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    Hertz Rent A Car

    2.5 (10 reviews)
    Open 9:00 am - 3:00 pm

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    15 years ago

    Terrible customer service. Rent from enterprise at the Sheraton in Steamboat and avoid airport taxes.

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    1.3(3 reviews)
    0.0 mi

    Wish I had anything good to say about this Enterprise location. We booked a rental, had an email…read moreconfirmation, took a $70 Uber (to a from resort in Steamboat Springs), to be told they had no cars available and more than likely would not have another vehicle until New Year's. It's December 22nd. The manager Ben didn't seem to care that we had a confirmation number and they were unable to give us a vehicle, with many cars in the lot. We were forced to pay $700 in flights to Denver, as well as another hotel night due to them not being able to give us a car. We have spent almost $1000 due to their mistake & management has yet to get back to us to offer a resolution on this. Do yourself a favor - and book through another car rental service.

    Extremely disappointing experience with Enterprise Rent-A-Car…read more Upon pickup, the vehicle smelled overwhelmingly of marijuana--so strong that even with the windows down, two of our children became nauseous and we had to pull over so one could vomit. This is completely unacceptable for a family rental. We immediately responded multiple times to the Enterprise text message that said to reach out with any issues, but never received a response. To make matters worse, the back passenger tire had a leak for the duration of our trip. We had to stop and refill it with air multiple times per day. When we called to request a vehicle swap, we were told they were short-staffed and could not assist unless we drove back to the airport--costing us hours of our vacation. The only other option offered was to pay an additional fee for roadside assistance to put on a spare tire, with the restriction that we couldn't drive over 50 mph for the remainder of the rental. I did eventually hear back from a local manager about a week later, but after I responded via email, I have not received any follow-up in over 10 days. Between the unsafe condition of the vehicle, the lack of responsiveness, and the poor customer support, this experience fell far below expectations. I would appreciate someone from Enterprise reaching out to address this situation.

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    Hertz Rent A Car - carrental - Updated September 2026

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