Amazing selection!…read more The staff was extremely friendly and helped me with a broken cartridge lead even though I didn't get it there. Cannot recommend enough

First time in this store and the sales staff are super nice. No pressure sales. This is high end…read moreaudio and prices are up there but these guys do negotiate a bit which is always nice to see. Bought a BDI stand for my tv and very happy with the price and service.

this place is amazing! Super friendly staff very knowledgeable. Willing to go that extra mile!…read moreGreat deals, great selection for every budget. Greg and Igor are top notch!

I never really use Yelp but this is a special situation. The tall bald dude (probably Igor) was…read morevery - as the other low rating yelp reviews stated, ARROGANT. Just seems like an unfriendly fella. When leaving the store the first thing that came to mind was arrogant. Reading these other reviews it's seeming like a theme. Did not seem like he wanted me in his store being that I'm younger and don't have as much money to spend as these big ballers. I set up an appointment to demo some equipment the store had and wanted to inquire about some phono preamps without the promise of purchasing but then just felt kind of pressured to because from the vibe of it, seemed like he wouldn't be happy demoing his products without purchasing something (after purchasing, he seemed more open to allowing me to listen to stuff, but was still stand-offish). I love Hi-fi audio and told him I'd for my ears to learn different hi-fi systems as well as looking for stuff to purchase. Walked between different rooms comparing songs and everytime I left a room I just felt uncomfortable in the open areas like I wasn't wanted there, lots of one-worded responses when asking about the different systems, didn't see one smile on any of the employees faces. No thank you's for supporting their businesses or anything. I was listening to a song in the room with the Mcintosh system, he had the volume set to 90 and either the streamer or receivers or whatever set to %50... I had opened the door to check something out and he walked over without saying anything and turned it down to %10 and I said "sorry was that too loud?" and he said "no, %50 was is fine, just can't blast it too loud because these speakers have been sold"... Makes sense yeah, but why turn it down to %10 when that was the volume you had it set at? and why the passive aggressiveness... 1st time I went there a few months ago I didn't have an appointment and couldn't listen to anything which makes sense, mostly dealt with the old man who also didn't seem like he wanted to give me the time of day, second time was the taller dude who was just not pleasant at all. Lastly, the old Asian fella. As I was leaving, he was at the front desk, I was looking at the items a little bit and he must have been trying to make small talk or something but all that came out was "so what did you buy"? told him I got a preamp and he didn't really say anything. That wasn't a big deal but really? Along with your coworkers being douche bags that's it? I also said thanks, didn't get one back or even a "have a nice day" (didn't expect one back) and got out of there with a sour taste in my mouth. I'm already pretty discouraged from going into hi-fi stores being that almost everyone in the business come at you like bad boujie car salesmen. After this experience it's just that much more discouraging. Hi-fi salesman love to judge. You are not pleasant people and it shows. I love Hi-Fi audio and I am in love with a good conversation where I can learn about why someone is so passionate in something I also admire. I love that there are hardware and software that a music and movie experience to something more beautiful than it already is, but the people in it are ugly. Thank you for a terrible experience!

I was just there and I have never been treated so badly in a store. Every opinion I gave, the guy…read morethere said I was wrong and proceeded correcting me like he was some audiophile snob. Before even doing a demo he mentioned that he normally wouldn't do a demo on first day or maybe it was within first hour. If I said something seemed warm or bright to me he would say I was wrong and go on this long explanation. Or if I said that in general tubes were warm which I like but he would argue that solid state can be warm. If said phono had warmer sound he said no it's more detailed and can get warm sound from CD quality in solid state which is true. Basically anything I said he would argue about it like he was offended. Never experienced this from any hifi store before. Very weird. I mentioned that I have a butler audio 5 channel tube amp for home theatre. He got surprisingly mad I had such a thing and said I should not use a tube amp for home theatre as you lose details. Which is true but I will bloody well use tubes in whatever application i want! I mentioned I use various sources like bluetooth and mac pc, apple music. He got mad again in that audiophile snobby way. I know tidal and roon are the better ones but come on, people can and will use whatever they want, even youtube! Im coming from experience with martin logan, buchardt, b&w, dynaudio, totem, harbeth. There are certain knowns that speakers have signature sound. To me b&w are bright and analytical, harbeth are neutral with great mid vocals, totem and dynaudio are similar with pronounced highs, logans have wide soundstage. So if I said a speaker was warm or bright he was like dont use those terms that's wrong. Come on, dont be a prick about it. It's a fast easy way to describe a sound. Of course can change with different components but speakers have a certain default sound. Just let a customer hear the equipment and accept how they feel about it. I just couldnt take it any more and stormed out. If there were cameras inside check Jan 16 around 2:30pm. Fron this experience, I would never buy from this store nor recommend to any friends. I'm so pissed. The guy was so argumentative I have no clue how anybody would buy from him. I thought he would take it easy so let him do his rants but he never let up so had to leave. Completely disappointed in customer service where it felt like the salesman was trying to make me ashamed of how I felt about components, what application I wanted to use them for, what sources I was using, what components I currently have. I think I only actually had a true demo for 15 sec, the rest of the time was his ranting. I left and went to another store which was a much more pleasant experience.

Personally there's no other hi-fi store in town that beats Patsaudio Art for recommendations,…read moreequipment selection and advice. I find them very honest and up front; I've been in search for truly hi-fi equipment that delivers the sonic quality that I've been looking for for many years, thus can say that I've finally found the store and its sales staff that know what they're talking about....... Highly recommend!

Friendly and helpful, this is the only place in greater vancouver where you can try nice headphones…read morebefore you buy them

I checked out this store based on Yelp reviews, and was really happy. The man at the store was…read morereally helpful and answered all of my questions patiently. I bought some wireless headphones and am really happy with my choice. I was able to try a few out and he gave me the pros and cons of each, so I felt like I was able to make an informed decision. Easy free parking on the side streets. Cute and cozy shop.

I have been Eric's customer for over 10 years now and the service he provides is excellent. His…read morestore has many av adapters and cables. His pricing is good but could be better... He also offers installation services.

I have bought numerous interesting vintage audio "pieces" from this shop and have recieved…read morethoughtful patient advice from JR and Mark; haven't seen Gordon for a while. Bought a vintage Nakamichi cassette deck which had an "issue"; turned out it was just "slow-thinking" which I came to understand. Mentioned to JR a Garrard Zero-100 would complete my collection and they had one in the back! JR also called to say they had a remote for my Nakamichi CD player! Very glad they're in my neigborhood. Interesting they don't believe in "cables", though. Saw a Phase Linear 400 the last ime I was there. Time-machine. Don West

Repair tech could not repair a CD changer. Message relayed by front desk to me was that it had a…read morebelt problem and "it is a known issue with such units". Took the same unit immediately to a longtime repair tech who closed his Vancouver store and it was fixed within days. I did not mention he was the second pair of eyes to take a crack at it. Surprised, I asked him to verify if the unit now works, and he gave me a puzzled look as if it was no big deal. And, it works perfectly now. Disappointed that Innovative's repair technician took half my deposit but did not take interest in fixing a simple repair. Having said that, their staff out front are always very friendly and great. The establishment used to feature on premises, a radio studio, which is no longer there unfortunately. Yet it is a museum-like experience with unique vintage Japanese equipment on display and sale. For all of these reasons, this establishment is worth a visit but do not endorse their 'repair dept'.

Second time coming here in 10+ years. Recently bought a cheap chinese Amazon stereo and thought id…read moresee how much it cost for them to install and realized for another $120, I could get a top brand stereo installed. So I went for it. I have a Japanese vehicle and the old radio was a poorly installed aftermarket stereo, with a mess of cables. Two installers spent an extra hour than normal (usually $100/hr I think) to install the new one and still charged me the original price to help me out during a bad financial time. Now I have a fully functioning apple car play with reverse camera line graphics. Definitely recommend going here. They deserve it.

Great and friendly service. Great price,and very quick service. They had the stereo installed in my…read more07 Mazda 3 in under 2 hours.

Friendly service, good collection of merchandise. I'm glad that there's a music store like tapestryread more

I'm a new customer with Tapestry. I'm very satisfied with what i bought. And i saved money on taxes…read moreand shipping! I'm in Quebec so they charged me only one tax. In Quebec they charge you two... Will return if i need something else!!!!