What a Shit Show I…read morerarely leave negative reviews, but after nearly two years of dealing with Willie's RV, I feel it's important to share our experience. We purchased a 2022 Jayco Jay Feather 25RB from Willie's RV two years ago. At the time of purchase, the camper itself was only two years old and had only one previous owner. We were excited, but that excitement quickly turned into frustration. On our very first camping trip, we discovered multiple water leaks under both the kitchen and bathroom sinks, as well as behind the shower. The leaks caused the interior wall paneling and trim to bubble and become damaged. Willie's agreed to repair the issues, but the quality of the work was unacceptable. Replacement boards were cut with jagged edges, splintered in several places, and the finished product looked rushed and unprofessional. They acknowledged the poor workmanship and agreed to come back to our home to correct it. Months passed with little communication despite numerous follow-up calls from us. One day, while packing the camper for another trip, I went inside my house to grab a few things. When I returned, there was a man inside my camper looking around the bathroom. No one had called, texted, or knocked to let us know they were coming. Having someone unexpectedly inside your camper on your property is unsettling. I expressed my frustration and explained we were leaving in just a few hours. He finished the work, left without speaking to me, and the repairs still did not restore the camper to its original appearance. Later, the clear coat on the front cap began peeling. We had purchased an extended warranty specifically to protect our investment, but the warranty company denied the claim. To their credit, Willie's agreed the damage should have been covered and offered to repair it themselves. Unfortunately, that became another nightmare. We dropped the camper off at the end of the 2025 camping season (around October/November) and didn't get it back until April/May of 2026. During that entire time, communication was extremely poor. We constantly had to reach out for updates because no one kept us informed. At one point, my husband was told the camper was ready for pickup. He drove an hour to the dealership only to discover the front cap was still peeling--even after they had supposedly refinished it. He turned around and drove another hour home without the camper. We missed our first scheduled camping trip because of this, despite Willie's knowing we had plans. They refinished the front cap a second time. When we arrived together to pick it up, we found swirl marks from sanding, gouges in the surface, blemishes trapped beneath the clear coat, and decals that had been installed crooked. It was another poor-quality repair. We were incredibly frustrated but had more camping trips planned, so we reluctantly took the camper home. Before leaving, we asked them to charge the battery since they had possession of the camper all winter. They hadn't. A charged battery is critical because it powers the trailer's emergency braking system. They initially assured us they had replaced it with a "new" battery, but we later ended up purchasing a replacement ourselves after it failed on the way home. After one camping trip, my husband contacted Willie's again because the body work was still unacceptable and would negatively affect the camper's resale value. They agreed the previous work wasn't satisfactory and said they would send it to an actual body shop this time. They picked the camper up at the beginning of June 2026. It is now the end of July 2026. We were supposed to have it back weeks ago, but we continued getting the runaround. We missed yet another camping trip because our camper still wasn't returned. I couldn't get a refund for that reservation, so Willie's reimbursed us since the delay was entirely their responsibility. Today, my husband drove another hour to pick up the camper after being told it was finished. When he arrived, he was informed it actually wasn't done and that he would need to wait another 1 1/2 to 2 hours. This has become a pattern, and it's simply unacceptable. The most frustrating part of all of this is that we genuinely love our camper. What should have been an exciting purchase has instead been overshadowed by poor workmanship, lack of communication, repeated delays, wasted time, missed camping trips, and broken promises. Everyone makes mistakes, but it's how a company handles those mistakes that defines them. Unfortunately, our experience with Willie's RV has been one disappointment after another. We have tried to be patient, understanding, and reasonable throughout this entire process, but after nearly two years of ongoing issues, I can honestly say dealing with this company has been an exhausting and frustrating experience. I sincerely hope no one else has to go through what we have. Update: Willie's did end up replacing the battery, and the final work was done well.

VERY POOR service in there service department. We were lied to and miss informed. Willies should be…read moreembarrassed to have there name on this Marquart owned company. Bought a Alpine from them was told it was inspected and that the awning g was in great shape. Also was told buying the ceramic coating will keep the outside looking great for future resale value, a 1,700 investment. We picked up the camper after about a month and was SHOCKED. There ceramic coating was a absolute joke! They prayed it on over black streaks and even a greasy hand print. When we questioned this they said all they do is was it then spray it with a ceramic coating. Looked like shit! Then we opened the awning... it was pulling away from the camper the track was rotting. When we told them we asked didn't you inspect it??? They told us they would replace the awning with a new one, and they would BUFF the camper and reapply the ceramic coating.... after 3wks we picked up the camper.... They NEVER replaced the awning, they cobbled it back together looks like shit, and they damaged a section of the outside paint when they supposedly re did the ceramic.... it looks AWEFUL. Its back in there shop AGAIN. They flat out lied to us, and miss informed us on there process of ceramic coating process.... The Willies name should be embarrassed to be on this Marquart owned business.