Do NOT rent anything there! They overcharged me $53 on New Years by accident and never refunded me when they said they would. Not recommended. read more

Dishonest business practices. We have been waiting for our deposit for five days already. Had a manager bully me into leaving my husband as they were checking the return. Had to circle the airport because they couldn't let me wait for literally two minutes for their man to finish. Funny how they had no issue with me waiting when we picked up the car, and that took twenty minutes. These people are not interested in return customers, and their miserable behavior will ensure that we will try another company in the future. Curious that this business keeps listing new yelp pages to try to job the system and their abysmal star rating that is so deserved. read more

DON'T DO IT!!! We rented a car from here last weekend, very little drama at pick up but follow up customer service is non-existent. I called the next morning to report that my son had left his hat in the car. I was told to call the lost and found dept. I called and left a very detailed message about the item, time of drop off, how to contact me etc... I waited 12 hours before trying to call them back... I was told it would take 24 hours for them to call me. It has now been 72 hours without a call back. I have been trying to call them for the last hour (I am on my 14th attempt) and every time the person picking up the phone hangs up without saying anything. I suspect it is Susan because she is truly useless. Don't let them fool you with a cheap rate because what you will really get is cheap service from hostile and rude employees. read more

Avis owns Budget. We rented from Budget. We showed up right on time at 8:00 am which is when the car was supposed to be ready. The cat was NOT ready, hell it wasn't even there. They said the car they were going to give us had a cracked windshield so after an hour later I got a car. I explained how this cut into my family's vacation time So I asked to speak with a manager to request some form of discount. A "manager" named Jackie showed up with a "what do you want now" attitude. This chick had no concept of the term customer service. All she did was give me 40 bucks off because they were very busy. She kept using the word "like". Like this, like that, like we are really busy, like we're really sorry. What a joke, what an embarrassment for this company. What absolute failure of customer service. If Jackie' is management material at Avis, Avis has a rude awakening coming to them. Avis was a bad experience, Jackie made it worse. read more

40 minute wait when all I needed was to get the keys.... They could be slower but it would take some effort

Nicole was in charge of our reservation. She gave us such a nice deal! Thank you again Nicole, we will definitely rent again from this place! read more

This Avis is like many others, with a decent selection of cars, and good customer service. They have lots of cool cars here, Chevy Camaros, Cadillac DTS and even Dodge Challengers. I don't have that kind of budget; however, they did give me a nearly new Chevy Impala, with leather and without any foul odors or broken components. A win in my book. The main baggage area holds the Avis counter, if you need to make a reservation or get checked in. If you are Avis Preferred or Avis First, the booth is in the parking lot, across the baggage claim, just one level down. (All the rental companies have their cars down here.) I enjoy the people who work here; I have rented over 15 cars from this airport, from various companies, and Avis, the one which I use now, always gives me a great car to use, and I'll continue using them. read more

Just picked up our car and paid for an infant seat. $16/day. What they gave us was a 2 pound piece of plastic that would be crushed if you stepped on it, let alone using it for safety in a car seat. There's no way it would keep my three month old safe and didn't fit the car properly. We asked for a new one, and spent thirty minutes with no help trying to get it to work for our baby. Despite telling them we were having issues, no one helped. The car seat is covered in barf from someone else, despite being in a "clean bag." What a horrible experience! read more

Avis - Barf on the "sterilized" car seat - Car Rental Near Me - Santa Ana, California

Prepaid for a one day car rental . They charged me an additional 134.00 saying I added all this insurance and tank of gas! Oh and an hour late because of waiting in their ridiculous line, in a rush to get to our plane I didn't even look at receipt. I remember verbally decline all additional insurance yet they charged me 70$ for insurance they say I added. Long story short read before signing as this place is dishonest and deceitful! Contacted customer service via email and phone no help whatsoever. Will Never Rent from this dishonest place again!!!! read more

If I could give 0 stars I would. I am 5 months pregnant and had two Avis female employees threaten me. My husband was returning a rental and I was parked on the far end of the lot that was completely empty. A gentleman informed me I would need to move the car & I explained it would only be a minute because my husband was walking toward me. He was polite but his older Hispanic female employee approached my car and rudely started waving her hands in my face to move. I explained that I just spoke to the gentleman about it and I was aware. She rolled her eyes, sped walked away and came back in a large SUV and drove it directly towards my car. She stopped just inches away from hitting me and started yelling at me through the window. At this point my husband is sprinting to the car to figure out what is going on. Once I yelled at her that I'm pregnant she looked spooked and sped off. Her employee, African-American older female, then came running over to the car as my husband was getting in and started yelling saying she's "from the streets." Once my husband told her to back off and we were leaving and told her I was pregnant and we'd call the cops she suddenly changed her attitude and started backing away. Mind you, I was parked in this spot for a literal 3 minutes before these female employees starting threatening me. There were zero cars anywhere around me and no traffic so I wasn't disturbing anyone. Even so, I agreed to move when I spoke to the gentleman, all I needed was a couple minutes and their animal like behavior was unwarranted. These women need to be fired. read more

The customer service here is depressing and everyone seems so miserable here. The Asian girl I had the unfortunate experience of dealing with does not listen, clearly hates her job, will add on extra insurance even though you made it clear no extra insurance, and does not apologize when the customer is right. Look at your contract before you leave. I was in a hurry and made the mistake of looking at it after I got home which was about half an hour away. Apparently, I'm too trusting when I told her no insurance and assumed she didn't add it. They don't pick up their phone so I had to drive back and speak to another representative. No apologies. Good thing they took out the insurance. I would have made a scene if they didn't. LOL. When we went to return the car, it was supposed to be an express return drop-off but my husband had to go in due to excess miles. I had told them I'm driving the car out of state and the girl said it didn't matter because we had unlimited miles. My husband said the girl was on her Facebook the whole time and didn't apologize. Avoid renting from this place! Probably the worst customer service I have ever experienced from the car rental places. I should have read the reviews before renting from this place. The savings are not worth it. I'll gladly fork over the extra $ to not deal with shady companies and miserable customer service. read more

Avis saved our bacon after Hertz screwed us over. We showed up at Hertz to pick up our reserved car to find out they didnt have one for us. We walked over to Avis to see if they could help us and they said they could. They were able to get us into a car within 15 minutes of walking in. The guy helping was very nice. The reason they lose 2 stars is I think they were a little deceitful with the price (although still lower than Hertz). They quotes us a price of 485 for a small suv. I said we didnt need insurance as we already have coverage for rentals through our normal insurance (State Farm). The guy said "it is included in the price of the rental". I told him we didnt want to pay for it and he said we didnt have to because it was included. When we got going on the road I took a look at the contract and receipt and we PAID for the extra insurance we didnt need. It was not included in the cost and was actually an extra charge aside from the price of the car. I was upset at the dishonesty but happy we had a car to use and even with the insurance it was less than what Hertz wanted to charge for the same car (which they didnt have after a confirmed reservation 2 months before!). The car we got was a newer suv and it was clean and perfect for what we needed it for. Checking the car in was a breeze. read more

My experience was great. Straightforward and quick. The line had a couple of people ahead of me. One of the younger female service reps was pretty chatty, and was taking way too long to complete a customer's transaction. She should have been mindful of the line of people. However, the other two reps were great. They gave me a car, I went to the car but it STANK. I went right back to the office and requested another one, and they immediately gave me another car. I dropped it off within the time I had prepaid for, and with a full tank, and there were no additional charges. Overall, quite satisfied. read more

Check out was fast. Despite the negative reviews i read. I was hesitant to go with Avis, but i got a good deal with my car rental. There was a line, but as soon as i was helped at the counter it took only 3 mins. Nobody pushed to purchase insurance. Overall i got a really clean 2020 car. read more

I am an Avis Preferred member and have been for 20 years. I rented a car at John Wayne airport and had to stand in line for 15 minutes to get my keys at the Preferred counter where other people who were not preferred were taking forever to do their transactions. I got a survey asking me about my experience and got this gem in reply : RE: Avis Case: 3809**** Reservation: 4871** Rental Agreement: U6518**** Dear Customer, Thank you for contacting Avis Customer Service about your experience at our location. I'm sorry you're not happy how the Preferred counters are being handled. At our locations that have Preferred counters each have different ways they operate their counters. When a vehicle is assigned you still have to wait in line at the Preferred counter to be helped we are not able to limited customers time in that line. It could be an error with the customer reservation that takes a little longer than expected. If you arrived later than the time you had reserved to get the vehicle you can be assigned another vehicle where you have to go to the main counter to get your vehicle. Thank you for choosing Avis, have a great day! Customer service? Why be Preferred? read more

Oh man I wish I read these reviews before I booked my car through them. I originally booked a Ford Fiesta or similar through Avis at John Wayne airport because of the competitive price. Little did I know I got charged way more without even knowing!!! I prepaid $204 online and ended up getting charged for $100 more!!! No one has told me why I got the extra charge, not online when I made the reservation, not when I picked up my car, not when I dropped off my car. I tried calling them, no answer. I tried emailing them, they got back to me and said it was "Loss Damage Waiver, Additional Liability Insurance, Extended Roadside Assistance". What??!! When did I agree to these??!! Now they're just ignoring my email. Not to mention that they did not give me the car I reserved. They gave me an SUV, which I am not good at driving, could barely fit into my parking space, and had to pay A LOT more to refill the gas in the end. WORSE COMPANY EVER! WORSE SERVICE EVER! THEY WILL NOT GET BUSINESS FROM ME OR MY FRIENDS AND FAMILY AGAIN! read more

I've never had issues with Avis but I should have listened to the reviews of this location. I have been charged twice for my rental. I prepaid for my rental and they charged me again the same price. I have tried calling the location MULTIPLE times and they are always "busy" which I find hard to believe. I also cannot get through to corporate either. I'm extremely disappointed. DO NOT RENT FROM THIS LOCATION. read more

I don't write many yelp reviews but my experience with Jaylin, the Avis supervisor at the Orange County airport, deserves to be recognized with a five star review. His customer service was superb as he goes above and beyond to ensure customer satisfaction. Him and his whole crew there are always friendly and super helpful. Avis will be our go-to for all future rentals! read more

The worst car rental experience I've ever had. Only ONE person at the counter, chitchatting with the 3 customers in front of us, at least 20 minutes per customer, wth?? Waited over an hour & after talking to the person at counter, we were told we could wait in line at budget if we wanted?? Or do downstairs!! We did that but NO apologies from ANYONE for the ridiculously long wait! Do NOT rent from them!! read more

The nastiest rental car company at John Wayne Airport. The have a scam going where they question any discount code you may use and try to jack up the price. This is the ONLY AVIS location that pulls this BS trick. AVOID at all costs. Enterprise will take better care of you here!!! read more

Do not reserve here. I am constantly traveling and have rented from Alamo, Hertz, National, Avis, SixT, Dollar, and silver Car. This Avis location is by far the worst place I have rented from. I reserved an Avis Select SUV hoping to use the Jaguar F-Pace. I walk into the office going through the paperwork and look at their fleet. I see three F-Paces. The attendant was about to give me a 2018 Mercedes GLC. Not a bad car and it does fall into the "Similar" category but this is the Mercedes mom car, though a step up in size and options it might as well be the Car2Go SUV option. I asked if I could go with one of the F-Paces and pointed to them in the lot. His response was "between you and me, we've had a bunch of thefts recently and those keys were stolen." He offered to put me into a free upgrade, Mercedes SLK, after I told him I'd have two other passengers Such a joke. The tiniest coupe made by Mercedes and definitely not an upgrade. A family next to me speaking to another attendant checks out, and walks to one of the F-Paces I pointed to and drives away. Mind you, they checked in after I did. My rep simply lied to my face. I travel for work constantly and will be avoiding Avis moving forward. If you're renting out of John Wayne, check out Nationals Emerald Club read more

One of the best Avis locations in the US. Great upgrade to a Jaguar F-Type. Alex and Thai helped me get something to impress my wife when I picked her up at the Airport. Jay is also awesome - Thanks Guys!!!! read more

Today was a nightmare. I lost all hope in Avis by 9:38 am and in all humanity by 10am. My rental reservation started in Costa Mesa for a 9:30am pick up but when I got there, they were out of cars even tho I prepaid for a week long rental at close to $500 two weeks ago. They offered me a SUV, the only car on the lot they had but for an additional $420. I declined and said I'd find another location that has the car that has already been paid in advance. Well, 4 locations, one rude lady later and as a final attempt, I changed my reservation to Avis at the airport. I got there and waited in line but my phone died as soon as I got to the counter. I couldn't even pull up my confirmation. Linda , who I was so lucky to have helping me, stopped to find me a charger. She told me she was going to do whatever she could to help me and assured me not to worry. She could clearly see the tears in my eyes. I was flushed red because my blood pressure was thru the roof and it was 4:00pm by this time. She went and spoke with a manager. I don't know what she said or did but she came back with keys IN her hand and got me into a 5 passenger SUV AT NO ADDITIONAL CHARGE IN RATE. I did have to pay the difference in higher airport tax which was under $100 but after my nightmare of a day I was ok with that. She was so kind and Really put me at ease because I knew she cared to help me. She didn't only solve all my issues but her kindness is what I needed most and she delivered. My son has a basketball tournament out of state and I'm taking 4 players in the morning. I didn't know what I was going to do. The stress was overwhelming. Linda Nicholson is an awesome human being who represents this company beyond her role as just an employee behind the desk. Thank you for putting out all the fires that started today. read more

Rented from this location weekly for the past three months and recently noticed a $102 charge that didn't match up with any of my rentals. After a call to customer service they also couldn't tell me what happened, but an email from the company stated that a rental from Feb.3(Mind you my card was charge 3.28) was damaged. Avis you mean to tell me your employees are so clueless they don't notice damage to a car a month later? Much less you never walked the car with me and showed me where there was or was not any "Damage". FUCK THIS COMPANY AVOID AVOID AVOID AVOID AVOID! read more

By far the worst Car Rental drop off area I have ever experienced. I bet you Afghanistan has a better drop off area. Confusing, long wait, no signage telling you which car rental company you are at and just mayhem. You need to flag down a rep and you aren't even sure if it's the right company. It's located in a parking garage. Getting back to the airport is a breeze but can get a little confusing (elevators, again no signs). Avoid this rental car area! Never again. read more

Lord help you if you make a reservation and show up a few minutes late. They will not honor the reservation or the price, and will only give you the current full price quotes. I had a full size car reserved, and was a few minutes late bc another Avis location closed at 2pm (even though online it said 4pm), so I had to high tail it down to SNA. Literally I was like 5 mins late. I never experienced this before with any other company. The guy at the counter acted like he was doing me a favor by telling me to make a new reservation (online all the prices were now miraculously 3x higher) for an economy car and he would give me an upgrade to full size for free. Nice (not really), but the economy price was 3x more than the price what I reserved for the full size. I said no thanks and left. Never coming back here again. PS the location on Orangethorpe in Fullerton is leaps and bounds better than this place. Go there instead! (I should have but they were already closed for the weekend.) read more

If I could give them ZERO stars I would. As someone else said, don't even bother trying to call them at their listed number. Never happen. It started off with the Avis website claiming my credit card wouldn't go through because the zip code was wrong, but they hit my card TWICE for the registration they would not let me complete. So I reserved the car without paying up front, which cost me $30 more. This should have been the hint that it would all go wrong. When we went to pick up the car it was very uncomfortable so I told the rep I'd like to rent an EQUIVALENTLY priced luxury car (we reserved a Camaro SS). He immediately steered me away from that an into a more expensive model, which he said he could "do for another 50 bucks." I agreed. When the contract came out (after he sold me insurance for $30) it was for way more than that. He told me it was just "estimated" charges and that when we turned the car in it would be fixed. Guess what? When we turned the car in we were charged...the "estimated" charges to the penny. When I questioned it I was told "well, that's what you signed and agreed to." They didn't care that I was told otherwise. They didn't care that my "50 bucks" ended up as more than 100. They made ZERO attempt to make any accommodation at all. They made ZERO attempt to make it right after turning my $250 rental into $450. And the BMW 528 we ended up with? Dirty, inside and out. Do not rent from Avis. Not. Ever. read more

Never again will we use Avis. These guys are the rip off the century. I rented a car for a week for 44.00 per day. When I tried to add one day, they quoted me 150.00. They agreed to an additional 9 hours for 81.00 but when I reviewed their posting to my account, 104.00. BE VERY OF THESE GUYS. read more

Jaylen really helped us out today! Not only did he offer us a great deal, but explained EVERYTHING we needed to know and more. He was vigilant in helping us find the right car today and gave us an honest answer with every question we had. Thank you thank you thank you so much for helping us. We will be back thanks to him! 5 stars read more

Someone rented a car in California and Avis charged it to our credit card. We live in Scottsdale Arizona and haven't traveled in 9 months due to COVID. The person had a DIFFERENT NAME! Avis has asked our itinerary in California to prove that we didn't make the reservation and use the car. How do we prove that? We were home and the person who did rent the car has a DIFFERENT NAME! It's been 11 days and AVIS refuses to help at all. How do you charge a car to a person with A DIFFERENT NAME and then refuse to contact us back when we dispute the charge? We have contacted AVIS several times over this and the Fraud Department won't get back to us. On the phone today for over an hour and still no resolution. Maybe it's time for a lawyer or the newspapers. We will never use AVIS again and will advise everyone that there is no customer service. read more

One of the Worst Rental Experiences I prepaid for my Avis rental through my credit card rewards program. Although a great rate, it ended up being more hassle for little savings. Even though I am a member of their Preferred program, since it was prepaid, I still had to stop at the rental desk in the airport terminal. She then tried to upsell me as they didn't have the requested car. I declined. After completing paperwork, I was then told to go to a kiosk in the parking car to collect my keys. There was a large line at the kiosk. They looked all like Preferred Members. The couple in front, seemed to be filling out an agreement. Perhaps they took the upsell for a better car. With other loyalty programs you usually look on a reader board for your space, go to your assigned car and drive away (after a quick check at the exit). Worse case, you go to a small kiosk and ask for your keys. For me... I hunted around for an Avis person, yelling across the lot, "Can I just get my keys"? He slowly (I mean slowly) walked to the office, pulled the keys off a wall of hooks and then stared at my rental agreement for some time. Looking at the keys, then back at the agreement... looking again at the keys, then at the agreement... repeat... repeat. Finally, he handed me my keys and left the kiosk. Not a word. What about others in line, I wondered? Did I just get better service than a Preferred person? The car was not as requested but was fine (it was comparable). The return process was good too. *** My only other caution is that in the OC, there are toll freeways. Be sure to avoid these (My Google Maps didn't becuase I forget to do my non-toll filter) if you can. With one toll, I was charged a daily service fee of $3.95 (for three days) plus the $8 toll. They didn't give me the option of paying the toll directly. Not using the toll roads, only added about 5 min. to my trip. read more

I booked my car through Costco and decided to go with Avis because of their competitive price. SUV: Excellent! -The car is new, reliable and eco-friendly. Service: Excellent! -The staff was friendly and helpful. Pickup and exchange process was fast. I got my car in less than 10 min. -Drop-off process was a breeze. Thank you Trevor and Andrew for resolving my invoice discrepancy! read more

I am extremely upset about my experience with Avis and cannot get through to anyone on the phone to rectify Avis's mistakes. I rented a car through Costco Travel, and arranged to pick up my car with Enterprise at the John Wayne Airport in Orange County, CA on June 10th. Nobody was at the Enterprise counter and Yesenia at Avis said to come in her line as she was handling all car rentals, regardless of who it was reserved through. I did, and she quickly helped me, without explaining that this rental was now actually through Avis (something I didn't understand until now as all of the rentals had to go through the Avis counter) and never asked me about any add-ons, such as insurance, etc. She confirmed the drop off location, which was Enterprise and then I was on my way. On Saturday at noon, I dropped the car off at Enterprise as promised (still thinking this was linked to Enterprise and AS CONFIRMED WITH YESENIA). Avis left me a voicemail on Tuesday to tell me I did not drop off the car. Panicked, I tried to call the Loss Prevention number back (866-477-6913) and I was on hold for 1 hour 22 minutes for the first call. That call dropped so I called back and was on hold for another 3 hours and 19 minutes, again never getting through to anyone, ever. I tried to call someone at the John Wayne Airport counter I rented the car from, which wouldn't even ring because it was busy or off the hook. I finally tried a different Avis customer service line and after 15 minutes of holding, I did get connected to someone. That person told me I would be all set and communicated with via email. Instead, today I received an email invoice for almost SEVEN times the amount I agreed upon. It also says it was returned with 3/8 of a tank of gas, and I filled it up before I returned it, at the gas station next to Enterprise (I can provide receipts). I want a full refund for my entire rental, including the original $288 as initially agreed upon. This is unbelievable, and the worst service I have ever been provided (when I can even get through to someone). Most importantly, this was not communicated to me and I did not consent to this (FRAUD). Do better, Avis. And answer your phones. read more

I returned the car same day. I filled up with gas at the Chevron just down the street and was careful to get my receipt as it was a short rental and sometimes they ask for proof you bought gas. When I got to the return area there was a long line and only one person working. An employee drove by and said if I was good with an email receiopt I could just pop the trunk lid and leave which I did. When I got the notice in my email it was higher than expected but I couldn't open the receipt so I had to call. I got a call center agent - I assume as he had an accent. They had charged me $20 for gas. He told me I should always take a picture of the fuel gauge before and after I leave and return the car. Seriously? I got a bit mad and then he lectured for for a few minutes about being respectful. I explained that Avis was stealing from me and therefore showing me no respect. He went on about being respectful so I just let him talk. He ended up requesting a refund - we shall see. He also explained to me again about taking pics of the fuel gauge. I guess what he's saying which is true of most rental car agencies - you have to have proof or they will steal from you. read more

These experiences vary by location and time and who's working, but I must recognize a great experience when it happens. I reserved dork car on my company travel website, it has really strict parameters on the car I can choose and I usually end up with an embarrassment. I arrived at a busy time on Tuesday morning, the agent at the preferred desk in the garage asked if 2 doors was OK, I turned to my employee and we agreed it was. I walked out to my space, a convertible Camaro was ready to go, sweet! Upon my return, an agent ran to the car and had me checked out in less than 2 minutes. The service was great! read more

First things first...Don't even bother trying to call the phone number listed on their webpage or on here..It never gets picked up. Secondly, with Avis, SUVs are not SUVs anymore. I requested a mid size SUV for a 5 day trip. The description read " Ford Escape, Grand Cherokee or something similar," and upon arrival they tried to give me a 4-door sedan. I'm sorry, but a 4-door sedan is not a mid sized SUV. I was forced to do an upgrade on the vehicle to get an actual SUV and had to pay more. One positive takeaway was my experience with an Avis associate named Francine. She was extremely helpful and very enthusiastic. She went above and beyond in making me feel comfortable when I was upset. Kudos to you, Francine. You deserve a gold star! read more

Do not rent a car from here steer clear of this place . All though it is my fault for allowing myself to be duped . It is very dishonest of them to claim you are paying airport taxes and fees when they are actually adding additional insurance rental charges that you did not agree to ,but they snuck them in . I asked them why so much additional fees and they said airport taxes and fees. I am very disappointed in this rental company and never will do business with them again . I've always gone to national car rental and have been treated fairly with regard to the rental price of the vehicle without them sneaking in additional charges that I did not request .Shame on you Avis for being so greedy . I'm assuming they train there employees to get as much money as they can out of the customer . Again my fault for being gullable But still that is no excuse for over charging the customer read more

We have been standing in line for 20 minutes for Avis preferred. It's the only way to get your car keys. One guy working! Line is out the door! Terrible. If you fly in to John Wayne and your preferred You have to wait in a ridiculous line. Do your self a favor and go to Hertz or someone else! read more

Been renting here at least once a month for some time. Got OK cars but when I noticed better cars on the lot and went back for exchange the counter people always gave me better car since I paid for full size car anyway. That was until my last rental as since when did POS Chevy Captiva 4-cyl TINY "SUV" is considered full size? The lady with attitude refused to give me better cars on the lot and bluffed me by saying do you want another POS Impala with 30k miles? Oh yeah Captiva is such a POS that it is only sold to the rental car companies. Also they need to train the people who work on return side to speak English as 2 times they were too busy talking in Spanish to each other while customers waited. I wasn't sure whether I was returning car in US or south of the border. read more

Extremely slow and unorganized. I'm avis preferred - would hate to see how poorly others are treated