We rushed our 14 years old cat to VRH last Saturday as he refused to eat and drink on top of having…read moredifficult peeing. Our cat was previously diagnosed as FIC (Feline Idiopathic Cystitis) at another animal hospital, Dr. Leslie Burke was very experienced and professional, she discovered our beloved cat actually got bladder cancer and oral SCC. Without her, we wouldn't have known and we had been given the wrong direction from the other hospital. We wished we had brought our cat earlier to VRH so that he would be given better care and correct directives. We would highly recommend VRH as the whole team is very patient, helpful and attentive although we waited for 4 hours, but it's worth the waiting. It is an emergency animal hospital, so it is understandable the vet seeing the patients by the triage protocol. By the way, there is plenty of parking at the front.

I am shocked and disgusted by the abysmal care offered by Vaughan-Richmond Hill VEC…read more We came here to put our cat down and they were extremely cold and uncaring. In our cat's final moments, they had the nerve to ask for a REGISTRATION FEE for our DYING cat. This is the worst veterinary clinic I've been to by a mile, and the other reviews on here and Google suggest that my experience was not unique. The fees they charge here are also ridiculous, at least double what I've seen at any other clinic. Avoid at all costs.

Dr. DeRose and Cachet Village Animal Hospital was recommended to me several years ago by my local…read moreGlobal Pet Foods store - one of the best recommendations to me for my doggies. Dr. DeRose cares a great deal for his furry patients - I've come to trust his judgement fully over the years as he hasn't been wrong ever. He is honest, tells you his diagnosis straight up and won't prescribe or recommend unnecessary treatments. It has also been amazing to see his practice grow over the years - more staff and vets (who have all been incredible as well) and the newer folks all fit into Dr. DeRose's culture of caring and honesty. Keep up the good work Dr. DeRose and the rest of the Cachet Village animal hospital crew, I'm really appreciative of all these year's of vet help and friendly service - looking forward to many more years to come!

No transparent price. This clinic dwindles you into getting all the services your pet "needs"…read more Doesn't tell you the price, then charges you at the end after the deeds been done. Ended up going to a much nicer, professional clinic that has an annually membership fee. But hey, that was upfront and transparent And they have a nice coffee machine.

I've taken my pregnant dog here for a check up and they were super friendly and welcoming…read more After my dog gave birth, we got all 6 of her puppies vaccinated there. Very reasonable price and the doctors were super friendly. You can tell that everyone that works there really care about animals and care about your pets! I even got two of my male dogs neutered here as well. I really recommend this place! Especially if you live in the area!

Dr. White is a great lover of animals and it shows in his handling of them. I have been with him…read moreseveral years from the previous place he worked at. He offers the best care and I am sure the other doctors are of the same caliber. P.S. He also saves dogs from the street to adopt out to a better life. Please support this man in all his efforts if you truly love animals.

Our vet is Dr. Augustine. He's professional, knowledgeable and takes such good care of our little…read morepup. My dog usually gets really anxious going to the vet but ever since we switched to Dr. Augustine, he's no longer scared of his appointments. That gives me so much comfort. Augustine is very reasonable and I truly believe he has my dogs interest at heart and not his wallet. He takes his time for every appointment. The prices are reasonable here. Marble had gotten tooth extraction here and anal gland expressed.

Nobody ever tells you how important it is to have a vet with great bedside manners until you get…read moreone who doesn't have any. My previous vet near my downtown condo had me looking to switch vets and I landed on Apple Creek. I've dealt with several of their vets here, most recently Dr. Augustine, and they've all been very helpful and listened to my concerns, and responded professionally and appropriately. I originally switched since they have more reasonable prices for feline dental. Unfortunately for one of my cats, her pre-dental bloodwork led the team to conclude that she likely had cancer. They worked tirelessly to get my cat an appt at the OVC in Guelph where they were able to treat her in the short-term and get the final diagnosis. A note that they stopped accepting new clients in December. This doesn't include new pets for pre-existing clients. The staff here speak English, Cantonese, and I believe Mandarin also.

This is the dirtiest and most filthy hospital I've ever taken my pet to. I took my son there to get…read morevaccinated, and his body developed an allergy to the needle they gave him, They are so rude and impersonal. They hung up on me while I was talking and were disrespectful. I told them that you are my son's doctor. You should know what this medicine was that you gave my son. He said it has nothing to do with us. The people who worked there two years ago were much better than the people who came now. These are the people who came to work here, uncultured, impersonal. I mean, I'm telling you, dear people, dear friends, whenever you take your dog there, check everything because these are not honest people and they don't know what they're doing. The doctor came to vaccinate my son, he's shaking his hands and feet, vaccinating him.

I brought my cat here several years ago to be euthanized after her cancer had gotten the best of…read moreher. It was not the first cat that I unfortunately had to put down, but it was certainly the most traumatizing. The euthanasia was botched, which made my poor kitty scream in pain with injection before her death. I was then told that she was paralyzed, but could feel all of her organs and her body shutting down, while I waited for her to die for over two hours. They did admit to their fault, and I was refunded the amount of the euthanasia but I will never forget the peaceful passing I meant to give her

Worst customer service ever t most unprofessional and rude receptionist I would be ashamed to have…read moreher as an employee. She She She is going to make you lose lots of business because she just made you lose a new client

Very rude! If u Your are In the Keele and major Mac area…read morejust go to Keele and Rutherford vet clinic !!!! I have two dog and I go to both and the Rutherford one is not a rip off!!!!Took my dog there yesterday! Nice to the face but on the phone! Another story and won't be back.. Asking some questions and getting a round about answer from the secretary. To a very simple yes or no question. Then to be told I'm being rude by the doctor. Who snatched the phone. If I wanted to be rude I would have walk In and made a scene! Getting a simple no sorry we can't do that would have been much better customer services ( return on a medicine that already had at home.). Instead, the reply and miscommunication was her saying the doctor said hold on to it, until the Christmas break is over. When I then asked, so you will take it back after the break or no? Not only me when I was waiting to pay for the over priced medicine it was the same for another customer who had called... think at the time dam I wonder what they did to be asked not to call but after today.. I don't think they did anything!! Truly speaking! I don't go out of my way to write reviews.. like at all! But I really felt the need to with this one.. simple just rude! Hey but that's rude apparently!

The Vets at Arnold Crescent are all caring, love them and rely on them - have for almost 20…read moreYears!

Hello all, I want to share our experience with Arnold Crescent Animal Hospital. We had taken our…read moredog in to see Dr. Dewey because of seizures he was having. Dr. Kevin Dewey gave us a consultation and did blood work that he suggested, a cost of ($420.00) The result after the blood came back did show low white blood cell platelets that he said was ok ,sent him home and said if it this happens more often bring him back. Our dog had another seizure about two weeks later, so we decided to have a second opinion. Another Doctor that we went to did the same blood work which came back with the same results as Dr. Dewey. This doctor reviewed Dr. Dewey's blood test as well and said there is something very wrong with your dog and we should do a parasite test. We of course agreed and said please go ahead, the blood test came back positive for parasites and now he is taking medication and showing great results of it working. He will be taking this medication for one month to get rid of the parasites. We asked Dr. Dewey why he didn't tell us that there was a problem that he saw and look further into it after the test showing the low white blood cell platelets at the same time it came back. He said that his machine may have not worked properly and this may be why the white blood platelets were low. He said he also looked under a microscope and thought everything was fine. When we returned and questioned him, asked why he didn't suggest doing another test at that moment after seeing something was not normal. His answer was because he didn't want to charge us more money to look further. I said this is not his job to make that decision without giving us the choice first. When asking questions further he looked like he was hiding his mistakes in medical terms about other things that could happen so it would not look like he made that wrong decision, instead of being accountable for the the decision he made. I want others to hear our experience with Dr. Dewey so they are aware with their pets with the experience we had.. Our pet means the world to us and am so glad we went to see another Doctor that saved our pets life.

our dog had an excellent experience here for surgery to repair her torn cruciate ligament. Dr…read moreHewitt provided excellent information to allow us to decide on the course of treatment and her leg healed quickly.. i really appreciated the pictures of our little girl while she was there, helped reassure us as to how she was doing

This place will just try to take your money. 500 dollars just to do CPR on a 13 year old dog who…read morewas on his last breath. Rude head doctor who had no sympathy or compassion to our situation. Somehow we still ended up being charged 400 for nothing but them to do a cremation and put ashes in a dog park

Do not take your pet here! Prices are extortion. Our dog had a suspected blockage. $2,500 for xray…read moreand overnight stay. Then they said 8-12k on top of that for surgery. We found another vet for 1/3 of the cost and they spoke to this vet, lied and blocked the transfer. Wheb we gave the approval to proceed with the overpriced surgery they did more tests and came up with a new diagnosis. Then they went back to recommending tests and surgery. We took our dog to another vet and didn't tell them where we were going. everything resolved including surgery, 2 night stay and a month of food, for less than 4K. we spent 6k at AEC and all they did was tests. When I raised the issue of blocking the transfer the management refused to consider any wrong doing. this place is owned by Vet strategy who sets their pricing and is impossible to reach. I'm in the process of filing a formal complaint with the college of vets of Ontario

I WOULD GIVE 0 STARS IF I COULD. DO NOT BRING YOUR PET HERE!!! EXTREAMILY…read moreOVERPRICED!!!!!!!!!!!!!!!! I took my cat to Animal Emergency Clinic of Durham last weekend after noticing he seemed unwell. We waited for 3-4 hours to be seen (even though the waiting area was empty), which was frustrating, but we understood that it was an emergency clinic. When we were finally seen, we were quoted $4900 for two nights of treatment (enemas, stomach pumping with laxatives, and IV fluids) or $3600 for one night with the same treatment. We were told that our cat had a condition called mega colon, and that this treatment would help get things moving. We opted for the one-night stay. The vet did call us during the stay and said that they had taken an xray and things looked like they were improving. When we picked him up, he was in significantly worse condition than when we dropped him off. His rear end was covered in feces and had mucous hanging from his mouth and all down his chest. I believe the clinic should have made some attempt to help clean him up as we had a scheduled pick up time. There was no vet available at pick-up to tell us how our cat was doing. Considering the amount of money we had paid, you would think the vet could take a moment to let us know how the cat was doing. To make matters worse, they sent us home with two medications but no pain medication, even though it was clear that our cat was in extreme pain. They told us to take him to our regular vet for further care the following day At our regular vet, we were given two options: surgery (which was not guaranteed to resolve the problem permanently and it would likely return quickly again) or to put him down. We were told the impacted feces were too large to pass through the pelvis. We had two xrays at the emergency clinic and were never told this. We decided to put him down, as it was clear he was suffering. Our cat was only 11 years old, and it was a heartbreaking decision to make. What really frustrates us about this experience is that the emergency vet did not clearly communicate how critical his condition was. We were made to believe that the one night treatment would help him and that we were giving him a chance. The lack of transparency and care is something we will never forget. I want others to be aware of our experience and consider the level of communication and care they expect when trusting their pets to an emergency clinic. I wish this situation had been handled differently, and I am devastated by the loss of our cat.

Marle is amazing!! She is reliable, friendly, professional, truly loves animals and flexible with…read moreher schedule. Our dogs love her and her doggy clients. Her place is spacious and very clean. I highly recommend her!!

This is an amazing place . My dog was one of the family there and it was his home away from home. I…read morewill undoubtedly utilize her services again. Thank you!