AVOID THIS RENTAL COMPANY AT ALL COSTS My experience with Avis was unacceptable and misleading. I booked and paid for a Mercedes A-Class, listed by Avis as a Medium (Group M) vehicle. At no point during booking or in the confirmation was I informed that two credit cards would be required for this reservation. Only when i arrived at the rental desk was I told that two credit cards in my name only were mandatory. This was never disclosed in advance. I attempted to resolve the issue by offering alternative solutions like holding a security deposit on my debit card or my wife also volunteered to provide her credit cards as the second card, however these were flatly refused by the rude guy on the desk. As a result of Avis introducing an undisclosed condition at pickup, I was denied the car I booked and instead given a Vauxhall Corsa, which Avis itself classifies as Small (Group B). This was a clear downgrade from what I paid for. Avis' own terms state that any requirement for two credit cards (for luxury or high-value vehicles) must be confirmed at the time of booking. That did not happen. Changing the rules at the counter and then forcing customers into a lower-class vehicle is unacceptable. This was a textbook example of poor transparency, inflexible staff, and misleading rental practices. I have submitted formal complaints and would strongly advise others to avoid Avis. read more

This company is committing outright fraud. What they do is hand you a form to sign with a BLANK damage record, BEFORE you even see the vehicle. DO NOT SIGN IT until you inspect the car, as they will use that against you when they debit your bank account. Even when you point out the damage, before leaving the lot, the employee will reluctantly document it on the actual paper that the customer keeps. Except they don't keep a record of that on their own file, they only keep a copy of the blank ine that you signed. So naturally when you return the vehicle, you will be charged for all pre-existing damage, and it is up to you to prove otherwise. Then when you complain to your bank, they use the copy you signed before you even saw the car, with zero damage, against you. It gets even worse. The vehicle I initially rented broke down 9 miles out, the clutch was fried. After the car was towed in, the manager blamed me for the clutch. BTW, I have literally owned 4 manual cars, and have been driving a manual car in Italy for 4 weeks now. Then he even attempted to blame me for the pre-existing bumper damage. I pointed out that his employee documented the damage, he says, oh I didn't see that. So, by that statement, he admitted they do not document pre-existing damage. Anyway, it took them 4 hours to get me into a second vehicle, which also had pre-existing bumper damage that was not documented until the exit gate. Surprise, I drop the car off and a month later they wack my card for over 3,200 for pre-existing damage. Took me several months to get the money back, but I did after much pushback, sending multiple photos and documents. First they did a partial refund, then a bit more, then when I did not let up, I got the rest. However, it shoyld not take me hours and months of work, and I am certain most people just give up. So document and get signatures, and do not toss that paper. read more

I returned my rental 1 hour earlier than the time called for. I was told by the desk agent that they would not charge the early return fee. I was charged £386, which was twice my entire rental rate. I attempted to talk with customer service upon my return home. They were no help. I will never use Avis again, anywhere worldwide. read more

Terrible service. Waited more than an hour to get picked up at the terminal. When we arrived and I complained, I was refused a car by this person. read more

Avis - Car Rental Near Me - Middlesex, XGL

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Replaced the car two times as mechanical failures were visible on the dash board. The first car had a flat tire when I was at the airport, the second car has check engine on. They replace the car (3rd) and also had a tire indicator on. What is going on with the mechanics/service on this location? I hope this is not there way of getting an increase of rental in comparison with the original rental car. In fairness, the agent helped me with the exchange but clearly not explained if I would be charge for the upgrade/replacement or not. read more

I am a long standing Avis customer. After dealing with a less than euthanistic counter agent, I got to what I thought was my vehicle. It was full of rubbish. I returned to the agent whow was kind enough to tell that was the wrong vehicle after mumbling the original directions. I went to my new vehicle which was covered in surface damage. I returned to the agent as there was no walk around sheet to mark damages. His response, should be fine but you may want to take some photos which I always do with Avis (so should you). I even had the agent at the exit gate confirm the damage and he said all good. I returned the vehicle and asked if there was any issues. Her response was all good. 30 minutes later I am being charged for the damage that was l already on the vehicle. BEWARE! Now is the long exhausting fight with customer service. This is not the first time! read more

I wish you've had a no Star I would not give this people any Star terrible service every person trying to get you there from the beginning till ending and they end up giving us a lemon car. It starts smelling soon as I start the car they told me that I broke their clutch and I took the car out five minutes since I got our car turned it around I started smelling out when start car in parking lot the road less than five minutes to the Hilton Gardens parking lot and car was smelling pretty bad like something was burning, and I took it back and they told me I broke burn the clutch with them, five minutes a ride within 2.5 km is a terrible service. Please do not use this company Avis and budget car rental Heathrow airport. They end up charging me 90 pounds for five minutes ride. Please, please do not use this company you will be burned read more

Arrive to pick up car. Told we would have to wait. As we had arrive an hour early. Guy was rude unhelpful . He selected a car but said no can't have it. Lost our business going to National read more

I used to rate Avis at Heathrow T5 high, it being the one car rental company at the terminal. That rating went down a couple of years ago when they moved to the Holiday Inn parking lot. It is out of the window now. When booking via the Avis app, somehow, no Avis vehicles were available and Avis Prestige vehicles were offered. We rented one of those. Where Avis was OK picking up the car, they were horrendous dropping off. Absolutely no ownership and wanting to leave the vehicle on an unsecured parking lot. And that with a very non-customer friendly attitude, not willing to assist and being extremely blunt. Although I am Avis Preferred I will not rent at Heathrow any longer. read more

Fraudsters Booked a car through expedia for my wife & refused CDW insurance as we Amex premium car rental insurance. Upon arrive after a 10 hour overnight flight my wife was told CDW was "included" in the price & not optional - meaning another $440 above the expedia price. My wife protested 3 times saying she had CDW via Amex. However, Avis guy mislead my wife in believing the only way she could get the car was to pay. False representation is fraud. Fraud to earn an insurance commission. Avis you should be ashamed. read more

Truly awful experience at Avis LHR, would give 0 stars if I could. Flight was delayed by hours & we were exhausted, went to pickup our car & they asked if we wanted full insurance. I told the agent that wasn't necessary (didn't share that I already bought insurance for the rental through Expedia). He made comments that because of the package I had, we got windscreen insurance for free. He then asked me to sign the agreement without allowing me to read it...he scrolled through all the pages in less than 2-3 seconds, he clicked off all the acknowledgements himself & had me sign at the end. Immediately got a charge to my credit card WAY larger than it should have been, he assured me it was the deposit & the exchange rate. Too tired to argue & we had hours of driving ahead so we took the car & left. Got to our hotel & went over the agreement, he added in full insurance for $450. Calls to Avis LHR didn't get answers, calls to the Avis 800 # & an international # we found told us we had to talk to the LHR office. Let the phone ring over 20 times the next day till someone answered, feedback through an agent (the manager wouldn't talk to me, gave updates through the agent) was that they wouldn't reverse it but I was welcome to drive back (over 12 hrs RT) to discuss it more with no guarantee they'd do anything about it. I consistenly used Avis when I rent (including in my hometown for one-offs), never again. I've deleted their app from my phone. That $450 unethical windfall cost them much more in future business, both for travel & pleasure. I have & will continue to tell everyone I can about my experience so that hopefully they use another agency & avoid being overcharged. I will not use them again. I'll walk or take cabs if Avis the only option in a location. read more

We are Avis loyals. But trying to return a car to the heathrow airport is almost impossible. VERY POOR SIGNAGE ultimately leading to a "closed location" then asking you to drive to the Holiday Inn -- 15 minutes away! And no indication if we can even return the car there-- it says to go there to collect the car! Are we going to miss our flight? read more

Avis Budget UK is a horrible company to deal with. After about 30 years as a Preferred customer, I will NEVER use them again. Apparently, I over-parked at an automated lot, and was fined 100 pounds. Avis mailed me a letter from Budapest that arrived 33 days after the offence; there was a 21 day appeal process opportunity! For this 'service', they charged me 30 pounds. 45 days later, they had the nerve to charge me ANOTHER 60 pounds. That is over US$140 administration fee!! And I cannot do anything about it--- except make it public, and never use them again. Oh, wait! I just received ANOTHER 30 pound charge letter yesterday!! read more

Avis - Car Rental Near Me - Middlesex, XGL

Absolutely terrible experience of car hire from Avis Edinburgh Waverley station. We got a MG with infotainment not turning on, so unable to control the temperature inside the car. Warning to change the car key remote within one day of hire as the battery was running out. The fuel tank cap got jammed, took a while at the petrol station to fix it and refuel. The coffee mug holder space had ton of chocolate wrappers not cleared from previously. Coin was stuck in the cigarette slot, couldn't even connect the sat nav. Apart from the car running on the road nothing else worked. Such a terrible experience. Never ever hire car from Avis again. read more

My wife rented a car for our trip to the UK from AVIS . We had a Grandland Prepaid 325.73and as per usual we turned up with more luggage that common sense would allow ! The Guy at the desk was really nice and helpful ( We went out to choose a car that would accommodate the stuff) . We signed the agreemnt the car had a problem! Car was changed ,Nice !! We left feellling really good !!! Out Total bill was for 10 days 1169.28 which we read back in Dubai !! If I want to Rent the same car in May can get the Qashqai for around 500 GBP . Think I need to go somewhere else ( For what we paid we could have had a Mercedes !! Fot the Record AVIS are not wrong they were following Policy . Not sure what Rental company to use in May read more

Booked a car at terminal 5- get there and theres a sign that says "sorry closed. Proceed to shuttle to our other location." No instructions for finding the shuttle. This has added 1.5 hours to our plans. Then we arrive at the other location... 15 ppl parked in queue before us, & sloths at the front desks in no rush. Another 45 mins waiting. We left early to avoid queues because we were on a tight schedule- this is absolutely horrid. I have never experienced anything like this, & im a professional traveler. read more

Excellent exceeded my expectations! Easy to find from Terminal 5 at LHR - follow the signs from luggage collection to their desk and to their parking lot (level 4). I had a reservation (non prepaid) thru AARP / Expedia and they actually had my reservation ready! NOTE: Budget car rental is the same as Avis at London Heathrow airport. Just follow the signs that says "Avis / Budget Car Rental" I thought they would do the typical rental car experience of saying they lost my reservation and I would have to pay thru the nose routine. NOPE - not at this car rental location. They were the lowest cost before we headed out so I was doubtful at first. When I arrived at the counter in the parking lot (flight ran late and their counter service inside the terminal was closed but a very easy to follow sign was posted showing how to get to the parking lot. See sign photo I posted.... Up the elevator and voila - we were there in a few minutes. Counter rep was friendly, found our reservation and had us booked in the promised Ford AUTOMATIC transmission car ready to go with keys. But when we went to find it, was nowhere to be found. The rep apologized and then said, how about this beautiful blue Mercedes A180 CDI at the same price ? I said, sure of course that would be nice. So at the same rate as the Ford Fiesta, we got a Mercedes A180 CDI diesel. What a nice upgrade because they could not located the Ford. See the photos of the Mercedes we got at 25GBP per day ($37). We chose the fuel prepaid option because we didn't want to have to locate a petrol station before returning it at the busy Heathrow location so we got a deal at 50GBP to pay ahead of time for the fuel. All we had to do was return it empty which was perfect. When we did return it a week later, the fuel gauge was at 1/8 tank! Return of the car was easy - just follow the signs at the airport "Avis / Budget Car Return". The car was perfect - very economical but powerful diesel engine kept up with the high speeds on the British motorways (similar to freeways, but some areas have no speed limits)... Diesel is the way to go in Europe due to the cost of fuel @ $7USD per gallon ! It was interesting to compare, the Mercedes diesel was not very peppy at low speeds - it took awhile to spool up while my BMW diesel in the US is super quick to take off. Maybe the Mercedes lacks a turbo charger because the rear emblem says "CDI" instead of the common TDI in the US ? My BMW diesel has twin power turbos which might explain the difference ? Definitely rent here again when flying into LHR. read more

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Convenient location near the crazy Terminal 5, and right next to a hotel helps if you have an early flight out the next day. An "Anwar" helped us out with the best attitude and smile to get us rolling in the right direction. We plan on renting here again! read more

I had a very specific need so well ahead of my trip I rented a 9-seater, at the time of rental I was asked for proof of this. I had the email from AVIS on my phone so I showed it to him and it showed that a 9 seater had been booked. I was told there was an error, AVIS Heathrow does not book 9 seaters. He even went so far as to show me a web page that did not list 9 seaters. After an exasperating process, they found a "lot vehicle" for us to use. Later I found out that there is a fleet of 12 or more such vehicles based at that very operation and that AVIS Heathrow does rent passenger vans, Investigating further I even found the exact vehicle I rented listed! If they do not tell you the truth and put you thru unneeded stress do you want them involved in your holiday? read more

We prepaid for an E class Mercedes. They gave us a c class. We couldn't fit in with our luggage baby and car seat. Still waiting for a resolution. Upgraded review to 3* from 2* Ended up moving to Avis prestige. Got refunded from Avis. Bobby at prestige was helpful and generous. We Ended up paying £1300 for a range rover sport vs £400 for the Mercedes. Cost us more but had a car that met our needs. In future I will book with Avis prestige over regular avis read more

Avis Heathrow. The worst and rudest customer service I have ever encountered anywhere in the world. The had the wrong car ready for us. We had the app up on our phone proving that we had booked the correct type. That wasn't good enough for them. After 20 minutes of them piling argument upon argument and refusing to change anything, I lost my temper. So they cancelled the reservation immediately. Do not rent from this location!!! (I wish Yelp had a zero star category.) read more

After writing to Avis with attached proof that I had paid a toll for the Dartford bridge and explaining that I live in the USA, Avis 'customer service' (there's a joke in there somewhere) said they would still be charging me the fee and that I should take the matter up with the Dartford bridge company. Dear ...,Thank you for contacting Avis regarding the toll charge-. We apologize for the delay and we are more than happy to assist you. All our cars are registered with the Dartford authority and we are billed directly for each crossing made by our vehicles. In this case if would like to dispute the charge, you have to contact Dartford directly. Thank you for contacting us. Best regards, Mayra Adame This company spends a small fortune trying to recruit clients and wastes opportunities trying to retain them read more

Like many of the other 1 star ratings I was charged $507 (about 300 something pounds).... for what? We don't know. I have been going back and forth for over 2 months. In March of 2019 i prepaid for my entire rental ($880) which included WiFi and select insurance. I arrived to pick up my rental in May and they basically said with the amount of luggage I had it would not fit in the 7 seater van and that I needed a traveler ..... ok .... so I took the upgrade and left... not 5 minutes later smoke that scared us as if the traveler was going to blow up filled the vehicle coming from all over. We called and said we wanted to return it. Well their process is that a company has to come out and look at it and see if it's drive-able... if it is... then the customer has to drive it back their selves. Which is exactly what happened ... after two hours of waiting for the guy to get to us and after getting headaches from the smoke. We arrive at the desk for a man to tell me I was charged for a luxury vehicle (which was more money) when I should have been charged differently .... but because I came during the LAST bank holiday of the year he could not do the refund... and would take care of it when I came back to return the vehicle. He also mentioned that I may have caused the clutch damage (even though all I drive in the US is a manual... and the next vehicle I was given was a manual and was returned in perfect condition). They ended up giving me my original vehicle I preordered which was not cleaned inside and gross! Fast forward two weeks and I'm returning my non upgraded vehicle and the guy basically asks me to sign this thing for 300 something pounds after I ask him what's that for blah blah blah and he could not answer but said it was the part of my rental that was not paid for?! In a rush I left to catch my plane ... I should have stayed their and fought to get that removed because now I've lost $507 and I've wasted two months going back and forth for them to say "oh we didn't investigate this issue and we didn't charge u for the upgrade so we're good" ... but yet I have two charges from Avis on my credit card.. one for the $880 preorder and $507 I was charged when I returned my vehicle ... that NO ONE can give me answers to ... just that "I accepted the upgrades" ?!?!? If I wanted to spend $1300 for 2 weeks I would have just went with Hertz! Next time I will!! And like most people if I could give 0 stars I would !!! read more

Avis - Claim pic "resolution" #1 - Car Rental Near Me - Middlesex, XGL

This location is absolutely TERRIBLE. I've never had such a terrible experience with Avis before and am extremely disappointed. The lady that checked us in had no manners or training whatsoever in customer service. She was very rude, short, and acted like we were inconveniencing her by coming in. When we finally got our car the exterior was very dirty and made it seem like they weren't ready for us although we had a reservation. When I asked one of the staff members if they could wash it before we drove off the lot he completely ignored me and walked away. Aside from their awful staff, they're crooks too! They charged us $500 for a chipped windshield and $100 of that was an administrative FEE??????? Ridiculous!!! Thankfully our insurance company reimbursed us for most of it. But not all of it because they also thought that Avis's "administration fee" was excessive to say the least!!!! STAY AWAY FROM THIS AWFUL PLACE AND TAKE YOUR HARD EARNED MONEY ELSEWHERE. read more

Awful customer service. Do not rent from AVIS, particularly this location. I wish i had checked this site first as i now see they have a terrible reputation. We needed a larger car and they told us the only thing available was a sport Mercedes. Once we got into the lot, we could see there were actually several options available, the agent just wanted to make better commission. He said it wouldn't be that much more... we paid $550 instead of $160!! Then they double charged me and i have emailed several times, called and spoke to agents AND sent in my bank statement to show the double charge but they are ignoring me. 6 weeks later and i am still trying to get my money back. I have never experienced such terrible customer service and lack of care from a company. read more

AVIS Heathrow was the worst rental car experience I have ever had in my life, and I have traveled a great deal. When I arrived, the person that appeared to be the manager that was actually training someone tried to DOUBLE the price of my rental by charging me for insurance that I had already declined because of the coverage I had on my GOLD AMEX card and did not need and also trying to charge me to upgrade to an automatic instead of manual. I stood my ground while he tried numerous techniques of fear and sales to attempt to charge me more money. I had reserved the car for about 850 lbs and he was trying to increase it to 1,500 lbs. He was persistent and did not want to give up. I refused to budge so he gives me the automatic car bc apparently that was all they had and he didn't even have a manual. They charge 500 lbs extra for automatic so I feel bad for all the suckers that get taken with that. Then upon returning the car they charged me 300 lbs for a scratch on a PLASTIC hubcap that they said was alloy when in fact it was PLASTIC. A full set of four costs to replace costs a mere 17 lbs from Halfords the local auto store. We were also told that wheels were not an issue when we rented the car and checked for any scratches. They also charged us for 30 mins of idling which I don't even know wtf that is. AND 37 lbs for gas when the tank was only 3/4 full when we rented the car. I am turning it over to my insurance and let them deal with these fraudulent claims. This company is corrupt and files fraudulent claims. STAY AS FAR AWAY AS YOU CAN! read more

This branch of the awful Avis is painfully slow with dealing with customer check in/pickup. I and a long line of others (including families with small children) spent almost an hour waiting to be served. All the while, staff members at another desk, in the office (presumably the manager) and wandering around didn't seem to take the initiative and help out with the obviously understaffed check in desks. Infuriating, especially seeing staff just stand by and watch. Come on Avis, it's not rocket science. There are plenty of car rental options, I'd recommend you choose any of the others. read more

Rented from here years ago....and I'm STILL annoyed about it. My online reservation meant nothing...I got charged several times the amount I was supposed to in order to get a car. Avoid AVIS like the plague it is...to this day probably the worst customer experience I have ever had. read more

I will never use Avis again. The whole experience was fine until we got home and started getting random amounts charged to our bank accounts. We paid in full at the time we picked the car up, even paid extra so we didn't have to refill the gas tank when we dropped the car off, yet we continue to get these extra charges MONTHS after being in England. We were first charged an extra $100 for MSC expenses. When we asked what they were they just e-mailed a copy of the original receipt with the amount we already paid. This extra $100 wasn't there. Now we receive another bill in the mail wanting $110? Are you serious??? E-MAIL ME A DETAILED BILL EXPLAINING THESE RANDOM CHARGES! We are so tired of trying to get in contact with Avis to figure this out. If you are thinking of renting a car from here. Beware, and expect to get fun random charges that have no explanation. read more

I really use Avis all the time and find that the folks here at customer service at Avis in London Heathrow are TOP NOTCH. IT is why I continue to use them and there are many other choices!!!!!!!! I usually rent for long periods of time in UK, 2-3 weeks or more and there are other local rental car agencies that will drive your rental to your hotel or place of business at a greatly reduced rate. This is advantageous since to rent from LHR and then drive to your place that you are going to is STRESSFUL. However, Avis Customer Service and car selection at Heathrow is fantastic and relieves all issues. 1. Pricing - always competitive 2. Car Selection - Not too strong on what the European cars are and how to compare, but these people are always trying to upgrade me for FREE to a Mercedes or BMW and sometimes I accept. I drive a lot in small towns on the B roads and if the Merc is large, I deny it as I prefer nimble small cars. However, all the cars are clean, easy to manage and diesel selection and manual selection is great. 3. Customer Service - This really makes the experience and makes me continue to come back. LHR is the busiest airport I have ever visited and the people that work here, should be "not bothered" but they really care. Each and every time I come here they are nice. Funny when they wanted to upgrade me to the Merc, I was thinking Mercury and in US a Mercury is no real upgrade. But it is amazing how many times I come here, that they want to upgrade me for free without prodding from me. That is really great feeling that they treat you with respect and care. I like Avis and look forward to always renting from them at LHR. read more

Avis at Terminal 5 in Heathrow Avis/Budget have the only car rental actually in Terminal 5 (as opposed to a desk at T5 but the cars are elsewhere). So yes, they are conveniently located if this is your arrival terminal. However, its clear they know they have a monopoly and their service standards are poor. We waited 45+minutes to been seen by a (hopeless) counter clerk on 19/December/2014. We had pre booked and pre paid, yet still the clerk took 20 minutes to process our paperwork. Really? There must be a better way to do this. And yes, as others have pointed out, random charges do occur so be VERY CAREFUL when booking. read more

Terminal 5. The great upgrade RIPOFF Beware of Avis trying their upgrade tactics. I reserved my daughter a car using BA using travel miles. I advised her to ask for insurance as she was out of her home country and ask for a GPS. The agent said no problem they would put her in a car with GPS built in. She initialed when asked and did not take notice of e cost. Yes seriously her own fault but she did not expect to get ripped for 860 pounds on a prepaid car rental. I expected to see a charge of 300 for insurance and GPS but this was a shocking email from AX when I got 860 pound charge. After 30 years and hundreds of business rentals with Avis I expected a better business ethic than this. So all beware of carefully reading the paper work before signing Avis paper work. read more

Efficient and super friendly service, both on collection and drop off. Convenient location and near to bath road with all the major hotels. Like, I don't get excited about hiring a car nor about writing a review about the experience but this was as literally as painless as it can be. read more

Do not rent through Avis. After being up for more then 24 hours we arrived at Avis Car Rental at Heathrow Airport. I had purchased the rental through Expedia the day before. Customer service agent tried to up sell us, but this is to be expected as I am sure there is pressure from the powers above. Customer service agent asked if I wanted to add any other drivers - now I might be very naive as the last time I rented a car was years ago - I put everyone's licenses on the rental in case anyone else drove to protect myself (thought I was being smart) side note no one but my Mother drove the car the entire time we had the rental. I was not made aware there was a charge for each additional driver (again I am very naive). Customer service agent asked for my CC to preauth $200, there was no mention of any additional costs, just that it was common to pre-auth the card. He asked me to look at the agreement and sign, and yes I should have been more careful but from everything that we had discussed nothing seemed to be out of the ordinary so I signed. Fast forward 1 week after we are back from our vacation, I see an additional charge of 580 Canadian dollar which equates to approx. 380 pounds. They charged me 170 pounds for additional drivers this was not disclosed to me at any time during our discussion with customer service agent, a one way fee because I dropped the car off at another location (again was told at the drop off location that I would not be charged) and they inflate the price of gas (we had only just filled it). All in all horrible experience and of course when I spoke to customer service their response is that I should read and pay attention to my agreement. What a joke of a company, I will never rent a car from this company ever again. read more

If I could leave less than 1 star I would... I've had an awful hire experience with AVIS, I'm 22 and had booked a car through their online booking process, once paid and all confirmed, they then decide to cancel my booking the day of the hire, which firstly is unacceptable (apparently if you are under 23 you can't hire a car even though their website allows you to fully pay for it all). The call agent advised over the phone, that I'd receive a full refund to my account within 7 days as it was their website error, allowing me to continue with the purchase, also adding that she was sorry that they have to cancel. (At this point the car hadn't even left the forecourt, I'd paid for delivery of the car etc). They have a policy in the T&C's saying that they will hold all prepaid monies, in this case, a full 1-week car hire fee (nearly £500) to cover their loss.. to which loss this is exactly I have no idea? And also advising that this will also be a cancellation fee cost. Which is absolute extortion. They REFUSE, to take any responsibility for this mishap even though, their website still allows you to book if you are under 22, along with the fact that I had been advised by their agent that I will receive a full refund! Their customer service team left me on hold for 10 minutes while they checked this over and took over a week to get back to me once I'd emailed them. Staff were unwilling to see our side of what had happened, and just readvise they can't do anything as 'we canceled' which is incorrect. We've tried our best to fix this with AVIS and are now following this up with their Ombudsman, our Credit Card company, and ECRCS. I would NOT advise anyone to hire with AVIS under the age of 25 as they also have a policy for under 25's in there T&C's for certain cars, and especially do not use them if you are under 23! read more

Avis UK has no interest in customer satisfaction is the only conclusion possible after my recent shameful experience in Fall 2011. Don't ever lose a key. Avis will offer no help or assistance.. It will just load extra charges onto your bill and refuse to contact you while doing so. Our car was towed to their Glasgow office and left there for four days until London could send a key to open the car in Glasgow and we were charged extra days beyond the contracted days. Then we were forced to ship luggage home at our expense after arranging for its retrieval from Glasgow. No one ever contacted us in any way except for the large bill over a month later. We will never rent from Avis again. Good luck if you ever do read more

What a scam! When I dropped off the car and he attendant charged me 260 pounds for scratches to the plastic wheel rim. I will dispute it with the company. This is normal wear and tear and it is a disgrace they are padding their pockets with such charges. read more

Avis - I was charged over $300 by Avis for the scratches! - Car Rental Near Me - Middlesex, XGL

It is a shame that I cannot give them a zero star rating. One star will have to do. Avis has apparently completely disempowered its staff and also developed an attitude that "we don't make mistakes." This leads to a situation where their system is riddled with bugs, yet nobody there is also to resolve the resulting customer issues. I booked a car online from the USA and then went to collect it in the UK, as I have done for many years, I have been a customer for approximately 20 year. When I collected the car, I saw that they had already charged an old credit card. I was totally unaware of this. The website has not told me that it would charge the card that they apparently had on file for me, and the confirmation did not mention it either. It turns out that this was the wrong card, and that I would not be getting the insurance I needed using it. I asked at the counter for them to refund to that card and charge another card. They told me that they could not do it and that I needed to call Avis USA. Having not slept for 24 hours, and needing to get where I was going, I took their theft / collision waiver, doubling the cost of the rental, and drove the rental car to my destination. I then called Avis USA, who said they could do nothing and that the counter had to resolve it. So I then spent half a day driving back to Heathrow to have them resolve it. Again, they told me that they could not. I drove back to my destination and called Avid USA again. The "customer service" representative told me that they had done nothing wrong and that "we not make mistakes." !!!! Read that again, "WE DO NOT MAKE MISTAKES" !!!! She said that any resolution would have to wait until the rental was over and then it would be in their system. After returning to the USA, I emailed Avis Customer Service. They told me that they could not do anything, that they could not refund me the cost of the insurance because I had opted for it and that they had proof of that. After I complained a lot and said that I would not use them again, they offered me an Avis certificate worth about 1/3 the amount they charged for the unnecessary insurance. I obviously cannot use this certificate, because that would involve having them charge my credit card, which I would now never allow them to do. Then I tried to remove my credit card from their site. There is no way to do this. I emailed them and asked them to remove it. I have no idea if they are able to do this. I am concerned that there will now be other unauthorized charges on my card. read more

Please dot even consider them. They will rip you off. Added charges made although I refused them verbally! Under no circumstance trust this rental provider. read more

Under no circumstances use Avis at Terminal 5. In fact I'd recommend avoiding Avis everywhere. But Terminal 5 is especially horrendous. The staff is fake polite but as unhelpful and unscrupulous as they can possibly be. The only reason I used Avis because of location convenience but not worth it at all. I booked through BA car hire. When checking out, they did not give me the car I selected (I could see two of them in parking area available) and gave me another car saying it was the same class. The check out guy then overcharged $750 over my prepaid BA voucher claiming that it was higher cost because I was returning the car an hour later than the time I was picking up. He said one hour later on return adds a full day's cost. That makes no sense whatsoever because I put the pick up/returns days & times in my prepaid BA voucher and that is the total cost they gave me. The dodgy clerk at Avis adds on $750? He then tells me that he cannot refund the charge then because he already swiped my card but it will be credited when I return car. Yeah right. Shady AF. I get to the crap car assigned to me and gas tank is not full as they stated, it's short 1/4th of a tank, but by now it's taken 2 hours so I just left. This car had such poorly designed interior that if you put a drink in the cup holder, you can't shift gears and the steering wheel blocked the view of the speedometer. I returned it the next day, got my money back and got a much better car from Enterprise for almost 50% less than Avis. Just don't do it, these guys are the worse car rental company everywhere where you go. read more