AVOID AT ALL COSTS!…read more The employee helping us installed a car seat and adjust the child locks on our rental vehicle. He also started the vehicle because he wanted to show us where the start button was located (not a typical location). Unfortunately, he inadvertently left without giving us the key to the vehicle. Simple mistake but we didn't know this had happened until we arrived at our destination, attempted to turn off the vehicle and a message displayed on the vehicle stating that the key was missing. With a company as large as Hertz, this should not have been a huge problem, right? WRONG. It took 6 days for them to bring a loaner vehicle to us and another 2 days for them to deliver a replacement key. Meanwhile we were completely stranded and everyone we talked to (customer service, roadside assistance, this location, etc) just kept saying "we will look into it" or "we will call you back." I can't imagine what I would have done if I had been stranded with my toddler at a gas station or somewhere without accommodations. At the end of our rental agreement, we returned the vehicle and the key in the exact same condition it was issued to us. The tacked on: 48.52 EUR for fuel in the loaner car (we only drove it to pick up the replacement key) 508 EUR for the key that they lost 37 EUR for delivery of the loaner vehicle (on day 6 of our rental agreement) After several emails to Hertz and over a month of no response, I just received a canned response saying they would only refund the fuel charge.  They claim they can charge me because: "When a customer rents a vehicle, he or she accepts responsibility for the vehicle and its equipment.  If the vehicle is damaged during an accident, the customer will be held responsible and charged the appropriate repair costs." I never took possession of the key yet they want to hold me financially responsible for their employee's actions. I wish I had read the HUNDREDS of reviews on Google and Yelp stating this location was continually defrauding their customers! It is obvious that they have a serious issue with the management at this location and I am appalled the Hertz is willing to put their reputation on the line rather than addressing the issue.

Foreigners beware... car was beautiful, but if you have a delayed toll charge for a cross border…read morefee of 0.25 cents you'll be charged $32.00 from Hertz as a processing fee... customer service is awful and in disbelief they simply didn't care and after "a supervisor who is the only person who can help will be in touch within 24-48 hours" we're already 7 days... been a customer of Hertz for years and this will probably be my last time renting with them, understand these charges are very common from Hertz internationally... still can't believe they are ripping me off...

If you're reasonably patient, friendly, and pay attention, even a mono-lingual foreigner like Brad…read moreP. or myself can have a great experience with Europcar! Like Brad, I had reserved a particular model but was told it wasn't available and offered an upgrade. This is to be expected when renting a car. If you want a guarantee of a specific model, you need to reserve accordingly. It is a vehicle fleet, not a candy store, and the terms are quite clear about this. Faced with this potential disappointment, I asked if I could wait for one matching my preference to become available, and the staff were very accommodating. I waited no more than 30 minutes and got exactly the vehicle I sought. Namely, a VW Golf VII TDI. It was in excellent condition. Its navi was set to English for me already, and they included thoughtful small touches like a parking time card (v. useful when parking in German city streets) and a snow/ice scraper. The car was great fun to drive and had fantastic fuel economy. Later, when I needed to modify my return location, I called Europcar support and had a fantastic experience. The rep spoke flawless English and went out of his way to help make sure I knew where the new drop-off lot was, as it was at the dense and potentially confusing Cologne Hauptbahnhof. Europcar didn't charge me any extra to change my drop-off location (both the reserved and revised return locations were different from the origin at Frankfurt.) What was originally just a practical, flexible form of transportation for me to range around the Rhineland in became one of the unexpected pleasures of my trip. Vielen Dank, Europcar Frankfurt!

I see the bad reviews and my rental experience was not perfect, but the pick up and return was…read morefairly uneventful. I had an Audi A6 for 15 days. It's a nice driving car and easily keeps up with traffic on the autobahn. The controls were not totally intuitive and the brakes began squeaking on day 2. This was pretty embarrassing at the gate of a military installation. Stopped by a Europcar car lot and garage and was told that this is normal for ceramic brake pads. It did get better. Overall a good price and experience.

Absolutely would not use this company! Should have looked at these existing reviews first!! Have…read moreused them tons in the USA and never had a problem... will never again! They gave us a damaged van and told us to take pics. I think the agent knew we were going to get charged for existing damage. We took pics and videos of the damage. They accused us we added damage in the middle of the existing damage. We were charged over $1,400 above what we agreed to pay. We disputed w Citi, but unfortunately they did not stand behind us... shame on them! Shame on them that they don't have anyway to receive video. Worst rental experience ever!!!

Their system is very slow, plan on waiting in line, then half hour at the counter. And their…read moreventelation was off making for a miserable experience.

Rent from this location 6-8 times a year. Best selection of vehicles by far in all the Sixt…read morelocations I've been to. Only had a small problem once, the brakes were bad on the vehicle. This was no fault of the rental counter. They were very apologetic, gave me another car & I was on my way. All employees from the managers to the counter to the check in personnel have always been very professional & courteous to me. I've done some of my best road trips thanks to the staff here. Wouldn't rent from anyone else. Thank you Sixt FRA & see you all real soon.

SIXT "Bait & Switch" Attempt on an ADVANCE PAID Rental…read more A SIXT Review - "MINUS STARS". Consider this review in your decision to rent any vehicle from SIXT, either directly or through any 3rd parties. I will NOT again. I have experienced their "bait and switch" tactics for the 3rd and last time: "Your RESERVED and PAID FOR vehicle is no longer available. BUT we can offer you this alternative upgrade - at a higher price." Finally, I emphatically replied "NO"; and pursued an alternate rental car company. SIXT owes me reimbursement for my alternate 3rd party vehicle rental: USD$1,297.19 I had reserved a vehicle for three days for pickup at SIXT - FRA; pickup May 27, 2026. The reservation was made through EXPEDIA; I received both EXPEDIA and SIXT confirmation numbers: Expedia itinerary: 73440683727690; SIXT Rental # 9733690594. BECOMING a client of BOTH Expedia and SIXT. Concerned that I might be delayed from the expected pickup time, I attempted to update my pickup time through Expedia; the link would not work. I tried through SIXT also, via the internet (could not due to Expedia origination); by phone (went immediately to message - in German); and via text (I found a number and got a text through. Apparently, ignored.) Upon my arrival the afternoon of May 27, 2026 at the SIXT - FRA counter: "Your vehicle is no longer available. But we can offer a higher-level vehicle at additional cost." MY RESERVED/PAID FOR IN ADVANCE vehicle rental is no longer available!!!! If the RESERVED/PAID FOR IN ADVANCE vehicle had sat for the PAID FOR three days, SIXT would have already reaped economic benefit: PAID FOR REVENUES, with "no miles/no wear and tear" But SIXT apparently has a different business model: "Accept PAID FOR rentals. Release the RESERVED/PAID FOR rental vehicles to other lessees (DOUBLE YOUR REVENUES for the same vehicle already under PAID rental). Then charge the original rental client additional fees.) THAT is "Bait and Switch" If you like that behavior, rent from SIXT. I am still owed USD$1,297.19 for alternate third-party rental costs incurred. I will be re-posting this review until SIXT completes my reimbursement. As for the SIXT perspective: this is an Expedia problem. I also had a SIXT Rental #; became a SIXT client (for the last time). Good luck to you as a SIXT client. (Victim?) Watch out for their explanation to you: "Yes, we will re-rent your RESERVED/PAID FOR vehicle. But don't worry, SIXT will have a more expensive vehicle for you."

Enterprise saved our trip!! We had a terrible experience trying to rent from Europcar at Frankfurt…read moreAirport T1 and were quite stressed with 2 kids and no car. We went to Enterprise and Elo was so helpful, friendly and welcoming! He did a fabulous rate for us and the car was perfect. He honestly saved out trip!! So thankyou Elo... you're a shining light in a tough situation

The representative who helped us was Ibarra who was great to work with. He got us into the car we…read morewanted quickly and helped us with directions to our destination. Upon returning the rental Devin helped us with checking out the auto and provided directions to our hotel. Enterprise has great employees and provide quick and reliable rentals.

I traveled to Germany from the USA. Arrived and went to counter and after I arrived there I was…read moreinformed that my car was no longer available and when I asked for an upgrade or return the money that I paid the lady at the counter shrugged her shoulders. DO NOT RECOOMEND. I WAS STRANDED in a forgein country at the airport. Today I received an email apologizing, asking me for positive feedback and the money issue hasn't even been addressed although I have contacted Hertz stateside or in Germany. i Seriously would do research before you chose Hertz,

Scammers. Rent anywhere but here. I returned a rental car with a pre existing little scratch that I…read moredocumented before I drove off. When I returned the car they claimed I caused the damage and also tried to find all sorts of other damage that they later apologized for but I was still charged unbelievable $1400 for a pre existing little scratch!

Great Experience, staff professional checking me in and out without any waiting times. (Customer…read moreservice improved dramatically to the better since my last experience with another car rental company years ago.)

Terrible experience with Sixt. Their online/over-the-phone customer service is practically…read morenon-existent. Two years ago, they claimed I had been speeding in the vehicle I rented (I had not). They proceeded to not look into the matter and just began fining me. Since then, they have sent these fines to a collection agency--and this is after my communication with them explaining that I needed to see more evidence. Absolutely insane. With so many Rental Car Companies from which to choose, do yourself a favor and choose ANYONE but Sixt.

We were four people from Norway who hired a Ford Focus wagon at Interrent Frankfurt airport 9. May…read more2015 for going to Colmar and Strasbourg for 6 days. We are very satisfied with the quite new car, the price, the service and the young man who served us at Interrents office. He was very kindly, servicminded and helpful. He helped us to start up the gps in the car. We had payed 109 Euros when whe booked the car 6 months in forehand. At the desk we decided "to sleep well" and pay 119 euros, so totally we paid 218 euros for 6 days. Everything worked very well with Interrrent. Just landed in Frankfurt we got at call from the young man at Interrents office who told us the way to the shuttlebus to Interrents office. This rental was the easiest and smoothest we ever have done. We are very satisfied and will certainly rent by Interrent next time too. Aadne Berge, Stavern, Norway.

I known this is Europe, specifically Germany, but the customer service was terrible! I confirmed my…read morereservation for an early morning pick up. Upon landing, on time, I made my way to the rental car area. Every rental car counter was open, so I thought it was weird that despite having a worker sitting at the counter the glass door to the Europcar place was closed. I approached the glass door with my bags, and the lady ignored me the beat she could before eventually looking up and saying 'not ready yet' and suggested she needed another 20 minutes. So I waited. Watching every other counter process costumers and people leave with keys for their cars. Finally the lady pushed the glass doors open. Just in general rude, talking to the other customer service rep and customer more than addressing me. Finally got my car. Great car, terrible customer service. Do NOT recommend. I will never use Europcar again.

My boyfriend and I booked a car months in advance and when we arrived at Europcar in Terminal 2 an…read morehour early, we were told that the car was being delivered from Terminal 1 and to come back at our designated pick-up time. Fair enough. When we returned at 11am (our pick-up time), the car still wasn't ready. At this point I was still fine with it. There's no use getting aggravated over a few minutes. While I waited, I asked one of the staff members in English about Europcar's insurance options. He was nice and explained everything to me. After our chat his manager talked to him, in German, about how to better pitch insurance to customers. While she had no way of knowing that I understood what she was saying, I still found it in incredibly poor taste to do that in front of a customer. Fast forward an hour and we were still waiting on our car. When it did arrive, it turned out to be a completely different vehicle from what we expected. However, since we were already running late, we didn't make a fuss about it and drove off. I've had great experiences with Europcar in Germany in the past, so I was really disappointed with what happened at Frankfurt airport. The one bright note was that dropping off the vehicle was a breeze. There are two Europcar locations at the airport - one in Terminal 1 and one in Terminal 2. While you have to pick up your car at a specific terminal, you're free to drop it off at either location. All we had to do was park the car and hand off the keys. The attendant did a quick visual inspection and sent us on our way within a few minutes.

WHAT A NIGHTMARE!!!! NEVER AGAIN I rented a van in Berlin…read more They gave me a van with damages and dents all on the right side of the vehicle. The rest of the vehicle was fine. I signed the protocol saying I acknowledge the damage. I returned the vehicle as I received it and the next day they said I put new dents exactly where the other dents were. I showed them the protocol and they continued to say I put the 'new' dents on the vehicle. Now they want to charge me EUR 1300 for damages when the rental was meant to be EUR 230. The case is in review still but I continue to get letters of demand for the outstanding money. I have had to get a lawyer to assist further. If I could write the following in a bigger and bolder font I would .... DO NOT RENT FROM BUCHBINDER!!!!! THEY ARE COMPLETE LIARS AND SCAMMERS!!!!

Ripoff! booked a car in Germany through the Thrifty site,…read moreand when we got there the name was Terstappen, and they had a laminated notice that you HAD to have at least $75k USD coverage or buy their insurance (our cc only covered $50k), and I searched for this info before the trip & even contacted Thrifty, but was never given this info which is clearly a ruse to force you to buy their expensive insurance. Oh and I did have the letter stating our coverage as $50k & was told that was not enough, so why is this infomation not available clearly presented? No, it is hidden so you don't know until you arrive tired & already having paid for the car. Never again, will always use Sixt if renting in Germany. google terstappen & see all the warnings! oh & they tried to make use fill a claim on a mark where the suitcase rubber left a smudge on the bumper! I flatly & calmly refused. Clearly a scam to make money off the insurance company.