My whole experience was a good one. I booked on Expedia a couple of weeks ahead of the time I…read moreneeded. I called and confirmed a week ahead of time just in case. All was in order. I showed up early in the morning, as I had booked, and waiting for me was a bright, clean, new Toyota. All the guys there were super friendly for my pick up and drop off. I will admit the closing hours are a bit inconvenient, pm, and there doesn't seem to be a key drop box, which will limit how often I will be able to use them in the future. I definitely recommend this Midway location.

What a great car rental agency. We have passed by this location on Pico Blvd., for years. They…read morehave great cars, nice people, good rates and lots of service. Their forms and processing are fast and simple. Highly suggest you try them, if the need arises.

Overall a smooth car rental experience. We had reserved a Kia Rio or similar for roughly $280 per…read moreday, which had a complimentary upgrade to a MBW X1 upon checking in. An age waiver fee was mistakenly charged, but it was retracted after bringing it up to the service desk. The counter is located on Level P1 of the Shore Hotel. Two desks are present and there was hardly any wait. Parking decals are obtained at the hotel desk if staying overnight at the hotel itself. Each night in the garage cost $20 on weekdays and $25 on weekends with an additional 10% parking tax.

Not the best way to start the new year…read more Background : I rented a car even though I am a local ( and have my own car ) for a road trip to Tahoe on New Years . For the record, I travel pretty frequently and rent cars frequently. I usually rent from Alamo and or enterprise unless sixt has a specific car which would be more convenient and easier to travel given that I have a disability ....for a better price which was the case this time . My initial reservation. Was for an X1 in the $70-80 range This was my fourth time renting from sixt . I had a very positive experience my first time in Costa Rica and had two very average experiences at the New York and LAX location ( in which I rented an electric and regular 5 series BMW ) . All previous three times sixt had the advertised car that I reserved . This location and experience unfortunately was amongst the worst rental car experiences I've had . --- The good : The customer service at this location don't get me wrong wasn't bad. ( 3/5) .I actually feared having issues with the agents in terms of attitude based on past reviews here. However, while both agents that I interact with had pleasant personalities, however what was terrible was the actual car renting experience. The bad : The car that I reserved was not available . I specifically rented an X1 and was given a broken and downgraded ( Volvo xc40 vehicle). While I was given the option to upgrade to an X5 I was told that the vehicle would be over $100 more for one day ( with a discount). The ugly : After begrudgingly deciding to keep my reservation and pay the original fee ( I had to as I had already canceled my enterprise reservation) ... during the trip I realized the car had several issues concerning safety as other issues ... which made my road trip, a nightmare! Upon driving I realized The car had multiple faults regarding its sensors. The one that was most noticeable and which greatly impacted my trip was that the gas tank sensor . The car could not accurately read and tell me how much gas was actually in the car. As a result, I had to make many more frequent stops to ensure I had enough gas to make it to Tahoe and Back . As a result the normal 7 1/2 to 8 hour trip (which I've done in my own car and a rented GMC truck ) took over took over 12 hours without traffic . I had to get out in the rain with strong wind, gust. Multiple times between the hours of 1am and 7 am along the 5 freeway.I had lost sleep both because of how long it took me.Additionally The windshield wipers didn't work adequately because yet again another sensor issue ....which again was really unsafe and even more hazardous in the rain. Upon googling, I realize it's very common issue with this car model ...so I don't understand why not only was this car rented to me ...but why sixt would have it in its fleet in the first place! --- In summary, as I said before, I only rent cars and by default am willing to pay more money even when I have access to my own vehicle....when I'm back at home ..... for convenience and to make my life easier ( with my disability) .... Not only was the experience more inconvenient than me driving my own car this painful and frustrating experience ended up costing me 4x the amount . --- As I was returning the car, another customer was having a similar issue . Not sure if this location employs the old bait and switch model but it seems common at this location. Renters beware!

Santa Monica office didn't give me key. Airport office said I wouldn't be charged returning day…read morelate because Santa Monica closed on Sunday but charged $50 for late return.

This is the best place I have ever rented a car. As I am always hurried, the staff always attends…read morequickly and with the kindest smiles. Yesterday I was late for my appointment but Melanie hurried me along and even upgraded me! Her outstanding service made me realize why I have been a Hertz member for over 10 yrs! This morning on the return, Gaby multi- tasked to get me checked out in time- still with a smile . While not in the designated luxury service business, the Hertz staff always make me feel like the most important person in the world and valued! I have rented cars from their locations all over the US and the service is consistent. Kudos to their management team for their staff training. You have a customer for life!

Don't believe the cheap quote you get online. This location never has small cars available. The…read morelast 3 times I've come, the only cars available were big SUV or electric cars. Which is always comes out to double the price online. I came here yesterday on Tuesday and again I was stuck wit an big SUV price. When I drop the car off today on Wednesday and I heard the clerk telling the 1 customer inside that they only had SUV and electric cars available. FYI!!! I only came here because of my CAL alumni discount but I end up getting charged more in the upgrade. FYI The other Rental company up the street is a better deal. They always have a large selection of cars. Are open more hours and if by chance on a busy holiday tney wont charge you extra for an unwanted up grade.

Overcharged my account by 200 dollars and won't refund the money. They can't do math - maybe get a…read morecalculator to assist your brainless employees.

Excellent customer service from this location. They saved my rear after Avis Santa Monica dropped…read morethe ball on a reservation I had on the books for 3 months!! Faced with the prospects of having to find a car with only 2 days before a holiday weekend, Enterprise came through. I was able to get a car for a one way drop off in San Diego. The car was available on time and their staff was very diligent in inspecting the vehicle before I left the lot. Would wholeheartedly recommend Enterprise Santa Monica for your next rental.

Everyone was super efficient and super friendly. What more could you ask for?…read moreThey didn't have the compact car I requested so I had to get a small SUV. Not a big deal. Highly recommend this place.

Amazing! They were super professional, helpful, and friendly great experience. 100 stars!read more

Jerry at Avis was someone to trust and talk to about best deals. I felt cared for and during…read moresupported during the time of stress and urgency.

A car rental is just a car rental, right? Who cares. Well, I do. After losing our home in the…read morePalisades fire, every dollar is precious, and relationships mean more than ever. So, I called around when I needed to rent a car for 4 days while ours was being fixed. The "recommended" shops were ALL more expensive than Midway. But what hooked me was the way I was treated. They were kind, accommodating, and went above and beyond to help me. Daisy was amazing. She picked me up at the body shop, brought me back to Midway, and we filled out the paperwork. Super easy and quick. We only have one car, and my wife had a meeting out of the City. So, when I dropped off the rental 4 days later, Daisy asked how I was getting home. I told her I was going to walk and she said, "No. I'll take you." She gave me a lift to our rental house in Santa Monica. Like I said, above and beyond. Thank you, Daisy, and thank you Midway. I look forward to seeing you when I need my next rental car!

From the moment I made my reservation, I was impressed by the efficiency and professionalism of the…read morewhole team. This is my second time renting with them and the pick-up process was incredibly prompt. Shoutout to Chad at SMB location for picking me up and kudos to the lovely lady at Ocean location for being on top of my reservation. Ten stars for both! Overall, I couldn't have asked for a better experience, and undoubtedly earned my loyalty. Their combination of prompt service and outstanding customer care has set the bar high, and they will always be my first choice for car rental services. I wholeheartedly recommend them to anyone in need of reliable transportation.

I recently rented a car from Enterprise in Marina del Rey, and Matt was the one who helped me out…read more He was genuinely friendly and easy to work with. I had originally booked a 1/2-ton truck, but it wasn't available on the lot. Instead of making it a hassle, Matt called me right away and offered a minivan with similar cargo capacity. It actually ended up working even better for what we needed. That kind of quick thinking and customer service really stood out. I'd definitely come back to this location for future rentals.

I've always had good luck at this location. The staff seems to genuinely care whether I am…read moresatisfied with my rental and each time i have been. Live long and prosper Enterprise Marina del Rey.

The Staff I called in to to make my reservation. We're beyond kind. I really enjoyed speaking with…read morethem. On the other hand when I went to the location, I felt like I was bothering them when I asked locations. I happen to be someone who is extremely short they don't have that many cars so they asked me which one I wanted. I said I want the car where my legs can reach the petals and they kind of gave me a sideway glance and I explained that I'm serious because it's very hard for me even if my seats pulled all the way up they begrudgingly helped me do that but they were not very nice about it

I see this location doesn't have the greatest reviews but I had a very positive experience. I was…read moreprovided with a rental by the Ford dealership down the street while they addressed a recall issue on my vehicle. Monica (from Enterprise) shuttled me between the dealership and this Enterprise location. Brenda helped me pick up and drop off the rental vehicle. Both ladies were friendly, efficient and knowledgeable. I appreciate their great service and helping me to be on my way quickly as I was handling the pick up/drop off during a busy time at work and I only had my lunch hour. Thank you!

Terrible customer service, angry guy at desk always seems irritated to have customers. I arrived at…read more2 to pick up, office was closed for lunch, had to wait 20 minutes, and then he was rude and dismissive

Very disappointing experience. This was our second bad experience at this location with the same…read moreemployee( Raul Hernandez) very rude and angry guy . The first time he arrived about 20 minutes late. This time,40 minutes late without any apology, while several families were waiting. He showed no respect for customers' time. When my mom had questions about the additional driver fee, instead of patiently explaining that he would wave it, he raised his voice to my mom and spoke in a disrespectful manner. Customer service should be professionalpatient, and respectful. Based on our repeated experiences, I don't think this employee is a good fit for customer service. I hope Budget addresses this issue so other customers don't have the same experience.