EDIT- RENTER BEWARE- I am not experiencing the SAME issues receiving my deposit back as other users have stated. It has been 21 days. SIXT claims that they have released the funds. My bank says otherwise. It is an ACT OF CONGRESS to get your money back, which I have been now told by SIXT that this will take another 3-5 business days to resolve. I had a great experience with SIXT in Philadelphia. Pick up and drop off were both smooth and hassle free. The shuttle back to the airport was waiting on us, when we arrived for drop off. I did take a video of the return check in- just in case it was needed to protect myself from any claims of damage. This was based off of reviews I'd read concerning this company. Great service, polite employees and amazing pricing. I will definitely use them again in Philly! read more

This one is hard to do because the staff at this location were nice overall. Very welcoming, polite and professional. The location was very clean and organized. They offer a shuttle service from and to the airport every 10-15 mins. Unfortunately the low was that they gave us a car smelling like marijuana. At first, we thought it was a skunk. Then we realized what it was snacks it was too late to turn around and do an exchange. I contacted the main company right away and they are nothing but a bunch of incompetent and customer careless agents. They would not offer me a refund but as a "goodwill gesture" they offered me $10 coupon or credit that has never arrived. I have been in continuous communication via email and they don't reply for weeks on ends and with nothing but "we already said we won't refund you but will give you $10 token of goodwill". AWFUL! STAY AWAY FROM THEM! Zero customer care. You're on your own and their prices are NOT cheap. DON'T waste your time!!! read more

Update - Per Jan's recommendation, I went back to customer service. They reduced my refueling charge by 30% to $8.93 (!!!) a gallon. Still insane, but I give up...just beware when you deal with this company! When I went to refuel the car I was given in Studio City, CA, in the middle of Arizona, I discovered the gas cap was broken and had not been screwed on tightly...and I wasn't able to screw it on myself. Not wanting to damage the car (the check engine light also turned on in the midst of all this) I put a minimal amount of gas in and drove an hour out of my way to the Phoenix airport to the SIXT location for assistance. While the people at PHX did kindly replace that car for the remainder of my trip, I was charged a $150 refueling charge (at the $12/gallon penalty price) for "failing to return the vehicle with a full tank". Would they have preferred I fill it and flood the engine? I reached out to customer service repeatedly, and they kept repeating that, by contract, I was supposed to return the car with a full tank...therefore, the penalty charge was legitimate. On the plus side, I will say Helen in Studio City was lovely, even though she couldn't do anything to help me erase this crazy charge. read more

Sharing this experience in hopes that it helps other travelers avoid the frustration, wasted vacation time, and poor customer service that my family experienced. Mistakes happen. What matters is how a company responds when they do. Unfortunately, our experience with SIXT at Orlando Airport was one issue after another. * The vehicle we reserved was not where it was supposed to be and could not be located. * We were placed into a substitute vehicle instead. * The vehicle was clearly not properly checked before being rented. Although the contract stated the tank was full, the low-fuel warning light came on within minutes of leaving the airport. * Late at night, after a long day of travel, we were forced to stop and spend $65 on fuel just to continue our trip. The most disappointing part wasn't the fuel expense--it was the customer service that followed. Despite providing photos and receipts, we spent days reopening cases, repeating the same story, and being told the branch claimed the tank was full. Rather than objectively reviewing the evidence, customer service repeatedly sided with the branch and failed to take accountability for what occurred. Only after escalating the matter and contacting senior leadership did SIXT finally agree to reimburse the fuel expense. However, rather than issuing a check or crediting the payment method used for the rental, we were informed that reimbursement could only be made through a wire transfer requiring us to provide our banking information. Apparently, in 2026, issuing a check or processing a credit card refund is not an option. At this point, it feels less like a customer-focused resolution and more like a process designed to create additional hurdles in the hope that customers simply walk away from charges incurred because of the company's mistake. The issue was never really about $65. It was about accountability, integrity, and how customers are treated when something goes wrong. Hopefully our experience helps others make an informed decision when choosing a rental car company. Based on how this situation was handled from start to finish, we will be taking our business elsewhere in the future. read more

Sixt Rent A Car - Car Rental Near Me - Philadelphia, Pennsylvania

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Surprised this place is 2 stars. Their customer service is on point. I dealt with Mike and he was amazing. He saved me money and got me in a vehicle 2 hours before my pick up time. Super easy system. 24 hour return. You pull up and there is always a few white Mercedes with people in them to take the car back. It's also a lot cheaper than enterprise. And enterprise rents their cars to Federal agents so F them. Insurance and tolls - all that jazz is $700 for 7 days. Most places end up being that after taxes and then you've gotta pay your own tolls. read more

Don't use this company nobody plz, they been sued for filing charging customers on damages claims they continue to do it until they get caught or sued again read more

Sixt Rent A Car - Sixt scams also everyone for damage claims that was already there or they did themselves to create claims - Car Rental Near Me - Philadelphia, Pennsylvania

Less than one star. Do not book with this terrible company. My reservation was changed a day before travel to a smaller car. I saw it and contacted their chat. Sebastian was less than helpful when he offered to get me in a bigger vehicle for $100 more than the minivan I originally reserved. To cancel is $100 fee. I didn't make the vehicle category change. They didn't care. Called it an error and basically told me good luck finding a car. Take it or leave it. Never again. read more

It's the most competitive price & great service. They went above and beyond to send my cellphone back to me. Absolutely love Sixt and highly recommend to anyone! read more

I got a rental this past weekend and was helped by a very upbeat Michael! He was super informative as well as answered all my questions. I wanted a particular car and it wasn't available. He helped looked for it and still was able to get me something I liked. I didn't spend that much. Very reasonable and the security deposit was $200 waiting on that to get back but they set the proper expectations on when it'll appear. I don't have any complaints. Return was easy. I love the fact they're not actually at the airport but nearby. I'll absolutely use them again. I booked through Expedia. read more

Run.. don't even think of going here. All the stories and lawsuits are true. Do not go here !

DO NOT RENT FROM THIS SCAMMING COMPANY!!!!! I rented a vehicle from them recently. I received an email 8 days after returning the vehicle which claimed that I owed money for damage to the vehicle. Upon returning the vehicle to the lot, I confirmed with the SIXT employee that there was no damage to the vehicle and he then explained that I would receive my receipt via email. THIS VEHICLE DID NOT SUSTAIN ANY DAMAGE WHILE IN MY POSESSION! They asked me for a statement and then sent me a bill for the damage. As of today, they have sent me to a Collection Agency. I am filing a complaint with the Better Business Bureau and the Consumer Financial Protection Bureau. I will also be filing a complaint with the State Attorney General's Office and contacting a lawyer to file a lawsuit against this company. DO NOT RENT FROM SIXT! COMPLETE SCAM!!!!! read more

At first I was so impressed with SIXT. On the plane, I was assigned my car, didn't have to wait in line at the airport and picked up my car in good condition (aside from some minor scratches) in the class I booked. I told my husband we will definitely use them again! Vehicle was fine for the rented, returned on time. Vehicle was fully inspected by an agent, signed off as "no damages". Several days later, I've now received an email telling me there is a "windshield chip" that wasn't present when I got the vehicle. The vehicle has been sitting in a busy garage for days. It was fully inspected inside and outside by Tatyana an agent for SIXT, and now suddenly this?? What's worse is now that I read reviews - this scam appears to be common practice from this company. DO NOT USE SIXT. You will regret it. read more

DO NOT USE THEM. They charged me toll violation and admin fee even though I paid the toll for the bridge. The bridge doesn't work unless you pay the toll! Their service is just god awful and people are not nice. read more

I do not recommend Sixt! We rented a car at the Miami airport. In order to get the good rate we prepaid for the rental. Our plans changed and we gave the car back 2 days early. Sixt refuses to refund us for the 2 unused days. They do not appear to be a reputable organization. I will not use them again. read more

Rented a vehicle and returned it with no incidents. After return, Sixt sent a damage claim based on reflective photos of minor surface marks that were not noted at pickup or drop-off. No clear before/after comparison or proof the marks occurred during my rental. This experience felt like an attempt to charge for normal wear and tear. Be sure to document everything very carefully when renting. oh wait, 1.3k dollars bill hits read more

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After months of me reaching out I received an email stating that after review I will not be liable for any charges for damages (they claim) occurred. Steer clear... of this business good deal isn't always worth it. read more

Only my second time ever to rent from SIXT and the first time here in Philadelphia. Check in went fast and smoothly and the return equally so. My car had several scratches on the body and wheels but they have you carefully check your car out using a QR code system that went well. This lot is offsite (5 minutes on shuttle from airport) and all cars are outdoors but the office is indoors. The staff here are well dressed and friendly. They gave me a free upgrade and I was pleased with the overall experience. Price was fair too. I would rent from SIXT again. Sorry but I didn't take any pics. read more

Some of the reviews surprised me. Tbh I had a phenomenal experience other than the one guy not knowing his territories and as a supervisor he should have known that the USVI are citizens and I didn't need a passport... I'm just tough tho. I should have.... realizing it as im writing this review, realized that I should have been humbled to teach them.. I give them a strong 9+ across the board!phenomenal service and I myself had a hiccup picking up bc of my security on my Credit Card and still my CSR was quick and efficient as I watched him and his quick guidance through the process with 2 other people he serviced JUST BOOK DIRECTLY or you will pay fees any other way ‼ The drop off was even easier.... I personally like to have someone look and sign off with me in front of them... I just didn't want to put the mileage on my personal car and SIXT made it smooth and easy.. I was able to learn a lot more about what I want and don't want in my upcoming purchase in the fall.. and confirmed to myself (with the SIXT making it so easy), that it's not about the label of the CAR/SUV...... a THUMBS UP SIXT. Looking forward to the next time! #BTW not a single one of their cars are a mess.. like myself from my experience the only thing you may not like is the vehicle itself ‼ Welcome to the expansion into the MARKET and doing at such an affordable price..... read more

Sixt Rent A Car - Car Rental Near Me - Philadelphia, Pennsylvania

Sixt recently settled a class‑action lawsuit for charging customers for damage they didn't cause, paying out $11 million. Many of the negative Yelp reviews describe the same pattern of questionable damage claims, which is exactly what I'm experiencing. When I asked the local office for proof that the wheels had no prior damage, I was told they didn't need to provide any and could simply charge me under the rental agreement. read more

ABSOLUTE SCAM. Double charged me $800. Bank failed to refund, so switched bank also. Never use this scammy company. read more

Sixt Rent A Car - Bank dispute and double the charge. DID NOT GET REFUND. - Car Rental Near Me - Philadelphia, Pennsylvania

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My husband has rented from Sixt for many years for business. He rented a car for me to see my niece graduate, to drive to and from airport. Barely used the car because it was in walking distance so I left the car in parking garage. A month after return I got an $1100 bill seeking damages for dash screen monitor. There was nothing wrong when I returned the car. They sent me blurry pic of damage and when I disputed it, they sent me another bill. We never use them again with any of our businesses. When I looked them up online I saw hundreds of similar reviews so this is a scam they run and also there was a class action suit. Terrible company. read more

Just used them on a week-long trip to see family on the West Coast. We had just gotten off a flight at almost midnight. My wife and I were tired and eager to get to our hotel and get off the road. They rented me a Toyota Corolla, but wrote it up as a higher class of car, a Toyota Camry. They claimed that they would only charge a $250 hold on the card. The next day, my wife noticed that they had charged the entire amount of the rental within 24 hours of this 7-day rental. Even worse, we didn't notice, but the Corolla we were given had front-end damage on the driver's side. I called them the day I saw it, sent pictures, and notified them of the 'mistake' their representative had made with Camry/Corolla situation. Everyone I spoke with said at Sixt would be updating the situation and sending me an email. I'm back home, and that update and email have never come. I can not in good conscience recommend this company, and I will be renting elsewhere in the near future. read more

Always had good experiences/ but think all companies are now as my dad would say going to hell in a hand basket - after 3 days of my persistence online - on phone was able to retrieve monies/ partially Bank of Americas fault too! Reality check here - All of the employees were very nice - problem is big business - in this day and age - should not take 3 days and only a stubborn old ladies persistence to fix - read more

They charged me over $100 for being 15 minutes late. I could see maybe an hour or more. But that was a rip off. I shouldn't stuck with my go to places but wanted to give them a shot. And I just received my invoice and it's well over the price quoted online. Never again. read more

First, I got there early and it seems they keep on repeating the same pattern . They will tell you what the car is. When you get there is a different car and they tell you they will upgrade you for free. "Right". I got the car with a different plate Number. I rented it for 3 days March 15th through March 17. The company now keeps sending me emails that I'm late with the car I'm already at home and the car returned. This was in San Diego close to the airport. Do yourself a favor rent from another company. One that is more professional. If you rent from this company you will regret it. I'm telling you from experience. They don't have it together. If I could go back I would use public transportation. If I could rate with a zero I would. read more

My only regret is that I cannot rate them a "0". I had a death in the family and flew last minute from Denver to Philadelphia on April 28th. I was scheduled to arrive before midnight but my flight was delayed until 1205 AM. Their policy states they will wait an hour for me to pick up my rental. They refused to do so. My sister (whose husband just died) got through to the desk and Carlos stated I should call the next day and they would give me a refund. I called multiple times over the next three days and could only get a recording that said to leave my number and they would call me back. That was untrue. They never called. I attempted to text them. Again, no response. I finally reached their dispute center over a week later and they stated "your contract states that you missed the cancellation window. Sorry for your loss, click." All of this while I was trying to make funeral arrangements and comfort my sister. SIXT is a money making organization with the worst customer service I have ever experienced. I travel quite frequently, including two up coming trips to Europe. I will never use SIXT in the future. Their business practices have cost them a potential brand loyal customer. Caveat emptor (Let the buyer beware) was never truer than with this company. read more

I wish I would have read the reviews before renting from this company. I rented a car at phoenix airport and when I returned the car they stated we scratched the car and charged me $557. I did not scratch the car. PLEASE never rent from this car. I can't believe how many reviews complaints there are for the same reason. STAY AWAY! read more

Horrible Experience - Stay Away from Sixt Philadelphia Airport! Terrible service and dishonest practices! I returned the car in good condition -- clean and undamaged. While I was waiting for the shuttle, an employee (Jerome F.) inspected the car without me and said nothing. Just minutes after I left, I received a message claiming there were scratches on a wheel. They charged me $566, including a shady $200 "administration fee" that wasn't even mentioned in the contract. This felt like a scam. My advice: NEVER use this agency. Take photos, be present during inspection -- or better yet, go with a more honest company. read more

Bait and switch!! I rented an Intermediate ELITE Sedan (BMW 2 or similar) and got a Chevy Equinox SUV. When I complained they told me I had to pay $150 more to get a sedan for the week rental I had already prepaid. If they weren't far away from other rental companies I would have told them to shove it and give me my money back. Overhearing other people there they were doing this to everyone. People who had paid extra for premium cars had to settle for much lesser rides or go without. They didn't even have those cars on the lot! I reserved my car 19 days before my trip so why they couldn't tell me they wouldn't have what I reserved beforehand smells of shoddy and deceptive business practices. Granted, back in 2024 I rented from this company and location and was very pleased and taken care of. But now? It ruined my trip. I wanted a nice sedan for my daughter's graduation to transport her elderly grandparents and now I'm buying a step stool to get them in a shoddy american car. Not even a nice model. When I pulled up the customer service chat app I spent 90 minutes arguing and all they could offer was swapping out the Chevy in Baltimore airport (closer to where I was staying than Philadelphia at the time) but only for the same Intermediate Sedan class that the stupid Chevy was tagged! They couldn't guarantee they had the ELITE class I reserved nor would they even say they would swap out at that level. Therefore I'm blasting them on every review and survey I can find. When I return the car you better believe I'll have a big mouth telling everyone there what happened and to avoid renting from this deceptive and horrible company. Also, their so called express check in is a joke. You go through taking your license picture and other items only to have them do it all again at the desk. AFTER you stood there waiting for 20-30 minutes for help because they were too busy screwing someone else's rental up the same way mine was screwed up. I should have walked back out the door but it was a prepaid rental. Buyer beware!!! read more

I was so pleasantly surprised by my experience renting a car here! I booked online and got a great rate. When I arrived at the airport the shuttle arrived pretty fast. The gentleman who picked us up was super friendly and helped with our bags. I had already checked in online so when I got to the rental place I just needed to get my keys, show them a hard copy of my license, and find out where the car was. Everyone that worked there was so nice. I could tell they all enjoyed working there. The car was clean and as expected. Everything was in good working order. Exiting the lot was easy. My only suggestion is that they hire someone to clean up the garbage as you are exiting their facility. I would pay someone to come get all the garbage and then carefully monitor that area and report any illegal dumpers. The return trip was a little annoying because no one told me not to follow the rental return signs at the airport. Sixt is not located there. I had to pull over and put the address into my GPS. They should tell people that when they get the car and give them a card with the address so they can get back easily. Otherwise, it was easy dropping off the car and the return shuttle trip was great as well. Staff on the return were fabulous. read more

Billed my credit card an xtra $219.00 Four months after the rental with no explanation. Trying to block but might be too late. Nearly impossible to contact anyone once they have your money. DON'T TRUST THEM! read more

Great experience with Sixt this past weekend. Had a last minute need for a car. Booked same day. They had larger vehicles but I was able to get into a smaller SUV. Great customer service by Darly, The guys and ladies at the desk, were funny and competent. They were great and gave a lot of information about the car before I went (with wonderful laughs). I would rent from them again. Go Birds!!! read more

Sixt Rent A Car - Rings and bag from the friendly people at Sixt to take a picture - Car Rental Near Me - Philadelphia, Pennsylvania

The rental car I reserved two weeks ahead of time for a 5-day trip was not available at the time I picked it up on schedule, so they put me in a different car. Why the confusion with a reservation two weeks ahead I don't know. But the worst part about this rental is the oil light went on the next day when I was on the expressway, and a message that said the car needed oil. I did all the right things, called Sixt right away. Was told to buy oil, put it in the car, and I will get reimbursed. Well just as I was afraid of, I'm not getting reimbursed and I've had to make several calls and several emails and no one is taking care of this. Did speak to one person who said they will take care of it but, a week later I only hear crickets. All over $14 and I had to go out of my way and find a place to buy oil to maintain their own car. NEVER AGAIN, SIXT! read more

Beware SIXT will attempt to make false damage claims against you, while providing vehicles that are not maintained properly and may be unsafe to drive. I received a vehicle with tire pressure in the mid 20s, far below a "safe" road condition, and a vehicle clearly missing two engine mount bolts. SIXT attempted to file a false damage claim against me. I will never rent a car from this company again, and I recommend you avoid them as well. read more

The price was high and the customer service for any changes was extremely painful on the phone on hold 24 minutes and the phones numbers were wrong that the desk gave us. If booked through priceline .com or booking.com no cancellations or changes or returns which never experienced in the states. read more

Sixt is a horrible company. Do not be fooled by their low prices for luxury cars! I read all the bad reviews online, and decided to try for myself anyway, and boy did I regret it! The rental process took forever, I did not get the car I rented, and the car was filthy inside. But to be honest those downsides pale in comparison to the enormous risk you face when renting from Sixt. You see, they will try to charge you thousands of dollars in damage fees for anything that happens to the car while in your possession, even if the damage is caused by the environment or other people you have no control over. Door ding in the parking lot? You will be charged. Hailstorm? You will be charged. Tree branch falls on car? You will be charged. Unknown kid eggs you on the way out of the Sixt parking lot? You will be charged. Here is our story: We picked up our car at midnight on Friday night at the airport. The wait and rental process took about 45 minutes. The next day we saw a small two inch crack in the front windshield that started from a chip caused by a rock kicked up on the highway. We had the car for 9 days in the hot/code Fall weather, and each day the crack grew a few inches until it was about 2 feet long. When we returned the car Sixt tried to charge us $1100 for a new windshield. To add insult to injury they tried to tack a $300 "admin fee" on top of the actual cost! If they try to make you pay for something like this, tell them NO and then ignore them! It is well established in many court cases that rental car companies can't charge you for damage unless you misused or abused the vehicle in a way that directly caused the damage. They will harass you for a while and then give up. DO NOT MAKE THE MISTAKE OF TRYING SIXT FOR EVEN A SINGLE RENTAL!!! read more

Don't rent from this place ever! They sneak in damage waiver and other charges without informing you. And they don't charge till a day after you return. We specifically told them we don't want to pay anything extra.. the lady who rented to us even gave us a paper with the prepaid amount as the final amount. When we returned they said don't worry, just take the shuttle. Next day we got a huge bill. We ended up paying double the amount. We tried contacting them but didn't get any help. read more

I have a car subscription with Sixt. My first car, the tire blew and Ramon (Philadelphia Airport) got me in another right away while they were preparing another car for me. I received another car and the tire blew again. Completely frustrated, I contacted Ramon and he made things completely smooth for me. Ramon and his team has been nothing but kind and accommodating to both myself and my husband. It is safe to purchase all of the insurances they have to offer so that if something goes wrong you are completely covered. Also, take five before you drive. Take your own photos and thoroughly read your rental agreement. read more

Never rent from SIXT. Better business bureau should investigate this company for these possible horrible business practices as based on reviewing other complaints, I am not the only customer this has happened to. I was notified of damage in excess of $1,700 in which I did not cause. Attached photos were taken today at approximately 1300 EST by a police officer friend of mine. As noted in the photo there is no 5-10 CM damage on the mirror nor could the damage on the driver side passenger door be caused by driving, parking in a driveway, not even parking in a parking lot. I have received a letter from SIXT in which I am no longer liable for the damage. read more

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I have never had any issues although I see many many complaints. I can only speak of my experiences. I always use Sixt when flying into Phila. I get a BMW which is a comparable price to many less comparable cars. read more