Didn't have the vehicle I reserved. The line wait time was 1.5 hours. They definitely need to either schedule more employees or hire more. Its time for Avis to go full automation because IAH Avis service is horrendous. read more

Arrived at Houston airport on time at 1am. The pickup line was 3-4 hours long even for preferred members who were not able to pick up in the parking lot (no reason given). This happens ALL THE TIME. People standing in this line in the middle of the night had had this happen. There are no other car rental companies open at this time of night. If you wait in line they supposedly give you a minor discount, after standing in line till literally 5am, if you skip the line and uber to your hotel THEY GIVE YOU NOTHING. They will not let you pick up the next morning from a location next to your hotel. Instead, you have to go back to the airport and hope and pray it's not another 3 hour line. If you are flying in on a late flight do yourself a huge favor and stay at a hotel and get your car the next morning. Awful customer service. They could care less. They just read a script to you. The supervisor reads the same script. I will never in my life rent from Avis. I would rather walk 500 miles than give this company a dime. read more

What started as a failed experience with Avis due to reservation error (on Avis's end) and the extremely rude, and unhelpful customer service rep- suddenly turned around - when suddenly a quiet gentleman overseeing the situation - (Dennis Hudson) stepped in and offered to find a solution - he did EXACTLY what he needed to do, at the time. My husband said he had amazing situational awareness- he was able to set my husband up with exactly what he needed - and we can't THANK him enough ! Amazing customer service Dennis - If it weren't for Dennis, and all he did to make it right... we would've walked away - never using Avis again. Thank you Dennis Hudson, Happy Thanksgiving :) read more

Zero stars for the Avis at Houston International Aiport (IAH). I love Avis. I just did a glowing review for the Avis at the Atlanta Airport just last month. But people like Sylvia who work the counter, give the company a bad name. To start she chatted it up with a couple before me who didn't have a reservation, but seemed to flip a switch when my husband and I walked up to the counter and greeted her with a hearty hello. I had to say hello to her 3 times before she responded. My reservation was prepaid (which I always do when I travel each year) and she went into a drill sergeant mode of asking me tons of questions and ending with "did my credit card have enough money on it to cover any issues that may happen to the car?" I was offended. She was rude and condescending. She didnt even tell me which direction to go to pick up the car as she had done with the previous customers. It was clear that there was something that made her behave totally different towards my my husband and I. None the less I wanted to just get my things and go. I told her I had never been put through such interrogation after being a Avis preferred customer for so long and that I would be doing a review. She told me she had worked for Avis for many years. I would suggest she get some refresher training to enhance her skills. read more

Beyond frustrating to have to wait an hour plus with only 10 people in front of you for a car that you reserved over two weeks ago. No one seemed to be in any sort of hurry which made it even more aggravating. Congratulations Avis! You have earned my first one star rating! If zero stars was a possibility you would've earned that. read more

I always see Avis at every airport I go to get nothing but bad reviews. I'm an Avis first member and always have good service. Even here, I found a nice vehicle on the free upgrade row. I took it and had zero issues leaving with it and bringing it back was just as easy. I found a 2017 Ford F150 on the upgrade row. I think a lot of people have bad experiences as new or unexperienced travelers. There are exceptions to that of course, but once you get status, I think it's totally worth it to stick with Avis. One thing I did like about this location was how easy it was to navigate from the actual car lot to the shuttle location that takes you to the terminals. Great job guys. read more

If I could give 0 stars I would. They charged a credit card twice. Waited on hold for 25 min. And then got the run around. She argued with me and then hung up on me. Customer service SUCKS!! Never again. read more

Ha, how did this place get two stars? It should be zero. Been waiting for well over 40 minutes and still don't have a car. How do places like this stay in business? Fire everyone and start over. The manage should not have a job. read more

Filled up my rental car. Drove 4.1 miles to the rental car return. Got charged for 8 gallons of gas. Not the first time this has happened to me. read more

Tried to charge my husband credit card 900.00 when the rental was 433.00 and the card was declined, so after getting on the phone with customer service which is NOT at the location, and given the rental breakdown....the crooked agent said she could not re-run the card because it was declined so she couldn't run it for a lesser amount.....why were u trying to charge the card 900.00? HE STILL RODE OUT...SO MAKE IT MAKE SENSE THIS IS FRAUDULENT... read more

Stay far away from this company. They will withhold information to get you out of an extra day payment. I was already running a few mins late when I pulled up. The lady took 10 mins to check me in. I ended up checking in 30 mins late. Instead of the lady telling me that I was being charged an extra day, she checked my vehicle in anyway and said she didn't know if I was gonna be charged, I needed to talk to the front desk. I went to the front desk and stood there for 30 Mins only for them to tell me they would give it back to me but they didn't know how. I would have to come back tomorrow. I Drove back out to the airport the next day and the manager said she could only give me $25 dollars of my $153.00 dollars back. This was scamming because I could have keep the car for an extra day. read more

Had a Budget car rented, but I guess that goes through Avis now. Was signed up for FastBreak to skip the counter, but there were no cars in the designated spaces, so inside I go. Long line at midnight and yet the reps think it's a good time to chit chat and try to upsell everyone. Move the line along next time. Getting people through quickly is much better than being overly friendly when it comes to customer service. read more

Worst experience I've ever had with a car rental company. Had to rent a car after my flight to Austin was canceled so I thought no big deal I'll just rent a car and drive home. Almost 900 dollars for a car that I had in my possession for maybe 3 and a half hours. Then I wanted to look at my receipt to see what I was paying for. They never emailed it to me, provided no documentation and when I called to get it they acted like I was never there. Super sketchy experience I've rented a lot of cars and this is by far the worst experience of my life. Super unorganized, super sketchy experience and the worm at the front desk lied to me and told me Uber wouldn't take me that far when I was considering taking a long distance Uber ride. Later I found out they would have. Total scumbag company doing scumbag things. They should be ashamed. read more

Really nice and huge AVIS rental. There is even a seating area with couches that the family can wait in and computer kiosks. I arrived around 7:30pm and was in and out of the check out area in 15 minutes, no one was in line. Finding the car was another story, the downstairs lot is huge, even lettered and number, quite a walk! Returns were easy too, just dropped it up and go back upstairs to catch the correct shuttle. Got a great deal through last minute http://carrentals.com for $21 a day with taxes and fees. It was worth it to book a week before. The car rental shuttle ride was quick, around 10 minutes, since the shuttle go to each lettered area directly, didn't have to drive around the airport to pick up or drop off more people. When I arrived, I just missed the shuttle, at 7:30pm on a Thursday, around a 10 minute wait outside of baggage claim. read more

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Had reservation, paid with credit card. Was refused my rental because I did not have TWO government issued photo id's and was told I could not get refunded at the counter I had to go through their customer service phone number. Never again. read more

Booked online. Waited over an hour at the counter for less than a dozen people to get "helped" in front of me. Only to be told I couldn't pick up here and drop off in a different city unless I used a *credit* card. They said they don't accept debit cards because "they aren't as secure." None of which was mentioned online or in any emails. More than half the folks ahead of me seemed to have poor interactions as well. I'd Uber or Lyft anywhere else and rent there instead. read more

On 11/11/2019 at 3:44 pm, I rented a vehicle one-way home from the Houston airport after a canceled flight. Upon renting the vehicle I'm informed I had until 6 pm the following day to return the vehicle at any location. I returned the vehicle the following day at 5:45 pm. Upon returning the vehicle I'm informed I only had 24 hours and was an hour late. I'm told to call the main customer service line in order for a refund due to the misinformation. Upon calling the main customer service line I'm told there is nothing they can do to receive the full refund. They offered a 15% discount on the extension. I refuse. The main customer service line informs me to call the Houston rental to have them assist me. Yet, the Houston Rental doesn't take inbound calls. It's unfortunate Avis has refused to take responsibility for their employee's actions. The customer service is a joke, the employees are under-trained, & they don't value their customers. There are many options when choosing car-rentals and I advise you go anywhere but here. read more

Imagine my surprise when Enterprise says to me, "I'm sorry, we cannot honor your reservation. All our cars are out. If any are returned, we will let you know." I turned around and walked toward Avis. Avis set me up with a Ford Explorer. Renting a car is not cheap. In addition to the daily rate, Avis charges a long list of fees: Vehicle license fee, energy recovery fee, sales tax, etc. Needless to say, my 3 day rental was very expensive. Fun but expensive. read more

AVIS - That is my ride from Avis - Car Rental Near Me - Houston, Texas

The positive aspect of Budget is having all the rental car counters located in one central location. I booked re reservation online and actually found the online reservation process to be rather simple. I had originally planned on flying into Dallas from Phoenix and it quickly became apparent that I was going to have to find another option. After looking online at the various flights I decided that flying into Houston and renting a one way rental was going to be the best option. It is roughly a 3.5 hr drive from Houston to DFW Airport. It would save me one nights hotel expense and still allow for me to arrive back in Dallas for a Tuesday morning meeting. The Budget website indicates that the counter is open 24/7 daily. Upon arriving at the Budget counter I find a sign that says closed. After checking further I see that the Avis counter is covering for Budget after hours. Very pleased. Great staff. Love the idea of the two businesses covering for each other during off peak hours. read more

The toll bill is not transparent. It only tells how much charged but no details. Should Avis believe that customers can be charged what ever it likes? I didn't sign eToll service on contract (the lady asked me if I want it, I answered "no"). Avis sent me two toll charge receipts: one shows $0.99 on May 9, and the other has no details but Total Toll Amount $26.71, eToll Convenience Fee: $29.75. The sub total for this receipt is $56.46. Avis never replied my request on following questions: 1). Why am I charged eToll Convenience Fee that I didn't have? Do you charge all customers this "convenience fee" no matter whether or no having eToll service contracted? 2). Where and when was the toll $26.71 collected? Can you share the list? read more

Got billed for 5 days when I had the car for one. Avoid like the plague. They are scamming customers at IAH station.

Our flight landed early at IAH so we went to pick up our rental car from Avis. We ended up waiting for an hour and a half before we were able to get our contract and pick up the car, at midnight. The computer system kept crashing, there was only one person working the counter and then he disappeared. Another lady had come out shortly before he disappeared who ended up having to help me, after she had finished with 2 other customers, by putting together papers manually and sending us on our way. When I called the Avis customer service today, all they told me was that they would give me is a $30 off coupon for my next rental. What makes them think that I will ever rent with them again??? When I asked to speak with a manager, he said he doesn't have a manager. Arrogant, poor computer system, poor customer service. Never renting there again. read more

The rental was filthy inside and out. Trash in it, smeared gunk on windows. It was never cleaned. It was disgusting. The windows were left down as well. I thought it was someone's truck that worked there as it was all crooked in the spot too. I used the app to get ahold of them and never heard a word. I won't be back. read more

Despite an extensive pre-rental application process, including time spent in the "Clear" app - I still did not have a car assigned on arrival and I STILL spent 20 minutes at the Avis counter verifying information, supplying documentation once more. Car had 45,000 plus miles and drove/rode poorly. Car smelled of Febreeze. I wanted to take the car to the desk for another but there was no one in the lot or Desk."Add-on" charges we're extensive and excessive. My experience with competitor rentals (think yellow) was crisp, clean and car was clean, ready, and I am able to select my car. Why would I return to Avis in the future? read more

HORRIBLE! My family and I are in Houston for only 4 days and we wasted today waiting on these people! We got a flat tire on 610 in Houston and first it's "restricted" so we needed an outside towing company to help us and bring us to a road that isn't restricted. Then- they make us wait almost 7 hours before bringing a tow truck to us. Never will I ever use Avis again. Very disappointed and what a waste of a day on vacation. I HIGHLY do NOT recommend this rental car service! 7 hours of waiting to fix a damaged tire is absolutely insane! The best part is- we sent the tow guy the address, and he calls us saying he's here. He was in a whole entire different county and these 7 hours are just continuing on!!!!!! Never again. read more

This was my first time using Avis and it was awesome!!! The lady who helped me was so cute and had awesome glasses!! She was helpful, made everything easy and I wasn't confused at all lol. BUT depending on who you fly in from, you may be closer to them. They are in the A Terminal and there is a shuttle to make it very easy. I loved it, the car was awesome and the car attendants were very very nice as well! read more

This is the worest place to feal with bad customer services the lady sit there she is very rude and her maneger and when i was ask them just to talk to me in politely way the manager put his hand on me trying to bush me and this is the lady and her manager read more

AVIS - Car Rental Near Me - Houston, Texas

I rented a car at Avis at the Houston international airport. I had rented the car with my Preferred Plus status and proceeded to the appropriate desk. The person at the counter told me there was only one car left, which was not the class of car I had reserved ahead of time. She was completely unwilling to talk to me about getting a different car even after I offered to pay more. The car that I got had 130,000 miles, a very loose gas pedal, and was In generally bad condition. The main point is that the people at the counter didn't even want to talk to me about paying more for a better car. Being in a rush to get to my meetings, I gave up. read more

This experience has left me dumbfounded. The agent that assisted us, KISHA completely warm and welcoming. We arrived without an online reservation (my mistake) and she offered us a mini SUV for "just" $385 for 2 days. It's after 12am so we accepted and as we're about to sign the disclosure we see she added insurance for $134.94. We tell her we don't want the insurance and she says; "it's included in the total I gave you". We respond that we understand but not interested and she says "if you don't buy the insurance the rate is double, $600 for two nights, I gave you a discount". It's after midnight and I'm just like oh ok but then I'm thinking this doesn't make sense, upon reviewing my paperwork. NO DISCOUNT, and a note that says: "insurance is optional". She not only "bundled" it in but also LIED about it when asked. After calling Avis the same night they said the customer service was closed but that I would definitely be refunded but needed to call back during business hours. I asked for my reservation number to be notated and was advised that it would be. I've been on the phone with 4 people now and no one has been able to remove this insurance I was cheated into getting. I will file a complaint with the bbb. These are the shadiest business practices ever. Shame on AVIS for not accepting responsibility for their deceiving employees. read more

I'd give 0 stars if I could. Where to start, this place is a dump. The employees are rude, slow, and have no respect for other peoples time. I rented a vehicle and the lady in the front tried to get me to walk away with a 15 passenger van. What a joke, this location sucks, save yourself an hour in line and your breath with some unintelligent folks at the counter. read more

Many many years ago (I lived in Houston in the early 1980s), I recall picking up my Avis rental in the lot just outside of Terminal B. Then after I moved out and only returned to the Bayou City for business, hire cars were picked up off Airport closer to US 59. Then a few years ago, the big rental car center was opened on the road leading to the Beltway. It's a bigger bus now (both ways), and the system seems to work, especially if you're Preferred. I loved the good old days of walking out to my car, but except for a few airports like Des Moines, those days are long gone. The rental car center is now just other town along the road..... read more

We rented from Avis through Costco and was excited to try them. The entire experience was terrible. We had to wait in line to get someone to help us. And when we finally got someone to help us after 20 minutes, she told us that she couldn't help us and that someone else would be right up. She then went on to help another customer. She finally came back and was helping both of us. The agent was very pushy about taking extra insurance even though we assured her we did not want it. It took forever to get through the paperwork and it was just a very uncomfortable experience. We normally rent from another company and I chose Avis through Costco to save a few dollars. I will never use Avis again and will pay more to do so. read more

Horrible customer service. African American women at checkout counter are all rude. Tried to return my vehicle at the Katy location off the 10 fwy and fry. Sunday hours online say they close at 2pm. I get to location at 1:30pm and the door says they close at 1pm, poor communication. DON'T RENT A CAR FROM AVIS. Save yourself the headache! Finally after returning the vehicle at bush airport they charged me an additional $53 for fuel. The car had a full tank of gas upon return and I opted out of Avis refueling the vehicle. HORRIBLE HORRIBLE read more

My fiancee and I'd trip has been RUINED by this company because of a technicians error. Absolutely do not ever come to this rental car establishment when you have honest and forthcoming companies surrounding them. First and last time I will ever use this company. I'm having to go through my credit card company to dispute charges because a technician left a fucking zero off of my correct mileage from Houston to Pittsburg. 160 MILES TO GET TO PITTSBURG, TRY 1600!!!!!! A BILL THAT WAS SUPPOSED TO BE $170.28 JUMPED TO $1,200+ This is a nightmare. DO NOT EVER GIVE THESE THEIFS A CHANCE. read more

I made my reservation thru Costco in the amount of $173.37 for 3 days 150 miles per day = 450 miles. Avis gave me my van and kept charging $200.15. The rep. said Avis will adjust the right amount when I returned the van. When I returned the van, Avis charged me over $400 for the 3 days. They said I went over the 450 miles allowance. The total over was 1,400 miles. Very lucky for me that I took a picture when we turn on the engine the mileage showed 20,936. The mileage when I returned the car is 21,148. We drove 212 miles. When I showed the picture to the same representative that help me in the first place. He said, "oh". He called his manager to help. His manager kept insisting that we drove over 1,400 miles, I showed him the picture again, he said, OK we will credit you the difference. The new charge is now $200.15, I showed him my reservation, its only $173.37. He said that I requested and approved for XM radio therefore he has to charge me for it. I told him that I never wanted XM radio and I kept asking the representative that day why its kept showing $200.15. He told me that Avis will credit me when I returned the van. The manager finally charged me the right price. Overall, I think Avis is a really trying to trick customers and overcharge the customers. Anyone who rent form Avis always beware and take picture before and after if your mileage so you don't be in the same situation. read more

Avis Car Rental charged me $165 (unexplained ) after I dropped off the car at Denver Airport location (25500 E 78th Ave, Denver CO). I tried calling them up and also filled up a customer service form from their website. No response. Keeping this experience in mind I am going to stay away from this rental car company in future. read more

Fantastic Services of AVIS Car Rental In January, 2019, I made an AVIS rental car reservation for 12 days of rental at Houston Intercontinental (IAH) Airport for my 12 days of driving sightseeing tour in Texas. 1. Excellent Services for Preferred Customers I have an AVIS Wizard # which is an indication of my AVIS Preferred customer status. This means I can enjoy the benefits of AVIS Preferred customers. The most notable benefit for AVIS Preferred customers is to bypass the busy rental car counter at the busy airport. The AVIS Preferred Rental Office at the busy airport has a display panel showing the names of the Preferred customers with reservations and the corresponding parking spots of their reserved rental cars. The reserved rental car and everything related to the rental are ready waiting for the AVIS Preferred customer at the specified parking spot. So, as a Preferred customer, I just look at this display panel, find the parking spot of my reserved rental car, bypass the long waiting line at the rental car counter and go directly to the parking spot, get into my reserved rental car and go! It is very easy, convenient and efficient for AVIS Preferred customers. 2. Great Relief of Anxiety The Rental Car Center of Houston Intercontinental IAH airport is about 3 miles away from the airport terminals. Usually, the rental car customers have to take the Shuttle Bus of Rental Car Center to go between the airport terminals and the Rental Car Center. It was in winter season (January) for my wildlife and bird watching trip in Texas. My friend and I had two large and heavy pieces of luggage plus two back packs and several smaller packages for this 12-day driving tour in Texas. On the date just before our return date, AVIS sent me an e-mail message to my smartphone offering a "Curbside Drop Off service" for a fee of $25 so that the customers do not have to drag several pieces of heavy luggage to go from returned rental car parking spot to the shuttle bus waiting area, then drag those heavy luggage up to the shuttle bus, then drag those pieces of heavy luggage down from the shuttle bus when the shuttle bus arrived at the airport terminal. Since two of us had two large and heavy pieces of luggage plus two backpacks and several other smaller packages, the "Curbside Drop Off Service" looks quite attractive to us, senior retirees at the age of 78. So, I accepted this Curbside Drop Off Service on my smartphone. When we returned the AVIS rental car at the Rental Car Center of Houston Intercontinental IAH Airport, we parked the returned rental car, sit inside the rental car and turned on the flashing (hazard) light following the instruction of Curbside Drop Off Service. Within couple minutes, an AVIS driver came and drove our rental car with us and all of our luggage to Terminal C of Houston Intercontinental IAH airport. We checked in our two pieces of big and heavy luggage right at the curbside. Then go into the airport terminal with our other pieces of backpacks and smaller packages. However, when we arrived at the airport security gate, I realized that I forgot and left my backpack on the back seat in the rental car. I was in a panic and was thinking anxiously with severe stress on how to get back to the Rental Car Center quickly and how to find that AVIS driver quickly to get my forgotten backpack. At that moment, my smartphone rang and the AVIS driver told me on the phone that I left my backpack on the back seat in the returned rental car. He told me that he was driving that rental car back to the terminal to see me and told me to walk back to the exact curbside location where he dropped off us about 10 minutes ago so that he could meet me to return my backpack. Wow! What a great relief for my anxiety and severe stress! So, we walked from the security gate back to the curbside and that AVIS driver and the rental car just arrived and I got my forgotten backpack. It was a wonderful AVIS service! read more

I love this location. Maushari and Lanert are the best. I'm a Avis preferred and I have never had a problem With location. These 2 gentlemen are professional and their customer service is outstanding. I want to Thank both of these guys for a great job. Avis should be glad to Have you both . read more

Just realized I never updated this: AVIS at IAH sent me a letter requesting $200 for the windshield damage. Absolute joke. Not worth the hassle at all to fight it with my insurance or credit card company. I regret paying it every day. read more

What a dismal experience!! My husband confirmed the luxury sedan that he had rented when we landed and given a parking space designation, but by the time we showed up the space was empty and all they had left was a ton of Mustangs and a handful of trucks and a suburban. When we selected the Suburban, we were told it was on hold for someone else. The woman at the counter was less than helpful. What I want to know is, how in the hell was our reserved car allowed to leave the lot?? Boo, Avis. Boo. read more