I would not rent from this company. They rented us a car in a snowstorm with bald tires from CA…read more They were not snow tires. While traveling 55 on a two lane road, we spun a 180 and slammed into a snow bank and were hanging off an embankment. The sherriff and tow truck came to rescue us. Then after we drove it to the cabin, they came to tow it in the middle of the night. Then they tried to charge us extra for out of town tow service. Then we had to fight the $1K extra on our credit card and it took weeks of calls to foreign customer service agents that were based out of the country. It was a complete nightmare and almost cost us our lives.

I was a little concerned when I read the reviews, but I had nothing but an exemplary experience…read morewith Budget, when I rented an SUV from Jul 3-10th. The people at the front desk were super nice and accommodating... even stayed late for me and my family to arrive. The return was super easy as well. I don't often give car rental place a 5 star review, but after receiving an Amazon gift card in my email for the rental, I could not resist. Our family's experience was excellent!

Wish I had anything good to say about this Enterprise location. We booked a rental, had an email…read moreconfirmation, took a $70 Uber (to a from resort in Steamboat Springs), to be told they had no cars available and more than likely would not have another vehicle until New Year's. It's December 22nd. The manager Ben didn't seem to care that we had a confirmation number and they were unable to give us a vehicle, with many cars in the lot. We were forced to pay $700 in flights to Denver, as well as another hotel night due to them not being able to give us a car. We have spent almost $1000 due to their mistake & management has yet to get back to us to offer a resolution on this. Do yourself a favor - and book through another car rental service.

Extremely disappointing experience with Enterprise Rent-A-Car…read more Upon pickup, the vehicle smelled overwhelmingly of marijuana--so strong that even with the windows down, two of our children became nauseous and we had to pull over so one could vomit. This is completely unacceptable for a family rental. We immediately responded multiple times to the Enterprise text message that said to reach out with any issues, but never received a response. To make matters worse, the back passenger tire had a leak for the duration of our trip. We had to stop and refill it with air multiple times per day. When we called to request a vehicle swap, we were told they were short-staffed and could not assist unless we drove back to the airport--costing us hours of our vacation. The only other option offered was to pay an additional fee for roadside assistance to put on a spare tire, with the restriction that we couldn't drive over 50 mph for the remainder of the rental. I did eventually hear back from a local manager about a week later, but after I responded via email, I have not received any follow-up in over 10 days. Between the unsafe condition of the vehicle, the lack of responsiveness, and the poor customer support, this experience fell far below expectations. I would appreciate someone from Enterprise reaching out to address this situation.

Enterprise steals $... Enterprising. Don't bother renting…read morefrom enterprise. I filled up the vehicle to full showed the picture of the gauge and the fuel receipt. Yet enterprise charged me for fuel after I returned the vehicle. Bad form by enterprise. Don't bother renting from them. They will do unethical things.

As a business traveler I have rented cars more than 100 times. On my recent hertz rental through…read morebooking.com, I have been unable to contact anyone at hertz either locally or nationally. The fake ai chats resolve nothing. Any company unwilling to speak to their customers is unworthy of our support. I was overcharged hundreds of dollars with no redress

Every time that I have to fly up to Craig Colorado for work, I fly Southwest Airlines, I love this…read moreairport and it's easy going through TSA. Great staff at the bar and grill and great customer service. Plus you can get a beer at 7:30am if you want before you fly to your destination.

My family and I came here on a Saturday around 11:45 am. It took about 1 minute to return our car…read more The walk from the rental car parking to the arrival area where we return the keys was a 60 second walk. The bathrooms were right next to the car return. We had TSA precheck where there was a line of zero. Compared to Atlanta TsA precheck where we waited over 15 minutes for TSA precheck, this was an amazing experience. The TSA staff was friendly. Walk to our gate was another 1 minute. There are 7 gates in the airport. It is small, but efficient. Be prepared to walk to your airplane, so keep your winter coat handy! This airport is super easy and convenient to Steamboat Springs which is an easy 35 min drive.

I have been a customer of enterprise for decades. The counter agents were indifferent about my…read moresatisfaction. I never asked for LDW but they charged me anyways. Made several calls to national car rental customer service line. Each time customer service would say that a district manager would call but he or she never did. Disappointed!!

Ever since Liz took this location over it is one of the best enterprise locations in the country…read more Her and her team go above and beyond. Steamboat can be a hectic town with uncertainties, but I can always rely on Liz at enterprise in steamboat. Even if we have had issues with the rental due to other locations, they always get sorted out at this location with smiles on everyone's faces. Perfect customer service!

I don't usually do reviews but I HAVE to. My 15 pass was totaled and it was a pain to find a new…read moreone, were in PA and found exactly what we wanted at steamboat motors. Jeremy was amazing and made this entire process such a breeze, especially after going thru an accident. THANK YOU

I found a truck I was interested in at Steamboat Motors. Being 3 hours away, I started with a…read morephone call and was lucky enough to get Alexa Cano on the phone. I told her what I needed to help me make a decision on driving 3 hours to see the vehicle. She had her mechanics put the vehicle up on the lift and took all the pictures I asked for. Within 10 minutes I knew it would be worth the drive. I booked an appointment with Alexa for the following Monday. She communicated with me the entire time letting me know everything was ready for my arrival. When I arrived, she had the truck out front and ready for a test drive, then helped me go through the carfax and check everything out. Once we landed on an acceptable price she introduced me to Josh, her manager. He was as nice as Alexa and again made the process easy. I am now the proud owner of a new to me Ford Truck! Thank you Alexa for your professionalism and attention to detail. If I am in the market again you will be my first call!