My sister had a reservation a week ahead of time. When we arrived the went through everything and said the car wasn't there yet, we were early for the reservation so we didn't mind waiting but when our time came, I asked if they knew when the car would be NA k and she said they only knew it was late being returned but didn't have a time. When our car came, they told her they couldn't rent a car to her because she was too young, which is fine but why wasn't this mentioned when we first arrived. And before we wasted a hour waiting! Communication is key! read more

How this business is a "respected" national business is beyond me. Worst customer service and experience EVER! RUN, don't walk, from these shysters... read more

Everyone in the reviews may be talking about the same rude woman because when I called to inquire about renting a car, the woman who answered sounded like a miserable person. She was extremely unhelpful and snappy and when I asked about getting a car, she genuinely didn't sound like she wanted me to rent with them. This place could do so much better if it weren't for that godawful customer service. read more

My experience started a few miles down I45 after I picked up my rental when the "low windshield wiper fluid" light came on and bothered me throughout my entire trip. I called Avis and asked if I added fluid could they reimburse me if I brought the receipt. He told me no and asked that I bring it to the nearest Avis location to be filled. I was on an extremely tight time schedule and had no extra time all. He advised me not to fill it and only bring it to an Avis to do so. Luckily it didn't rain because mud on the windshield would have been a problem- so it was a hazard but and also an inconvenience to find the time or location to fix the problem! Plus, the entire length of my rental I had to deal with the contastant irritating warning popping up reminding me about it over and over. During my 6 hour drive I was concerned by the loose handing of what's supposed to be a smooth full size maxima. Even just looking at the dash to clear the warning for the fluid, I would look up and have to immediately correct the car by swerving back to center. Yesterday, with another six hour drive in front of me, I started thinking about what would cause a car with only 6500 miles on it to drive so badly. I looked through the dash menu settings and saw the PSI for the tires were all set at 48. The recommended weight by Nissan in the door jam and digital dashboard was 33 PSI. I called Avis to let them know what was going on the tires were almost maxed out rather then where they were supposed to be. She said yes I could try and let some air out. Wow.. Problem solved. The rental company should have my safety as their first concern and comfort as their second. Didn't seem like either here. The nail on the coffin was after running late after being held up at daycare, rain, and forgetting to fill up, I called Avis to say I would be running late. They didn't bother to mention that if I was late there would be a 27.99 one hour rental charge. Anytime I've ever personally rented with Hertz (more then five times) they never charged a late fee. I'm highly upset that I was charged a late/inconvenience fee for being late returning a rental that left me inconvenienced for 3 days. This is the worst rental experience I have ever had to deal with and the employees at the location not only made it worse by tacking on a late fee but also not only did they not apologize or even seem concerned with the fact that I was put on the road with two hazerdous issues, but they had no problem charging me the late fee that I know for a fact could have is ultimately left to the discretion. Don't rent with this company. read more

I'm not sure I necessarily think this particular location needs much higher than the 3 stars allotted, but I do feel inclined to relay that Avis corporate was very pleasant to deal with, agreed with me and reimbursed me the extra day charge. I've dealt with Avis many years and their customer service has been anything but satisfactory, so this response was a breath of fresh air. Perhaps this is a new turn for the corporation. read more

I'm a Avis preferred member so I rent on a regular basis. This location is small but convenient for me, it does not have the quick preferred pick up and you have to go and sign the documents which is a pain but I've never had any issues with them upgrading the car or the car not being ready. If you live in the woodlands area this is good choice for your rental read more

Soon as I dialed the number, I get a rude employee on the other line who does not want to help me, as if she was mad the phone ringed and she had to do her job finally. I go on to ask for information and in the middle of my conversation she cuts me off and says" no no we don't have any cars left". I am thinking I just made a reservation, so I just disconnect the line I am not going to be disrespected by someone I am trying to give my business to, and I end up terminating my reservation. read more

Lady at front deck this morning was rude and very unprofessional. She proceeded to hold a personal phone conversation while I was sitting, waiting for a vehicle...since they had "none available". So far not at all impressed or happy with this Avis location. read more

This was the worst rental car company i have ever dealt with. i had to have a car while mine was in the shop. i rented the car for a week per what the shop told me. the car was ready the next day. i took the car back and they let me know that they were still charging me for the week. i called customer service and tried talking with someone and they refused to refund my money as well. they are rip off and will never use again! read more

I rented a car from this facility on vacation from Florida and the woman who rented me the car fraud my bank account of over $1100 out of my account with an hour of leaving the facility lucky for me my bank account caught all three transactions and when I went into my bank account low and behold her name was right there in my account trying to cash app herself this money three different times I had to make a police report and it ruined my vacation because she took money out of my account that was supposed to be used for my vacation over thanksgiving if I were you I wouldn't come near this facility if I had known better and check the reviews this facility has only 1 star stay as far away as you can from this rental car place I wouldn't have even given it one star I cannot believe someone would look me in my face and tell me to have a good day and turn around and steal money from me using the same card I used to rent the car!!! I have fraudulent charges pending under investigation and how stupid do you have to be to have your name on my receipt and have your name in these fraudulent charges I am beyond irate this vacation was ruined because my debit card was locked and my account went into the negative read more

The woman that is at the desk early is nice and professional, but that is about it for the staffing. Can be iffy getting in/out of the small parking lot, and there is often little space. The cars are consistently dirty, and higher mileage than what I have found at the airport. Even when I rent under a large corporate account, the quality/care is lacking. They have all kinds of things you have to sign about bringing the car back clean, yet the last time I got a car the trunk had trash in it and had not been vacuumed. The inside of the windshield was very dirty, and you could barely see out of the rearview mirrors due to the dirt/water-spots. When I provided the feedback at drop-off I got a begrudging "sorry"...and they never got out from behind the desk to check anything on the car. I only give two (vs one) star because this is partially Avis's fault, as the attention to detail has fallen at many of their sites. read more

This is the worst car place ever...do not rent from them. They will charge your credit card with out your authorization. Thats what they did to me. They place a hold for one amount and charge 3 times the amount. I have never not paid them. I always pay with cash and they charged my credit card too. ...after I returned the car....they never went over these charges.its fraud to run someones,credit card for a different amount then you sign for. read more

If you can find a car somewhere else I would try that first. Too frustrating here. I should have checked the yelp reviews first.

Not at all happy with this Avis! I left my makeup bag in the glove compartment we dropped the car off Monday I called Tuesday morning asked if they had the car or if my makeup bag had been taken out of the car they said no and that the car would be back Friday! So I call today Friday still no makeup bag I said it was in the glove compartment they put me on hold forever then come back to the phone and said oh we found it if u want it u have to drive to Richmond to get it! Um no so your telling me the car again was never checked she's like yes we checked it no obviously you didn't then tryed to say oh it was all the way in the back I said the back of what you open the glove compartment and it's there I called them liars cause they did not check the car for a second time and she said well how do you know if we did or didn't hello obviously you didn't if it was now seen at your Richmond location! And I asked several times for management and she would not pass the phone! Very unprofessional! I tryed doing no stars it wouldn't let me! read more