I rent cars regularly from Avis which are usually pretty good. At this location they didn't have…read morethe car I booked and was confirmed available and charged me double for a different car. This was done with no prior warning. The staff had no appreciation what they were doing was wrong and told me that I could complain through the website if I wanted.

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Hired a car to travel through Tasmania - the brakes FAILED on our third day, leaving us to drive…read moreroughly 200km without brakes (due to some areas of Tasmania not having reception). aside from putting our lives in danger, i've made multiple requests for at least be reimbursed for the 2 days i couldn't travel anywhere whilst the issue was being resolved. i've followed up 4 times, without any progress. no moral accountability. stay clear - not worth the 'savings'

Oh, Wicked Campers! How I love thee, and kinda hate thee, but mostly love thee…read more Wicked bills themselves as the bad boys of Australia. And they are. They've got the cool bad boy attitude, some of the coolest painted vans you've every seen, and they also charge prices well beyond the quality of their vehicles. I recommend you get to Wicked early to pick up your van. We did and it seemed wise as people who got there 30 min after us waited a good 90+ minutes while we got instant service. The Wicked depot is pretty awesome to look at. I've posted some pics of the graffiti. Our first surprise came pretty quickly. SURPRISE! You don't have a reservation. Apparently, I failed somehow to confirm my reservation even though I had a confirmation number. That's one way to put a damper on your vacation excitement. Not to worry though, the super friendly and helpful guy behind the counter told me they don't send anybody away and proceeded to find me the best van he could with 0 advanced notice. In the end we got a really Wicked Premium 4x4 2-sleeper that was pretty new and had an amazing Aboriginal paint job. Our second surprise came pretty quickly as well. SURPRISE! After filling the van with 75$ in gas and stopping to pick up a couple of groceries, the van crapped out just before we got to the highway. It seemed the AC wasn't working properly and when we went to fiddle with it, there was a puff of smoke and the car promptly dies. Cue me and the wife sitting on the side of a residential road waiting for Wicked roadside service. They actually came really quickly (we were only maybe 2km from the depot) and identified a broken fan-belt and seizing AC motor. "No problem, Mate. We'll get it started in a jiffy!" Unfortunately, it didn't start in a jiffy. Seems the AC motor had done something bad to the electrical and the van wouldn't start at all. A quick rope connecting bumper to bumper, I road in the van with one mechanic, the wife got in the work truck with the other, and we pull towed it back to Wicked home base. Our third surprise was waiting. Clearly the crappiest of premium vans in their fleet was now waiting for our enjoyment. A real beast which was smaller, dirtier, and much less pretty than the previous. But it had AC and started so with a quick trip to the gas station where Wicked paid for the next 75$ of petrol, we were off and rolling. Two weeks later, I really had no complaints about the van. I didn't have too many positive things to say either. The beds were comfortable enough - but not too comfortable. The privacy curtains were pretty old and kinda crappy - more like semi-privacy curtains you could say. The van ran fine but shook pretty strongly right around 100km. We did get a few more surprises as we went along. SURPRISE! Sometimes the electric motor for the sunroof stopped working. SURPRISE! The van doesn't ding at you when you leave the lights on. SURPRISE! Wicked didn't leave us a pair of jumper cables like we expected. SURPRISE! They did get a roadside service agent out to us in Port Macquarie in about 40 minutes. Ah, Wicked, I guess I love you. I wish you had given me that sweet Grateful Dead van I saw in a lot in Byron Bay but I'll never forget the piece of shit I spent my Australia vacation in. Overall, I recommend you rent from a company with a cleaner, newer fleet of vehicles. But you won't have as much fun as I did.

I recently enquired about storage space in Albion when I was in between houses, in the middle of a…read morerental crisis and struggling to find housing. NS salespeople kept following me up Daily, stressing that if I didn't jump on the special rate I may miss out. I was still trying to find a house in the meantime - bc otherwise I would have been homeless. I decided to play it safe and book a storage place, trusting that that would be the right decision, spending money that I didn't have to ensure I could have a backup. I got a call from a salesperson AGAIN with a tart tone saying "You said you were going to book the unit and i haven't heard from you", to which I replied "Actually i just booked it, I'm not sure why it didn't come up on your system". She replied "oh well i'll take you off as a lead then". I'll take you off as a lead?! nice. At the eleventh hour, I ended up finding a place, signing a lease and being handed the keys the same day. I enquired to cancel my storage space to which I was given the run around on how to pursue a refund. I have today, received an email that my refund request was denied with a short and sharp correspondence. Not sure if NS is aware of the rental crisis or just hoping to leverage off of it, but with that context and all of the customer touchpoints I have experienced throughout my encounters with National Storage, I have had a sub-par experience. I am extremely disappointed about the lack of care from beginning to end, and they've certainly guaranteed that I will never recommend nor use NS in the future.

From the owner: The National Storage offering spans self-storage, business storage, records management, climate…read morecontrolled wine storage, vehicle storage, vehicle and trailer hire, packaging, insurance and other value added services. Each National Storage centre reflects our commitment to quality, convenience and service. At National Storage, you can expect secure, clean and modern premises and a wide range of packaging materials on offer, together with a team of professionals trained in the exacting task of efficient and cost-effective storage.