I don't know why people gave this place bad reviews. Bruce was super friendly and helpful for me, and rented me a car at a fair price. The car ran well and worked as expected. I was running late when I returned the car, and his staff was very accommodating and friendly and rushed me to the airport once the paperwork was settled. Henry was very friendly and super quick :) When I come to LA again, I'll rent from this place. read more

Mike and Mariela were exceptional to work with helping us get our rental car situated for our group. They were very accommodating informative and went above and beyond even though we had a couple obstacles to overcome. I highly recommend them. Their custom service is outstanding. read more

This is a scam... you try to save money and you end up paying 5x more than what you would pay in any other place... next time I'm just using TURU! It's an airbnb for car rental, they have insurance, everything! and it's cheaper :) thank me later! read more

These guys are scammers!!!!!! They completely ruined our vacation with their poor customer service, unethical business and behavior, etc. At the end of our trip, we were running late to the airport and they even refused to take us there (even though they had promised to earlier). We nearly missed our flight and were treated so poorly by this company. I would not recommend them to my worst enemy. Truly. read more

Scammers. The good part is, that they accept debit cards and they are nice and helpful at first. As we didn't use a credit card, we were charged a $400 deposit. Guess what. After we returned the car safe and sound, the deposit was never returned and the company ignores our messages. After reading the other reviews here, I see that if I even try to talk to them, they would always come up with a reason why would they keep the deposit and they have charged even more, so we should be actually happy to have lost only $400. If you're not in desperate need of any car rental that accepts debit cards, avoid LAXpress Van Rental. read more

Just don't. It was that bad. They wanted us to walk a mile with a baby and our suitcases to get a ride to the airport.

I was happy to find these guys after Avis informed me, after a 1 1/2 hr wait, that they couldn't rent me my reserved vehicle using my Debit Card. LA Xpress picked my group up from Avis and took us to their office. I had been told $675 for the 3 days for a 3-row Honda Pilot, but later noticed I had been charged $795. When I questioned this, I was told "Probably Tax". That's a lot of tax! I was asked when I would be returning the vehicle, and I said 11am on Monday. She told me they don't open until 12pm (so don't believe the hours listed on this site). She said to bring the car to The Parking Spot by the airport, park wherever I can, put the keys and ticket under the seat, take a video of the outside of the vehicle including parking spot #, and send it to her by text msg. While driving the vehicle around LA, we all noticed a wub, wub, wub sound coming from one of the wheels/tires. I reported this as it scared the kids and I didn't think an $800 for 3 day rental should sound like that. I was told "It's safe. Only has 9,000 miles on it." After returning the vehicle as instructed, we caught our flight home and I later noticed an additional $30.42 charge on my card, so I texted them. I was told it was the Parking Spot parking fees. I cannot believe they passed that expense along to me, when it was not my fault they opened at such a late time on a business day (Monday). Beware, as they seemingly "forgot" to mention this to me at the time of rental. read more

My experience with LAXpress Van Rental was incredible. I was originally planning on going with a bigger corporate rental car company, but the pricing was much too high for myself. Luckily, I was able to be introduced to this locally owned business that is located very closely to LAX. The owner Bruce was so kind and gracious in helping me find the most reasonably priced car for the 2-weeks I was apartment hunting in L.A. I also felt good about renting a car from here because one of the best ways to be more sustainable is to support local businesses. I highly recommend using this company for renting a car if you're visiting Los Angeles. I will be recommending LAXpress Van Rental to all of my friends!! Thank you for helping me make my transition to LA a smooth one. read more

I came to visit LA for a 20 days vacation. I've searched almost every rental agency in LAX. I was not eligible to rent a car since I am under age 25 and don't have a credit card. But I'm glad that I found "LAXpress van rental". The agency not only provides van rental, but they also rent compact cars to clients. So I decided to rent a compact car for the first 10 days. The staff member was very kind and helpful. They agreed that I can rent the car with a debit card. I was off to the road after 15 minutes of the rental process. It was very efficient especially since I was starving and exhausted from the long flight. The condition of the car was nice and clean too. After the first 10 days of rental, I decided to rent the car for an additional 7 days since I had great experience with "LAXpress van rental" so far. On day 5, I wasn't careful enough that I accidentally popped two tires at the gas station. I contacted the agency and they resolved the situation very quickly. I received help within 30 minutes after the incident. Two staff members came changed the tire and picked me up. I went back to the agency and they exchanged another car for me. I was liable for the incident. Since the insurance didn't cover tire damages, everything was out of the pocket for me. However, I truly appreciate "LAXpress van rental" that they took good care of my mess. I'm impressed with how they resolve the situation efficiently. Anyways, I highly recommend this car agency to anyone who's in need of good customer service and high quality cars. I will definitely rent the car again next time when I come visit LA. 我有来洛杉矶度20天的假。我几乎找遍了洛杉矶所有的租赁公司。我没有资格租车，因为我不到25岁而且没有信用卡。但我很高兴我找到了" LAXpress出租货车"这家公司不仅提供面包车租赁服务，还向客户出租小型汽车。所以头10天我决定租一辆小型车。工作人员非常友好，乐于助人。他们同意我可以用借记卡租车。我在15分钟的租赁过程后就出发了。这是非常有效的，特别是因为我饿了还有经历了疲惫的长途飞行。车子的状况也很好很干净。在租了10天之后，我决定把车再租7天，因为到目前为止，我对"LAXpress货车租赁"有很好的经验。第五天，我不够小心，在加油站不小心爆了两个轮胎。我联系了代理商，他们很快就解决了这个问题。我在事故发生后30分钟内就得到了帮助。两名工作人员过来换轮胎，把我接走。我又去了那家代理商，他们给我换了一辆车。我对这一事件负有责任。因为保险不包括轮胎的损坏，所以我全部自掏腰包。不过，我真的很感谢" LAXpress货车租赁公司"他们把我的烂摊子处理得很好。我对他们有效解决问题的方式印象深刻。无论如何，我强烈推荐这家汽车代理商给任何需要好的客户服务和高质量汽车的人。我下次来洛杉矶一定会再来这个租车公司租车的。 read more

LAXpress Van Rental - Broken tire - Car Rental Near Me - Inglewood, California

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Terrible customer service.old vans check engine light came on ! Charged for two extra days instead of one .never again !

Jut called the place to ask a simple question assist my child as she lost the key to the car The guy who answered the phone did not even let me ask a question once I explained who I was He cut me off and said he did not have time to deal with me and he already explained everything to her and I was wasting his time as he had customers I then said so u are cutting me off and won't help me and he said not but he wouldn't " deal with me and was irritated. " He refused to answer any questions and threatened me that he would not mail her the key! U have to be kidding me I could not believe how I was treated after literally asking one question When asked if I could speak to his boss he said he was the boss If this is how Californians treat their visitors Pretty pathetic Please don't rent from these assholes In 50 years I have never ever had such poor customer service if that is what u want to call it And there is more... never notified my daughter that he would send the key. Fortunately she called them to cancel it. He then threatened her that he would still charge her for $250 even tho these idiots didn't keep a spare key in the first place There continued to be billing problems He refused to explain charges to her and tried to dismiss her so he would not have to speak to her The owner then insulted her , unbelievable Sounds like they undercut prices to get business and zero business skills much less customer service Clearly they have no respect for their female customers read more

This place is amazing... The 24/7 service is fantastic and staff are friendly... Definitely coming back here for my future trips...

I reserved and rented two 12-person vans from this company. A few days before the pickup date, I received a call confirming the reservation and inquiring about how we wanted the vans setup: Did we want any benches removed for cargo? Did we prefer captains chairs to bench seats? On the date of the pickup, the vans were ready. They were clean, they were setup exactly as we needed them. The staff was very friendly and helpful. They made sure we had what we needed and then sent us off in no time at all, with zero hassle. Price: 5 stars Value: 5 stars Customer Service: 5 stars Vans: 5 stars Highly recommend! Will definitely be my first choice anytime I have the need. Thank you! read more

The worst car rental ever. I tried to Rent-A-Car . Because I'm a tourist I have been overcharged for the rental. When I realized It I called to clear the issue, but because it was a pre-paid card for traveling they told me I can't do anything about it. After I did the research I found out that I could have had the same car for the same time with the same insurance for only $700-$900, and I paid $1700. NEVER rent from this place it is a fraud watch out!!! read more

Unbelievable!!!! This mothe... Is the worst ever!!!! Was overcharging me for $1000 can you believe it?!!! Was calling few times to ask for the money back and even said that I will return the car but was told not to call again. He said that even if I bring it back I will pay $1600 for 5 days!!!!!!!!!!!!! STAY AWAY if you are smart and care for your money!!! read more

Making up issues to over charge you. Worst accounting. Never submit invoice upon request. Bruce seemed to be nice but turned out to be very disappointing and unprofessional. I've been using them for months and thought I could trust them. Realized there were several unauthorized charges. Mike just doesn't care and no nice at all. I don't recommend them. Too bad thought I was dealing with better people. read more

This place is HORRIBLE. When we first rented the car, the old gentlemen did not give us an inspection, he just gave us the keys and walked away. We drove it fine for the 3 days we had it and returned in the 4th day. The guy said we scratched the circled part in the photo below and the rest was already there from the previous renters. We had to pay a $150 damage fee. He had no photos from the car before we supposedly scratched it. I don't understand how the whole side was scratched but ONLY the circled part was us. Do NOT rent here. read more

LAXpress Van Rental - Car Rental Near Me - Inglewood, California

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IN BRIEF: All around positive experience. Without hesitation would use again! FULL STORY: I needed a cargo van to move items to/from my storage facility. It appears that the majority of companies in LA that specialize in van rentals are centered around LAX, near the intersection of Century/La Cienega. Surprising discovery that the cost of renting a cargo van is cheaper than renting a COMPACT from Enterprise. I could not believe it myself. I do not understand at all the economics to make that even possible, but it's a benefit for me considering that all too often I found myself moving around objects too big to fit into my car. I do my due diligence when quote shopping. Here's a tip when getting a quote: make sure to ask whether it includes tax + fees. Also inquire about included mileage. The cheapest quote I found was from AVR Airport Van Rental, which I believe is the largest van rental company in LA. If you spend a few minutes to read AVR's reviews on Yelp you'll notice a pattern of one star reviews that are genuinely frightening. I think that Americans tend to gravitate towards the "biggest" corporate style companies, whereas I'm the opposite. I prefer to support local, family-owned businesses and not just because of some idealistic world view. The result is more personable customer service that gives you a more gratifying feeling at the end of the day. The second best quote I found was from Mike at LAXpress. Mike knows how to take care of his customers! He matched the price of AVR, provides more than double their mileage limit, and even threw in an upgrade to a 15 passenger van without seats, which is larger than typical cargo vans. Plus it's a Chevy, which I prefer because they handle better than Ford E150's. Checkout of the van was taken care of by Bruce who was super friendly and hospitable. The van drove exceptionally, no problems whatsoever. Having the extra space of a bigger van came in handy. I ran an hour late on the return and called Mike to give a heads up and he was totally cool about it. LAXpress has earned a customer. Thank you Yelp for the introduction. read more

Had a reservation for 3 months at one of the major rental places...Never knew I wouldn't "qualify"...still don't understand how since I've rented there a half dozen times in 2 years. Anyway, Everyone was sold out so I tried calling every place I could. I resorted to a van rental not knowing they had much more than vans available. When I called, they were quick to figure out my needs and get me the best rental (Medium sized SUV) they could. They sent a driver to pick me up (almost 3 miles away). Smooth and easy. and because it's a smaller place, no wait or traffic. I even saw convertibles on their lot. Friendly and professional. Couldn't believe the negative yelp reviews and felt obligated to leave a great one. I even got the vehicle at about a 20% discount from my original reservation. Overall they turned a very terrible situation into a perfect rental. I'll be a returning customer next time I'm in town. read more

I rented a van last year to take the family to Vegas for the holidays. I was very happy with my experience. I dealt with Bruce last year, and we were very satisfied with the deal and rate he gave us. Hence the reason I once again asked if we could have the same rate for our Christmas Holliday in 2014. And from past experience, he asked me to make sure I made a reservation at least 2 months before our travel date( due to being sold out) . I forgot to make the reservation. I just called and not only did he remember me, he gave me a free upgrade and a free GPS rental for the duration of our rental for being a repeat customer. The only thing that could be better is if they were open a little later, maybe like 10ish. Overall this is the place to go!! read more

Great ! Place Very friendly, great rates . Would recommend this place to anyone that needs to rent a van . We rented a 15 passenger van to take 15 teenagers paint balling . read more

Btw.. I'm not too satisfied w| this car rental place .. I reserved a luxury rental w| Sixt, they were sold out of cars upon my arrival & they recommended me to LAXpress ); not a happy camper ... too many weird & hidden fees, staff not to welcoming, but whatever! nope nope nope. read more

I HIGHLY RECOMMEND LAXpress Van Rental. I needed to rent a 12 passenger Van for a Vegas trip with me and my boyfriend and 5 other couples. I took the responsibility to find the Van that was cost efficiant and good that all of us could afford. After reading some reviews on yelp I took the chance and decided to rent from LAXpress. All I can say is AWESOME. I had a wonderful experience renting the Van, friendly staff and great customer service. read more

The price for the Van rental was the best I could find. Van was not in the best of shape however the lady assisting me made notation of all the dings. I guess when moving furniture you don't need a pretty van. LOL! Anyway, prompt service, inviting, and friendly. I returned the van at night and the owner MIKE offered to walk me to my car. Good experience, will rent from them again. read more

3rd year in roll now, just got back from big bear with the fam. Mike upgraded us to them new transit vans. I personally like how the old style fords ride better but a free upgrade for the same price was definitely appreciated. Very friendly and honest guys. Way 2 go! read more

Want to thank Michael and his team. Picked us up, got us a car and sent us on our way within 30 mins. Excellent price and they were just as helpful when we dropped it back off. Thanks again Mike for taking care of us. read more

Conveniently located. Reasonably priced. Excellent customer service. Definitely recommend LAXpress for passenger and cargo van rental.

WONDERFUL experience with LAXpress Van Rental! They helped us in a bind late at night and also found my wallet and returned it with everything inside! Don't listen to the bad reviews because I had nothing but a exceptional experience with this car rental. The employees were very friendly. Will use this company for all of my Californian car rental needs! read more

Horrible experience. Booked a reservation for a minivan online 6 weeks in advance. Once I arrived they could not provide that car and offered me a 12 passenger van instead. They could not comprehend that it was not an even replacement. The van is 6-8 feet longer and will burn 2x as much gas. We were picked up at the airport and brought to a seedy location, as you can see in the picture, which was their "sister location" and offered the car we booked but with more expensive terms. When I objected they refused me service and locked my luggage in the car. Left me stranded and waiting with my four kids in an unsavory neighborhood. Finally after waiting for them to finish with other customers, they open the car, I retrieved my luggage and walked about a mile down the road to another van rental business that helped us out of this horrible experience! read more

Talked to Mike on the phone. Worked with his dad Bruce when we came in to pick up the van. Great guys. Super friendly, easy to work with. The van worked great and we didn't have any problems with it. I highly recommend renting from here and working with these guys read more

We returned our rental car with a full tank of gas, which was the agreement. When we returned, they asked for a receipt proving that we filled it up within ten miles of the drop-off location. We had, but we didn't have a receipt because no one had ever told us that we needed one. They charged us $11 for this. I called to discuss the issue with a manager, got disconnected, called back again and was never able to connect. Ridiculous. read more

With so much competition in renting vehicles, its hard to find a rental company thats affordable and delivers great customer service. I Found LAXpress Van Rental on the web when I was looking for a 15 passenger van, Mike picked up the phone and gave me a great deal along with the service I was looking for. The Van was clean, catered to my specifics and ready to go on arrival. This is the second time I have used them for my family road trips and I will be returning years to come. Call and ask for Mike. read more

Wow I wouldn't recommend them.... Check your contract.... Originally had a reservation with Dollar rentals... They do a credit check with debit card...I was denied of course because of BK on my credit.... Dollar clerk makes a call to LA Xpress....A person comes pick me up...We rent for 4 days @$320 plus additional $500 deposit....I bring back the rental 2 days early to get refunded $160 back to my card... They declined and said can't VB because it's a 4 Day rental contract... Wow read more

Rented from here. Old van. Broke down with us. Ed the company no one answered. We missed our flight due tl that. And they did not refund anything to us. read more

This place was above and beyond any rental experience I have ever had. I was looking to rent a van for a trip to Vegas. Great customer service start to finish. Great rates and very friendly staff. read more

The best service! So knowledgeable and fast. Great location. Close to everything! I travel here often, I will be sure to come and rent a car from here EVERYTIME!! They are busy, so that should tell you that they have good service! Great people and good overall experience! Thanks! read more

Great customer service!! Very friendly staff that is beyond helpful. I would definitely recommend renting a van from here because of the great service and very reasonable prices. read more

They accommodated me renting without a credit card. Clean and friendly. Other rental companies were quoting high, but their prices made sense, especially factoring the under-25 yr old fee I had to deal with. Car ran great, no issues and smooth process. They may be a small independent company, but they're good quality. I'd use them again when I visit. read more

We rented two vans from Mike for a student trip to LA in 2013. Their service was excellent, their vans were new and clean, and the price beat others in the area. What more would you want as a customer?! We are planning on using them again this year for the same trip and expect everything to be equally as great! read more

The worst car rental I have ever deal with. Using Uber is much better than deal with rude lier. They charged me for toll road and parking tickets which are already paid by me and they know that. I asked them to send me the details for these tickets more than 10 times and they keep evading (he said I don't have time to send the details) but he has time to charge me for nothing. I send him email and he received my email and he confirmed that when I called him yesterday. He said the email will be sent by 2:30pm and nothing is received. read more