Since this is a very small regional airport, this location of National Car Rental is a…read morecounter-service-only type (which isn't what us top-tier loyalists expect and enjoy about National). Service was pretty decent and though there were 4 people in front of me, I didn't wait long. Also, the young lady at the counter gave me what I needed in a vehicle, which was a mid-size SUV. The car was great, nicely cleaned and in great working order. Returning was simple; they weren't open, but I took my key inside and dropped it in the box. Overall, regardless of them not having the Emerald Isle, the rest of this experience is why I choose to only rent from National!

AVIS messed up my reservation (boooooo AVIS)! Told them to stuff it, went over to the National desk…read moreand got the car I wanted, at a lower price than my original rez, in 10 minutes. National is now my go to car rental company. What more can I say? Going to TRI-Cities? Renting a car? Go National. Period. PS: Rented a Chrysler Town and Country. It was basically new, clean, w less than 1000 miles.

I had a great experience with each persons I met at this hertz. We got into the airport pretty late…read moreat night and Alex checked us in. Super friendly & very polite younger man. There was a little hick-up with the carseat for my 15 month old. But the owner Dennis fixed the problem & even called to apologize for the mix up. GREAT southern hospitality. You will never find customer service like this in the city. I will for sure be using hertz the next time I go to Tennessee!

Great service at this location. I rent every few weeks and they always have a smile. The staff is…read moreterrific and works quickly and efficiently

As a Criminal Defense Attorney, I represent clients across the country. Even as a regional airport…read morethese guys are competing at an international level. Rent with Confidence! Great price! Great service! Great car!

*****UPDATE********…read more Still no refund, and the website says that no refund will be issued because the rental was "cancelled after the pickup time" So now I am back on the phone with someone who barely speaks English. Huge waste of time and will never work with Budget Rentals again. We made a reservation several days in advance and paid for the car using a debit card from Chime. Not a word was said about the method of payment and they were happy to take our money over the phone. Upon arriving to pick up the car the man working at budget explained that they need to place a $250 hold on a credit card. No big deal - I do this pretty regularly with hotels and have never had an issue. Budget refused to run my Chime credit card on the basis of them being an online bank. They refused to run the debit card for the security deposit, even though this is how I paid for the car in the first place. They refused a cash deposit. When I explained that I have no other cards to use and need a refund if they are not going to let me take the car, he said that I will have to call the 800 number as they cannot do refunds at the store level. Complete bs because the local store is refusing to rent the car, they should be able to start the refund. When I called the 800 number it took 3 times to get someone that spoke a variation of English I could semi-understand. They said that a refund was being granted and that my money would be returned in 7/10 business days. When I voiced my frustration at the delay they told me that my issue was entirely with the local store and I needed to take it up with them, they were just a call center and had no ability to handle customer complaints. I went back and wasted a few more minutes at the local store. The charges have still not been refunded. I have filed a dispute with the credit card company. No one could give me any documentation that the charges would be refunded, so I assume these people are crooks until proven otherwise. If budget has decided that customers of certain banks are not worthy of renting a car - it's whatever. But they should not be so content to take money from those same banks and assume everyone will have another way to pay when they pick up the car. Not only am I permanently turned off from budget rentals, but the absolute clown show of a franchise here at the Tri Cities regional airport didn't lift a finger to make the process easier or offer any alternatives.

Check in was easy and quick. Very courteous and helpful as well. I actually got there before the…read moretime I specified and it wasn't a problem. Still only took minutes to receive my vehicle. The vehicle was very clean and smelled good. If you've rented many cars you know how bad some can smell. Great experience

Let me tell y'all, I booked through Expedia for Dollar and have never used Expedia or Dollar as I'm…read morea loyal Avis guy and my partner works for an airline so let's just say I get around and rent vehicles often! Honestly I have heard horror stories in the past however I had a seamless experience with Dollar. They even upgraded me from the super basic car I rented for a few days to visit my parents and I didn't need anything fancy due to the nature of the trip however check out the car they hooked me up with (photo attached). I have since used dollar again in Fort Myers, FL and can say I had yet another great experience and cheapest price around, however no upgrade this time. Still no complaints! Check this out when in the area! Video of the car provided by dollar: Parked at hertz for some reason however I'm not complaining as it was literally right at the door as you step out of the airport. Rental car Facility located in the airport as well for those of you who have not been to TRI

Very easy pick up and return at TRI. Desk person very efficient and pleasant. I got a brand new car…read morethat was clean and just what I reserved. I have never had an issue renting here.

i should of read the other reviews before i rented from thriftys. i was charged $30 additional,…read morenot on my invoice, i called and the guy said i didnt put gas in the car even tho i did!!!! its a good thing i took a picture ;) 0 stars. DO NOT USE, AVOID AT ALL COST, UNLESS YOU WANT TO BE CHARGED MORE THAN EXPECTED

The only way I can recommend Alamo is if you are on a very strict budget. Yes the car will get you…read morethere and there is nothing wrong with the people. However, there are much better rental agencies to do business with. Over New Years weekend, I rented a car to drive up to Buffalo, NY. I knew there would be snow and salt and did not want to drive my own car. The first car Alamo gave me was missing the roof antennae and there was a huge stain on the drivers seat. I went back in to request another car. The next car they gave me had nearly bald tires. I checked the tires with a penny before leaving and was showing about 3/32 of tread above the tread wear bars. When I got back from my 1344 mile trip, the wear bars were fully exposed. I told the lady at the car return and she said they would check it.

Nice car and very quick and easy to check in and return. Alamo is very consistent and does not…read moredisappoint! Staff is always pleasant.

I had a great experience at this location. Eric was really helpful and my pick up and drop off went…read morereally smoothly!

In my opinion, you cannot count on this location of Enterprise Rental to meet your needs. On the…read moremorning of 02/25/2023, I rented a full-size SUV to accommodate 7 persons, to pick up at 10:00 AM. Reservation confirmation was received. A voice mail message to confirm the reservation was also received from the local (Volunteer Parkway) Enterprise office. On the way to pick up the vehicle, a call was received from a representative at the Eenterprise Rent-A-Car office at 2123 Volunteer Parkway, Bristol, TN to tell us that the full size SUV we had rented and had twice been confirmed was not available as that location did not have full size SUVs for rental? This despite their website showing full size SUV, Chevy Tahoe, available for pickup today! If you are counting on having a vehicle when you need it, leave this location of Enterprise alone!

Couldn't have had a better experience. Davauris was early and patient to pick us up, was…read moreprofessional, courteous and a pleasure to be around. We would highly recommend Morgan Transportation and would not consider using another car service when in the area. Steve Rollins, MT. September 2024.

Promised a pickup from Waynesville to the Asheville airport. Stopped returning texts and calls when…read moreour group asked for a status update. Got a vague answer after several calls. Very unprofessional and unreliable behavior. I would recommend a more reputable service in the region.

Still have not had any issues with any enterprise location that's why I keep using them when I…read moretravel. This location kept with the high level of customer service from enterprise even though they also host national car rentals here too. The girl behind the desk was friendly and the car was super easy to pick up and drop off.

So helpful and professional!! They helped me return my keys to another location and it was the…read moreeasiest process!!