Pennsylvania

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It's rare that I have a good experience with Avis, and even more rare to not have a bad one at this location. Little issues like excessively long waits, failure to close rentals for weeks, improper billing....but this one take the cake. Myself and an ever growing number of people (hit around 30) stood waiting at Terminal D for up to an hour waiting for the Avis/Budget shuttle. After giving up and walking I confronted the manager in an empty store. He points at a bus (which is not moving and has no driver in it) to tell me that the bus is right there and it's been bringing people in all morning. Basically calling me a liar. Eventually walking to the car he comes back and asks where everyone is, and I tell him. If I was a liar, why care where all these imaginary people are? Through this whole exchange, about 15 minutes, not one soul walked into the building nor did any of the busses move. But I'm the one lying. The bus doesn't drive itself and 15+ minutes of no customers does not scream "the busses running all morning." This Avis is one of the big reasons I typically fly into JFK and drive to Philly. Avoiding United is a big contributer, but avoiding this Avis office carries its fair share. read more

Worst Avis ver. No buses , no decent car. Presidents Club member and always getting high mileage, low quality cars. Recently trying to return a car is a nightmare, with cars stopping on the road, cause the lot is full. Last drop off, left where they told me and it took three days for them to check it in. Prevented me from renting again, since it showed as an active reservation. read more