DON'T WASTE YOUR TIME. There's a reason people dislike car dealerships. Went to buy a car listed at…read more$27,450. Test drove and tried to make a deal. I was offered the car for $36,000. They have three "Special rebates," and you must qualify for all three to receive a discounted rate. HINT: It's practically impossible to qualify. You have to be in the military or a veteran, have graduated from college in the past 12 months, and have purchased a car from them in the last three years. Not sure what magical unicorn of a buyer can qualify for all three, but that's the deal. All Cars on the website should be listed $2,500 more. CLASSIC BAIT AND SWITCH TACTIC Also tried to put an upcharge of $1,980 for paying cash. Then added thousands onto the deal for no apparent reason. STAY AWAY unless you want to waste your time. All THESE POLICIES are stated in mice type on the website in the "fine print". I ran the numbers based on the website quote, and they were off by almost 3k, even when they added all nonsensical fees stated above. DON'T WASTE YOUR TIME.

Made an appointment and the dealership had us confirm the appointment 5 times. We drove two hours…read moreto see a certain vehicle. A person came in a few minutes before us and was in the process of buying the vehicle we came to look at. Terrible dealership and the place is a dump.

UPDATE: After picking up my truck, things got worse…read more I was told the transmission was being "overhauled," but after reviewing the paperwork, it's clear this was not a full rebuild. It looks like only failed parts were replaced while other major components were reused. That's not what most people would expect when they hear the word overhaul, and it feels misleading. To make matters worse, I left with a cracked windshield that was not there when I dropped the truck off. No mention of it, no accountability -- just handed the truck back like nothing happened. At this point, it's not even worth the aggravation of going back and dealing with them. That says everything about the level of confidence I have in this place. Between the lack of transparency, questionable quality of work, and now damage to my vehicle, I would strongly recommend looking elsewhere.

I brought my truck to Wayne County Ford for a transmission repair and had a frustrating experience…read morewith how my situation was handled I provided warranty documentation and simply asked that it be reviewed. The service manager refused to look at it, pushed it aside, and stated that the computer system is all that matters. He also suggested the document could be fraudulent and told me to take it back to the selling dealer. When I asked again for it to be reviewed, I was told service could be refused I was later contacted by the owner, Bryanna, who was polite and responsive. I explained from the beginning that I was already working with the selling dealership on the warranty and that my concern was how the situation was handled. While she offered to help on the warranty side, the focus stayed there rather than addressing the customer service issue At the end of the day, I was simply looking for the way I was treated to be acknowledged and addressed This situation could have been avoided with basic professionalism and a willingness to review the documentation provided. The repair is still ongoing, so I cannot speak to the quality of the work yet, but the initial experience was disappointing.