From check in to check out everything was an absolute experience was 10 out of 10 all the agents…read morewere incredible esp the one that helped me even after I left something behind they handled it and it was returned as said love love love my experience with enterprise

This is the worst delivery of customer service and follow up i have ever encountered from the EIH…read moregroup. I am not sure how this location still is profitable with the lack of customer service, lack of vehicles and display of poor customer service from the manager at the top Ben.

*** UPDATE 8/2 about 10:30 AM - I did add on roadside assistance (apparently) but it's marked as…read morePERS on the rental agreement and the "added on the 29th" confirmation from Hertz Customer Service threw me off. I've still only heard from Corporate Customer Service via email and I'm still not certain why it took four days to close out the rental agreement so I'll up it 1 star for my mistake. *** UPDATE 7/31 5:45AM Good news - the bigger charges ($68 & up) have currently dropped but I've been charged $43.95 for roadside assistance that I didn't authorize AND that was put on the car on the 29th. I realllllly need the ability to give 0 stars because, if any review deserves that (or negative #s), it's this one: Rented a car on the 20th through the dealership. Returned it on 7/24 to the dealership and they confirmed that it was returned on the 24th. Started getting charges on Monday (so far I'm up to about $350 and had to shut my card off so they'd quit charging). I called Corporate Customer Service on the 29th and was told that the reason I was still being charged is because the car hadn't been returned yet and that they were going to email the rental location to let them know to stop the rental since I'd turned the car in on the 24th. Later that day, another charge so I called again and was told they'd "escalate" the issue but that might take 48-72 hours to get an answer. They asked for my email address so the escalation team could contact me so I gave it (again, because I'd already given it to the person who told me they'd tell the location to close out the rental agreement). This morning I get an invoice to a TOTALLY different email address (one that I had not provided so they're really lucky all my personal info went to an email address I owned) and now I owe $50 so I call Hertz Corporate . . . again . . .and I'm told that I'm now being charged $50 (on top of the other stuff) for "roadside assistance" that I didn't sign for and didn't use. I asked when this roadside assistance (X2) was put on my agreement and was told "the 29th" by "the counter". I asked how that could be when the car had been returned by me on the 24th and was told that the car was returned to the rental location on the 29th. So I'd really like an explanation as to why the car that I returned to the dealership on the 24th that they confirmed was returned to the rental location on the same day was marked "returned" in the Hertz system on the 29th with two NEW charges for something I didn't add and didn't use.

Pre-paid for rental but apparently that doesn't matter if they overbook. Rude employees who don't…read moregive a crap about what happens when they cancel and don't help.

Very unprofessional team. And I have never had to pay an extra 400 because it rained and the…read moreexterior of the car was sandy. I could understand if I smoked or had Dogs but she assumed that I was driving in the snow and I didn't... it just rained everyday in the month of May and I live on a ranch. But the car drove well. First and last time.

Their address is wrong and it was extremely difficult to find it because of that, also they don't…read morehave lots of cars, I booked a type of car and they gave me an old car instead. And if you called the number to ask direction s they don't pick up or if they pick up before you say anything they say, I will put u in a brief hold and you are done after that. It's only one lady giving the cars & picking up the phone, perhaps they need to hire an extra person and fix the address that they send in their confirmation email as well as the Google address and yelp address.

Will not rent from them again. Do yourself a favor, and go…read moresomewhere else. Their advertised vans - for instance, a Mercedes Benz, had 173,000 miles on it when I rented it - needless to say, I returned it within two hours. Brakes were defective on it. Instead I took a Ford, with over 120,000 miles - a little better, but it had some major mechanical problems. It was dirty, as well. So I cleaned the entire inside - front and floors. When I returned it, they charged me an extra day for no reason. After I explained to them that I actually returned it not only on time, but about three hours earlier than planned, they still charged me an extra hour. Then, they added a $50 cleaning charge, something they never mentioned in the beginning. I cleaned the van before returning it, but they would not take the charge off. I will not rent from them again. Reasons: (1) false advertising, (2) added, undisclosed charges upon return, (3) major mechanical issues on their high mileage vans, (4) unavailability to discuss charges after the return.

We rented the sprinter van for our family vacation and it was the best! Lots of room for our big…read morefamily! Excellent service from start to finish!!

My sister had a reservation a week ahead of time. When we arrived the went through everything and…read moresaid the car wasn't there yet, we were early for the reservation so we didn't mind waiting but when our time came, I asked if they knew when the car would be NA k and she said they only knew it was late being returned but didn't have a time. When our car came, they told her they couldn't rent a car to her because she was too young, which is fine but why wasn't this mentioned when we first arrived. And before we wasted a hour waiting! Communication is key!

How this business is a "respected" national business is beyond me. Worst customer service and…read moreexperience EVER! RUN, don't walk, from these shysters...

Communication with setting up the ride was easy and cordial. The trip to IAH was flawless: the…read moredriver arrived on time, helped load luggage, and was very professional. The vehicle was nice and clean. She was fantastic. Airport pick-up, however, was not so good. I use black car service regularly, and this was the first time black car service did not do a meet and greet at baggage claim. I was traveling with my mother, and she is in a wheelchair, so getting our luggage and maneuvering out to find the driver (different driver) was inconvenient. Also, my niece said she was getting car sick, as the drive to the house was quite jerky and brake-heavy. I may use them for the airport drop-off but will look elsewhere for the return/pickup.

We decided on a car service instead of going the Uber route for the Renaissance Tour at Reliant. We…read morepacked a cooler and left it with the driver. The drop off was seamless and right on Kirby next the the stadium. Best Decision Ever- As we were riding away comfortably the ride share apps were price gouging. Total value immense, the monetary cost was just a tiny bit more than the app costs and needed very little fore thought. If you are reading this just book them!