So picking up the car was great. Excellent service and the lady even gave me advice/opinions about areas to check out in STL and great areas to live in. The car was great too. It was just a bummer that I left my brand new phone mount in the car when I returned the car, and then when I claimed it from the lost and found a few days after I dropped the car off, I got it back in broken condition. I was told I can't be reimbursed for it without proof that it wasn't broken before returning it, but why would I have proof if I wasn't expecting to forget it or for it to break. ("Let me just take a picture of this phone mount in case I forget it in the car", said no one.) The part that holds the phone was loose and came off like nothing when I got it back. 30 bucks down the drain. It just left a bad taste with the company, and it sucks because I actually liked Avis, but this memory will always pop up when the name Avis comes up. Anyways, you get different experiences depending on who you're being helped by and who handled your items. So it is what it is. Besides that everything was great, but how customers are dealt with in "small" cases like this says a lot about the company's value on customer satisfaction. read more

The man who "owns" this place (Karl Koch) is absolutely lacking in customer service skills and is WAY too full of himself. My husband picked up our vehicle and when he got it home I noticed it was FILTHY. I went to talk to the "owner" who then tried to tell me he "didn't rent dirty cars" but seems like I'm not the first reviewer to say that he does in fact rent dirty vehicles. He told me that because I already got a discount from my place of work and he "made no money" he couldn't do anything for me. I was never looking for "anything" from him but compassion and to make him aware whoever is prepping and cleaning these vehicles weren't doing the best job and as an "Owner" you'd think he'd take the constructive criticism and talk to his team about it. There was more said but to sum it up this man is truly the worst person I have ever come across as far as "owners". This is our first time renting a vehicle and this experience has completely turned us off from renting with this company again read more

The car was not clean, interior. The exterior was okay. It was not vacuumed interior or trunk. Also, the windshield wipers did not work. This was a hazard and should have been checked. It was very challenging to see while driving and I was driving out of state. All highway driving and impaired wipers is a recipe for a disaster. Thankfully I managed and was able to maintain safety. This was a huge component to my score. This is a basic need for a car and paying $100 a day and wipers didn't work are unacceptable. When I picked up car, the gentleman at counter was friendly and was able to get me in and out quickly but friendliness was not enough to offset the impaired wipers and dirty car. read more

I walk in, after them giving me an expired plate at the airport. I say hello, the man working here is cleaning his car. He immediately starts being aggressive and acting like an asshole. Saying that he doesn't represent Avis or budget, well then why do you have a sign for that then???? What a bully, well he really met his match today, I'm going Karen style straight to the CEO, you don't represent AVIS? Yeah you're damn straight, not after today. He made a big show of running his mouth and legs outside to take a picture of the truck. SAD! So I took a picture of him. What a rude person. Do your job. After talking to AVIS, his claims that he needs authorization to rent out a car, lies! Not true. What an embarrassment. Update: Still on the phone with AVIS, avoid this place like the plague. read more

Avis Rent A Car - This rude man - Car Rental Near Me - Chesterfield, Missouri

I had a last minute change in plans. The guy running the store was rude. Was not understanding at all for change in flight plan. Had a I don't care attitude. Here is the catch all and I should have actually read the reviews for this. At other avid locations they have friendly onsite staff 24/7 and has completely flexible change of plans terms. Here the guy is rude as fuck and doesn't give a shit about change of plans. The flight arrival wasn't supposed to be till later this evening but delivered the car to the FBo. Seriously when I mean the rep doesn't give a fuck he doesn't give a fuck. When I said I won't be renting here again he said "fantastic." read more

The rental location operator was very rude. We got engine oil sign (oil was showing 4%) in the middle of our trip and called AVIS on the number mentioned on our rental agreement . They suggested to go to the nearest AVIS location and change car, so we exchanged it from a different location than the original. When returning the car to our original location, the guy got so angry. He practically blamed us not knowing car mechanics and change the car from a different location just because we saw the sign. Its very unprofessional and rude behavior on their side. Very disappointed! read more

The process to rent was super easy but the Name of the company does not reflect their value. The price you see online for your rental add about 80.00 more per week. I was to rent the car for 218-227 per week. First they charge to extend it another week (petty) then they'll pre auth ur card each week making u think that's what ur paying when in the end it's gouging. No one told us going into the 3rd week they don't extend past 3 weeks at a time. So I was charged a 60.00 fee for a certified letter they sent me. Claimed they tried to call me when I got one call the day before I went up there. Here's the final stab in the back. For 4 weeks they charged me 830.09 at the counter and 187 on my card the first week that never dropped off my card as a pre auth. Over 900 for a damn month when again 227/week. He claims taxes and extending it did it. No a 20.00 Ext per week isn't going to break the bank and taxes shouldn't have put me over 200 more than I expected. I'm pissed. I'm appalled and I will never use them again! 15 day rental 603.00 WTH IS THAT? Compact car too no not the fancy luxury but you would think! So Enterprise it is, I should have known better read more

Horrible experience with our rental car. Rented an SUV for a week. Vehicle had mechanical issues and we were unable to reach a representative at Avis after multiple attempts. When calling customer service, we were either disconnected or put on hold for over an hour. DO NOT RENT FROM AVIS read more

I just got robbed without a gun. The representative lied to me and said from St. Louis to Naperville Illinois the rate would be $67 plus fees but would include 267 miles and anything over would be 30 cents per mile. But after returning the car the total charge was $180 which included all 311 miles in the 30 cents per mile rate. After taking with customer service nothing can be reversed because this guy and location are a independent contractor. BEWARE. This guy is a crook!!! read more

Karl helped transfer my rental from Lambert St Louis Airport to this location which was a much more convenient pickup location for our family vacation. The van we rented was clean and a good choice for our trip. I appreciate the service provided at this location. read more

I had a great experience renting from this location! I needed a one-way van rental to move my daughter to college. We were taking our personal car too and didn't want to have to drive both vehicles home. The owner jumped through hoops to find a van that fit our needs. We asked all the right questions and he made sure we understood the terms of the rental. Would definitely recommend this location! read more

Love this location! I travel often for work. The team here is super friendly and gets me in my rental quickly. Great customer service.