RESERVATIONS are useless! I reserved a Full-Size SUV for TN trip in March. On morning of pickup May…read more24th (2 MONTHS later), I receive call that they don't have full-size, but can accommodate with another ride with similar seating (Standard-Size SUVs). This is what's called a downgrade, not an alternate option for what I requested. We needed space, not just seating for this rental. I spoke to Isis (store manager), who said there was nothing she could do, bc distribution in Tampa didn't have the vehicle for their location. ZERO notice in advance...even received email saying 'READY for you TRIP?" Even Budget general customer service line said its an error with this location and they couldn't help either. This all happened on MEMORIAL DAY weekend, so finding another ride took me ALL day!!! Don't waste your time reserving! Book with Enterprise or on the Turo app.

Rented a car and within 23 hours tried to cancel it and they told me that I can't because it was…read morepast the 24 hour mark. They refused to refund me. I said fine I'll keep it. Fast forward to today I went to pick up the car and they had the audacity to tell me that they don't even have a car for me?!?!! I prepaid for a car that they didn't even have??? Then told me I can't upgrade because I used a debit and not a credit. Which only means they were gonna charge me more for an upgraded car when they should have had the car that I prepaid for! Terrible company and awful service. DO NOT RECOMMEND!!

The service I received was great. The way I was treated by Franky as a new customer was superb. The…read morewaiting area is also very welcoming. Probably will be doing more business with them In a future.

Honestly, this was one of the worst experiences I've had. It feels like they are more focused on…read moreavoiding responsibility than actually helping customers.I brought my car in for work, and afterward I noticed my grille was damaged. They denied causing it and claimed it was already like that, but I have proof showing the condition of my car before it was brought in. They also stated that my hood was never opened by them, but after I provided camera footage showing otherwise, the response changed to saying they "so we can't open the hood?"They refused to fix the damage and even threatened to remove me from the property for trespassing instead of trying to resolve the issue. They also refused to provide any video proof showing when they opened my hood.Thankfully, I had my own camera footage and was able to see a mechanic pushing something back into place, which raises even more questions. Their own before pictures don't show the damage being present before the work was done, and the difference between their photos and how my car looked afterward is clear.I know my car was not like this before I brought it in. I wouldn't waste my time making a complaint over something I knew was already there. All I wanted was for them to take responsibility and fix what happened. They also brought up unrelated information about body shops and clips, but that doesn't change the fact that before I went there, my hood opened normally without anything popping out. After getting my car back, it no longer does.At the end of the day, I just wanted honest service and for the issue to be handled properly. Unfortunately, that's not what happened.

Called them and gave them 2 day notice to pick up my elderly father at the auto mechanic's shop, as…read moreI am out of the country. Previously tried D&D and they failed at every///single///level///....D&D accepted the job, then the next day they confirmed, and then I called the next day and they advised they could not do it.....Imperial was on time, great comms, fair price, and driver was courteous and professional to my father. EXCELLENT Service. Reliable, Timely, Professional, and they answer the phone 24-7, not that you need to call them as they show up when they say they will. EXCELLENT. JM

Amazing service, always on time and reliable, flexible and professional. I use them for personal…read moreand professional business trips, airport transfers and long distance trips never even minute late - god bless! Reliability and professionalism what makes a long term customer - thank you! And almost missed to note vehicles always sparkling clean and proper for our needs as well as charges reasonable. Highly recommend!

This was our first time renting from this location. Joc took care of us and ensured that our…read morefamily's road trip was a success by having our vehicle ready when we arrived. We will rent from this location again.

I called their local number to gather information on how to drop off a one way rental. The customer…read moreservice rep said he would need to transfer me to reservations. I got a recorded message telling me about a free offer for a medical alert device. I indicated not interested via prompts. When a live person got on the phone it was someone pitching the medical alert. I told her to stop to no avail. I even told her to shut the hell up but she just kept on with her pitch. We will not be using Enterprise.

Very pleased. Car is cool again. Quick, friendly, relatively inexpensive. I am visiting from out of…read moretown and they saw me immediately.

My air went out in this blazing Florida heat, these people took care of me within a matter of…read morehours. The bill was extremely afforable and I couldn't of asked for a better experience. Ryan and Roger went above and beyond for me. I would recommend these guys to anyone who is in need of an a.c. fix. Thanks guys!

We got a car ''Full-Size Car'' at Tampa Airport. We were on the way to Miami Intl airport but…read moresuddenly in the middle of the road the engine shut down and we almost got hit and crashed by other cars. I had to pull over the car off of the highway. We were trying to contact Dollar but the line was busy. I had to call an Uber and sent my friend from Ft Myers to Miami Intl with a cost of 200 USD. Once we finally spoked to a Dollar representative, he told us the assistance would be there the next 4 hours therefore he suggested to move the car to a nearest Dollar office. I drove the car at 10mph for 45 minutes to Dollar office at Punta Gorda airport, I told them what was happening and they gave me a different car..however when I arrived to Miami Airport next day because I lost my flight the previous day, they added more than 200 USD to my invoice because I have requested a ''Car Exchange'' and more bucks more because I ''return'' the car in different location twice. Basiclly, they are telling me I return the car because I wanted not because their car was damaged. I'm doing a claim, with all the evidence. But until now I can't believe how a company can act like that with a customer. The manager in Miami had the worst attitude I've never seen. In resume they took the money ''More than Double as the initial estimate because car exchange''

I booked a car rental through Priceline for over $130. My flight itinerary was changed by my…read moreairline, so I called Dollar to confirm that my reservation would be not be cancelled due to my tardiness. I was told I had to contact Priceline, but that everything should be fine. Priceline wouldn't do anything but assured me similarly, and that, on the day of, if I couldn't get a car, to contact them back. Upon arriving to my destination, I waiting two hours in line to finally reach a severely understaffed Dollar counter. I finished my reservation and got my receipt, but when I went outside to the rental lot, they HAD NO CARS available and that we have to wait ANOTHER one to three hours. Unacceptable! I walked away from the line and called an Uber, and got to where I needed to go for $40. (Wish I'd thought of this sooner.) The next morning, I call Priceline to see if they could get me a refund, and they tell me that because I never used the vehicle, I should be able to get a full refund. Two days later, Priceline sends me an email that because I apparently "used my reservation" (I was never issued nor used a vehicle), they could not issue me a refund. Unacceptable. Highly do not recommend Dollar or Priceline.