I've been renting from Hertz for years due to business travel. This offsite (from airport) location…read moreis much cheaper because of all the airport taxes. It's also run by a very efficient and hardworking GM (Olivia). Olivia is certainly the hardest, friendliest and most efficient Hertz employee that I've ever met throughout all of the Hertz locations I've rented.

They were so amazing!!!!! I went thru alot of hoops to get hooked up with a rental location…read more.. Hertz took care of my needs got me in a rental... Don't ever try and let your own car insurance company dictate who you rent from. Go to Hertz! They will take care of you!

This place needs to get up to date with the valid rules of the Ky DMV. You get an email now that…read moreyou have updated your new license. That's how it works, it says it on their website for the DMV. If you have a legit copy of your seal document from them with your photo they don't rent to you .. I even showed my ss number every thing known to man that I am who I am. Nope! I got better business elsewhere. Thank you for wasting my time off work, an Uber ride up there. And loss in money..

This office was not friendly or engaging. We rented a car online and thought it was on Burlington…read morePike. We were dropped off at this location. Collin discovered we were booked at another location 27 minutes away. We asked if there was a shuttle to take us to the other location. They did not have a driver today. We asked if the other location had a shuttle to pick us up. They said "We don't think they do." Another customer came in a Collin walked away to help them. They did not offer to call to check. They totally ignored us and did not even acknowledge us once we were of no use to them. Terrible customer service skills!

I've had my best car rental experience to date at this Budget car rental location. I know the…read morereviews are all over the place but I was given excellent customer service. You should probably know I was turning in a car and there were no problems with the rental and there was no line, so waiting was not a problem. The job market in this area is very good so there was a "new" person working there but the previous employee and the current one were excellent.

Budget Rental Car -- I chose Budget Rental Car because they had great pricing choices for my stay…read morein Albany, NY. The car I received, a new Dodge Charger, and it was in mint condition. My story really starts with how Budget handled me on an emergency trip back home, due to a friend's tragic and sudden death. Even though I was scheduled to return the car in Albany, I felt it was extrememly importmat to visit my friends' widow and children in Columbus, Ohio and then head home to Cincinnati. Upon returning the car to CVG, I was directed to speak to the front desk. I expected a very large charge for returning the car out of state. I explained my situation, and to my surprise, they offered me a tremendous discount in my time of need. *****I am a customer of Budget's for life! C. Lamb Cinti

Car rental center at CVG is located on site so that's a plus (no shuttles to go to an outside lot)…read more We're Executive members and were greeted promptly. Always trying a different rental that we've never had before, we also pick the lowest mileage vehicle, if possible. Employee was very friendly.

While my rental truck worked well ok the day I picked it up, the key fab died overnight. When I…read morewent to put the spare key into the door handle, the key did not fit. I called roadside assistance, who arranged for a tow and a replace vehicle. However, the store, where I was instructed to get the replacement, had not been informed that I was coming. Additionally, they did not have a truck, which I needed for my business trip. While I was provided a vehicle, I was unable to get to the job site on time for the first day of my trip. As I still needed a truck for the second day of my trip, I called back to roadside assistance to get another replacement closer to my second destination. They confirmed that a replacement wpuld be available. However, again, the next store had not been informed that I was coming. Luckily, they had a truck in the shop which was ready for pick up. Overall, better internal communication is needed to effectively work as a company and successfully service your customers.

ENTERPRISE RENTAL CAR - DON'T BELIEVE THEIR LIES ABOUT ELECTRIC CARS!!!…read moreThis deception put me and my sister in a dangerous situation due to their electric cars. I called Enterprise on 3/18/24 & reserved a mid-size car for 4/11/24 at 9:00AM. On 4/10/24, I called Enterprise to make sure they still had my reservation for a mid-size car - and they confirmed my reservation. On 4/11/24 at 8:38AM, en route there when their agent called and said they only had electric cars available. When I arrived, the agent showed me a Nissan Leaf electric car and explained how to charge it. Before signing the agreement I asked the Agent a few questions since he knew I was heading to Tennessee: 1. How many miles does it get with a charge - Answer: about 250 miles - FALSE! - Truth was about 150 2. How long does it take to charge the car - Answer: about 20 minutes - FALSE! - Truth was 8-10 hours 3. How much does it cost to charge the car - Answer: about $2.50 - FALSE! - Truth was $12-$15 Based upon his answers, I accepted since he was supposedly an Enterprise "professional" and would not lie to me just to get me to accept the electric car. With that information, we set off on our vacation to TN which was about 290 miles away - which meant I would have to charge the car at some point. I drove down I-75 past Lexington, and started looking for a charging station when the car showed I had about 39 miles left. It listed a charging station but it was for the "hotel guests only" so I returned to the expressway and tried to find another location. The next charging station listed was no longer there. At 11:36AM, I called Enterprise and spoke with Hunter who said they could send a tow truck for us if we could not charge, but he never said anything about the 20 minute charging time. The electric percentage was rapidly decreasing but we made it to another station (barely) and started charging. After 40 minutes of charging, I was confident that we were good on electricity since the Enterprise Agent told me it only took 20 minutes for a full charge. The electric meter was only at 9%, but was rapidly decreasing as I returned to the expressway. The next exit was 10 miles away and the stress was unbelievable. We made it to Route 909 and turned into a truck stop - AT 0%! If that Exit had not been there, we would have been stranded on the Expressway in the pouring rain. At 12:33PM, I contacted Enterprise again and spoke with Kyle who gave me the corporate number to (1-800-307-6666) which I called at 12:59PM. Once again, I was given false hope about our situation - more lies! They said a tow truck would be sent to our location, and we would be taken South to London, KY to the Enterprise lot which was 10.5 miles away. They said they would have a "gas" car waiting for me, and then said I would be contacted in about 120 minutes!! Two more hours?? I canceled all of our reservations since this vacation was ruined! 2 hrs later, the tow truck came and he informed us that according to his work order he was not supposed to have any riders with him and that the car would be towed to the Lexington Airport - 75 miles North!!! That was in the OPPOSITE DIRECTION OF WHERE WE WANTED TO GO! He felt sorry for us and took us to Lexington. Messages 4/11/24 - 11:24 - "Thanks for choosing to rent with us at Enterprise Rent-A-Car. Customer service is our top priority and we want to ensure that your rental experience...is an excellent one."- WHAT A JOKE THAT WAS! 4/11/24 - 4:07 PM - "Your request for Tow has been received. Estimated arrival is 51 minutes....." - THIS WAS ALREADY 4 HOURS LATER! 4/11/24 -5:33 PM - Your driver from Enterprise is on the way. Track service here:" BY THAT TIME WE WERE ALREADY NEAR THE LEXINGTON AIRPORT! 4/12/24 - 10:25 AM (A DAY LATER!!) - "Hello, your driver is on scene with your 2023 LEAF." THIS WAS UNBELIEVABLE BECAUSE THEY WERE GIVING ME THE SAME TYPE OF CAR THAT I ORIGINALLY HAD.

ENTERPRISE RENTAL CAR - DON'T BELIEVE THEIR LIES ABOUT ELECTRIC CARS!!!…read moreThis deception put me and my sister in a dangerous situation due to their electric cars. I called Enterprise on 3/18/24 & reserved a mid-size car for 4/11/24 at 9:00AM. On 4/10/24, I called Enterprise to make sure they still had my reservation for a mid-size car - and they confirmed my reservation. On 4/11/24 at 8:38AM, en route there when their agent called and said they only had electric cars available. When I arrived, the agent showed me a Nissan Leaf electric car and explained how to charge it. Before signing the agreement I asked the Agent a few questions since he knew I was heading to Tennessee: 1. How many miles does it get with a charge - Answer: about 250 miles - FALSE! - Truth was about 150 2. How long does it take to charge the car - Answer: about 20 minutes - FALSE! - Truth was 8-10 hours 3. How much does it cost to charge the car - Answer: about $2.50 - FALSE! - Truth was $12-$15 Based upon his answers, I accepted since he was supposedly an Enterprise "professional" and would not lie to me just to get me to accept the electric car. With that information, we set off on our vacation to TN which was about 290 miles away - which meant I would have to charge the car at some point. I drove down I-75 past Lexington, and started looking for a charging station when the car showed I had about 39 miles left. It listed a charging station but it was for the "hotel guests only" so I returned to the expressway and tried to find another location. The next charging station listed was no longer there. At 11:36AM, I called Enterprise and spoke with Hunter who said they could send a tow truck for us if we could not charge, but he never said anything about the 20 minute charging time. The electric percentage was rapidly decreasing but we made it to another station (barely) and started charging. After 40 minutes of charging, I was confident that we were good on electricity since the Enterprise Agent told me it only took 20 minutes for a full charge. The electric meter was only at 9%, but was rapidly decreasing as I returned to the expressway. The next exit was 10 miles away and the stress was unbelievable. We made it to Route 909 and turned into a truck stop - AT 0%! If that Exit had not been there, we would have been stranded on the Expressway in the pouring rain. At 12:33PM, I contacted Enterprise again and spoke with Kyle who gave me the corporate number to (1-800-307-6666) which I called at 12:59PM. Once again, I was given false hope about our situation - more lies! They said a tow truck would be sent to our location, and we would be taken South to London, KY to the Enterprise lot which was 10.5 miles away. They said they would have a "gas" car waiting for me, and then said I would be contacted in about 120 minutes!! Two more hours?? I canceled all of our reservations since this vacation was ruined! 2 hrs later, the tow truck came and he informed us that according to his work order he was not supposed to have any riders with him and that the car would be towed to the Lexington Airport - 75 miles North!!! That was in the OPPOSITE DIRECTION OF WHERE WE WANTED TO GO! He felt sorry for us and took us to Lexington. Messages 4/11/24 - 11:24 - "Thanks for choosing to rent with us at Enterprise Rent-A-Car. Customer service is our top priority and we want to ensure that your rental experience...is an excellent one."- WHAT A JOKE THAT WAS! 4/11/24 - 4:07 PM - "Your request for Tow has been received. Estimated arrival is 51 minutes....." - THIS WAS ALREADY 4 HOURS LATER! 4/11/24 -5:33 PM - Your driver from Enterprise is on the way. Track service here:" BY THAT TIME WE WERE ALREADY NEAR THE LEXINGTON AIRPORT! 4/12/24 - 10:25 AM (A DAY LATER!!) - "Hello, your driver is on scene with your 2023 LEAF." THIS WAS UNBELIEVABLE BECAUSE THEY WERE GIVING ME THE SAME TYPE OF CAR THAT I ORIGINALLY HAD.

Extremely disappointing experience with Enterprise at the Cincinnati airport this morning. The…read moreagent at the counter was rude and dismissive to my elderly parents, who were simply trying to pick up a vehicle. What made the situation even worse was that the agent insisted there were no cars available, which turned out to be untrue. Being treated poorly is bad enough. Being treated poorly while being given misleading information is completely unacceptable. Customer service should be built on professionalism, honesty, and respect, especially when dealing with elderly customers. Unfortunately, this location failed on all three. Based on this experience, I would not recommend Enterprise and will think twice before using them again.

I used Enterprise recently for a trip back to Ohio. The staff were all very friendly and helpful…read moreand the rental car worked without issue. The return process was super fast as well. I would used them again.

I rented from here and absolutely love this rental car company. Customer service was great to work…read morewith and the cars are always clean and drive smoothly. I highly recommend being an emerald club member. The idea of being able to choose any of the cars in the lane is awesome! I would definitely rent from them again!

Only ever been to the one in Florence inside Tom Gil Chevrolet but have always had the best…read moreservice. The cars are great and so is the price. Excellent customer. We use them for all of our rental needs and have rented on several different occasions and they are always very professional. I will never go to another Enterprise again. Just cant say enough good things about them.

This place is wonderful. The men are so nice and helpful and their prices are fantastic. Had…read moreno problems what so ever. I will definitely do business with them again. Thank you guys for a stress free car rental unlike Hertz on Dixie highway. Definitely do business with this company , you won't be sorry.

Bought a 2014 Ford Escape in March 2 017. Best thing I have done in awhile. Tim,the owner, was very…read morehelpfu worked with the finance in getting us our car. The car was sold as is & there was a problem the ac I found in the first 5 dayrcd. I call Tim to imform him of this problemm. Tim fixed the problem with no cost to me. I wounld go back &get another car from him.