Idk why this place has such terrible reviews. Our experience renting a car was a breeze through Avis. My dad made a reservation online, and because he normally uses Avis, we were able to head up to the upper floor to pick up the car without talking to anyone at the desk. We didn't know they had a "preferred" check in upstairs, so we waited in line. There were only 2 other people in line and we got to the front in a matter of minutes. We found our car. It was small for American standards, but perfect for the narrow roads of Provence and tiny parking stalls of Europe. When we left the parking lot, the guy checking us out was alone. There was a bit of a wait to get out because there was only that one guy doing the check out. Returning the car was really easy and the walk to the terminal is not too bad. read more

I should have seen the red flags---Upon picking up the car, it took about 1.5 hours because their system was down and the attendant had to do every paperwork manually. I was not given paperwork upon picking up the car. They also downgraded my car without any price adjustment on the difference. The rental was fine and did its job and i returned it without any issues. I then found out they overcharged me for an extra day despite evidence via return receipt picture showing car entry to the garage actually returning the car 1 hour earlier than required. They were not able to resolve this by email so I had to use AMEX to get a chargeback and dispute the transaction. Terrible customer service experience at this location. read more

They didn't have a toddler car seat we booked in advance. Never again. Lethal experience for families. Stay away from this company.

Here's the deal...Avis is a highly recognized company all over the world and as such they get really busy so as a result their services are horrible if you have a problem. Like if you need emergency roadside assistance you are going to have a big problem. You will get an automated message when you call for services that says " we will call you back, good bye"...then they never call you back...at least in our case we kept calling for 11 hours and still no one called back...probably because they are so backed up. so think twice before you rent a car in Nice France from Avis Norm and Nuria california read more

Rented a Avis car via booking.com and paid in full. Avis in Nice gave me a hard time and initially said they couldn't find the reservation. After 2 hrs they did. And guess what? They asked for my Driver's license and creditcard...and charged me again!!! What a horrible experience!!!! Now I have to fight with the credit card company...and Avis in France, while I am in the US. read more

worst experience in My life! 1. the clerks sometimes "speak" english sometimes they don't: they didn't understand when I waved all forms of insurance. When I realized later on I tried to call and email but to no avail (no answers) 2. my assigned car could not be located in the lot. Aafter 2 hours a manager came and gave me a nice SUV Instead. A nice car but not particularly useful navigating through the narrow streets and parkings of small towns of France. we were told that would be a free upgrade of course. when i returned the car that wasnt the case but i didnt have time to argue because i had to catch My flight. Also we were charged for the 2 additional hours it took to locate a car. The responses I received from Avis International to my emails did not address my complaints, probably were never read......at the end I was overcharged more than $1000 Stay away.....there are plenty of other rental companies at Nice Airport..... read more

Worst experience with a car rental service I've ever had. My wife and I arrived from Paris to rent a car for a few days. We waited in line for an hour waiting to see an attendant. There was very little effort made to quicken the process. It may be less expensive but the customer service was not worth it. Go with someone else. read more

Thanks for the manager at Avis prefered to take care of us with my old father in law, 85 years old...

What a sh*tshow this place was. We waited in line for AN HOUR AND 45 MINUTES to get a car. Apparently they were having "technical issues" or something, however they had two people working tops while other employees were seen walking in and out of the office doing nothing. The woman working in preferred upstairs was one of the rudest people in a customer service role I have ever dealt with. Her coworker was also very dismissive and rude. We asked if anyone could help with the line downstairs since they basically had no customers upstairs, and both of them basically ignored us. No one apologized for the wait. We killed over two hours of our vacation in southern France dealing with this fiasco. We will NEVER EVER rent a car from Avis again. read more

Abusive practices! We used Avis+train and prepaid for 4 days. Unfortunately, we were several hours late in returning our car to the airport in Nice. I have been late just one other time, in England, which was not my fault, and Hertz took care of it immediately. This was our fault, and we certainly have no issue with Avis wanting to charge us - even up to a full day's rental. However, they stated that since we were late, they were able to recalculate 5 days rental (including the 4 we had already paid for), which totaled an extra 400 euros. Although they concede that they would only rent the car for 50 euros that day, they had the right to charge whatever they wanted. Benjamin Boulenge was the manager. The company prints the rate for extra kilometers and the charge for not returning the car with a full tank, so why does it not print the rate/fee for being late? (It only says call the office.) I have seen this has occurred with several other people. Are there no attorneys who want to challenge this abusive and deceptive practice? They certainly have lost my business and hope others will not choose them as well. read more

Worst experience with a car rental service here too. We waited more than two hours in line to collect our pre-booked car. Line not that long but every customer about 30 mins at the desk with often just one desk in service. We noted other agencies had numbered queueing systems so even if the wait is long, at least you don't have to waste all that time standing in line. When we finally got to see an attendant, we spent another hour at the desk while she tried to sell us expensive upgrades and sneak costly items into the contract we had told her in advance we did not want. As a result the contract had to be redone several times, with of course the systems failing whenever a revised contract was on the way. We began to understand why the wait in line had been so long. End result was that we drove away in a car several categories smaller than booked (but for the same price) and having paid more than the rental price for a reduction of the excess, simply because we couldn't afford to spend more time trying to get what we had booked. No doubt Avis have made some money from this booking but it's the last they'll ever make from us. read more

I have a bad experience with Avis car rental in Nice, France. I had waited for 15 mins then the woman called Karine told me that her desk is closed now and that I needed to go to another terminal to get my car. I told her that she can't let me wait for 15 mins and tell me to go. She said no and insisted that I have to go to another terminal. I asked her name politely but she wasn't clear about her name so I took out my mobile and wanted to make a picture of her name. She jumped at me and tried to take my mobile phone away. She is 3 times bigger than me so she is very strong and hurt my hands. Luckily, there was another customer, he asked her to calm down so she let go. Before I can go to another terminal to complaint about her attitude. She called her manager said that I'm racist and that called her "BLACK". I was shocked when I heard her manager complaint that to me. I explained the situation and asked for the video from the camera. Avis didn't even try to investigate the incident but took her side and accused me of being racist. In the end, I cancelled the car and it involved the polices. I was so happy when I saw the policemen but I was happy too soon. The policemen couldn't speak English so they only heard her side of the story. They accused me of lying when they asked me to pay for the fine and I said I wouldn't pay coz I didn't say it. I felt so vulnerable coz I can't speak French, I couldn't defence myself and I couldn't even ask for evidences or video from the camera. Non of them listen to me. At that time and now (12 hours later) I'm still upset and feel like they are racist at me coz I'm a small Asian woman can't speak French. read more