I am assuming this is the Hertz store which brought 2 cars to Stevens Point airport and left for…read moreus. If so...well done. All as requested. Thanks folks.

Everything an airport rental car counter should be, quick, efficient, nice cars with xm radio, and…read morea drop box if you are running to catch your flight

When we arrived to the counter our car was not made available for 15 minutes. The drivers side…read morecarpet was muddy, which when brought to the attendees attention, it was explained that they couldn't get it any cleaner. A different vehicle would have been a better response. The vehicle return process was not clear and included returning the key and writing down the mileage, the former of which I did not do causing a delay at the counter. While I can accept a different type of service at a smaller airport, the quality was just off. I normally use National but received a better deal with Hertz. Not sure if that would have made a difference.

I was flying into CWA and I missed my connection at O'hare due to an inbound delay. I was rebooked…read moreon the only other flight arriving at 11:30pm. I had already booked a car rental with Hertz but to my dismay, every car rental agency closes early (like 5pm) on Saturday except for Enterprise. I am SO grateful that Scott stayed until my flight arrived and he sent me on my way with my rental car. He was very nice and I am so grateful to not be stranded at the airport without a ride! Received a text the next day saying he was a call away if I needed anything. Excellent customer service! My only gripe is that I couldn't get the young driver fee waived with my AAA membership like Hertz. Hopefully dropping off the car is as pleasant as picking it up. Thank you Scott!

They lost our reservation. Then had no mare cars? At all? The dude was very nice though.read more

This has got to be the worst customer service I've ever experienced. First they couldn't/ didn't…read moreknow how to use any of my coupon codes- didn't even offer to help me out (discount of any sort). Then they didn't have any 1-way cars so they told us to come back a day or two later. So we did- wasted 1:30 hours of our time. When we arrived at our final location to drop off, there was a double gas charge and +$100 more charges over our estimate they couldn't explain. They forwarded it to the manager, after tying up $600 for a 2-day rental, who proceeded to accuse me of 'playing' the system to get a 1-way cheaper. She then said I shouldn't be asking about it and I wouldn't get the rate adjusted and hung up on me. I will NEVER rent a car from budget and this one in particular is one to stay away from. They don't know what they're doing. Thanks for wasting countless hours of my time on vacation and ruining my wife's visit to her family. Hopefully I can recoup my missing $400 sooner than later.... no thanks to the manager at CWA.

booked on hotwire and showed up at the rental counter only to see they have changed the hours open…read more We showed up at 3:30pm and there was no on there. Sign said they would be open 8:30 to 9:30 pm. We drove back at 8:30pm and waited 30 minutes and no one showed up to get us the car. No phone number to call NOTHING. I understand having reduced hours but they could at minimum show up as per the posted hours! I ended up renting a truck from uhaul. Uhaul was open during the posted hours. Then I took me 3 hours to get a refund from hotwire. Also ALL RENTAL COMPANIES AT CWA have limited hours. There was no on open during the posted times. You might want to rent from a different location ...

Smaller airport, so no executive check in process. Still have to stop at the counter and pick a…read morevehicle but the fellow at the counter was friendly and worked through the line pleasantly and quickly. Picked up a Chevy Cruz for this business trip.

Gary ripped me off. I brought him my Jeep for a timing chain replacement and he way overcharged…read morefrom the quote he gave, First the quote was $1100 but when he was finally done the price jumped to $1900 and he never called to approve that. He also took 3 vacations while my car was tied up at his shop. Now it's about 6 months later and my oil pump started acting funny. I took it to a professional shop, and they said Gary never changed all the necessary parts, I paid Gary $525 just for the timing chain kit to find out he never replaced all the parts from the kit, It's going to cost me another $3 thousand dollars now because of his deceiving repair job. Shame on you Gary.

We didn't have an appointment, we just drove in because the tire was losing pressure and they were…read moreable to squeeze us in. A true Wisconsin hometown friendly place. I highly recommend, them they make you feel welcome.

I've always had really good service here and they do a good job of telling me when I don't need to…read moredo extra services. The few times that I have try to DIY it with my family, I've regretted it because it ended up costing me more in the long run due to lower quality skills that carried consequences. Lesson learned? Sometimes it's worth it to pay a little bit extra for a professional to handle it.

Really came through for us,when the problem with our vehicle turned out to be more complicated that…read moreexpected. They were ablevto get things back to normal in a reasonable time, and went above and beyond as far as customer service.