If I could leave ZERO stars I would. I tried to submit a review through Google for this Dealership and because I only gave 1 star it would not submit. So I'm putting my review here. It was sent to my email for my elderly father who recently had to take his brand new Chevy Silverado 2500 in for an urgent issue. The following was my review:
This is Joe's daughter and loyal Chevy/GMC/Cadillac owner, Lorraine Tuths. I am disgusted as to how my 85 year old father was treated at your location. I had my father purchase the vehicle at my Chevy dealer, Motion Chevrolet in Hackettstown, NJ. I would expect when someone pays over $65,000 on a vehicle (or anyone for that matter) they would be treated with a little more respect than how my father was treated. His Chevy Silverado 2500 malfunctioned with an electrical issue in the engine and had to take it to the nearest facility ASAP. That was Edw. J. Schwarz, Honesdale, PA. He was told they needed to keep the vehicle. He asked for a loaner and they told him they don't do loaners and he "had" to rent a car out of his own pocket. They DID NOT tell him about the "reimbursement" program if it was an issue with the vehicle that fell under the warranty. With it being only 2 months old I would expect it to be covered whatever it was! He called my 88 year old mother who is dealing with kidney failure and other health issues to come and get him. She could have had a seizure or an accident at any moment. I am beyond disgusted at how my elderly father was treated. A person finds their self in this position and YOU CAN'T GET THEM HOME? An elderly, 85 year old man with a brand new $65,000 truck and you tell him "HE HAS TO RENT A CAR TO GET HOME"??? This is completely unacceptable and should be reported to GM. There are no words for this reprehensible treatment. You should be ashamed of your facility! I would NEVER RECOMMEND ANYONE TO DO BUSINESS WITH THIS PLACE. read more