If I could Give no stars I absolutely would. these people need to be arrested for false advertisement! Most unprofessional experience I've ever experienced dealing with a rent-a-car service. I do not recommend these people and I will not ever use them again! I Received a car in dirty condition that smelled and had tears on the seats and stains & smelled like wet dog & goat sex on the interior. The sloppy ghetto racist dirty Asian woman that was built like a melting ice cream cone only solidified the horrible experience with her inappropriate language and belligerent behavior towards me. Then whenever I ask for information to file a complaint she claimed she was the owner etc. I wonder how Avis would feel if they knew that there Vienna Ohio location was operating understaffed, disrespecting customers, and giving out cars that are in poor mechanical condition in addition to being filthy inside and out. DO NOT GIVE THIS LOCATION YOUR HARD EARNED MONEY! IT IS OBVIOUS THEY DO NOT RESPECT & CHERISH THE CUSTOMER! read more