What a Shit Show I rarely leave negative reviews, but after nearly two years of dealing with Willie's RV, I feel it's important to share our experience. We purchased a 2022 Jayco Jay Feather 25RB from Willie's RV two years ago. At the time of purchase, the camper itself was only two years old and had only one previous owner. We were excited, but that excitement quickly turned into frustration. On our very first camping trip, we discovered multiple water leaks under both the kitchen and bathroom sinks, as well as behind the shower. The leaks caused the interior wall paneling and trim to bubble and become damaged. Willie's agreed to repair the issues, but the quality of the work was unacceptable. Replacement boards were cut with jagged edges, splintered in several places, and the finished product looked rushed and unprofessional. They acknowledged the poor workmanship and agreed to come back to our home to correct it. Months passed with little communication despite numerous follow-up calls from us. One day, while packing the camper for another trip, I went inside my house to grab a few things. When I returned, there was a man inside my camper looking around the bathroom. No one had called, texted, or knocked to let us know they were coming. Having someone unexpectedly inside your camper on your property is unsettling. I expressed my frustration and explained we were leaving in just a few hours. He finished the work, left without speaking to me, and the repairs still did not restore the camper to its original appearance. Later, the clear coat on the front cap began peeling. We had purchased an extended warranty specifically to protect our investment, but the warranty company denied the claim. To their credit, Willie's agreed the damage should have been covered and offered to repair it themselves. Unfortunately, that became another nightmare. We dropped the camper off at the end of the 2025 camping season (around October/November) and didn't get it back until April/May of 2026. During that entire time, communication was extremely poor. We constantly had to reach out for updates because no one kept us informed. At one point, my husband was told the camper was ready for pickup. He drove an hour to the dealership only to discover the front cap was still peeling--even after they had supposedly refinished it. He turned around and drove another hour home without the camper. We missed our first scheduled camping trip because of this, despite Willie's knowing we had plans. They refinished the front cap a second time. When we arrived together to pick it up, we found swirl marks from sanding, gouges in the surface, blemishes trapped beneath the clear coat, and decals that had been installed crooked. It was another poor-quality repair. We were incredibly frustrated but had more camping trips planned, so we reluctantly took the camper home. Before leaving, we asked them to charge the battery since they had possession of the camper all winter. They hadn't. A charged battery is critical because it powers the trailer's emergency braking system. They initially assured us they had replaced it with a "new" battery, but we later ended up purchasing a replacement ourselves after it failed on the way home. After one camping trip, my husband contacted Willie's again because the body work was still unacceptable and would negatively affect the camper's resale value. They agreed the previous work wasn't satisfactory and said they would send it to an actual body shop this time. They picked the camper up at the beginning of June 2026. It is now the end of July 2026. We were supposed to have it back weeks ago, but we continued getting the runaround. We missed yet another camping trip because our camper still wasn't returned. I couldn't get a refund for that reservation, so Willie's reimbursed us since the delay was entirely their responsibility. Today, my husband drove another hour to pick up the camper after being told it was finished. When he arrived, he was informed it actually wasn't done and that he would need to wait another 1 1/2 to 2 hours. This has become a pattern, and it's simply unacceptable. The most frustrating part of all of this is that we genuinely love our camper. What should have been an exciting purchase has instead been overshadowed by poor workmanship, lack of communication, repeated delays, wasted time, missed camping trips, and broken promises. Everyone makes mistakes, but it's how a company handles those mistakes that defines them. Unfortunately, our experience with Willie's RV has been one disappointment after another. We have tried to be patient, understanding, and reasonable throughout this entire process, but after nearly two years of ongoing issues, I can honestly say dealing with this company has been an exhausting and frustrating experience. I sincerely hope no one else has to go through what we have. Update: Willie's did end up replacing the battery, and the final work was done well. read more

VERY POOR service in there service department. We were lied to and miss informed. Willies should be embarrassed to have there name on this Marquart owned company. Bought a Alpine from them was told it was inspected and that the awning g was in great shape. Also was told buying the ceramic coating will keep the outside looking great for future resale value, a 1,700 investment. We picked up the camper after about a month and was SHOCKED. There ceramic coating was a absolute joke! They prayed it on over black streaks and even a greasy hand print. When we questioned this they said all they do is was it then spray it with a ceramic coating. Looked like shit! Then we opened the awning... it was pulling away from the camper the track was rotting. When we told them we asked didn't you inspect it??? They told us they would replace the awning with a new one, and they would BUFF the camper and reapply the ceramic coating.... after 3wks we picked up the camper.... They NEVER replaced the awning, they cobbled it back together looks like shit, and they damaged a section of the outside paint when they supposedly re did the ceramic.... it looks AWEFUL. Its back in there shop AGAIN. They flat out lied to us, and miss informed us on there process of ceramic coating process.... The Willies name should be embarrassed to be on this Marquart owned business. read more

We found a pick up camper that came in on trade and wasn't even priced yet. We left our contact info on their website and Garrett "one of their sales professionals" made contact with me fairly quickly. From his initial contact he stayed right with me. They reasonably priced the camper, and gave us a good trade in value on our old one. They had good financing options compared to their competitors. Garrett was very prompt with communication and even went as far as sending me a nice little video showcasing the pickup camper and getting me specific measurements. When we stopped in to look at it, we were given plenty of time to look it over and within a few hours it was ours. It was a very low pressure experience and they kept things moving right along despite how busy that place was that morning! Everyone was very professional and accommodating! read more

Our family purchased a 2023 Jayco Eagle 335RDOK from Willie's remotely. We live in Florida and were searching for this specific model. We were only able to find this at Willies RV, the price and model were unbeatable. We were hesitant of purchasing from another state because we did not have a tow vehicle nor did we want to spend the money for the drive or tickets. We spoke with our salesman, Bert and the Financier, Josh of how we would purchase this RV, and ultimately have it delivered, to another state so far away. Not only that but we wanted a third party inspector to ensure the RV was everything we wanted. Bert, Josh, and Ryan, the service center lead, all worked together and made themselves available every step of the way. They went above and beyond to help us purchase the model we wanted, have it inspected, and then have it delivered a couple thousand miles away. The entire process was seamless and so fluid you would begin to question why anyone would even need to make a purchase in person. The team was caring, empathetic, understanding, and made sure our every need was met. They made themselves available to every single phone call. Evelyn, their receptionist was one of a kind, never agitated or dismissive, always eager to help me out no matter how many times we called (and we called a lot, enough that she knew who was calling even before she answered). Josh was there and communicative through the entire process of purchasing the vehicle. Bert was always friendly and helpful. Ryan was incredible at answering every question I had and was accommodating to our inspector. Their service department has been top notch and extremely knowledgeable. Tony, our delivery driver, got us the RV without a scratch, and despite a few snags upon delivery was kind, eager to help us park it (even got his truck stuck a few times because of our yard), and went above and beyond to help in any way he could. Overall the experience surpassed, and continues to surpass, any expectation I could have ever had. I cannot recommend Willie's RV enough, and if you are in another state and see an amazing deal, have no worries because the entire team will work their butts off to get you what you want and in tip top condition. read more

Tried buying an RV. Seemed like they didn't care if they sold one or not. Went through financing. The financial person came back with what He called a great deal at 9.9%. Told him I could get a better deal and he changed his tune to say he had also gotten a better deal. Had I not done my own leg work I could have been stuck paying double interest. I would never recommend this place. I bought an RV at another dealership with people that were straight foreword with me. Unlike willies RV. read more

purchased our new Travel trailer late last fall, was told by Ryan (Service manager) at that point we would be the first install of the spring. called today as I haven't heard a word from them and it is now mid May, was told the first available install was June 12th, you know, about hAlf way through summer. very disappointed, they got my money and just don't care any further than that. this will be my last purchase from them and I will share my experience with every camper I meet. if you're looking for a dealer that cares past taking your money, look elsewhere. read more

I live too far away to purchase from Willie's otherwise I absolutely would! Not only did they have the trailer I wanted at THOUSANDS less than I could find it locally, but while purchasing my trailer locally I found a very slight little bump on it. I was worried about it, and didn't know whether to go through with the purchase or not. After speaking to a super nice salesman named Kurt, my mind was set at ease. I was told this is no big deal and actually a very common issue, that never results in anything worse. He was even nice enough to let me send him a picture of it and stayed on the phone with me while he looked at it. He saw it and said it was common and no big deal. What a breath of fresh air compared to the usual people of today's world who don't want to even tell you hello unless there is something in it for them. Like I said I WISH I lived close enough to shop at Willie's because after seeing their prices and talking to their employee's I totally trust this place. Because of how nice he was I am taking the time to write this review. read more

We traveled to Willie's to purchase our new camper. We looked at the one we seen online and talked to a really nice sales guy. We had no reason to haggle or ask for a special price. They gave us a great price on our trade in, and we were very satisfied. They can take care of our loan documents and all the paperwork right there, which is a plus for us. They are detail cleaning our new camper for us and adding a brake assist to our truck and it will be ready in two days. I am glad we went to Willies RV. We feel like we got an amazing deal! read more