I got a wonderful, relaxing facial here! It was heavenly. I think my skin looked a thousand times…read morebetter afterwards, and I feel refreshed. My esthetician was sweet and friendly, but not overly chatty. She started the facial by putting a hot bean bag/pillow under my neck, which relaxed me immediately. Her skills were off the charts when it came to massaging my face, scalp, arms, and hands. The building is cute and clean, with soothing paint colors and pretty furniture and accent pieces. I am a big fan. If I am ever back in Sulphur, I will for sure book an appointment.

Received a gift card to here. It was amazing! I can't remember her name but she did a great job…read more Very professional. One of the best massages I've had in the area.

Decided to book at this place instead of a casino spa. Best decision EVER!!!! I did a massage with…read moremy best friend and WOW! The place itself is absolutely posh. Decor is millionaire status. The staff is super friendly and welcoming. We arrived and were quickly taken to the back for our massages to begin. I've been a member of Massage Heights and have used several other places. This spot MORE than stands up to the best of the best that I've had. I will absolutely return here anytime I'm in Lake Charles and want a spa experience like no other. WINNER!!!

I get my haircut by Baleigh as does my whole family. She also colors my hair and I've had balayage…read moreas well. I get facials and aesthetic work by Falyn. I'm always highly satisfied with the service and the production of the services. Everyone at Scarborough's Salon is very professional & knowledgeable. Anything I have done there, I feel like I'm in good hands always. I highly recommend this salon for anyone trying to relax or look pretty!

I had an eyelash extension emergency. Not only did Simona get me in ASAP, and took the appropriate…read moreamount of time to correct, but she kept me calm while correcting a horrendously and painfully applied set of eyelash extensions. She was more expensive, however, her knowledge, experience, training and mannerisms more than make up for the expense I have already recommended her to family and friends for her services. I look forward to having more treatments done by Simona. Highly recommend her competency and professionalism, which is NOT found in many other facilities in South East Texas. -Mrs. Kendall C.

I have been going to Simona for eyelash extensions for almost two years now. She is extremely good…read moreat what she does, and I have received endless compliments on her work. She's professional, meticulous, and very reasonably priced. Throughout the duration of my time as her client, I have also gotten facials and massages. She is awesome with it all and is very dedicated to her work. I have never been disappointed and would refer her to anyone looking for the services she offers.

Okay, so my husband got this for me for Mother's Day. Let me say this place is so professional and…read moreaccommodating! I had an amazing experience! The massage was exceptional ! I had never been so relaxed, and the facial was amazing!!! Gosh I would so go again!!! ONLY THING, I did not enjoy much of the manicure i received. The woman was lovely we had a good conversation, but the manicure itself wasn't good. She had just started and had trouble with the manicure itself... I just expected more for the package I received. Other than that wonderful!!! I'd definitely come again for the massage and facial!

I have been to this spa a few times before and actually had enjoyed it in the past, but this last…read moretime was truly a display of this spas lack of professionalism. 1)Firstly, I had a gift card to use and tried to find their services on-line to no avail. Later, I found out this was because their web-site was being re-done. This was weeks ago, and web site was still not up and running to date! 2) couldn't find their phone number either, so went thru the hotel to get it. These aren't that big of a deal, but I wish I'd heeded it as a warning sign for things to come. I was trying to book services for myself and for a girlfriend of mine visiting from out of town, and bc we had no services to look at, we did so on the phone not really knowing what was all entailed. The girl on the phone was not great help either as she seemed disinterested or annoyed that I didn't know what I wanted to do. Hard to know what to book for when I don't know what you offer! ;) 3) So we finally booked services a WEEK prior to the appt and got a phone call the night before ( around 8pm, which I thought was a little odd being so late) to confirm our 2 pm appt the next day, which is fine, all good. We had planned a day around the services as a girls day out. I am a mother of a toddler and NEVER get to go out and be spoiled. My husband is a stage four melanoma fighter and needless to say I am frazzled and was in great need of some pampering. 4) the day of our services I get a phone call at NOON saying that we need to come in at 1pm as they had a "scheduling issue". So we had an hour to hustle and get there meaning we had to forgo all our other plans ( lunch, etc). 5) NO APOLOGY was given- (and that's the big one for me...) 6) BUT attitude WAS given to me in strides the minute they sensed my unhappiness about the situation, like it was somehow my fault that THEY screwed up. 7) it screwed up our WHOLE day and my one and only chance to get some pampering as we wEre going to go to lunch first then go to the spa. Now we had to eat and run just to get there in time. Once we got there, I had calmed down enough to try to enjoy the massage, but found out because I was sneezing they wouldn't give me a massage that day. I understand that part ( as they were worried I was contagious and I am a germ freak myself) but how they handled the situation AFTER that was also poor in my opinion. 8) They were highly unsympathetic and told me to come back another day and/or to give my gift card to someone else. I live 3000 miles away from anyone I know, I am basically by myself and don't get these opportunities like normal people do. They also said I could spend the 110$ gift card on THEIR beauty products ( how nice for them!) as they don't offer refunds. I am not really inclined to want to come back after the way they treated us today and would like my money refunded back to my brother who gave me the gift card as a birthday present and as a way for me to de-stress due to all the major stressors in my life right now. 9) I should also mention that they kept calling my friends house to make this change in appts even tho she was staying with me at my house for her vacation. She lives in CANADA and her husband had told them several times NOT to call that number to get a hold of her in the previous days, but rather to call my number here in Beaumont to confirm these appointments! Someone sure doesn't know what they are doing at Getaway Spa! In summary, the Getaway Spa only added much much more stress and took away my one opportunity to have a nice day out! They could have rectified the situation if they had only apologized for their screw up and didn't give me attitude like it was my fault. I am quite reasonable and understand how horrible the customer service industry can be as I worked several years in it, but this was truly a big mess up on their end! And after finding out they wouldn't massage me bc they feared I had a head cold (it could have just been allergies, but I get their point of view on that issue) and hearing of my predicament they could/should have just given my brother a refund! What a waste! TERRIBLE CUSTOMER SERVICE!! And this was the MANAGER of the spa that I was dealing with! Save your money for somewhere else as they don't have it together at this place!

I was iffy about trying this place out simply because I didn't want to make the drive "all the way…read moreover the bridge", but I decided to go for it because their prices are unbeatable. I AM SO GLAD I DID. The drive over that I wasn't wanting to do took less than 10 minutes from Port Arthur (the spa is not far in to Bridge City at all). I was greeted by Trina. She was friendly and fast and was very knowledgeable during the foot detox I had. She brought us water, answered all our questions, and told us about the monthly specials and giveaways. (Yes! They have a monthly giveaway!) But before the foot detox I had a massage by DeeDee. Oh, DeeDee. Let me tell y'all about Dee Dee. Dee Dee is a gift. An angel, if you will. Her massage skills are amazing and when I left I felt like a new woman. She made sure that my massage was tailored to my preferences and that I was relaxed and comfortable. (My husbands massage was done by Elaine and he had nothing but good things to say about her as well). The spa was extremely clean, the staff was friendly and the environment was very relaxing. I will ABSOLUTELY be back.

New to town and had a physically tough week. Victoria took excellent care of me with a nice…read moredeep-tissue massage! The front staff was very professional and friendly as well, I recommend coming here!

I had a facial with Suzanna! It was super relaxing. My skin was so glowy after! She recommended…read moresome products to add into my skincare routine. I can not wait to come back! It was a little disorganized when I came in. I had never been there before and the girl at the front desk asked if I had a appointment, I told her yes with Suzanne and she told me to have a seat. About 10 mins after my appointment another girl acknowledged me and she got me checked in. I will definitely return to this spa !!!! They were kind and it was very clean.

I received the most relaxing experience of a facial with Angelia and massage with Sylvia. Their…read moreoffice manager, Sarah, is extremely sweet and gave great recommendations on services. Angelia and Sylvia are extremely knowledgeable about your body, and very thorough with their services and products. Beautiful spa with an amazing atmosphere. I recommend this spa to everyone!

This spa is clean but slightly dated. I thought it was odd that I had to walk through a gym before…read morereaching the entrance of the spa. Although, the massage was affordable, I don't think I'll be returning. I opted for an 80 min combo massage and I wish I left 5 minutes into the massage. When I signed in, I filled out a client questionnaire and stated that I would not like my feet touched. What does the massage therapist touch as soon as she gets started? My feet!!! ALSO, I would often dose off mid massage as one does and each time I woke up, I realized my masseuse had paused. Not the best but 2 stars only because the spa was sanitary and the receptionists were friendly.

Omg! Just had the most amazing facial! VICKI IS AWESOME!!! Proficient! Knowledgeable!! And…read morerelaxing!!!Ask for her!

Jadie is the best massage therapist! She knows what she's doing! She's helped me with scar tissue!…read moreI always leave feeling good and never in pain! She's the best!

I bought my wife a whole day at the spa, which included a massage. Overall the day went well,…read moreexcept for the massage. My wife chose the "quiet" massage so she could just relax. The lady giving the massage proceeded to complain about everything for the entire time. She talked about how she hates Lufkin and the drivers don't know how to merge, especially the "straight, white, men drivers". She apparently thinks that southern accent makes people sound stupid so she tries really hard to get rid of hers? This went on for the entire time. Needless to say my wife was not impressed. In what world would someone think this unprofessional and hateful behavior is acceptable at a day spa for relaxing. Everyone is entitled to their opinions and views but keep them to yourself when you're supposed to be in a professional environment. I didn't want to post a review before trying to resolve the issue with the owner. I called to talk to her and was told that she was gone for the day and would get in contact with me. Two business days later....nothing.

on Google This rating is for the spa. The hotel itself is…read moregorgeous no complaints there. I booked a treatment for my birthday yesterday and maybe my mistake was booking later in the day, it seemed like nothing had been refreshed. No sugar for the tea, i had to get up to find water since there were empty serving pitchers. A gentleman came in right after me and was served champagne while I had to get up AGAIN and asked to be served champagne. The woman who did my treatment was really sweet so that made up for it some but I wouldn't say the front desk was the friendliest. Would not book again and regret spending my birthday treat at this spa.

My wife and I booked services here for our post-wedding honeymoon trip. It was a complete disaster…read moreand an absolute ripoff. ​We paid over $480 in cash, which included a mandatory $80 tip. This "tip" was for what, exactly? The service was nonexistent. Not one single time in the 2 hours we were using the facilities (BEFORE our massage) did a single staff member check in on us except the initial walkthrough. ​We had to serve ourselves completely: ​The cold towels were not stocked. ​The razors were empty. ​My wife sat in the relaxation lounge for 40 minutes, but no one ever came to provide her neck warmer. She had to get up and dig through cabinets to find it herself. (As did I) ​I had to walk the halls in my robe just to find an employee to restock the cold towels and razors, and again just to get our water and champagne refilled. After our massage, the amenities were empty all over again. ​The facilities are broken. The steam room was dark with lights out, and one of the showers did not work. ​The staff was rude and incompetent. ​When we first tried to walk in, we were told it was "too much of a hassle." ​We called twice to schedule and clarify our order, and they still got it wrong when we arrived the next day. ​When we finally left, not one person at the front desk acknowledged us, said thank you, or asked how our service was. ​Our masseuse, Miss Holly, was the only professional person in the entire spa. She deserves to work at a better establishment. ​This spa is part of the larger Hotel Galvez, and our entire stay was a catastrophe that brought my new wife to tears. The management is rude, the rooms are broken, and the billing is deceptive. We are deeply saddened that a place that was once special to us (I proposed here: https://youtu.be/Ldo23DDiyn4) has completely collapsed. ​Do not waste your money here. We expect corporate management to take extraordinary steps to make this right.