I do not like nor do I trust this company after my recent experience. I was in a car accident. To…read moreget the insurance paid rental I called hertz and they said it was set up and would be delivered the next morning. I'm in pain and hassle is hassle but in pain hassle is nearly unbearable. Anyway- he lied.. then I get a call 20 minutes later from some guy that says, "so you need a car next week?" WHATTTT so the last guy lied and passed me off and didn't even give correct information? WOW The erlanger store manager.. was awful and I submitted a request for the calls to be listened to and understandably I get to know nothing that come from it.. AWESOME SERVICE! So I finally get my insuarNce agent involved and they get me a car that I uber to and as I leave the parking lot the oil needs to be changed light popped on and the gas was empty and tire pressure low.... AS I LEFT THE PARKING LOT In any event, I'm only driving to the dr for appts so I'm not going far but today or tomorrow I have to deal with their incompetence and switch out cars.. costing me more Uber and I filled tha gas tank.. WTH. It was an empty tank to start. So now I'm out 30$ because THEY are horrible!!!

Hertz gets zero stars! A friend drove me out to their Loveland, Ohio office to pickup a car…read morereserved for 1pm pickup. I was30 minutes early. The guy at the counter seemed to have a stick stick up his yak. He was rude and angry for no apparent reason and they didn't have The car I reserved. We drove 20 miles for this! Finally, someone returned a Tesla. Anxious to get on the road, I took it. It had 19% charge on the battery and the closet charging station was about 10 miles away! I don't want to bore you with a long, drawn out story. My overall experience was a nightmare! I'm very unhappy and will never rent from them again!

As owner of a newer model Kia I scheduled an appointment for an oil change online. It was a weekday…read moremorning and I found myself sitting in their waiting room. Across from me against the back wall is the long Mike Albert Rental service counter. It is a sufficient distance from where I'm sitting to provide privacy for the customers. Outside you can clearly see their sign as you turn off the street and drive past the Kia sales building. Inside they share an area offering free coffee, a small cooler of bottled water and a popcorn machine. If waiting the nearby chairs are comfortable. The associates are friendly and professionally dressed. From my chair I was able to observe several customers as they set up getting a rental car. There's a 2 person staff and except for one of the customers the transaction was done in less than 5 minutes. Outside in the parking lot there are plenty of cars just waiting for someone to rent them. With a carwash onsite you can expect that the vehicles will be clean when you drive off the lot in them. Until next time be kind to each other. # yelpcincy #mikealbertrental #rentalcars

From the owner: Mike Albert Rental offers a wide variety of makes, models and vehicle sizes - compact cars,…read morepassenger vans, custom conversion vans, pick up and box trucks. This location is conveniently located off 75 near Spring Grove and St. Bernard.

Very happy with NextCar. I have been renting cars from them for 4-5 years and have had nice rides…read moreat reasonable prices each rental. They have upgraded me multiple times at no additional charge as well. Two thumbs up!!

****I WAS NOT PAID TO DO THIS REVIEW**** I've been renting…read morefrom NextCar for almost a year now and they have been nothing but friendly, accommodating, and the rentals are super affordable. I have had zero problems since I began renting and they have gone above and beyond for me every time there was an issue. Not to be rude, but I think the negative reviews are generally due to customers not reading the policies correctly, maybe not being truthful about damages, and/or poorly communicating with staff. They have been amazing to/for me and have earned my business forever to be honest. I can't say enough good things about the service, plus the prices of the rentals beat out the other rental companies around. I also want to mention that I've rented from Hertz and Enterprise many times and I know that the credit card/credit check or a very large deposit for debit can be inconvenient. Nextcar does allow Debit Cards for payment, as well as a CDW for a reasonable cost if you don't have rental insurance. But never have I felt like the staff didn't know what they were doing or didn't care and they treat you like an actual person instead of just being "White Chevy Spark due Wednesday". Please consider giving them your business, I think it's 100% worth it. Thank you to Yana, Gloria, Joy, and Brianna for being great!! Ps- the folks who do the maintenance for cars are friendly and are very accommodating as well! They deserve some credit too!

We had an appointment to pick up a car at 130. We showed up bout on time and had to wait an hour…read more First there was only one person working and 4 people in line. The employee was doing a great job but they need to have another person on staff. We also had to wait for the car to be tuned up and cleaned. This should have been done before our Appointment time.

They were extremely nice and helpful with getting me my rental I needed due to an accident. I was…read morein and out in under 20 minutes. I'll definitely use them again!

This is the location I rent most of my cars from. I can usually get a car at a moment's notice and…read morecan usually find a coupon. I was even given an upgrade, once because I was willing to take a car that hadn't been vacuumed or washed (I was planning to have two toddlers in it, so it was bound to get dirty, anyway). I can get in and out pretty quickly, except on a Monday morning. Another time, I forgot to fill up the tank and they called me to come back to fill it up, instead of immediately charging me. They are very personable.

I'd give a 0 if possible, I booked a week ago, called 3 times before I drove across town and no…read moreanswer. I show up and they say oh we don't have that car. No call to let us know, no sorry nothing. But we can upgrade you, let me see how much that would cost you. What an absolute joke, do not go there even if desperate.

So at least I did receive the full refund promised, but I still have no clue why Avis would not…read morerent me a car. I have checked my credit reports and driving records and there is nothing there that is in conflict with their published policies. I don't know what to say about this.