Courteous and efficient service. The objective was achieved with one short phone call!read more

Jill has been my agent for the past 10 years. She handles my home, auto, business and workman's…read morecomp insurance. She and her staff have been a pleasure to work with. I just had my first claim with her and she handled it promptly, and easily. Thanks for all that you do for me. Gary

Easy to do taxes - no hasell. Been using them now over 5 years abd very pleased vs doing self with…read moretax cut or going to H& R

Tax 29 in Boardman is s rip off. They didn't catch 4 years of school tax that we owed. U pay them…read moreto catch stuff like that. No apologies, nothing. Never again!

Personalized customer service and excellent response when you have issues. Great staff! They have…read morebeen taking care of us for years!

Such great customer service.. and Pam is so thorough! I have home.. auto .. and life with her, and…read morehave been a customer for 8 years, great all the way around.

Avoid this office!!!! George, the phone answerer and front desk guy for Pam, doesn't take critical…read morefeedback well and you will be punished for it. Let me explain. I had this insurance office for seven years on my home and autos. During this time, my teenager got a license and I dropped by the office to get her added. George was friendly and told me a phone call would have sufficed. He took a photo copy and congratulated my daughter. A week later I got a phone call from George asking if my daughter's license was an under 21 or over 21 years of age license. I called George back and reminded him that he had taken a photo copy of it. I admit, there may have been some frustration in my tone. He got nasty back and gave me negative attitude!!! I talked to Pam and let her know about his unacceptable tone and words. She apologized and said George had been to a funeral that morning. I said that is definitely sad and suggested that if he can't conduct himself in a professional manner, he should have stayed home that day. A year later, I called the office and George answered the phone. I told him that I had sold my home and gave him the closing date and gave my new address out of state. He hung up on me. I called back and asked to speak to Pam - the office agent. George said she wasn't there and would give her the message. I told George it was rude and unprofessional to hang up on someone. His attitude was smug. I NEVER DID GET A PHONE CALL FROM PAM. I take that to mean she either didn't get the message or doesn't care to hear feedback about George. I called the 800 office and got Pam's regional office manager number. I let them know my experience. 6 months later - I get a bill for home owners insurance for a home I no longer own. My husband called 1-800 and thought they took care of it. Now it is 15 months since I have owned a home in NE Ohio. I got another bill. This time I go into my local town American Family office. Yes, my account is still active and showing that I owe money!!!! They call Pam's office. No answer. They call Pam's regional manager. He says that the Pam Waldo office is a known problem office. No surprise!!!!!!! It has been 15 months since I have been an American Family customer. I find out that I am owed approximately $1400.00 in refund. Guess where they sent it? To the address that I haven't owned for more than a year!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Pam, your customer service expectations from your employee is extremely lax. You are possibly not getting phone messages. George holds a grudge and is treating YOUR customers disrespectfully. You are not taking care of business if customers sell homes and are still being billed. Keeping a refund from a customer is completely unacceptable. Do not use this office!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Used every applicable discount and ways to save money, which ended up giving me a great rate that…read morebeat my current car insurance. Also suggested a device that would be inside my car to track how much I drive for even more potential discounts in the future. Since I drive this vehicle very little... Less than the average person would drive a vehicle, I'm sure it will qualify for a discount when they reevaluate in six months. I basically only drive that car one day a week, so putting a device in my car to track how many miles will be worth the savings.

So accommodating, informative, friendly n helpful. Helped when i need someone to be honest n fair,…read morejust suffered a loss n did not know what i was doing n they could have took advantage but they absolutely did not. Wonderful rates also.​

Wonderful communication from assistant, Barbara. Bob is not above also handling phone calls and…read moreadmin work. They work as a team to ensure that clients are happy and informed. We have yet to need to file a claim, but so far, so good. Pleased to finally have a local agent as opposed to Geico at a distance/online, which we have used for over a decade.

Absolutely rude and unprofessional. Find anyone else. Refused to quote me for car and home…read moreinsurance. Total joke. I think a teenager runs this agency

Dru is on point when it comes to and the phone and has great service. Would recommendread more