Management was quick to step in and listen to my concerns regarding retraining and ADA compliance…read more I believe it was just a one off occurrence and I will now have no problem returning to this location for future rentals .

As others have noted, this is probably one of the smoothest rental experiences I've had while…read moretravelling. The shuttles to and from the airport were smooth and not too crowded. I used the self-serve kiosk and while the interface was dated, it wasn't too difficult to navigate through the different options. Through they didn't have the compact SUV that I originally requested, the standard SUV options were pretty good and had all the safety features. I was pleased with how clean the interior was as well. Returning the car was also relatively easy and I didn't experience unexpected fees. I got my electronic receipt quickly and was able to board a shuttle right away. Due to how quick this process was compared to previous experiences at other companies, I surprisingly got to the airport with plenty of time to spare before my flight.

Update star rating now that MGMT has been made aware of the shuttle situation. Safe travels!read more

Saying I hate enterprise is an understatement- these people don't even deserve one star. CALLING…read moreTHEIR CUSTOMER SERVICE DEPARTMENT GETS YOU NO WHERE-I AM PROOF. Their branch in Miami airport is a flaming dumpster fire (have called customer service 5x no resolution ) - Miami gave us a broken car with a faulty engine - and the enterprise at LAX isn't any better. I lost a custom dog collar in the Range Rover we rented. Immediately called them and filled a form online. Got a message hours later that they didn't find it- a month later got a call from a guy saying he found a dog collar in the Range Rover as he'd accidentally dropped his credit card between the seat . He was kind enough to contact me and send it to me via mail (what was left of it) What I got back was basically a few stones and my dog's tag. Some certified a hole ripped up the collar, made a piece of jewelry for themselves with the clasp and then dropped the pieces they didn't want back in the car. I hope you go to hell. So, not only does enterprise not do their job when it comes to lost and found- either the employees themselves or the people renting cars are kleptomaniacs and steal valuables. Humanity is in a sad place if someone doesn't have money to buy a necklace and steals a chain made for a dog. Enterprise is a disgusting organization and anyone who works for them is inept. A bunch of criminals work here. Truly the worst of humanity and low IQ. Oh and their lost and found doesn't have a phone number. I can't even imagine the things they've stolen from customers / had stolen by the people that rent their cars due to their inability to do their job. This corporation is a subsection of the worst of humanity. * Also in response to Nellie- what a liar. You guys aren't going to do ANYTHING. No one has reached out to me I keep having to chase to get help or a response. LIARS. "Be prepared to share" - what a joke

A+ service. Had to come here last minute for an emergency rental situation - they were quick,…read morefriendly and most efficient. I had no idea renting a car could be so easy, stress-free and quick. SO many places try to rob you and completely rip you off, not this place. Highly recommend!!

LAX CAR RENTALS- when I tell you run don't walk to Prime Car Rental believe me . We came here…read morebecause of a Yelp referral and it was amazing service from the beginning to the end . Alex is your go to guy and he was quick and told me exactly what to do to get there . Paperwork was quick with great options of cars ! We ended up getting a Honda accord that was real lovely and new. Highly recommend Prime Car . You won't be in any more long annoying lines !!! Enjoy !! And you will get personalized service too .

On balance and having been an Emerald Club member for 35 years, I'd say National is the best among…read morethe big 3. Easy to rent, easy to return and competitive rates

Enrique the manager is really helpful and excellent service. We rented a Rouge and had some…read moreproblems with the car. Enrique took care of it very quickly. Excellent and speedy service.

Great customer service, good cars and ver reasonable one-way dropoff rates…read more Give them a try - we are happy we did.

Disappointing customer service and vehicle maintenance…read more I had a highly frustrating experience with this location regarding vehicle safety and communication. We were leased a rental car that, upon closer inspection a day into driving it, was found to have two damaged tires. This is a significant safety oversight that should have been caught during a standard pre-rental inspection before the car was allowed on the road. When I brought this to the attention of the branch, the manager, Nathan, assured me he would follow up with his senior manager to resolve the situation. Unfortunately, that follow-up never happened, and communication completely stopped on their end. Fortunately, our credit card company reviewed our photographic evidence of the pre-existing damage and fully resolved the dispute in our favor. While the financial side is taken care of, the lack of thorough vehicle inspections and the unfulfilled promises of management mean I will be choosing other rental options in the future. Inspect your vehicles carefully before leaving this lot.

Based on the low reviews of this place, we were a little nervous about our rental car process…read more Fortunately, we had a somewhat seamless process of picking up the car, and dropping off was super easy. Obviously, it depends on the time of your arrival, as you may deal with a couple of parties ahead of you, or super long lines that could take a while. The first vehicle we had was, unfortunately, not processed and marked in having a pre-paid reservation; even though we had to make a repeat of the process when we got to the exit gate, we were able to get another vehicle that we actually preferred - it all worked out in the end! Service was pretty friendly and efficient! They do have a shuttle that runs every 15 minutes or so from and to LAX, which is extremely convenient. Definitely can recommend this rental spot if you're in the area! +great customer service +shuttle to and from LAX +decent selection of vehicles

I reserved an intermediate electric elite tier of car months before my travel date. When I checked…read morein in advance, I was notified that I will have a chance to select my car ahead of pickup, which never happened. When I arrived, I had to wait 1+ hours in a line to meet with an agent, which means the advanced check in was completely useless. Once I got to an agent, she let us know that "electric cars are not popular" and therefore there's none in stock and will have to offer us a more expensive hybrid car instead. I ended up having to pay more for this "upgrade." I'm appalled that Hertz allowed me to reserve a class of car that didn't even exist and then scam me on the spot at pick up by charging me more for a different car. Then, when we entered the garage to pick up the more expensive car, we saw that there were hundreds of cars (including electric cars) in stock. I will never use this service again and I'm appalled at the level of scamming and customer service that was exhibited.

LB made our experience seamless. We arrived in the fast break line and LB was professional and…read moreknowledgeable. The car that we reserved was not available so LB walked us to our rental to make sure that it was an acceptable replacement. Personal attention goes a long way. Thanks LB! Make sure that you sign up for Budget Fastbreak for faster service.

I recently returned a rental car and was told everything was good to go (my mistake for not asking…read morefor a receipt). Later that day, I was shocked to see I had been charged late fees and an extra day because the vehicle was never properly checked in. When I went back to the Fast Break counter, they weren't able to resolve the issue and brushed me off. Thankfully, I met DJ outside, and he completely turned the situation around. DJ went out of his way to personally locate the vehicle, investigate what happened, and make sure the rental was properly closed out. It turns out the original check-in was never processed. DJ showed exceptional customer service, professionalism, and genuine care. He didn't brush me off or pass me along, he owned the situation and fixed it. Cristina also assisted and was helpful throughout the process. Because of DJ, what started as a frustrating experience ended on a positive note. Employees like them make a huge difference. Thank you again! 5 stars for DJ!

Renting a car in Los Angeles, California…read more.. My friend, Dan O., gave me a tip that I still use to this day: Autoslash.com I feel like I get the best deals here. That's how I decided to rent a car from Fox Rent A Car. I caught the free shuttle outside of Terminal 6 at LAX. It did seem like other rental car companies had more shuttles pass by, but not a huge difference. The clerk that helped me was friendly and efficient. I found my assigned car fairly easily and rode off uneventfully. So far so good! I didn't even have to fill my tank up yet. Haha! I will fill it on my own instead of paying $5.99 per gallon of gasoline of they fill my tank. I'm quite sure that I can find a lower price than $5.99.

**Terrible Experience at FOX Rent-a-Car/Europcar at LAX, July 11, 2026**…read more We had an absolutely horrible car rental experience at LAX on July 11, 2026. We arrived around 11:15 AM and had pre-paid through Expedia. We waited almost an hour in a hot building with very limited seating just to check in. The facility was extremely crowded, and many customers were waiting over an hour for their vehicles. The associate told us an upgrade would cost $200 plus taxes, which was just over $220. I remember this clearly because I called my sister to make sure the upgrade was okay since she was covering the cost and paying us back. After authorizing the charge, we were told we would have to wait 45 minutes for a car because none were available. To be clear, our original rental car was not available either. We ended up waiting over another hour. We finally received a car that was dirty and smelled. There were almost no cars in the lot, and we did try to switch to a different vehicle, but the only other option was not a 6-seater, which was the reason we had paid to upgrade in the first place. We arrived at 11:15 AM and didn't leave until approximately 1:30 PM. We lost over two hours of our vacation just trying to get a rental car. The billing was another issue. We were told the upgrade would be just over $220, but the paperwork we received stated the charge would not exceed $304. That was already different from what I had told my sister the upgrade would cost. We were later charged approximately $390, supposedly due to a charge for a full tank of gas. We had filled the car in Malibu the day before and had barely driven it, so there was more than half a tank remaining when we returned it. When we contacted customer service, they were rude and dismissive. They offered only a small credit toward a future rental, which is useless because we will never rent from them again. When my husband requested to speak with a supervisor, we were told someone would call within 72 to 96 hours. When he asked to speak with the supervisor who was apparently there, the representative refused. This was an unacceptable experience from start to finish. Long waits, a dirty and smelly vehicle, unexpected and questionable charges, and terrible customer service. We rented through Europcar, not FOX, but apparently they are connected or operated by the same company. Travelers should be aware of this and carefully check all paperwork and charges before signing anything. **We will never rent from this company again.**

I rent cars from time to time and it's not always a pleasant experience. Today I was helped by…read moreTrenton and the area manager (name I didn't catch but she was great) . This is a no frills, down to business location and I am super grateful for the professionalism and promptness I found here.

4 HOURS to get a car after reaching this location, with a proper booking and showing up exactly on…read moretime! FOUR! Staff was completely dismissing. Obviously underpaid employees and understaffed location. A nightmare. AVOID at all cost if possible.

I experienced great service the pickup from the airport was fast and driver was friendly. Upon…read morearrival to the rental office I was in and out in less than 15 minutes. They also have after hours return if you ask for it but I didn't need it. I'll definitely use them again when I'm back in this area.

Great. I had a very good experience with this company. It…read morewas my first time that i became familiar with this rental car company through discover car website. The staff were very polite, knowledgeable and helpful . The car was very clean and new. Also thanks to Danial who helped me a lot with my luggage and gave me a ride to airport, very polite and understanding.