EDIT- RENTER BEWARE-…read more I am not experiencing the SAME issues receiving my deposit back as other users have stated. It has been 21 days. SIXT claims that they have released the funds. My bank says otherwise. It is an ACT OF CONGRESS to get your money back, which I have been now told by SIXT that this will take another 3-5 business days to resolve. I had a great experience with SIXT in Philadelphia. Pick up and drop off were both smooth and hassle free. The shuttle back to the airport was waiting on us, when we arrived for drop off. I did take a video of the return check in- just in case it was needed to protect myself from any claims of damage. This was based off of reviews I'd read concerning this company. Great service, polite employees and amazing pricing. I will definitely use them again in Philly!

Sharing this experience in hopes that it helps other travelers avoid the frustration, wasted…read morevacation time, and poor customer service that my family experienced. Mistakes happen. What matters is how a company responds when they do. Unfortunately, our experience with SIXT at Orlando Airport was one issue after another. * The vehicle we reserved was not where it was supposed to be and could not be located. * We were placed into a substitute vehicle instead. * The vehicle was clearly not properly checked before being rented. Although the contract stated the tank was full, the low-fuel warning light came on within minutes of leaving the airport. * Late at night, after a long day of travel, we were forced to stop and spend $65 on fuel just to continue our trip. The most disappointing part wasn't the fuel expense--it was the customer service that followed. Despite providing photos and receipts, we spent days reopening cases, repeating the same story, and being told the branch claimed the tank was full. Rather than objectively reviewing the evidence, customer service repeatedly sided with the branch and failed to take accountability for what occurred. Only after escalating the matter and contacting senior leadership did SIXT finally agree to reimburse the fuel expense. However, rather than issuing a check or crediting the payment method used for the rental, we were informed that reimbursement could only be made through a wire transfer requiring us to provide our banking information. Apparently, in 2026, issuing a check or processing a credit card refund is not an option. At this point, it feels less like a customer-focused resolution and more like a process designed to create additional hurdles in the hope that customers simply walk away from charges incurred because of the company's mistake. The issue was never really about $65. It was about accountability, integrity, and how customers are treated when something goes wrong. Hopefully our experience helps others make an informed decision when choosing a rental car company. Based on how this situation was handled from start to finish, we will be taking our business elsewhere in the future.

Dibella and sons came out to Northern Liberties to plow our complex during the storm on 1/25-1/26…read more The gentlemen who came out did a difficult job very well and were kind and professional even after several days of constant plowing commitments. Thanks gents for a difficult job done well.

Had snow removed from sidewalk & around the car, The guys did a great job. Little bit of…read moremisunderstanding, but straightened it out. Will recommend to family & friends.

Do NOT rent here. They will offer you trucks they DO NOT have available, Terrible customer…read moreservice even from the "manager". I would give zero stars!

It should be ZERO stars but that option is unavailable!... Made a reservation that was CONFIRMED…read morefor a 15' truck..... walked a mile and a half from my house in the snow and icy roads to pick it up at my scheduled time of 10am. When I arrived, the guy at the front desk was very unhelpful and very nonchalant. Basically gave off the impression of this: Tough luck, go to Havertown ( about 5 miles away). Uhh... I walked to this location so that I could get a truck so I could move out of my apartment and you're telling me to go to another location much further away after I walked there... Nobody from Uhaul contacted me to tell me the truck was broken/unavailable Now I've wasted an entire day and have had reschedule and rearrange a whole lot of other appointments and such. AVOID THIS PLACE AT ALL COSTS!!!