I was honestly a bit hesitant to go with Sixt after scrolling through all the mixed reviews, but I figured I'd give them a chance since I needed a premium car with prepaid fuel and insurance. The staff at pickup was really friendly and made the process smooth, which helped calm my nerves right away. The car was a nice ride and handled great for the most part. My only real complaint is that the tire pressure light and oil change service light stayed on the whole time. It got pretty distracting and had me questioning how well the car had been maintained for a "premium" option. Returning it was a little tricky to find the drop-off spot. They could make the signs clearer but it wasn't a huge deal. Overall, it was an okay experience. Nothing disastrous, and I'd consider renting from them again if the price is good, but I'd definitely ask them upfront to make sure the car doesn't have any warning lights first. read more

Sixt Rent A Car - Tobi on the hood of the bmw rental. - Car Rental Near Me - Santa Ana, California

First time I used this company. i've seen it around and I was curious. I typically use Hertz, Avis and Budget. I've found those experiences not unremarkable (like I was cattle). (Granted, Hertz was a step above the others) This experience was customer friendly and felt like they were truly focused on customer care. The noticed my 6ft son and offered suggestion that he would be uncomfortable and suggested a different car. This was not a hard sell, just forthcoming and courteous advice. I appreciated it. I like the service... and it was cheaper :) read more

This place is a scam. Prepaid to rent a car from here. Get to the office and the guy behind the counter is belittling this customer for something that wasnt the customers fault. It was hard to watch. If we didn't already pre pay we would have walked out of there. Also they have a pre check in to just walk in to grab keys. Did that and they don't so still have to wait in line for their rude service. We only drove the car 3 times in a week and parked on the roof of hotel to not be next to other cars. We inspected car before driving back to drop off. No one working there like the other companies to take keys and inspect. So drop keys in drop box. 2 days later they send a pic of a 5cm small scratch that you cannot see in the pic they took above the door handle so not from another car but from them walking by it and they said it's down to the primer. They want $1,425 to take 60 seconds to buff out a scratch that they caused. Don't get scammed people. My insurance company said places like this do it all the time. Spend a couple more bucks to prevent this. read more

Charge for Damage on BMW X7 that was there before i rented car , told Agent and took picture when pick up car in Sixt rental lot see photo, with time date stamp They sent me bill auto repair shop two weeks later. I was customer of Sixt for the past two years will be going Hertz Rental car read more

Sixt Rent A Car - Car Rental Near Me - Santa Ana, California

I am writing to warn any future client or people who are considering renting from Sixt Car rental John Wayne Airport. Here is our experience: We rented a vehicle from Sixt Car rental agency at the John Wayne Airport from June 4-11. Due a flight delay we picked up our vehicle at 9:30 pm. When we went to pick up the car we had selected, a Camry it was not available. My husband agreed to upgrade and we rented a Rav. The Sixt employee gave us the car key and told us where to pick find the car. When we walked out to the garage we could find no one to around, we visually checked the car for any major collision or body damage that stood out. We did not see anything. We got in the car and drove to our hotel, where the car was parked in a secured parking lot. The car never left the city, and every hotel we stayed in had secured parking. On June 11 we returned the car to John Wayne, the scene was chaotic in drop off. A person came by checked the tank for gas and took our keys and said have a nice day. We asked the attendant about paying for our toll road fee which we incurred on June 9 at approximately 5 pm. He told us he would get an answer for us and left. We waited around about 10-15 minutes and had to get to our flight and left. No one ever returned. No one ever conducted a walk around inspection with us, when we were given the car, nor when we dropped it off. No one ever took a walk around video of the car as they handed us the keys. On Friday morning I am shocked to find an email from Sixt Rental agency alleging that we are responsible for damage to this vehicle. They attach three shoddy photos, that are titled: Driver side Bonnet 1: Driver side Bonnet 2 and driver side Bonnet #3 They allege a 4" superficial scratch on Bonnet 1. On Bonnet 2 they allege another 4" superficial scratch and on Bonnet 3 they allege a 4" superficial scratch. As you attempt to review these photos,Photo 1 and 2 only show a bright glare, no damage and picture 3 is taken from what appears to be 5 five feet away, all you see is the rear of the car, no damage? First when I called the agency that handles these cases our is ( damage # 9078179021, rental agreement 96111605220) and asked them to explain what a bonnet is, the girl who answered, "I think it's the hood" She could not explain what these pictures were depicting or what the bonnet is. She admitted that she was not able to see any damage only glare and the distant shot of the rear of the car. When I asked her to send photos of the exact damage they are alleging in these three photos of the bonnet. She told me that she could not because my name was not on the rental agreement, my husband was the driver, I rented the car, but they refused to release any further information without getting permission from my husband, who was not available at the time since I had to wait over 40 minutes on hold just to speak to a human voice! I have since read numerous reviews about this agency and learned they are notorious for doing this type of chicanery. I am outraged and plan on filing a complaint and investigation into their practices with the California Attorney General's Office, along with the Better Business Bureau and the John Wayne Airport. I am also going to post this letter on Google Review, Trip Advisor, Yelp and any other platform of renter BEWARE of the shady practices that Sixt engages in. read more

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I had one of the most frustrating rental experiences with Sixt at SNA Airport on September 5, 2025. The car I was given had completely non-functional brakes, making it unsafe to drive. I contacted Sixt immediately, and while a replacement was eventually arranged, I didn't receive the new vehicle until around 2 PM the next day -- after losing nearly an entire day of my trip. To make matters worse, I've now been incorrectly charged a $17.23 toll fee (Ref#: 1088110000071835) that occurred before I even had the replacement vehicle. The timestamp shows the toll was incurred while Sixt staff were delivering the car to me, yet the charge was billed to my account. Between the safety issue, the long delay, and now a billing error, this experience has been incredibly disappointing. I expected much better service and accountability from a company like Sixt. read more

Sixt Rent A Car - Car Rental Near Me - Santa Ana, California

Dear Sixt Customer Service Team, I am writing to share my positive experience following a recent rental at your Orange County location after my wife Shannon and I flew in from Seattle. The staff at the counter were exceptionally professional and made the check-in process quick and easy. Additionally, I found the vehicle to be remarkably clean and it performed well throughout my trip. As someone who rents from Sixt at least seven times per year, I wanted to commend your team for consistently maintaining such incredibly high standards. Thank you for the excellent service, and I look forward to my next rental with you. Best regards, Ken Erickson read more

Sixt Rent A Car - Ken & Shannon on another adventure! - Car Rental Near Me - Santa Ana, California

"Avoid Sixt: Discovered a 'Hidden' Damage Scam" I wish I had checked Yelp before renting with Sixt. This was my first and last time with this company. They have a practice of blaming customers for pre-existing damage and sending hefty repair bills after the fact. During pickup, I pointed out a large dent and several scratches. The inspector seemed helpful and took photos, leading me to believe everything was documented. However, upon return, they "discovered" one of the scratches and claimed I caused it. When I checked the pickup inspection sheet, it turned out the inspector had failed to record that specific spot. My advice: Stay away from Sixt. If you have no choice, take your own high-resolution photos of every single inch of the car at pickup. Zoom in on everything. Don't trust their inspectors to do their job correctly. read more

Sixt Rent A Car - wheel damage - Car Rental Near Me - Santa Ana, California

I was very pleased with my experience, renting a car at the Orange County airport. The customer service was exceptional, Car is clean and was ready to go when I got there. Pricing is below average. read more

I do not recommend this car rental company to any one. First time I've heard of them. I was very disappointed about their services and their requirements to rent a car. The car I payed in full to rent was unavailable and they would not allowed me to rent it because I don't have a resident lease agreement, utility bill or credit card payment. However, if they need to verified my address with my driver's license, I have other documents to support that including government documents but that was not good enough. I spent over an hour going back and forth with the rental place representative. Worst of all, I spent two days playing phone tag trying to get my refund back. A day later, I received an email from Travelocity stating I will not get my money back per SIXT rental policy. My last resort is to talk to my bank. The following day, I spent most part of the day ready customers horrific reviews of this establishment....to sum it up, SIXT is a fraud and scammer. In my personal opinion, they don't deserve a star. read more

Helped last minute when Thrifty had no cars to for my reservation. Was in and out with a vehicle as a walk in. Whole process took 20 minutes. Sixt saved the day. read more

LOVE Sixt Rent A Car, USE THEM in the future if you can!! The young man we dealt with was AMAZING!! If, during the zombie apocalypse you find yourself in need of a vehicle, you MUST rent from these guys!! read more

great service and excellent cars to choose fro. Rental rates are very competitive For nicer cars read more

Sixt is my family's new go-to car rental company, even though we'd relied on Enterprise for decades, just because they didn't really have a presence in Hawaii but now we're in Orange County, CA, and the biggest game-changers are that they offer Toyota Camry as the base model so you're guaranteed it when you book that class, which no other car rental brand offers, and that the quality of customer service is simply outstanding and makes the process so much more enjoyable. We didn't need to pay any extra costs when we returned the vehicle at SNA and it was an awesome first experience!! read more

Be very aware of SIXT Car rental. I told Vincent the car had several scratches, dents and smelled of smoke. Vincent assured us we had booked the protection package and there would be no charges associated with the damages upon return. Upon returning the car there were no SIXT employees there. I left the car and two days later received notification of a charge for over 200 dollars, even though they acknowledged my protection package which showed 0 dollars USD responsibility. This is so frustrating. Be AWARE!!! read more

It's a scam. Third-party sites like booking.com show much lower prices than the counter. They only provide BMW cars, not the Toyota SUV I reserved. I was surprised this wasn't advertised when I booked online. I paid triple .The price changed when I arrived because they only offer "German cars like BMW." read more

I was able to finally get in touch with the GM at this location who was really helpful. We discussed what happened and he helped close the claim. He also refunded the rental which was very kind. I learned from this experience: 1. Document the car condition when you pick it up with photos 2. Document when you drop it off with photos. 3. Get a copy of all check in paperwork where car condition is noted. 4. Make sure to get a local phone number of the branch you are renting from. Sixt customer service and claims department is a nightmare. I rent cars at least 6-8 times a year never had to do this anywhere else but lesson learned. read more

I used Sixt as a last resort after other rental companies had no availability. I went in hopeful that I wouldn't have a negative experience, but unfortunately, that wasn't the case. At the counter, we specifically asked the associate to remove me as a driver since I would not be driving, and to add my husband instead. He assured us there would be no additional charge for this. Despite that, we were later charged $143.74 for an "additional driver." I disputed the charge with my credit card company, but it's incredibly frustrating to deal with a company that doesn't honor what their own staff tells you. Highly disappointing. I won't be renting from Sixt again. read more

I would strongly recommend against using SIXT as your rental car company based on this recent experience: I recently rented a car from SIXT at John Wayne Airport, Orange County, CA, for 6 days. I reserved the car through rentalcars.com. SIXT ended up charging me over $325 more than what I should have paid, due to several protection coverage charges which I would never have agreed on had they been disclosed and explained to me, which they were not. I even have an invoice in the amount of $84 for the protection coverage but was charged more than an additional $240 over and above that for protection coverage which was not disclosed. I would strongly recommend against using SIXT based on this experience, at least not at John Wayne Airport in Orange County, CA. read more

I've rented from Sixt before and they never disappoint. My agent saw we had 5 people and a wheelchair and offered us a luxury Suv upgrade which is normally meant for v.i.p guest. The agent took care of our needs. Definitely a great overall experience. read more

This was my first and last time using SIXT. I had an awful experience at John Wayne (SNA) Airport. At pickup, I took photos of the vehicle from every angle--thankfully. When I returned the car, the employee, Richard T., immediately pointed out a scratch. I told him the damage was already there at pickup and that I had photo proof. The photos clearly show the date and time, confirming the scratch existed before I ever drove the car. Despite this, he still documented the damage against me at drop-off. Now I'm forced to deal with unnecessary follow-ups over something that was not my responsibility. This situation could have been avoided if the damage had been properly documented in the first place. Be extremely careful if you rent from SIXT--take photos and videos of everything so you don't end up in the same situation. read more

I read the reviews, and there are a lot of negative ones. I am a traveler, not leaving in the USA, and come to California 2-3 times in a year. I've only had positive experiences with this company. I've used their services twice: the first time, I booked a VOLKSWAGEN GETTA, but when I arrived to pick up the car, they told me it had been taken in for maintenance and gave me a FORD MUSTANG convertible , which is three times more expensive, but they didn't increase the price for me and kept it the same as for the GETTA. The second time, there was waiting for me TOYOTA CAMRY that I had booked, and everything was done quickly and professionally and very fast. By the way, both times the cars were new, manufactured in 2025. I will continue to use SIXT's services, and I am grateful for everything! read more

Our check in and check out was exceptionally efficient. I pre-paid so I believe that made a significant difference. I had a variety of vehicles for selection which was appreciated. I did take a video documenting condition of the vehicle before leaving - and the checkout documents accurately reflected scrapes, etc - so once again no issues in this area. I will definitely use SIXT again when flying into Santa Ana. read more

I used Sixt Rental at John Wayne Airport for a recent trip. I thought it was a good service, until a few days after returning the car they sent me a bill for $630 for a scratch on the back bumper. That damage definitely didn't happen during my rental duration. After looking through more reviews from Google and Reddit, it seems like a common occurrence with Sixt. They lure you in with nice cars at competitive pricing but then add on damages at the end of the rental. Make sure to document any imperfections both at pick up and drop off. read more

Sixt Rent A Car - Sixt Rental Car at John Wayne Airport SNA - Car Rental Near Me - Santa Ana, California

First time renting with Sixt at SNA and it will be my last. I too am another victim of being charged for damage I did not do. Sixt is trying to charge me over 1k for a scratch on the rear bumper. The very scratch they say I caused is actually listed on my rental agreement as pre existing. I thought it was very strange when I returned the car there was no Sixt employee to check in the vehicle and do an inspection and interview on how the car preformed. just a dop box for the key. I have rented many many cars and never had a check in process like that. Next day I get an email saying I damaged the car. By reading many other reviews, this looks to be a tactic used by Sixt. Stay clear of Sixt. read more

Beware of SiXT no matter what location you rent from or return the rental car. Do Not Rent from SIXT. They never inspected car when we picked up the car, but held me liable for two 4 inch scratches in their claim. Their own return inspector, walked around the vehicle and inspected the car. Learned the vehicle for damage and return damage hold on credit card. Two weeks later for 3 months we are being hounded and harassed as we work through lawyer and insurance claim. Other family and friends shared also the same harassment tactics and threats from SIXT. Avoid SIXT---- Do Not Use this rental car company !!!! read more

The sales representatives was super cool. Very on point with all the sales He even up graded me to a very nice car.

Please use any other car rental company! I booked a 7 seater car online and went to pick it up. I arrived a few minutes early, but the employee told me they didn't have my car available, and that if I wanted a different 7 seater it would be $90 extra. I cancelled the reservation and left. Most other rental places would upgrade you for free, since it's their fault for accepting a booking without having the inventory. Save your time and money and book somewhere else :) read more

Profession and customer service was excellent.,..............,......................................................

Great cars and customer service out of SNA. Process was smooth, fast and very courteous. Needed help with understanding he cars computer screen and Vincent was beyond helpful. read more

Beware of inaccurate billing and unfulfilled promises!!! I normally don't write reviews, but my recent experience with this rental car company was frustrating enough that I feel I need to. After returning my rental, I noticed that I was charged for more miles than I actually drove. When I pointed out the error to the staff, the branch manager admitted the mistake and promised me a 20% discount on my final invoice to make up for the inconvenience. That seemed fair at the time--but weeks later, the discount has never been applied, and I've had to chase them multiple times with no follow-through. It's disappointing because the rest of the rental went fine, but this kind of poor accountability and lack of follow-up leaves a bad impression. If you rent from here, double-check your mileage and invoices carefully, and don't rely on verbal promises unless you get them in writing. Hopefully, management will read this and fix their internal communication before more customers go through the same hassle. read more

The customer service I received upon checking in to returning was amazing. The Sequoia was very clean and it was a very good experience. I will be using Sixt more often now. read more

Have never rented a vehicle from Sixt but the experience was great, people great and car was newer and nice and clean

Love SIXT!! Service and expediency were fabulous. Clean, high end vehicles offered for a reasonable price. Very enjoyable experience every time we rent from them. Definitely our go to when a rental is needed. read more

Update: They are now attempting to charge me $421.38 for a rim scratch (Damage #9077232221). They provided no timestamped documentation from before my rental, and the invoice is dated the same day the car was returned. The photos they sent clearly show the car had been moved from where I parked it, meaning the damage could have occurred after drop-off. This situation feels extremely questionable. I would not recommend using this company. read more

Vicente from Sixt was an amazing associate who took care of our rental car needs for our SoCal excursion! He was helpful and let us know what to expect, as well as informed us of any special offers and availability that Sixt had. This is the second time Ive used Sixt for a trip and I would definitely recommend them to others! read more

Very disappointed with Sixt. We paid extra to rent a luxury car for 28 days expecting safety and reliability, but instead, the service light came on during our trip. When I went to the John Wayne Airport location, instead of properly servicing the car or offering a replacement, they said they would just reset the service light without actually fixing the issue. That's completely unacceptable -- I don't feel safe driving a car that clearly needs attention, and they refused to change the vehicle. For a company that charges premium rates, the least they could do is provide a safe, properly maintained car. Definitely not the level of service you'd expect when paying more for "luxury." read more

They are shady at this location, My story is to long just use someone else as they will play a shell game with you and rip you off. I rented a car for $339.04 through Expedia but made a mistake on pick up time of 12 hours. they Charged me $764.34 Total. Charged me $425.30 extra with fees and 12 hour extra charge. Even after I declined insurance etc.. Called customer service they told me they would take off charges then dropped my call and there's more but it doesn't matter. SHADY LADY at frond Desk and Mgr won't return Calls. Will never rent from SIXT again... read more

Not sure how this company keeps getting away with their unethical practices..........when we picked up our car, folks could not have been nicer.........when dropping off the can, folks were Great...........but a few days after we returned home (rented in Maui).........we received an email with a 'damage' report where they are asking for over $1,300 for a scratch on a wheel.........there is NO WAY we caused any damage to their car, treated as if it were our own the entire time, even washing it twice......so disappointed on how dishonest they are. read more

We had a great experience with this car rental place at John Wayne Airport. The manager (I believe his name was Kai) was extremely helpful especially with our baby car seats. He really took the time to help us out read more