Driving from California to Texas towing a trailer loaded down. I had a blowout about 6 miles from…read morethis place just after sunset we crept 6 miles to a koa where we spent the night I needed three new tires on this trailer and I destroyed the wheel that one of the tires sat on Rico had a wheel for this trailer and sold me through new tires he was super friendly and did not gouge me, and I even made friends with his little Chihuahua. I wish there were more places like this in the busyness of California. If you're anywhere around the sky drive the extra mile or two or three or even six find him he doesn't just do big rig tire changing he works on all shapes and sizes of cars and trucks. He gets five stars from me.

Had a few tire issues on a road trip from San Diego to Iowa then back to San Diego. Woke up to a…read moreflat new tire this morning at the KOA nearby. Called Rico's at 7:45am and they said come over. They had the tire and opened in 15 min. Got there and they pulled the tire on the RV quick and found the hole. They plugged it up quick and we were back on the road! Rico and Tiffany were super helpful and I highly recommend stopping for ANY tire need! Update. I posted too soon! Lol. Tire plug still leaked because in funny place. So they just replaced the whole tire and we were still on our way in no time! Thanks again guys!

Through our own inexperience at backing our new trailer, we managed to get it wedged against a tree…read morein a Forest Service dispersed campground miles from the nearest town (Willcox, AZ). Our insurance provider contacted several towing outfits who declined due to the distance involved. Bill and April with Emergency Road Service responded and were very helpful, knowledgeable and friendly. They got us out of our predicament and back on the road. Thank you and 5 star kudos to them and their employer!!

Should have listened to Debra but we were desperate to get a tire fixed. We called him at 7:50 am…read moreas the shop wasn't open. Asked when he opened and he replied "when I want to". He was having breakfast in Casa Grande. Don't bother stopping here.

Amazing Service. I needed the vehicle to be at the shop for a repair but couldn't drive it due to…read morethe issue. Called and was very communicative on when and where to pick up and drop off. Fast and efficient pick up as well. Price was reasonable and affordable!

On the i10 call stay up @midnight and he responded Fast and great prices thx u jesseread more

The service and professional etiquette of this family owned business is impeccable! I recommend…read morethis business to all family and friends. Thank you all again for servicing my vehicle she is ready for Washington State.

DON'T WASTE YOUR TIME. I spent almost $1700 to purchase a full set of brand new tires, the tires…read morewere defective and will not hold balance. I've been having to get the tires rebalanced a couple times a month. The last time I went in, the staff balanced the tires, put them on the truck, then removed them to retest them and they were already off balance. The owner had no warranty information for me and said " he would have to find out with the company he purchased them from". All communication has gone through me and one of his employees, every time I stop by his shop he is not in. The last word before this employee went on vacation was they were going to order tires, since they didn't have my size in stock, to put on my truck. Then they would send mine back to the company to be "tested" by the company and then they would be replaced if they were defective. I never heard from them again. That's a lot of money to get this type of service and merchandise.

These guys are awesome....great customer service, great work on my car, got me in and out, one stop…read moreshop for just about everything. Highly Recommend...

My place for used and new tires. Prices are affordable and the employees are honest, hard working…read more Takes no time to get tires on and be on my way.

Everything was great from start to finish. Fast service, good prices, and they made the whole…read moreprocess easy. The staff was friendly, honest, and made sure everything was done right. Definitely recommend Big Joe's Tire Shop to anyone needing tire service!

Subject: Formal Complaint Regarding Unsafe Service, Unprofessional Conduct, and Improper Tire…read moreRepair Practices To Whom It May Concern, I am writing to formally complain about the service my son and I received at Big Joe's Tire Shop. What should have been a straightforward tire replacement turned into an extremely frustrating, stressful, and concerning experience. When we arrived, it appeared that only one young employee was working on our vehicle. During the repair process, it became obvious that he did not have the proper tools necessary to complete the work correctly. As a result, one of my lug nuts became stripped and damaged. The situation became even worse when the damaged lug nut had to be broken off in order to proceed with the repair. Because of this, I am now left with additional expenses that should never have occurred. I now have to replace the damaged lug nut and potentially the wheel stud that was affected during the process. These are costs that I believe resulted directly from improper service and a lack of proper equipment. Throughout the repair, I simply wanted to ensure that my son and I would be able to safely drive home. Instead of addressing my concerns professionally, the employee became increasingly aggressive, rude, and disrespectful. As a paying customer, I should never be made to feel like asking questions about my family's safety is an inconvenience. The situation became even more concerning because dogs were allowed to roam freely around customers. My son has previously had a traumatic experience involving a pit bull and is extremely uncomfortable around unfamiliar dogs. The presence of loose dogs created unnecessary stress and anxiety for him during an already difficult situation. Businesses serving the public should maintain a safe and controlled environment for customers, especially children. Additionally, while our vehicle was being worked on, other vehicles arrived for service. Despite the fact that we were there first, the employee repeatedly stopped working on our vehicle and began servicing other customers. This significantly extended our wait time and left us feeling that our time and business were not valued. I also have concerns regarding the pricing practices. We were charged for the replacement tire and then charged a separate fee to balance the tire. In my opinion, balancing a replacement tire should be considered part of the installation process. Separating these charges appears to be an unnecessary add-on cost and raises concerns about transparency in pricing. Customers deserve to understand exactly what they are paying for and why. My concerns can be summarized as follows: Damage to my lug nut and wheel stud due to improper tools and repair procedures. Additional repair costs that I now must pay because of the damage caused during service. Aggressive, disrespectful, and unprofessional customer service. Loose dogs around customers, creating safety and comfort concerns. Delays caused by repeatedly stopping work on our vehicle to service later-arriving customers. Questionable pricing practices regarding tire balancing fees. Failure to provide a professional and customer-focused experience. As a father, my primary concern was getting my son and myself home safely. Instead, we left feeling frustrated, disrespected, and concerned about the condition of our vehicle. I am requesting a formal response regarding this matter, including an explanation of how the damage occurred and what steps Big Joe's Tire Shop intends to take to address these concerns. I also request consideration for reimbursement of any costs associated with repairing the damaged lug nut and wheel stud. I look forward to your prompt response. Sincerely, Dan Schroeder PS- Subject: Second Formal Complaint - Demand for Immediate Refund and Reimbursement of Damages To Whom It May Concern, I am writing to submit an additional complaint regarding the unacceptable service I received at Big Joe's Tire Shop and the continuing consequences of the damage caused to my vehicle. As a direct result of the improper work performed on my vehicle, I was forced to take time off from work today to have the damage corrected. This situation should never have occurred. Had the repair been completed properly the first time, I would not have had to miss work, rearrange my schedule, or spend additional money correcting a problem that was created by your shop. After having my vehicle inspected and repaired, I was required to pay an additional $130 out of pocket to replace the damaged lug nut and wheel stud that were affected during the service. This expense was not caused by normal wear and tear. It was the direct result of the work performed on my vehicle. I should not have had to spend a single dollar fixing damage that occurred while my vehicle was in your care. What makes this even more frustrating is that I trusted your business to perform a simple tire replacement. Instead, I was left with vehicle damage