The service provided by Naples Awning was nothing short of five star. From the young lady who answers the phones to the gentlemen servicing the awning at our home, the team is top notch. We have had our awning for over 20 years, and it looks the same today as it did the day it was installed. I highly recommend Naples Awning. Rebecca and Stephan Putier, Naples, FL read more

I had to have a new roof put on, so I requested that Naples Awning remove the awning (that I had purchased from them and that they had originally installed) and then put it back up. They charged a whopping $2100 to do the work. This is what they call a completed project. Don't really need a level to see how bad the job was done. When it rains, the water just pours down the sloping side of the awning. And it looks terrible. read more

Awnings by Naples Awning - Poor project done by Naples Awnings - Awnings Near Me - Naples, Florida

We had two smaller awnings on slide in frames that needed new fabric. We called for an estimate and they were out the next day...great, I thought...but wait...there's more. Got an emailed contract that was $1200 for the two canvases and putting them on the frame. Well, it's Naples and everything costs more and we had never had work like this done before so we told them to go ahead with the work. They had to come back to pick up the frames...crickets....three weeks later they picked up the frames. We had been told on January 6th that it would take 6-8 weeks...well...three of those already went by. So I waited several weeks and called in to see about a completion date, we'll give you a call back this afternoon....NO call back. So at least 6 weeks out I'm thinking I need to check so I called. Receptionist transferred me to some other lady and I gave her my name. She says, I know who you are...with attitude and every time I tried to ask a question she cut me off...constantly and she finally said Chris would call me this afternoon. Ummm NO CALL BACK. So out of the blue mid March I get a call from a driver who is on the way to deliver our awnings. YAY...but he refused to put them up and he left. Hubby installed the small one over the front door and it was ok, but the one over the sliding glass door..well...the fabric was put on the frame upside down or backwards.. Hubby had to call them and they sent another guy out who got there after 5 PM and he took off the fabric, turned it around and put up the awning. He was the nicest person as far a contact with anyone from this company. The cost of this job was overpriced and the service was awful. When they found out that it was just a small job, it just went downhill. Now I live in a community of over 500 lots and most of the houses have awnings. Can you guess what I will be doing next? Yep...I'm going to let every person in our community know never to do business with Naples Awning. read more

Perfect. Perfect. Perfect. From start to finish what a profession crew and awesome product. We love our new awnings and it has increased our living space dramatically. Stacey and team are the best. read more

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Totally wasted my time with this company. They came out to give me a quote, they never followed up, I called and left a message advising I never received a quote, zero response from them. read more

Had them come out to measure and provide a quote 3 months ago. Still no quote. Have called them 3 times and each time I'm told someone will call back but nobody does. I think I've been very patient considering I was told I'd have a quote in a week. read more

I called Naples awning when my remote control did not work to open and close awning. I tried last week for 5 days to have someone return my call and no one did "their excuse was the hurricane" yet I called before it hit. Finally after six calls and a Better Business Bureau complaint they set up an appointment co come and look at the equipment today at 12 noon. They showed up at 9am and send three men, one of them checked the motor and informed me I need a new motor $1400-$1800. I told them I would let them know. They presented me with a bill for service $280. When I spoke to their office before they came there was never a mention of a service charge. This is like a "bait and switch" on job. The men were here for 10 minutes and when I called Stacy at the office her defense regarding the charge was that I never asked. This place is a scam and they should be investigated for the con they tried to pull. I would never use thee people. read more

I can't say enough about Naples Awning. The customer service was outstanding along with the variety of Awnings offered. Excellent product for the cost and done in a very timely and thorough manner. Highly recommend this company. read more

An outstanding company. I had an emergency with my awning. Stuck in the open position and I had a flight to catch. Stacey diverted one of her crews to immediately come to my home and fix the issue. It's service like this that sets this company as one if the best. I really appreciate what they did for me. Excellent customer focused company. read more

I had the best experience with Naples Awning! Very friendly, helpful and knowledgeable staff! My retractable awning looks and functions great. Price was very affordable. If you're looking for shade and a lower electric bill, give them a call! read more

Don't get an awning because if rain gets on it they will not stand behind it. My awning just got some light rain on it and now will not go up evenly. They want $2000 to repair. It is a few months old. Very disappointing read more

Our experience has been a very positive one. Our awnings look great and were delivered on time. The installation team was very knowledgeable and helpful. read more

Seems like Naples Awning have no respect for an old man with a heavy accent like myself. Visited they warehouse office, and explain the front desk lady, the work to be done, she called the owner. First impression, a aged broken man, few words, no introduction. Informed the clerk to write up the work order, and we will do the job tomorrow and we will call. She took all my information and phone number. Next day nobody showed up. At 3:15 I called the office, they could not find the work order, took my phone and they will call back. 30 minutes later I called again, the lady told me they will call tomorrow (again) I explained to her that I will not be home tomorrow, to please check an schedule and give me a two hours window. I asked her why she did not call me back, she said that is all she can do. I expressed to her that it seems they don't have the personnel to do the job, and at present time they are disorganized. She became upset on the phone, and recognized that at present time they are disorganized. It was not, at any time, any excuses, or apologies, simply she admitted they are at present disorganized, and for me to better find somebody else, they can't promise me they will be able to do the job. Seems like at present time, they are on the "last leg" as business is concerned. I am sure at some time, they were good. It is a big warehouse, at present time seems like a "white elephant". Emilio G read more

Just not a good company to deal with. Arrogant owner who could care less. If you are a contractor, I would never in a million years work with them again. You may sell one customer and take the contractor out of the job, but we do many homes a year and you will never get one again in the future. SO I hope that stab was worth it. Avoid Avoid Avoid read more

Naples Awning installed a lanai awning a couple of years ago for us. It was created and installed in a quick and professional way. However in time we noticed a steady drip during heavy rain that made a slippery puddle at a entrance. We called Naples Awning multiple times to find and fix the problem. Each time we were told someone would contact us and come by, but no one ever called back. We at no point suggested the drip was necessarily their problem. So, good execution but poor support. read more

Their price was in the middle but their portfolio was huge and salesman Alan was so helpful with design and ideas.

We are a large local contractor that use Naples Awning a lot, owner is nothing like the 2 prior reviews! The owner does some of the biggest hardest jobs in town, warranty service GREAT! Price GREAT! Employees awesome! Scott@marzuccos - painting - coatings- high rise specialists, Keep up the great work! read more

Stay away from this company, horrible service. Promised delivery 2 months after placing the order, no awning after waiting 4 months, I left a message 3 times to cancel until fall, then they installed after we left for the summer. read more

Company unresponsive to requests of fixing problem with my awning. Owner won't respond....daughter receptionist won't acknowledge work repair order despite fact head of repairs was at my home and agreed install was not done right...even took pictures to show owner. No response. Must feel they are too big to be bothered read more

Just had my Elite Panel System installed by Naples Awning and could not be happier. The installers were very professional and friendly.

Searched for a Sun Shade and located several dealers that had the product ranging from $80 to $130. I contacted Naples Awning for an estimate for the same item and was given an estimate of $800. read more

Both the daughter and mother of this company reneged on doing what they said they'd do. I believe they lost our deposit 3 months after receiving it. No follow up. Treat people like you want to be treated! read more