Consistently high level of service from all the staff here, even during the busy period. Cars are…read moreof good quality and I've never had a problem with anyone of them. All staff are courteous and most helpful too. Happy to be a regular customer!

In 10+ years of driving and hiring cars, never have I had an experience this personal and…read moreexceptional. Double-booking myself is something I've become talented at doing and on this occasion it saw me needing a reliable form of transport from Cleveland to Doomben Racecourse and back again. Jeeves was off on his annual round the world jaunt on this weekend so helicopter transfer was out. Enter Betta. Mark & Nicole run a pretty great local and family business. Having ruled out public transport I found this Cleveland based car hire company and they made the booking process as easy as ABC. Not only did they have a small car available on the dates I needed, it was budget-friendly ($60 and 200kms included) and they collected and dropped me off at the ferry terminal for Stradbroke Island. Talk about service! The car itself was spick, span and safely speedy. Any tolls that you may have driven through are fixed up upon return. Plus, rather than you having to take account of any existing damage to the car they photograph it before you zip away. Suffice to say, these guys will be top of my list next time I'm in need of four wheels in Cleveland.

This was my first trip to Australia and my first time renting a car internationally. The staff at…read moreEast Coast are wonderful both upon my arrival and return the vehicle. They took their time to review all the features of the vehicle and answer all my questions including providing recommendations for topping off the fuel on my return. The vehicle I rented was perfect and I had absolutely no problems my entire trip.

One of the worst rental experiences we've ever had -- and we were stranded with a toddler. Our…read moreflight landed at 10:00 PM (only 15 mins late), and by the time we collected our luggage and called East Coast Car Rentals at exactly 10:30 PM, their office was already shut. No one answered, no instructions were provided, and we had no way to access the car we had booked. We had to scramble late at night with a child under 2, pay for multiple taxis -- to their office, then to our accommodation, and again the next morning -- just to finally get the vehicle. To make matters worse, when they called back the next day, the staff were completely unapologetic and rude, repeatedly blaming us and showing zero empathy. Then, when I called on the day of return to simply ask how long the car return process usually takes so I could plan my journey, I was met with one of the rudest customer service reps I've ever spoken to. He outright refused to give me any timeframe and wouldn't explain why I couldn't request an airport shuttle over the phone. Very poor operations. No accountability. No support. And absolutely disgraceful customer service. Never booking with them again.

Just picked up our new ix35 today. The service was excellent here & the staff were very helpful…read more They gave us an excellent price too. A good place to buy a new car. Very satisfied with the service.

I bought a new Hyundai I30 Petrol Elite Hatchback from Northside Hyundai and got 1500 km service…read moredone by them and on my way to the Sunshine Coast the motor blew up. Vehicle was towed to Sunco Hyundai Dealership at Maroochydore and I was told would be fixed in 1 week but later told 2 months as a new motor had to come from Korea. I was given a Avis hire car but found when checking the paperwork that there was a $2500 Excess so returned the vehicle and was left without a vehicle for nearly 2 months. I requested in writing that Northside Hyundai to either give me a replacement new vehicle or a full refund and put a complaint in with Fair Trading Qld but this was refused. Vehicle was then given back to me after repair and my mechanic then discovered that when new motor had been installed the driveshaft oil seal had been damaged and the heater hose also damaged and reinstalled. I then took the vehicle to Lakes Hyundai Dealership and they tried to repair but left the engine bolts loose. Car was driven for one month with a loose engine and taken back to Hyundai several times before it was discovered they had forgotten to do up the bolts. I then got the vehicle back only to discover the motor was overheating and has an oil leak and I called RACQ who also discovered fuel injector leak, noisy tappets and suspected electrical wiring fault and vehicle returned to Northside Hyundai. Car is still with Northside Hyundai as I have written to them and rejected the car due to many major faults with the engine under Australian Consumer Law and have requested either a full refund or a new replacement vehicle as per Hyundai Warranty and have been offered a new replacement vehicle but they are requiring me to pay them $3000 which I have refused. One month and one week have passed since returning the vehicle and I have been given a loan car by Northside Hyundai which is a Hyundai Accent the basic model but there is still no resolution in sight. Buyer beware!!!! The Hyundai warranty is not worth the paper it is written on as they will try to repair instead of refunding or replacing and it appears that every time the dealers work on your car they only seem to make it worst.

Hadn't taken my car in for a service in over 4 years. My car is a 1999 model and I was expecting…read morethe worst. These guys were very upfront and told me when I needed to come back to pick up the car. Besides having my car ready as promised, they itemised everything the car needed to have done and told me what was of urgent priority. Luckily, there wasn't anything major and it was very reasonably priced. I'm very comfortable now with maintaining my car now. I feel they viewed me as a long-term customer and treated me as such.

The service I received today was excellent. They gave me their own car to use to drive around the…read moreblock to deposit money, so I was able to use my bank card