Okay, so my husband got this for me for Mother's Day. Let me say this place is so professional and…read moreaccommodating! I had an amazing experience! The massage was exceptional ! I had never been so relaxed, and the facial was amazing!!! Gosh I would so go again!!! ONLY THING, I did not enjoy much of the manicure i received. The woman was lovely we had a good conversation, but the manicure itself wasn't good. She had just started and had trouble with the manicure itself... I just expected more for the package I received. Other than that wonderful!!! I'd definitely come again for the massage and facial!

I have been to this spa a few times before and actually had enjoyed it in the past, but this last…read moretime was truly a display of this spas lack of professionalism. 1)Firstly, I had a gift card to use and tried to find their services on-line to no avail. Later, I found out this was because their web-site was being re-done. This was weeks ago, and web site was still not up and running to date! 2) couldn't find their phone number either, so went thru the hotel to get it. These aren't that big of a deal, but I wish I'd heeded it as a warning sign for things to come. I was trying to book services for myself and for a girlfriend of mine visiting from out of town, and bc we had no services to look at, we did so on the phone not really knowing what was all entailed. The girl on the phone was not great help either as she seemed disinterested or annoyed that I didn't know what I wanted to do. Hard to know what to book for when I don't know what you offer! ;) 3) So we finally booked services a WEEK prior to the appt and got a phone call the night before ( around 8pm, which I thought was a little odd being so late) to confirm our 2 pm appt the next day, which is fine, all good. We had planned a day around the services as a girls day out. I am a mother of a toddler and NEVER get to go out and be spoiled. My husband is a stage four melanoma fighter and needless to say I am frazzled and was in great need of some pampering. 4) the day of our services I get a phone call at NOON saying that we need to come in at 1pm as they had a "scheduling issue". So we had an hour to hustle and get there meaning we had to forgo all our other plans ( lunch, etc). 5) NO APOLOGY was given- (and that's the big one for me...) 6) BUT attitude WAS given to me in strides the minute they sensed my unhappiness about the situation, like it was somehow my fault that THEY screwed up. 7) it screwed up our WHOLE day and my one and only chance to get some pampering as we wEre going to go to lunch first then go to the spa. Now we had to eat and run just to get there in time. Once we got there, I had calmed down enough to try to enjoy the massage, but found out because I was sneezing they wouldn't give me a massage that day. I understand that part ( as they were worried I was contagious and I am a germ freak myself) but how they handled the situation AFTER that was also poor in my opinion. 8) They were highly unsympathetic and told me to come back another day and/or to give my gift card to someone else. I live 3000 miles away from anyone I know, I am basically by myself and don't get these opportunities like normal people do. They also said I could spend the 110$ gift card on THEIR beauty products ( how nice for them!) as they don't offer refunds. I am not really inclined to want to come back after the way they treated us today and would like my money refunded back to my brother who gave me the gift card as a birthday present and as a way for me to de-stress due to all the major stressors in my life right now. 9) I should also mention that they kept calling my friends house to make this change in appts even tho she was staying with me at my house for her vacation. She lives in CANADA and her husband had told them several times NOT to call that number to get a hold of her in the previous days, but rather to call my number here in Beaumont to confirm these appointments! Someone sure doesn't know what they are doing at Getaway Spa! In summary, the Getaway Spa only added much much more stress and took away my one opportunity to have a nice day out! They could have rectified the situation if they had only apologized for their screw up and didn't give me attitude like it was my fault. I am quite reasonable and understand how horrible the customer service industry can be as I worked several years in it, but this was truly a big mess up on their end! And after finding out they wouldn't massage me bc they feared I had a head cold (it could have just been allergies, but I get their point of view on that issue) and hearing of my predicament they could/should have just given my brother a refund! What a waste! TERRIBLE CUSTOMER SERVICE!! And this was the MANAGER of the spa that I was dealing with! Save your money for somewhere else as they don't have it together at this place!

I just went to Star Massage and got a very nice 90 minute deep tissue massage from Gina. She even…read moreincluded hot stone work at no extra charge. My back injury was bothering me after a long flight yesterday- and now I feel so much better. The spa is clean and Gina is very professional. I would highly recommend.

Elise was very good, professional and nice. Massage was great. Pie was exceptional. Facility was…read moreclean. Would recommend this for anyone needing g a good massage I got the combo, 1 hour.

Best Esthetician around hands down. Knowledgeable, caring and very personable. Very comfortable…read morefrom the get go. I would highly recommend for your waxing needs not to mention her facials. Definitely going back. Simply the Best! Thanks Alex!

The owner is one of the most rude, bitter, and hateful people I've ever encountered. She hides…read morebehind a fake "peaceful yoga" persona, but the way she treats people is anything but peaceful, compassionate, or kind. My friend was recovering from major back surgery after a serious car accident and has difficulty walking long distances without a walker. I dropped her off at the methadone clinic next door and briefly parked in a handicap spot in the shared parking lot. There were several open parking spots directly in front of her business, and we were only there for a very short time. Instead of showing even the smallest amount of empathy or basic human decency, the owner stormed over aggressively and asked if I had "the sticker for special ed people." When I looked at her in complete disbelief after hearing what she had just said, she tried to "correct" herself by saying, "for crippled people." In 2026, that kind of language and behavior is absolutely disgusting. When I tried explaining the situation, she coldly responded, "That's not my problem," before immediately calling the police while my friend was still struggling to make her way back and I was getting the walker out of my car for her to use. What makes this even worse is that this apparently isn't unusual behavior for her. She repeatedly calls the police over petty situations and seems to target people from the methadone clinic next door with obvious prejudice and contempt. There's a difference between enforcing rules and deliberately humiliating vulnerable people. Her behavior was cruel, entitled, ignorant, and completely lacking in empathy. No amount of yoga, spirituality, or carefully crafted image can hide the ugliness in the way she treats other human beings.

I went to get a good stretch for my back since I have bad back problems. The exercise they made me…read moredo made it stop hurting all day what was a nice change since it always hurts. It was a very calming and relaxing experience I will definitely come back here more often!!

Hanna is very thorough and meticulous in her work. She consistently checks pressure comfortability…read moreas she works on problem areas. She's amazing about getting you in for those emergency times you need a massage. There are so many additional things she does that no other massage therapist I went to did. The prices are more than fair and the membership is great. She is incredible and I recommend her fully. Thank you, Hanna, for always helping my (and my husband's) body feel better.

Very good service. I've been several times and will be back soon. No up selling and offers daily…read morespecials.

The store is so clean, quiet and spacious. Staff are nice and polite and Lucy is my favorite…read moremasseuse. She is an experienced massage therapist and Ive been her client for years. I always felt so relaxed and comfortable after the massage therapy. My favorite is the body massage as I always have neck and back pain. They do offer foot, and back massages too and price is very reasonable. You can either make a phone call for an appointment or just walk in.