Wonderful experience with our rental. I was able to confirm all my choices for rental when booking. I was sent a reminder prior to check in to review and update if needed. On return the staff were prompt to get us checked out and on our way back to the airport. Very happy with the car , very clean and in excellent condition. As with all car rentals, it is always good to take a few quick photos before you accept vehicle. read more

If I had to tell you everything that has gone wrong I'd be here all day. But the final straw was when they told us to return the car by 7pm. Got there 6:58 having driven in the pouring rain only to find they'd left for the day. Absolutely terrible service. They never follow through on their promises DO NOT USE THIS COMPANY especially the Kingsbury branch. Absolute bunch of lazy chancers. read more

WATCH OUT FOR CHARGES ON TOLL FINES FROM ENTERPRISE/ALAMO!! RENT A CAR WITH ANOTHER COMPANY! THIS IS A HORRIBLE WAY TO DO BUSINESS! I have been an Enterprise member since 2001. I have probably rented from them more than 50 times in the US and Europe. Car I picked up at Heathrow seemed great. All people I dealt with at Heathrow were great. However, huge problems with the Enterprise/Alamo department that deals with tolls. I'll try to make a long story short . . . About 3 days into rental I received an email that there was a recall on the car I had. They offered to come to me wherever I was to bring a replacement car. But I was already planning on going to Liverpool Airport to meet someone so I made arrangements to just take the car there the next morning and swap it out. I crossed the Mersey Bridge on my way to Liverpool Airport, didn't notice it was a toll bridge on the first crossing. After swapping cars and crossing the bridge again, I did notice the toll signs. While freeway tolls seem covered in the rental, for Mersey Bridge they are not. Merseyflow (tolling entity) does not make it easy to pay them. You can call them or go to an app, but that is difficult when driving. In this instance I called them, but was told that I could not pay the tolls because my crossing for either car was not yet "in their system" After my business trip I called Merseyflow back to resolve tolls. I pay them. However, in the interim, Enterprise received a Penalty Charge notices from Merseyflow. But they then wait TWO WEEKS to forward them to me, along with a notification that they are charging me £35. When I called and paid the tolls, Merseyflow they did not tell me that there were fines or request payment for them. And of course I did not have the notices about it. Enterprise then tells me that I must show that the tolls were paid before they can refund the £35 charges, so I forward them the payment receipts from Merseyflow. Now Enterprise fines department is telling me that they will not refund the £35 charges unless they are notified by Merseyflow that I do not have to pay the fines. The hypothetical fines that Merseyflow did not ask me to pay when I paid the toll and the fine that, if they exist at all, only exist because Enterprise waited two weeks to email the notice! I contacted Merseyflow and they will not provide any documentation beyond the paid receipts. I expect that some from Enterprise will post a response to all of this saying to contact them at https://www.enterprise.co.uk/en/help/contact.html. But it's all BS. I've been a member since 2001. They have my RA#. They know how to get ahold of me. They just want a reason to charge fees, and then they will continue to move the goalposts so they don't have to give my money back. RENT A CAR WITH ANOTHER COMPANY! THIS IS A HORRIBLE WAY TO DO BUSINESS! read more

ADVICE: TAKE TONS OF PHOTOS (EVERY ANGLE) AND VIDEO OF THE CAR YOU RENT!!! (You'll read several other reviews that give this advice based on their experience as well). If you don't document absolutely every possible piece of damage, no matter how small or insignificant, they will try to lay the damage on YOU. After arriving in the UK from the U.S on a 10 hour flight, we took an Enterprise shuttle from outside T-5 to the Heathrow Enterprise office and lot. We had pre-booked the car through a well known membership store. The branch was very busy, as you might well expect being at one of the world's busiest airports and it took us some time to get our car. One member of your party lines up in the small office while the other(s) stand outside. It's somewhat chaotic. A rep walked us over to the car and the three of us looked over it for damage, the rep explaining that damage had to be 'bigger than a golf ball' and showing us a circle cut-out on a piece of plastic for demonstration. One of us took a few photos, which later ultimately saved our bacon. When we dropped the car off at a different Enterprise location, (we had the car less than 24 hours) they walked around the car and claimed the black plastic that goes over the wheel well was 'popped out'. Looking at it, you could barely see it. It definitely wasn't something we'd noticed picking the car up, but if you stood at the right angle, you could see it was SLIGHTLY protruding. Long story short, the rep at the drop-off location filed a report. Fortunately, we had some photos, albeit, not the best angles. At this point, we were BOILING MAD since we'd had the car less than 24 hours and had NOTHING to do with the damage. We were about to spend a month on vacation on a cruise and in the UK. Over that month, we spent many hours (and wifi data) on communications between ourselves and Enterprise and our credit card insurance, trying to straighten out the situation. It really took a toll on our vacation enjoyment. Fortunately, after about 3 weeks and much mental anguish and aggravation, due to our photos and explanations, the claim was waived, really only due to the fact we had photo evidence. However, I'm sure some unfortunate future customer will have the same claim put on them. I would avoid renting from Enterprise as reading reviews, this seems to be a standard practice. read more

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I rent from Enterprise between 5 and 10 times a year, usually great, except for ridiculously long waits to pick up at Heathrow. This time though when I returned the car they found a tiny nick to a tyre and want to charge me $350. I had taken pictures of the wheel when I picked up the car because there was damage to the alloy wheel, but I never looked at the tyre. I will never be using them again! read more

Not inside the main terminal. Kind of confusing but eventually walked to the place to catch the shuttle. Friendly / helpful shuttle driver. Waited a while to get the car (appeared to be short staffed). Very friendly staff, right car for our business trip. I prefer rental places inside the terminal. read more

When picking up a rental vehicle, the Enterprise employee had an "e-tool" that determined whether or not damage needed to be recorded on the agreement. Essentially it was a card with a circle and damage that was smaller than this circle was not noted. In my case, one such location was a rock chip in the the windscreen. When pointing out the rock chip, the Enterprise employee gestured with his "e-tool" and I took that as an indication the damage would be smaller than the circle so keep moving. Being trusting, I did not take a clear photo of the windscreen damage. My mistake. Upon returning the vehicle this chip was noted and I am charged to replace the windscreen. Even having one incidental photo that shows a very blurry windscreen chip, my counter claim was refused because I "couldn't provide that photo with a time and date stamp". I guess a right click on the email attached photo didn't work for them. Bottom line I am out the cost to replace the windscreen. I am not happy and will not rent from Enterprise in the future. read more

When we picked the car up in London there was a low tire pressure warning. I returned the service desk but my original service rep was not there. I spoke with an rep that assured me that it was just the sensor and once I started driving it would sort itself out. We set out and we had to stop 4 times to add air. Not only is the expense of the air a bother the worst is the lost time on our vacation. I called the service line and they said I could exchange the car. All fine a good except we are in Cricceth Wales and the nearest Sixt location is in Manchester, a four hour round trip. That is not happening. I called back and they said I could get the tire repaired and get reimbursed. Now I have to spend more of my short vacation at a service station. Needless to say I am not very pleased. I spent two hours and had the tire repaired. I sent the receipt in to the local contact at Heathrow, who had reached out to me. I never received the payment back or any discount on the rental. I called repeatedly to get the issue resolved and nothing. I sent the receipt again to customer service and still nothing. I did receive an email stating that they would give me the money back for the repair but not the time spent. They wanted all my banking info instead of putting on my card. I felt uncomfortable sending that info over email so I called again. Finally got a service rep that refunded the repair cost but nothing else. I rented the car on July 4th, reported the trouble July 6th and got the refund July 30th. I will never use this company again. read more

Horrible. Charged us 35GBP for going through a toll road that cost 2.5GPB . . . twice!!! So charged us 75GBP for 5GBP in road tolls. Absolute criminals. read more

Worst rental experience ever!! BE WARNED - Always take detailed photos of your hire car before leaving the branch. I had what seemed like a smooth pick-up, but I spotted a small mark on the car. I raised this with the staff member (Theo), who assured me it wasn't considered damage as it hadn't gone through to the undercoat. On returning the car, I was charged for this very mark. I even spoke with Theo afterwards, and he acknowledged the issue, saying "I'll fix it" -- but nothing was done. Despite multiple complaints to Enterprise head office and to the BVRLA, I'm still no further forward. I've lived abroad for seven years and travel back to the UK frequently, renting cars many times, and I have never had an experience like this. Enterprise may appear cheaper than other rental companies, but in reality, they were anything but. If zero stars were an option, that's what I'd give read more

Renting the car was okay. But the GPS (putting in Enterprise Rental) took us to the parking lot at Heathrow rather than the Enterprise Rent-A Car. We had to use WAZE to find the return address to get the car back in time. When I complained about it on returning, the agent said it happened to someone else. Then comes a £35 administrative fee from Enterprise and an unknown fine (£40-£80 fine) for driving through the parking lot. This is a scam by Enterprise. If they nick 8 people a day, that's over 100K in admin fees. Good-bye Enterprise. Never again! read more

Do not rent from this location and whatever you do, do not prepay! Long story short, I prepaid a reservation. I also had the excess and damage coverage. I had an accident on day 1, car returned to Enterprise on day 2. I refused a new car and opted instead to end the reservation. They send me an invoice stating that I owed a total of $231 gbp (2 days rental plus the accident deductible). Great! I already paid $327 gpb. Nope, they then proceeded to charge me an additional $116 gbp! So now, for a $231 gpb total invoice, they have received $443 gpb and are refusing to give me a refund of the excess as they are saying because I prepaid, I won't be refunded?! Their own policies printed on the website says otherwise. Crooks and thieves. Run far far away! read more

Fast, efficient with very kind friendly staff. A special thank you to Mo who helped me with a great CX-30 that I may now buy!

After I got scammed by a competitor rental company, I walked over to Enterprise and Maddie was very helpful. Unfortunately, what should of been a $500 rental cost $1600 as I had no reservation. I appreciate Maddie for finding us a car as we had reservations that were already paid for all around the UK and we needed a car. I'm just very let down as they charged me 3 x the cost. read more

Not so good. They will injure you, do their best to ignore your complaint then the branch management will tell you the injury was your fault by claiming your statement about the incident says something it did not. Impressive. read more

Great service as always. Great rates. The car was nice. Really friendly staff. Highly recommend.

Be very careful for scamming from this branch. I picked up a car - was not given an inspection and on my return they found a minor dent in the bodywork and charged me $3000 on the spot. A very questionable practice. read more

THE WORST CAR RENTAL PROVIDER" You get to learn a lot about a business or a company by the way they treat the most vulnerable customers and the minority in our society. "Yes I'm talking about Enterprise car- rental" I had a horrible experience using their services, as for the customer service well there just as bad or probably worse. No sense of customer care at all Took over a month to resolve an issue of their own doing but still had the audacity to take money out of my card credit unbelievable. Give me a van with an outstanding charger from a previous driver then charge me the admin fees, then forwarded my personal detail to the third party company to come after me for the outstanding penalty chargers. Seriously "You cannot make this up" unbelievable. Then radio silence for weeks on end, in the event you manage to get hold of someone at Enterprise car - rental customer services, then it's pass the parcel time. Because the right hand doesn't know what the left hand is doing. Then as paying customers we're meant to believe this is the best car rental company in the UK. Wow shocking I would advise anyone using Enterprise car rent service should exercise quotation and be very careful. don't let the glits ad fool you. Shout out to my bank HSBC BANK for helping me get my money back from this scammers . Enterprise car- rental just in case your company/organisation develops some amnesia a quick reminder. Just for the record Reference no: 4LSQ69 "You know who I am". Ps. I got receipts too. Ps. You ruined my holiday Date of experience: 05 June 2024 read more

Damage report scam Enterprise charged £737.45 for damage that already existed on the car we hired. It was a tiny indentation in the plastic casing to the wing mirror (about 1-2cm in diameter). No glass was damaged and tbh it looked like a mark a screwdriver would make trying to prise the casing off to change the mirror (from previous damage). I had the car for less than 24 hours and it was never left unattended as we travelled from one airport to another airport. I did not pay for protection and in a rush did not take photos or videos at the time of hiring. I took photos of the damage that was pointed out and wish I could share them because I couldn't imagine what would cause the indentation from driving the car. Also charged for 4 days of income lost for not being able to hire the car out!! How does it take 4 days to repair casing for a wing mirror? Lessons learnt: 1. Pay for hire protection. 2. Take photos and/or videos of every aspect of the car and point out any damage not noted on the inspection paperwork. From reading reviews, it appears that there are a lot of scam damage reports made by this company. If I had caused this damage, I would simply accept such a bill, however I did not damage the car at all. Absolutely gutted to say the least read more

I had a horrible experience with a rental car from Enterprise that was arranged through Aviva, the insurance claims management company of a driver who rear ended me, resulting in my vehicle being a total loss. My trouble started when my own insurance was cancelled, as I had no insurable vehicle. Since I provided my insurance information when I picked up the rental, I called Enterprise to make sure I was still covered for third-party liability. I was told I was not, and then made several calls to Aviva and my own car insurance since Enterprise suggested I should try to get my cancelled insurance extended, which was not possible. I called Enterprise again the next day, and after an employee consulted with someone else in the office, was told that Enterprise would "cover anything", though the communication was confusing and it is still not clear to me what policy I was being insured under and what would happen should I be in an accident that was my fault. My next problem occurred when my rental car broke down. The clutch went on the car, and though I was able to get it home, I had to then wait for the repair company that Enterprise contracted to come look at the vehicle, and eventually tow it. While the repair person was there, both he and I tried to call Enterprise to figure out what to do about getting me a vehicle so that I could get to work the next morning, but no one in the office answered the phone despite the office being open. This went on for about 45 minutes until we gave up. I called Enterprise later in the day and was told I could get a rental car the next morning, which was fine, but did ultimately result in my being late for work the next morning as I had to wait for Enterprise to open for the day. After my rental period was over and I returned the car, I started receiving parking fine notifications form Enterprise, with a hefty administration fee of £35 each (this is not the cost of the parking fee, it is just the administration fee that Enterprise charges for sending the issuing parking enforcement your contact information). These fines are from my workplace, where I have an annual parking pass. I've now received four of these administration fees, and received the first well over a week from the time it was issued. If I had been informed in a timely manner, I could have updated the parking office with my temporary registration plate information and avoided the additional fines. My workplace has waived the fees since I pay monthly for parking, and I have been trying to contact Enterprise to ask for the administration fees to be cancelled, by they have been very slow to communicate and are making it very difficult. They have insisted that I send them a "notice of cancellation" from the issuing authority, which is not my workplace, but a parking management company which does not publish contact information, so I have no way of contacting them. My bank has now identified the charges that Enterprise is making to my account as fraudulent, and I've lost access to my bank account. read more

Enterprise LHR has charged me GBP 140 for two traffic violation that occurred while their driver was in possession of the vehicle. I picked up vehicle for 13 day rental at Enterprise LHR on Sept. 21, 2024. Very busy, long wait, but staff was courteous and accommodating. The following day (Sept. 22) after overnighting in Windsor, I received an email from Nat, Enterprise Customer Service representative informing that there was a manufacture's recall on the vehicle and requested that the vehicle be exchanged. Nat assured that the vehicle was safe to drive, however the exchange should take place. I arranged for the exchange to take place the following day while we were overnighting in Cardiff, Wales. I was told that a driver would meet us either at the car park in Cardiff or at our Hotel. The exchange did not occur at scheduled time. After two calls to Enterprise LHR, I was assured that the driver was close but late due to traffic. We were eventually picked up at 1:30 pm and the car exchange took place in the car park shortly thereafter. After a wonderful trip to Wales and the Cotswolds, I returned the vehicle to Enterprise LHR as scheduled on Oct. 2. All was well until I received an email from Enterprise on Oct 17, informing that a GBP 35 traffic violation was assessed for an illegal right turn in Cardiff at 1:10 pm on Sept 23. Based on the report and time of traffic violation, I realized that the incident occurred when the Enterprise driver had possession of the vehicle, on a street that I did not drive through in Cardiff. I immediately sent a detailed email to Nat, Customer Service Representative Enterprise LHR, explaining the situation and insisting that the Enterprise driver, not me had possession at time of incident. I suggested that Enterprise obtain photo of traffic violation so that they could see that their driver was the person responsible. After several more email exchanges, I was told that the local office could not resolve the issue and my emails would be sent to a higher authority at Enterprise. Hearing nothing for 2 weeks, I assumed that the case was closed. On Oct 17, I was informed by Mr. Abdul Rehman at Enterprise that my credit card was being charged GBP 140. This was for not one, but two traffic violations on Sept 23. Both illegal turns in Cardiff caught on camera. The first was at 12:51 pm and the second at 1:10 pm. Each incurred a fine of GBP 35, plus I was charged an administrative fee by Enterprise of GBP 70!!! I am furious. We even have a picture taken of my wife and me while waiting in a coffee shop for the driver time stamped at 12:51 pm. How could I be at a coffee shop while simultaneously driving through Cardiff incurring traffic violations? Beyond the obvious frustrations of being charged for something that I did not do, I am disheartened that Enterprise obviously never read through my emails of explanation plus never took into account that their driver was in possession of the vehicle at the time of the two violations. Clearly, they did not research the matter, obtain a photo from the ticketing authority or take into account that we the renters went out of our way to remain in Cardiff for the car exchange that they insisted upon making due to manufacture's recall. I have been an Enterprise renter for many years. Never again. This company treats dedicated customers with extreme disrespect. Hansel Ashby read more

We had just relocated from the US back to the UK. Very pleased with this branch. They gave us a good sized vehicle for moving our 6 suitcases, 2 adults and 2 dogs to our new home. We were supposed to have a different vehicle than a transit van, but they deemed it necessary to give us the van when we arrived, and for the same price as the other vehicle we had reserved. And, the branch to return it was literally just down the road from our new home, so my husband dropped it off and walked home. Needless to say, I had a nice big cuppa waiting for him. Thank you so much!! Highly recommended. read more

AVOID - NEVER USE ENTERPRISE - Took £250 for pre-existing tyre damage! SCAM!! DO NOT hire from Enterprise Car Hire unless you want to take the risk of being held responsible for any pre-existing damage, the cost of which could run into hundreds. They think the contract you sign during the hire process gives them absolute right to charge your card for any amount they see fit. We had the misfortune of hiring a car via our insurance from Enterprise Car Hire Sidcup for about 4 days. During the pickup walkthrough we highlighted a chip on an allow wheel and the staff lady told us to ignore it as it was not counted towards any damage. However, when she came to collect the car, she went straight to the wheel and pointed at a scruff on the tyre which was directly aligned with the chip on the allow wheel that we mentioned during our pickup. The tyre must have obviously been scuffed whenever the wheel was chipped, or it was a massive coincident that we scuffed the tyre exactly where the previous wheel damage was. Absurdly however according to Enterprise it was new damage and without even trying to resolve or listen to us they charged my card with £250. It was like they had already made their mind up before they came to collect the car. They then took a further £100.94 payment from my card without any prior permission or notification. They are bunch rude, bully, and arrogant people and once they have your card details, they think they have the absolute right to charge you for anything fictitious. DO not use Enterprise Car Hire (Especially stay away from the SIDCUP branch), unless you want to risk paying for the repairs of their cars that had nothing to do with you. I am now looking to take a small claim action to recover my costs. I will also be sharing this on social media, possibly on every new post by Enterprise Car Hire so it stays afresh in people's mind. read more

I would like to publicly call out the following for their horrendous customer service at the London Heathrow location: KAM/KAMARL (agent when checking in) - attempted to make us rent a larger vehicle and then right at the end, snuck in that it would cost more money. TAHIR AHMED (Manager Trainee) - asking for feedback on the rental and then not responding when it was not positive feedback. Going radio silent. Should stop at trainee and not go to full manager in my opinion. FIONA (Citations Coordinator) - for responding to 1 email then passing the buck. BIANCA (Citations Coordinator) - for sending out generic fill in the blank email responses and forgetting to change the fill in the blanks. ZAINAB (Citations Coordinator) - for responding with a pre-made copy and paste response and offering no further input. And of course we cannot forget ENTERPRISE itself. All of you please take a bow! I would never rent from this location or Enterprise itself again. Please help yourself avoid the headache and anger they will put you through. read more

Absolute con-artists!!!! I have rented from this location multiple times and every single time I have declined their insurance, because I have my own insurance that covers rental cars, they have "found" a gouge in the tyre and charged me for it. What's incredibly interesting is prior to my insurance policy having car rentals built in, I rented from this location and NEVER once had anyone comment about issues with anything............I suspect they are tagging who is/is not taking the insurance and trying to make quick money off of those who don't take their over-inflated insurance. Never have I experienced such poor behavior and always from the same location. Stay away from them if you need a rental car. They are scammers, con-artists and I will never use them or Enterprise again whether in the UK or in another part of the world. read more

Very unpleasant experience! We hired our car from & returned it to the same branch at Northern Perimeter Rd, London Heathrow. August 19th: Upon returning car back to the branch at Northern Perimeter Rd, London Heathrow, the representative inspected the the car over & stated it looked fine & no issues. August 20th 2023 Upon returning home, we noticed that they had charged us £2000 over the agreed rental charge. August 28th 2023 After over a week disputing this over-charge, & without explanation from the branch , we finally had our credit card refunded. They also finally emailed us an invoice for the original agreed invoice amount, as fully paid. October 5th 2023 Many weeks after the conclusion of the rental agreement, we then noticed another charge on our credit card from enterprise & this time for the amount of £826.97. I also received a email stating that the vehicle has sustained damage, & therefore kept the vehicle off the road for ten days. The email/attached photos show the vehicle damaged to be a missing casing of the driver's side mirror, along with a screen shot of the vehicle's mileage. Luckily for us we took photos of the vehicle before renting it & thankfully when returning the vehicle to the branch. Our pics show the vehicles driver side mirror has no damage & is fully intact. There is also big discrepancy in the picture of the recorded mileage that they took & between the same picture of the recorded mileage that i also took, on the day of returning the vehicle. This claim is complete fabrication, as I did not damage the driver side mirror & was the sole driver throughout the rental period. We have had no reply or acknowledgement from the email that we sent to the actual representative/ branch regarding this false charge. We have also had no reply or acknowledgment from the email that we sent to the damage recovery unit regarding this false damage. I am disputing the charge through my credit card company. A false charge, many weeks after my return. I am very frustrated & disappointed in the way this company has gone about business by simply scamming people with false charges to make extra revenue. read more

Avoid Avoid Avoid If I could I would give no stars I left my Bose QC35 Headphones in the hire car when I dropped it off at Durham I called them 1/2 an hour later to be told they had cleaned the car and it had gone out the area manager contacted me to say they couldn't find my headphones someone at the Durham Branch has stolen them and Enterprise don't care and wont do anything. read more

a sale rep did not tell the truth when renting the car. forgery on the agreement .the price was totally different than our original booking , but never disclosed to us when we picked up the car . a full tank of gas was filled near rental company at airport when returning the car. we did not know rental company was charged in front before returning , since the sale did not show us itemization charge and total price including extra plan which we did not purchase . We disputed with them after we returned car. a manager said the gas would refund back and others would investigate .However they did not keep any promise. and played dead without returning emails. none of money was credited back . Obviously , they tried to find every way to get funds . extra policy we did not purchase . the gas with full tank of gas when car was returned , but they charged with fixed amount before we returned car. read more

Frankly speaking, I have never had such an experience from a "professional" organisation. I had booked and paid for an SUV for 8am on the 20th July from the Salisbury branch. At closing time (6:02pm) on the 19th July, I was suddenly informed the car would not be available until 11am. Further contact was impossible because, conveniently, the phones were turned off. If there is a risk Enterprise cannot fulfill the contract, then notice should be served PRIOR to closing time the day before. At the very least (if I was in that position myself as a professional, I would feel it ethically wrong to serve notice and turn the phones off) an alternative communication option should have been provided. I then had to scramble around for half an hour finding an alternative solution with another, more reliable, car hire company. Interestingly enough, they also charged less than Enterprise. As an extra insult, the staff at Enterprise were so lazy that when they emailed me to let me know the vehicle would not be available, they couldn't even be bothered to call me by my first name. This doesn't feel like an established car hire company. It's more the experience you would get from Dell Boy Trotter, mucking around with a new weekend venture. Lazy, unprofessional staff. Useless company. read more

BEWARE THE "DAMAGED" TIRE SCAM! Take photo & video of every square inch of every single tire or they will rip you off and charge you for a rubber tire scuff that was absolutely there before you rented it! This place has a reputation for ripping off people for pre-existing damage... and they know it. Don't believe me? Read any of the other negative reviews. They often all say the same thing: 1) Scammed me for damage that was there (2) Charged my card without consent then disappeared. read more

WHAT A SHAME. Enterprise was doing well but things have changed. I rented with full damage waiver at Heathrow and returned to Gatwick in the UK. The pick up was good but the drop off was just awful. The young woman who checked the vehicle back in at Gatwick tried to claim that I was responsible for a tiny tiny cut on one tire. After I explained that I had full coverage on the vehicle she still claimed that it would be up to Heathrow whether to charge me or not. !!! She was digging in to the tyre with a key when showing me what she was " concerned about". SO BEWARE. It seems that Enterprise might be trying to make a little extra out of unsuspecting renters. My opinion, based upon my experience. I will try another company next month. UPDATE. The district Manager from Heathrow called and emailed to offer apologies. The response was rapid and responsive. Good save! Update the stars for that. read more

Enterprise Rent-A-Car - Car Rental Near Me - Heathrow, XGL

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When we found ourselves stranded in London for 2 additional days due to a train strike, we had the brilliant idea to rent a car for the day and explore the English countryside. Now that I've done it, I won't do it again anytime soon -- talk about STRESSFUL driving -- but if I do need to rent a car again I will 100% use Enterprise. This location puts every U.S. airport car rental counter to shame. Seriously. I have never experienced such friendly, competent customer service. It's like the best of the best were working here and everyone seemed to truly enjoy their jobs. Of course, there was a seemingly endless parade of mechanics, clerks, car washers, key guys, etc. who came to gawk at the stupid Americans who were going to attempt to drive. We were met with friendly jabs and whatnot so that was a part of the fun atmosphere. Many employees offered suggestions as to things we should try to see and do (acting like we had two weeks to drive and not just one day). I was pleasantly surprised at how quickly we got on the road. Our car was modern, like new and very, very nice. It was small (as requested) but comfortable. The worst part of the experience was the car return, but that's no fault of Enterprise. The rental car return signs at Heathrow are ATROCIOUS. Even after both of us staring intently every time, we missed the exit like 4 times and had to drive around (in heavy airport traffic) over and over. I seriously felt like Clark Griswold in National Lampoon's European Vacation. "There it is kids, Big Ben, Parliament." read more

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Only adding a second star because we rented a car successfully and the employee who rented us it was friendly and helpful. Unfortunately a few weeks after we hired the car we received a notice from Enterprise saying we have a traffic violation and they are charging us a £35 'admin fee' for passing the news on, but we would also hear directly from the people issuing the fine. The fine is for £0.00, so the only charge is the admin fee. When we looked into the time and place of the incident we were apparently fined for a parking violation while the car was still in the Enterprise bay 9 minutes after we had agreed to hire (based on their own timings they sent us). At that point we hadn't even driven the car yet and had absolutely not parked separately in the same area. We have tried contacting them but they are stonewalling us saying there is nothing they can do, even though if this charge is real it is them that parked the car illegally in the first place. We have not yet been contacted by any other company for a fine. read more

I use Enterprise all the time in the USA (Platinum member) and am usually very pleased with the service. Strangely it is a little different in England - you don't points and you can't use points either (pity!!). I always used to use Alamo because they had better rates in the UK I have a couple of tips for you - First - your US car insurance does NOT cover you in England (at least mine at Allstate does not) - so check before you decline. Second - the rates they charge for insurance are pretty much crazy high (essentially doubles your bill) I discovered a month ago. Third - I made a 2 week reservation through "the car rental centre" with Alamo (that no longer really exists in the UK) at a lower rate than I could get directly with Enterprise - and INCLUDING insurance. Then you simply go Enterprise to pick up your car (the email confirmation explains this). Enterprise honors with zero problem There is a fourth tip that is waayyy cool - I will share with my Yelp friends when they next visit London - just write me - don't want everyone to know :) read more

Absolutely shocking driving by one of their branded vans on the M6. Flashing lights, driving up everyone's ass, weaving dangerously in and out of the traffic. Avoid like the plague if this is how they operate / allow their staff to operate. read more

Be careful with Enterprise in the UK They're trying to steal 1,000 dollars from me. They gave me the car under the rain which made impossible to see an existing chip on the windshield. when i return the car they received it under the roof and took 30 minutes to inspect. The windshield dried a bit and the little chip appeared. The attendants were extremely rude didn't hear any explanations. Do not rent from them! see other reviews. read more

Do Not Rent From These Guys! I am executive level with the parent company and rent all over the world from this company. My experience with this location was terrible. I prepaid for a luxury car for ten days with insurance. They were friendly, put me in a nice car and when I returned it, they tried to charge me more than twice the amount. I complained and weeks later no response from the associate Thomas Kinch or his manager Shane. They did have time to go ahead and bill my credit card. Many emails saying they would respond or they were on vacation and no customer service whatsoever. This situation will continue to escalate. Well - To update a month later they have promised to fully refund my credit card and do the right thing. Shane did call me and we have settled the dispute. Thank you for ensuring my continued loyalty. read more

Absolutely great. We made reservations for a car online for a Saturday morning 9:30. When we arrived, there were a couple of people standing in line but it didn't take more than 5 minutes before Sophia greatest is with a handshake, helped us very quickly and friendly with the paperwork, took us outside to a choice of cars, habe us an upgrade and helped us on our way. This is the kind of client friendly professionality you hope for but have almost forgotten about because it has become so rare. Brilliant. read more

Very pleasant people to deal with but I didn't appreciate the rental process at Enterprise LHR. Rather than dealing with all the paperwork inside, you line up outside of the office and wait for a sales person to take you to your car and finalize rental arrangements. That's a nice, personal touch but on the day I was there, it was 90 degrees F (32 C) and humid and the last thing I wanted to do was deal with an agent in the sun and heat. It also took 20 minutes to get to the front of the line and get served. I wanted insurance (even though I have CDW coverage with my Visa card I didn't want to get nailed for damage and have to recoup my money through Visa). The agent I dealt with at LHR initially quoted an insane price of something like 1,000 pounds for an eight-day rental. I pointed out that I had emailed Enterprise several months before and was told that CDW insurance was something like 25 pounds a day so I was banking on something like a couple of hundred pounds. The agent said yes, it was 25 pounds a day, but there was a 40 percent surcharge because it was an airport rental, that 25 pounds a day CDW had a very high deductible, etc. Eventually she said it would be around 475 pounds ($850 CDN) but included roadside assistance, which seemed unnecessary because how often does a new rental car break down? I signed a few forms on her iPad and left. Later I discovered that the roadside assistance was costing me an extra $100. The car was okay but the windshield wipers were dreadful and no matter how I cleaned them they still smeared the window every time it rained. In addition, I couldn't for the life of me figure out how to get the radio working. I checked in the glove compartment. No owner's manual. Ugh! I complained about all this at the end of my rental and a supervisor, Bilal Ur-Rehman, emailed me to apologize and said some of the money I paid would be refunded. That was two weeks ago and so far I haven't seen any rebate on my Visa account or heard back from him. Advice to renters: Get the insurance cost nailed down--in writing--before you arrive: what it costs (including taxes, surcharges, etc.) and what exactly it covers (including info on what the deductible will be, if you'll be nailed for tire damage, scratches to the car body, etc.). I ended up paying as much for the insurance as I did for the rental of the car. Next time, I'll just go with the CDW insurance offered by my Visa card. read more

I will never rent another vehicle from Enterprise again. If you get a traffic citation during the rental, they will of course pass it on the renter, as they should. What they should NOT do, is also stick the renter with a 35 pound "administrative fee." They claim it's in the rental contract so it's their right to assess that fee. This is outrageously exorbitant and excessive, and just another means to drive up their revenue. read more