Excellent place to get your teeth whitened. Technicians professional ,friendly and well informed…read moreabout the whitening process offered. You can call ad head for appointments. No waiting required. They even offer gift certificates.

Love love love this dentist. They have been soooo helpful and accommodating to my schedule and what…read moreI need done. I had my wisdom teeth extracted surgically in office and I had no problems after. Everything went smoothly and I healed up quick. Now I come back every six months for my teeth cleaning. Marquis always does an excellent job with my cleanings. He's very gentle and asks me if I'm doing ok through the whole process. I appreciate that very much because of how nervous I get for the dentist sometimes. But I highly recommend requesting him for your next visit!

After being a patient here for several years, I feel it's important to share my recent experience,…read morewhich ultimately led me to move my entire family to another dental office. I recently had a dental emergency around lunchtime that neither my dentist nor anyone else in the practice could accommodate. What was most disappointing wasn't just the lack of availability; but the complete absence of any solution. No referral, no guidance, no contingency plan for an established (waitlist for cancelation), loyal patient in need. To be clear, the hygienists and even back office payment staff here are wonderful, and I will genuinely miss those interactions. However, the doctors personal phone staff and overall customer service fell far short. Basic patient support (especially during an emergency) should be a standard, not an exception. It was like common sense and compassion was missing from this Doctors personal team, just beyond disappointing. For a well-established practice, not having any after-hours options, emergency protocols, or even the ability to point patients in the right direction to a referral/partner office shows a concerning lack of care and consideration for loyal clientele and honestly borderline negligence to their patience overall dental needs. New Flash: Life actually continues after 5pm. Because I was left without help/guidance, I had to search elsewhere on my own. Thankfully, I found another dental office that treated me quickly, compassionately, and efficiently. That experience made the contrast very clear. As a result, this office has lost not only me as a long time client but my entire family; and unfortunately, I can no longer recommend this dental practice to others as I have in the past. Customer service matters. Even when you can't solve the problem directly, showing effort, compassion, and a willingness to help goes a long way. That was missing here, perhaps this review will inspire them to make the needed changes so another client does not have this experience.

Was referred to this practice by another dentist. The quality of work was not worth the $$$$$…read morecharged. Now have to pay another dentist to fix this provider's work.

Staff and dentist were very helpful and nice. Was able to see me in short notice and worked fast to…read moreget everything set up and contacted my insurance same day. Very good experience

Dr. Cruz and his staff are excellent! I had an emergency bonding that needed repair on my front…read moretooth (it looked terrible and fell off while I was on an airplane on my way home) the day I got home from vacation and his staff were so sweet and empathetic on the phone. They fit me in the same day and my teeth now look better than ever! Honestly better than they did before my bonding fell off. I had my teeth cleaned a few weeks later and the hygienist is equally wonderful. She has a sweet nature and a deep understanding of dental hygiene. Dr. Cruz also did a thorough exam which included the mouth, teeth, jaw, gums, tissues, lymphnods, x-rays and what have you and I felt very confident I was being well cared for. My teeth haven't felt so clean in a very long time and I am never going to another practice.

I came to this practice because I continued to have tooth pain from a root canal that another…read moredentist performed. I wanted to be relieved from pain and get more detailed information. The staff was terrific. The dentist spoke to me as if I didn't know what I was talking about. He even argued with me after informing him I had two full hip replacements and was told I would always need to take antibiotics he suggested mouthwash use as a remedy to a throbbing tooth. THEN REFERRED ME OUT to an endodontist even though my original dentist was one. Thank you for zero help and a bill.

The staff in office was very nice. The hygienist was very personable. I will definitely be back and…read morerecommend them to anyone.

I am sharing my experience at Aspen Dental on Newberry Road and Dr. Souren Hajjar so others can…read moremake an informed decision before seeking care there. Due to my insurance, my options for wisdom tooth removal were limited, but had I known what this experience would be like, I would have chosen differently. I arrived on 03/31 for the removal of four fully erupted wisdom teeth. Before the procedure, I clearly informed both the assistant and the dentist that I had previously experienced heightened anxiety after receiving a high dose of nitrous oxide during a non-dental procedure. I explained that I was unsure whether I would have a similar reaction but wanted them to be aware. While I was understandably a bit apprehensive about my first tooth extraction, I have never had dental anxiety and did not report it at any point during this visit. I have undergone multiple dental procedures, including root canals with local anesthesia, without complications or anxiety-related issues. However, I later discovered that the dental assistant documented in my procedure notes that I reported "severe dental anxiety," which is completely false and appears to have been added after the fact. I was told I would receive a "low dose" of nitrous oxide (50%). Within about a minute, several local anesthetic injections were administered in rapid succession, and extractions began almost immediately, with minimal communication. I was instructed to alert them only if I felt "sharp" pain; any other discomfort was considered normal. Despite significant pain, but not the "sharp" pain described, I tried to endure it. The procedure was performed at an extremely fast pace. I was not adequately numb for much of it and felt pain during multiple extractions. When I began to panic due to the speed and intensity, the dentist stopped briefly for less than 30 seconds and, almost annoyed, mentioned that if I was going to react this way, I could return another day for full sedation. This was after one tooth had already been extracted and while I was still under nitrous oxide. I did not want to prolong my recovery or pain, leaving me with little practical choice but to continue. Dr. Hajjar did not use this pause to make any adjustments or increase pain management. This was the only time during the whole procedure I was asked if I wanted to stop, although later in the medical record and through verbal communication, they falsely stated they asked me multiple times during the procedure. The entire procedure was completed in approximately 10 minutes and 34 seconds. I know this specifically, because the dental assistant immediately commented proudly on the speed, referencing a timer they had set, as if completing the procedure as quickly as possible was the priority. Dr. Hajjar left barely saying a few words. When I questioned the assistant about the rushed pace, I was told the doctor had other patients to attend to. After standing up, I noticed the clinical environment appeared disorganized and unclean, with tools, paperwork, and visible grime on surfaces. From the time that I walked in at my appointment time to the time I was shown to the front door to leave still in an obvious state of distress, I was in the office for less than 45 minutes. Shocked at how rapidly I was discharged and my emotional state, a family member spoke with the team on my behalf immediately after, as I was still shaken to advocate for myself. The front desk was unaware I had even been discharged when my family member went inside. The receptionist had told them they expected me to be finished in 1-2 hours. When concerns were raised directly with Dr. Hajjar, they were dismissed with comments such as, "not everyone handles procedures well." No acknowledgment of the issues or indication of concern was offered. Later, when I followed up personally, I received a similar response. After reviewing my records, I also identified multiple discrepancies in the documentation of my visit. At no point during this experience was I asked if I was okay or shown any empathy. I understood there would likely be discomfort, but at minimum, I expected communication, appropriate pain management, basic bedside manner, and to be treated with a standard level of care and respect. Instead, I felt treated as a task to be completed rather than as a human being. This experience has had a lasting impact, and I strongly encourage others to carefully consider their options before seeking care with this provider.

We became patients at this practice in October while Dr. Adel still owned the office, and at that…read moretime our experience was excellent. The hygienists, Dr. Adel, and the overall staff were professional, friendly, and efficient. Unfortunately, since the change in ownership, the quality of service and professionalism has declined significantly. Today's experience involving my elderly mother-in-law was extremely disappointing and ultimately led us to leave the practice altogether. She visited for a routine cleaning and, despite having active insurance and presenting her insurance card, was charged $210 out of pocket. According to the office manager, it was entirely the patient's responsibility to proactively provide and verify insurance information, and the office apparently does not confirm insurance details during check-in as most medical and dental offices routinely do. What was most concerning was not just the billing issue, but how it was handled afterward. I initially spoke with Robin, who remained professional and courteous despite knowing I was upset, and I appreciated that. However, when the office manager, Sarah, returned my call, the conversation quickly became unprofessional and condescending. She repeatedly blamed my elderly mother-in-law for the situation rather than attempting to resolve it respectfully. I also brought up a prior insurance issue involving my wife and me, where claims took approximately four months to process. I was immediately told that was "categorically false," essentially implying I was being dishonest. After checking their own records, they discovered I was correct -- the claims were not paid from October until February. Instead of acknowledging the delay or apologizing, the conversation became increasingly argumentative. The office is now holding my mother-in-law's payment until insurance reimbursement is received, despite the fact that the insurance information was provided at the appointment. When I requested contact information for corporate management, the manager hung up on me. Calls afterward went unanswered, and I ultimately had to drive to the office in person just to obtain an email address. Unfortunately, the interaction in person was no more professional than the phone conversation. As a result of these experiences, they have now lost three patients from our family. It is disappointing to see such a dramatic decline after the ownership change. Based on our experience and the growing number of recent negative reviews, this practice no longer reflects the professionalism and patient care it once did. I cannot recommend this office under its current management.

I have been using Dr. Adel for the last 30 yrs. I have never had a better dentist. He has retired…read moreand I don't know where to go. The people that took over fall far below the mark. It was like coming home and no one you know or who cares about you was there to greet you. The hygienist gave me the worst cleaning ever. We seemed to have a language barrier. She didn't understand the significance of being on an anticoagulant or that I needed fine floss for my tight teeth. Left bloody and sore. I'm elderly and have had a lot of dental care. I will have to find another clinic as this one is now poorly run. Never a problem with my friends at Dr. Adel's..

My mom gets spray tans & uses the tanning beds here. I wanted to get a tan before my vacation so…read moreshe recommended I went here! The first day I went the girl working at the counter told me about all the deals & saved me a lot of money using one of their tanning packages! Each time I went for my tans the girls working up front were very friendly & helpful! Definitely had a good experience with House of Tans!

Knowledge Knowledge!!! Gracie is phenomenal! She has an exceptional knowledge on tanning. She…read moreexplained in great detail the difference in the beds and explained the best way to maintain your tan. She is the only one who took the time to talk to me and explain things since I've been tanning here for almost 3 months. She is definitely the one to come see even if you're a seasoned tanner! I don't see how she isn't the manager ! She has made my experience at this business even more worth coming to! Gracie Thank you for your eagerness as well as willingness to explain things today ! Your kindness you showed me today, shows you went above and beyond. You definitely take pride in your job and it shows!!!

Magnolia Dental has such a welcoming atmosphere and friendly staff that will put your mind at ease…read more The waiting area is thoughtfully designed with adults & kids in mind, offering toys, books and they also offer refreshments. They make sure to explain every step of the process with everything that I get done & also offer numbing gel that helps ease any nervousness. The hygienists were fantastic too, providing tips to help us maintain healthy habits at home. The in-room TVs are nice because you can pick what to watch and they offer headphones. The chairs are beyond comfortable, offering built-in massagers and heat warmers--perfect for a relaxing touch! For the colder months, they even have cozy throw blankets, which truly made the experience feel luxurious. One of my favorite details is the open windows in the treatment rooms. The natural light and the view of the bird feeders outside add a calming, peaceful vibe that's unlike any other dental office I visited. Extremely grateful for an amazing staff that is passionate about what they do while also being in a comfortable environment.

They forgot about my appointment? I had to get out of my work so I don't dare to miss it in fear of…read morecancellation fee. Also gave me one cost estimate for the first appointment (check and x-rays) over the phone but when I showed up it was suddenly 200$ more expensive. Will get what I need to get done right now but definitely I am not coming back.

I booked a 75 minute massage for 4:30 but wasn't called into the room until about 4:45, and the…read moremassage didn't start until 4:50. It ended around 5:50, so I didn't receive the full time I paid for. The location also wasn't ideal during the massage, I heard two loud car alarms and an ambulance right outside the window, which made it hard to relax. While the masseuse was kind, the massage itself wasn't what I was looking for. I booked a lymphatic drainage massage but received more of a light, general massage with little pressure or technique. Considering the price (plus the generous tip I left), I was really disappointed overall. Unfortunately, I wouldn't return.

One of my favorite spas! Have done most of all massages. Love the deep tissue 90min! The salt…read moreroom is not what I expected. Small type sauna.