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    AVIS

    1.7 (119 reviews)
    Closed • 6:00 am - 10:00 pm

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    QR code to add information that didn't work worth a shit.
    John P.

    20 people in line and only 2 desk clerks. And each customer for some reason takes 15 minutes to get a car. Isn't all of their information already in the computer system!?! It took 45 minutes to get the car! I tried using their QR code to enter my information while waiting in line (which should have already been in there), but it kept crashing. Never coming here again!

    Itemized receipt

    Not sure If there's a car rental car is worse than them,oh my.Shoud have read their reviews before rented from them.Originally quoted price was around &580,need up paid around $900. Rude staff,oh my.Not trying to be helpful at all. Mysterious car means either choose gas or electric car,that's it,but no pre warming of explanation of what "mysterious"is. Tons of hidden fees,amazed!!! Got the car without a full tank of gas,but too naive to take a pic,and returned the same level of fuel,but was charged $180!!! It's just about time for this kind of scamming company going out of business.

    2 hour wait
    Mike G.

    How anybody could run a car rental business like this is unknown to me. The weight is currently two hours for a car pick up. Look at my photos and look at this line. Absolutely ridiculous. Avoid Avis at all costs.

    Representative at the desk was on FaceTime at 6am and proceeded to waste 1.5HRS of my time claiming she couldn't help us. Come to find out she just didn't want to do her job and was turning people away she shouldn't be. Unacceptable and ridiculous, if you can't clock in at 6am don't clock in at 6am. How do you get a line backed up like this at this hour? Everyone in this line deserves compensation.

    DO NOT USE AVIS PERIOD!!!! On February 26, 2025, I reserved a full-size, four-door truck a week in advance to ensure availability for my vacation. However, when I arrived on the morning of Friday, March 7, 2025, to pick up the vehicle, I was informed that none were available. The representative spent 45 to 50 minutes trying to locate one, and when she did, it was a plain white Dodge without step ramps. This made entering the vehicle difficult, especially for my nine-year-old daughter. Before leaving the parking lot, multiple warning sensors appeared, including an oil change notification, a brake light warning, and a windshield wiper fluid alert. Upon inspection, I found that the third brake light on the cab was not working. Additionally, the truck was dirty and in need of a wash, but since it was the only option, I had no choice but to take it. A Toyota Tacoma was offered as an alternative, but it was not a full-size truck and would have been uncomfortable for a 13-hour drive. As a Preferred Customer, I expected a far better experience. Despite reserving a week in advance, my family and I spent nearly two hours securing a suitable vehicle. This delay and the poor condition of the truck made me feel as though I had let my family down. No one wants to disappoint their child, and unfortunately, our week-long vacation to Atlanta started on a terrible note due to this rental experience. To make matters worse, I paid $1,191.33 for a vehicle that was not only poorly maintained but also missing a front license plate and had an expired rear plate (November 2024). Additionally, the fuel tank was not full at pickup, and when I reported this, I was simply told to take a picture and inform the attendant upon return. Even after returning the vehicle a day early before 12 noon, I was still charged for the extra day. I also couldn't help but notice that every other full-size, four-door truck in your lot had step bars, making me question why I wasn't given the same level of service. Resolution Request: Given the multiple issues with my rental--lack of availability despite a prior reservation, vehicle maintenance concerns, safety violations, and incorrect billing--I request a partial refund to compensate for the inconvenience and additional charges. I also ask that my Preferred Customer status be considered in resolving this issue to restore my confidence in Avis. Avis response a $124.61 refund based on subtracting the $37 for one day and $86 more dollars. When I informed them that was unacceptable, should be at least $595.00, I promptly received a response saying sorry we have already credited you $124.61 and there is nothing else we can do. However, we have sent you a free upgrade voucher. Based on my experience and the other reviews posted Avis should close down and leave the rental car business alone. Obviously they don't care about providing customer service or resolving issues they create. I wouldn't use this company again if it was the only company in town. Eric Wilkins

    1 worker/numerous customers

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    10 years ago

    Efficient place to rent a car in the massive rental car center. Car was as expected. Would use again.

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    Page 3 of 3

    Ask the Community - AVIS

    Review Highlights - AVIS

    “They are in the A Terminal and there is a shuttle to make it very easy.”

    Mentioned in 2 reviews

    Read more highlights

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    Alamo Rent A Car

    Alamo Rent A Car

    (144 reviews)

    IAH Airport Area

    I had a very disappointing experience with Alamo. The vehicle I received had speakers that didn't…read morework, which was frustrating from the start. But what's even worse is that after returning the car, I was charged three times more than the agreed-upon rental price. How is it possible to charge a customer more than what was confirmed at the time of booking? This is unacceptable and has left me extremely frustrated. I would caution anyone renting from Alamo to double-check charges carefully and be prepared for poor service. 0 stars they are partnered with national which i wouldnt use either. Good luck Yall

    We had a good experience with this Alamo Rent a Car location at the IAH Houston Rental Car Center…read moreat George Bush Intercontinental Airport. Overall, our experience was smooth, fast, and efficient. I booked our rental car through Costco Travel because: 1. There was a small discount compared to booking directly with Alamo. 2. Costco Travel gives you one free additional driver. 3. Costco Travel has no cancellation fee. 4. With Costco Travel, you don't pay until after you've returned your car. There are other advantages to booking a rental car through Costco Travel, but those are the ones I remember as I write this review. We arrived at the IAH Rental Car Center around 4:49pm on a Friday. It was pretty calm. Not many people. There were only three customers ahead of us in line at Alamo, with two Alamo employees occupied assisting other customers. My wife noticed a QR code on a sign near the line that allowed us to bypass the line by checking in online (phone). Convenient. My only real gripe with this experience was the refueling charge wasn't clear. When checking in and following the prompts on my phone, I'm pretty sure I agreed to a refueling charge that was less than $4.45 per gallon. When I returned the car, I was charged $4.45 per gallon of used fuel. It wasn't worth asking about at the time, so I just accepted it and moved on. There is value in the convenience of not having to refuel yourself. I was charged $87.13 total. That total consisted of a one-day rental at $49.00, a 7% Costco discount ($3.43), a $14.23 refueling charge at $4.45 per gallon, and six different taxes and fees. We had a Toyota Camry and it drove great. It proved to be a perfect car for our quick trip.

    Sixt Rent A Car - SIXT Car Rental Houston Airport

    Sixt Rent A Car

    (86 reviews)

    IAH Airport Area

    We had a pleasant experience renting with Sixt. We hopped on the shuttle and from airport to car…read morerental center was less than 10 minutes. They have a beautiful fleet of cars. Renting and pickup was a breeze. The car was delivered clean with a full tank. The car drove great. Excellent gas mileage. The staff was wonderful, I didn't get the young ladies name at pickup but she was very helpful. Elgie did a great job checking us back in at return. The process was quick and easy. I definitely recommend renting with Sixt!

    This was my first experience with SIXT Car Rental, and honestly, I had never even heard of the…read morecompany until my brother rented a car from them. We rented from the SIXT location at IAH Airport in Houston, Texas, and had a wonderful experience from beginning to end! I especially want to recognize Taylor, who was absolutely wonderful! From the moment we arrived, Taylor was warm, welcoming, professional, and made the entire rental process such a pleasant experience. Taylor took great care of my brother and made everything so easy and seamless. You can truly tell when someone enjoys providing great customer service, and Taylor definitely went above and beyond to make us feel valued. We rented a beautiful BMW 7 Series, and we were actually the first people to drive it--it had only 14 miles on it! What an amazing experience! Our entire experience with SIXT was fantastic. When it was time to return the car, we were equally impressed with how well organized and easy the rental car return process was at IAH Airport. We simply returned the car, took the escalator or elevator upstairs, and caught the shuttle directly to our terminal. It was incredibly fast and easy! I would highly recommend SIXT Car Rental, especially if you're traveling to the Houston area. And if you're lucky enough to have Taylor assist you, you're in great hands! Thank you, Taylor, for helping make our first experience with SIXT such a memorable and enjoyable one. We will definitely consider using SIXT again!

    Thrifty Rent A Car - Passenger seat

    Thrifty Rent A Car

    (183 reviews)

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    On January 16, 2025 7:45 PM in Houston, Texas, IAH Airport the rental agent advised me that I must…read morepurchase the toll program at $14.99 per day, resulting in a total charge of $38.31 to my credit card. The agent stated that if I did not purchase this option, I would incur toll charges of approximately $15 each time I passed through a toll. Before agreeing to this charge, I clearly explained my travel plans in detail and showed the agent my GPS route. My travel consisted only of driving from the airport to my hotel in Katy, very limited local driving near the hotel (with most destinations within walking distance), and returning to the airport on Sunday. Despite reviewing my route, the agent strongly insisted that I purchase the toll package and warned that I would pay significantly more without it. Based on this representation, I agreed. In reality, I only passed through two tolls, each clearly posted at $1.50 for two-axle vehicles. Even accounting for the return trip, the total toll cost would be approximately $6.00 (four tolls total). This amount is far less than the $38.31 charged and confirms that the information provided to me was inaccurate and misleading. I am also concerned that this interaction reflects sales pressure to purchase unnecessary add-on services rather than transparent customer guidance. After researching this issue on the Better Business Bureau website, Yelp, Google Reviews, and your company's own customer reviews, I found numerous complaints describing the same experience customers being pressured into purchasing toll packages and other add-ons that were not needed. This appears to be an ongoing and recurring issue rather than an isolated incident. Very disappointed

    So I had paid for the car before the holiday as I got there they then charged me another 1,300$…read moreafter the holiday I dropped the car off and they just sent me a bill stating that they will be taking another 800$ due to the gas not being topped up but yet on the receipt that I have it stats that I did not have to fill up before dropping the car off. I don't recommend Thrifty at all I didn't get the car I wanted or booked for and I had booked the car mths before hand charged me a arm and a leg for a shitty car that also wasn't cleaned when I got it

    IAH Rental Car Center - Alamo Rent a Car inside the IAH Houston Rental Car Center. I scanned the QR code and skipped this line.

    IAH Rental Car Center

    (10 reviews)

    IAH Airport Area

    Our experience with the IAH Houston Rental Car Center at George Bush Intercontinental Airport…read more("IAH") was a good one. Everything was quick and efficient, and it wasn't crowded during our two visits. It was quiet, actually. To give you an idea of how fast everything was, we landed in Terminal A, exited the secured area, and went down the escalators to baggage claim and ground transportation at 4:40pm on a Friday. We were inside our rental car by 5:02pm. Those 22 minutes included walking to and riding on the rental car shuttle, checking in with our rental car agency (Alamo Rent a Car), and walking to and loading up our rental car. Returning our rental car was as fast as could possibly be, the following Saturday at 3:46pm. I was greeted by an Alamo employee as soon as I pulled up and parked. The return address is 17330 Palmetto Pines, Houston, TX 77032. Follow the signs from there. Alamo's QR-code check-in process made picking up our rental car fast. For details on that and our overall experience with Alamo at IAH, see my review here: https://www.yelp.com/biz/alamo-rent-a-car-houston-4 It takes about five minutes to get from the airport terminals to the Rental Car Center. Shuttles depart every five minutes from the terminals to the Rental Car Center. For more information on exact pickup points and hours of operation, visit: https://www.fly2houston.com/iah/rental-cars Shuttles depart the Rental Car Center every five minutes to the airport. Make sure you board the correct shuttle for your terminal.

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    Nextcar

    Nextcar

    (43 reviews)

    IAH Airport Area

    We were a little confused picking up our rental vehicle. Got to the airport & we had to call the…read morenumber to see what we had to do. Basically, we had to take the shuttle to the rental ctr then walk to the passenger pick up & they will send someone to pick us up to get us to the rental site. Got there & it was kind of ghetto. Restroom didnt have toilet paper or napkins. They need to make that office nicer and more attractive. The employees there were nice, I had no problems with them. I was in & out in about 20 minutes. The car that we rented had a broken window control on the passenger side.

    Vehicle had footprints on driver side rug, in some sort of sand or brown dust. Vehicle had a big…read moredeep scratch on the passenger door, which ended on front panel.  I think car was not washed after the last renter.  Quality of car was not what I expected--plus I paid for an SUV, it was a Nissan Rougue, LOL. A crossover SUV at best. Customer service did not exist.  This location was not an in person transaction.   Unreachable agents via phone.  Unreasonable requests made by video agent: he wanted to see my insurance policy document when I declined to buy Nextcar's (this was after I showed him my DL with name and address, and my AAA insurance card with my name). Once I got an electronic copy of my insurance, he said I would still have to pay the $20 a day because my insurance was not appropriate, "deductible is too high, ma'am." This transaction took about 45 minutes, no joke! I will never rent at this or any Nextcar location.  My husband and I are in agreement with this, despite the fact that other states, with real agents live, 3D have been more reasonable. Our last transaction with Nextcar.

    AVIS - carrental - Updated September 2026

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